Maynell House

High Road East, Felixstowe IP11 9PU
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9.3 53 Reviews
  • Maynell House, Felixstowe
Maynell House is ideally located in a delightful residential part of Old Felixstowe, just a short distance from the town centre and all its shops and amenities. Maynell House has a beautifully landscaped 2 acre garden, filled with mature trees and carefully tended lawns offering a variety of interesting surroundings and places to rest. There are many short walks in the vicinity and the sea and cliffs are nearby.

This late Victorian building was formerly the Felixstowe College, and has been sympathetically refurbished to retain original wooden panelled features, creating a superb home with a real difference. Maynell House has inviting lounges where residents can relax or socialise. Bedrooms have en-suite facilities, television and telephone access. All rooms are fully furnished, however, residents are encouraged to bring items of furniture and personal possessions with them so that their room can be a true 'home from home'.

Maynell House provides a high standard of residential care.

Care staff are trained to the highest standards and chosen not only for their skills, but also for their warmth, friendliness and caring attitude. Staff are available constantly to provide professional care that respects the rights and dignity of the individual.

Residents are assessed on a regular basis to ensure their needs are fully met. Appointments can be made with a visiting optician, dentist, and chiropodist. Maynell House has an in-house hairdressing salon that provides all the usual services plus manicures and hand massages. Catering staff provide delicious meals and snacks throughout the day, special diets can of course be catered for.

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Care Provided by Maynell House

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 25 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Leanne Greeves (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (23)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Maynell House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,350
  • (these prices are only a guideline, please contact Maynell House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Maynell House Reviews (53)

Total of 53, showing 41-53
9.3

Maynell House has a Review Score of 9.3 (9.252) out of 10, based on 13 reviews in the last 2 years. Over all time Maynell House has 53 reviews.

Overall Experience

  • 31
  • 17
  • 3
  • 2
  • 0

Date Published

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Review from Wendy L (Friend of Resident) published on 12 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Maynell House is a delightful home, the staff are warm, friendly and very caring to the residents who are well looked after with dedicated staff who are both patient and sympathetic. I would have no hesitation in recommending Maynell House to anyone who needs residential care for their loved ones. It
is set in an ideal location with views overlooking lawns and a well kept charming garden.

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Review from Corinne S (Daughter of Resident) published on 26 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has advanced dementia and cannot walk unaided. She needs a lot of care and attention and the staff are wonderful with her - spending time just chatting so she never feels lonely. She has had a few falls recently and they always take the time to care for her injuries and to inform me when they
happen. The food is great and mum always eats well. They take her out in the garden which she loves and they keep her company in the evening when she can't sleep. Her personal needs are well attended to, and she is encouraged to join in activities when they have them. Overall it is a lovely home and mum is very happy.

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Review from Ashley S (Son-in-law of Resident) published on 7 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic gardens to sit in and enjoy. Staff always caring and on hand! Father-in-law can be very difficult emotionally. But carers always have time to listen and offer support.
Excellent management team, always keep you informed.
Personally can't fault the home.

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Review from Maureen F (Sister of Resident) published on 31 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very nice. The staff are very friendly, always make you welcome. My sister is very well looked after. The home is always nice and clean.

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Review from Peter T (Son of Resident) published on 25 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to Maynell House nearly 4 years ago, initially for a 2 week respite period. At the time he was very poorly and needed a great deal of care and attention. At the end of the 2 week period he wanted to stay. Since then he has enjoyed a very good quality of care, appropriate quantities
and types of food, good medical care when the needs arose. Maynell House has been excellent in keeping me informed about any incidents or accidents. At a time when the care industry is under such scrutiny, I would have no hesitation in recommending Maynell House.

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Review from David (Son of Resident) published on 24 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Maynell House is a delightful old house with many original features and large and well maintained gardens. There are a number of rooms available to all including a pleasant dining room and a large lounge. The home is warm, welcoming and friendly. The rooms are of a good size and well appointed. The
staff are a good mixture of young and older carers all of whom provide excellent care. My mother is very comfortable here and I have no hesitation in recommending the home.

