Mills Meadow

Fore Street, Framlingham, Woodbridge IP13 9DF
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9.9 80 Reviews
  • Mills Meadow, Woodbridge
Rated ‘Outstanding’ by the CQC (August 2019), Mills Meadow care home in Framlingham, Suffolk, offers exceptional, personalised care. The purpose-built home provides residential and dementia care for older people, both permanently and on a short-term basis, as well as compassionate end of life care.

Mills Meadow has stunning lounges, a café with lots of homemade cake, a cinema room, art room and hair salon. All en-suite bedrooms are beautifully decorated and furnished, and residents can bring their own possessions and furniture to make their room feel more like home.

The lifestyle team works hard to guarantee residents and day club members always have something fun to do, with regular activities, entertainment and outings in the minibus.

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Care Provided by Mills Meadow

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Kate Smith (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1988

Funding & Fees Guide for Mills Meadow

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,718
    • Self-Funded Residential Dementia Care from £1,808
    • RESPITE Self-Funded Residential Care from £1,718
    • RESPITE Self-Funded Residential Dementia Care from £1,808

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Mills Meadow to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On site


Mills Meadow Reviews (80)

Total of 80, showing 1-20
9.9

Mills Meadow has a Review Score of 9.9 (9.894) out of 10, based on 27 reviews in the last 2 years. Over all time Mills Meadow has 80 reviews.

Overall Experience

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Review from L T (Daughter of Resident) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous care home - all the staff that care for our Mum are wonderful. There are lots of activities for the residents to join in with and we are kept up to date with what's happening. We are very happy with the care and attention that Mum gets.

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Review from Amanda F (Relative of Resident) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

He has been at Mills Meadow since December 2022. He really loves living there and feels very well looked after and cared for. His weeks are always full with activities, socialising and meals in the dining room. He has a lovely view from his room which is important to him as he's lived in the area all
his life.

Reply from Caprice Geisha, Home Manager at Mills Meadow

Hi Amanda, thank you very much for taking the time to leave us feedback about your experience.
At Mills Meadow Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from N M (Daughter of Resident) published on 24 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mills Meadow and all the staff have made my mum so welcome. They have encouraged her to join in on activities, which are varied and stimulating. The food is excellent and we are more than happy with the care and attention she has there. We would also like to commend them for their excellent communication
as to what is happening in all situations.

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Review from S A (Daughter of Resident) published on 24 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to commend this home on its wonderful atmosphere and care towards residents and activities and to say how good their communication is with us as the family. It is so helpful to know that they will contact us to discuss concerns and that we can do the same.

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Review from M H (Niece of Resident) published on 27 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was admitted to Mills Meadow for two weeks of respite care after needing support after a fall at home. Despite being in the Christmas/New Year period the management of Mills Meadow responded very quickly to this urgent request and was able to provide 24-hour care for these two weeks. Building
a further understanding of the needs of my aunt, management organised a transfer to another care home (Hartismere Place) for further respite care closer to her own home and friends. Throughout her stay at Mills Meadow staff were very caring. understanding and helpful, and the management team was professional and efficient throughout.

Reply from Caprice Geisha, Home Manager at Mills Meadow

Hi, thank you very much for taking the time to leave us feedback about your experience.


At Mills Meadow Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from J P (Niece of Resident) published on 27 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At Mills Meadow, the staff are amazing and really have the resident's needs front and centre in their service delivery.
The administration support has been first class. This centre deserves its outstanding CQC rating from our experience.
A welcoming, warm, human-centred, resident-focused. Community
with dogs welcomed and a live-in cat for residents contact.

Reply from Caprice Geisha, Home Manager at Mills Meadow

Hi, thank you very much for taking the time to leave us feedback about your experience.


At Mills Meadow Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Iris M (Wife of Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring towards residents. The staff are always very friendly and helpful.

Reply from Caprice Geisha, Reviews Team at Mills Meadow

Hi Iris, thank you very much for taking the time to leave us feedback about your experience. At Mills Meadow Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Lisa M (Daughter of Resident) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was a resident for the last 7 months and the care all the staff showed him was second to none. They looked after him so well and showed so much patience with him regarding his dementia. He was always kept very clean and smartly dressed. Nothing was too much trouble for all the staff.
He was
always invited to take place with the endless activities and entertainment taking place and was even taken out on day trips. The staff not only looked after my dad but made my mum very welcome on the days she visited, and also other members of our family.
We cannot thank all the staff enough, they all became part of our family whilst Dad was a resident. They all work tirelessly and deserve as much credit as anyone could possibly give them.