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Review from Maureen E (Friend of Resident) published on 19 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and residents are very friendly and helpful. Staff always polite. Usually get a cup of tea (coming by bus meals I arrive a little late). Very lovely old house and gardens.

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Review from Mel (Granddaughter of Resident) published on 4 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has been here for approximately six weeks and I cannot fault the home. Well kept home and grounds, spotlessly clean and the staff seem to genuinely care about the residents. In particular the manager who is wonderful she has been very helpful and empathetic to our situation.

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Review from Veda (Daughter of Resident) published on 29 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is always clean and smell free has flowers and a good atmosphere. The carers are kind, caring and considerate. My mother is the resident and sadly she does not always
co-operate with the carers, plus she is reluctant to eat. They try very hard and more patient than I might be. I am happy
and satisfied with the care provided. Activities are provided but mum is now 96 and won't join in much, she does enjoy a sing-song.

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Review from Jo (Resident) published on 21 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Enjoyed my stay very much. Everyone very helpful. Food excellent, would come back again!

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Review from Becky C (Granddaughter of Resident) published on 18 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad is registered blind but the home will still find activities for him to be able to join in, and what he will enjoy to do. So all residents can join in together. Also when he goes out on the mini bus a staff member will explain what they are passing and things seen so he feels involved and
can make a picture of his surroundings.

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Review from Steve B (Son of Resident) published on 9 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel that this is one of the best Care Homes in Felixstowe from those that I looked at for my father and (late) mother. I find the staff very caring and helpful and at times go the "extra mile". The surroundings and grounds are great and within easy access of shops or the sea front. Also events and
day trips are organized for those that wish to go out with a carer in their minibus.

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Review from Pauline C (Daughter of Resident) published on 7 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the few weeks my mother has been in Maynell House with a diagnosis of dementia she has changed, she is a different person. The residents are very friendly, the staff from carers to management are excellent. The food is very good because she is putting on weight. All in all I would give them top marks
10/10.

Reply from Judith Morgan-Worrall, Home Manager at Maynell House

It is so lovely to receive such positive feedback from the relatives of our residents, evidencing we are providing a person-centred approach with meeting care and support needs to our clients. Thank you. Judith Morgan-Worrall. Home Manager.


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Current Review Score: 9.3 (9.252)

Overview of Review Score

The Review Score of 9.3 (9.252) out of 10 for Maynell House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.252 for Maynell House is calculated as follows: ( (78 Excellents x 5) + (56 Goods x 4) + (7 Satisfactorys x 3) + (10 Poors x 2) + (4 Very Poors x 1) ) ÷ 155 Ratings = 4.252

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Maynell House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (3)

Leanne

Leanne Greaves

Job Title: Home Manager

“The care at Maynell House is second to none. Staff provide reassurance to residents, and every team member is focused on providing a high standard of care every day. Our motto is, ‘this home is for the residents, not the staff, and we work to abide by this at all times.”


Waunanita

Waunanita Murray

Job Title: Deputy Manager

“Staff is here because they care - it’s a nice environment to work in, easy going and laid back. And Leanne works alongside the team on the floor so we can fully understand any problems and deliver a continuity of care. We want all of our staff members to enjoy the job, and as a result, we have a very low staff turnover - people don't want to work anywhere else!”


Jane

Jane Southernwood

Job Title: Administrator

“I decided to work at Healthcare Homes as I had been working in domiciliary care locally and wished to continue in care, without the travelling. I applied for a care assistant role at Maynell House and due to my previous experience in admin, I’d been offered the admin post at both Foxgrove and Maynell! My favourite part of working in a residential home is working with so many different people, residents, family members, staff, and healthcare professionals. Every day is different and that’s my favourite part.”