Reply from Caprice Geisha, Reviews Team at Mills Meadow

Hi Lisa, thank you very much for taking the time to leave us feedback about your experience. At Mills Meadow Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from C P (Son-in-law of Resident) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was treated with care and dignity all through the stressful moving-in period. As a former cook, she was particularly impressed with the food. The staff and management are professional and very knowledgeable of their industry.

Reply from Reviews Team, Reviews Team at Mills Meadow

Hi, thank you very much for taking the time to leave us feedback about your experience. At Mills Meadow Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from R B (Sister of Resident) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I feel the home is good however I have a sister in the dementia wing, I do realise that this is a hugely difficult job for the staff, but it appears to me on numerous occasions when I visit, that there is a definite shortage of staff especially at meal times when most residents heed help. Would
it not be possible to employ more staff at meal times to assist residents? This would then take a shorter time and allow more time for staff to interact with the residents instead of just being left sitting in chairs. At approximately £1,700 per week surely there is room for this within the fees.

Reply from Samantha Debenham, Reviews Team at Mills Meadow

Thank you for taking the time to review your experience at Mills Meadow, however, we are disappointed to hear your comments. Our dementia care suite is generously staffed, with a minimum of one Team Leader and three Carers present throughout the day. Staff shift patterns have also been organised so as to provide an increased level of support around mealtimes, and our Lifestyle team are on hand to give additional support during changes in shifts. Whilst our dedicated care team are always on hand to support residents when moving around the suite, residents who are unable to walk often use chairs for their comfort and safety and are mobilised throughout the day. Our care team are also supported by a dedicated Lifestyle team who work to provide appropriate activities and social stimulation that cater to resident's care needs.


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Review from Christopher R (Husband of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife, who has Alzheimer's, has been a service user of the Mills Meadow Daycare Club since the autumn of last year. She attends two days a week. The staff are amazing, including the manager. Everyone is made to feel welcome as soon as they arrive. The setting is warm and friendly. The clients are
looked after and can take part in activities to stimulate them if they want to. If not, they can just sit quietly. They have regular visits from children and also live music. From my point of view, it gives me a few hours break each week which is really helpful for my mental and physical health. I am so glad a friend recommended Mills Meadow Daycare Club. I can't praise them highly enough and don't know what I would do without them.

Reply from Reviews Team, Reviews Team at Mills Meadow

Thank you very much for taking the time to leave us feedback about your experience. At Mills Meadow Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Anthony J (Friend of Resident) published on 6 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited my old friend at Mills Meadow. We had the most beautiful time. The atmosphere was magnificent. The care team were very helpful and the home manager received us with the most warm welcome even though they had never seen us before. My friend said that she was the most lucky person to be
living there, where she always had something to do.

Reply from Caprice Geisha, Reviews Team at Mills Meadow

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Mills Meadow Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from B M (Daughter of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for a few years now. It gives us great peace of mind knowing that she is well looked after. Mum feels at home in Mills Meadow; she particularly enjoys her daily routine of walking around the garden, weekly hairdressing appointments and going on outings when the minibus is available.
In our experience, staff are friendly as well as professional and make an effort to meet the wishes of each individual resident.

Reply from Caprice Geisha, Reviews Team at Mills Meadow

Hi, thank you very much for taking the time to leave us feedback about your experience. At Mills Meadow Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from C W (Son of Resident) published on 23 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff. Very good food.
A very comfortable place for mother to live. Always warm and clean.
Mother is very happy there.
The support and management team is always approachable and very helpful.

Reply from Martha Piper, Reviews Team at Mills Meadow

Thank you very much for taking the time to leave us feedback about your experience.
At Mills Meadow Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team


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Review from Natasha W (Stepdaughter of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I absolutely love this care home, I can’t wait to see the pictures posted on social media after my dads visits. He was reluctant at first but my mum tells me he’s really enjoying the day care. He’s very young to have been diagnosed but with the support provided by Mills Meadow Care Home my mum is getting
the well deserved rest she needs and my dad is meeting new people and engaging in fun activities.

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Review from Gill G (Daughter of Resident) published on 27 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall experience for my mum since she arrived 18 months ago has been outstanding.
All staff are so very attentive in providing a very high level of both emotional and physical care.
The management, kitchen staff, cleaners and housekeeping also engage with the residents which goes a long way
to helping everyone feel “at home”.
The friendly, relaxing, yet professional atmosphere that has been created at the home is a testament to the hard work and commitment of all those working there.
From my experience, I wouldn’t have any hesitation in recommending Mills Meadow to any prospective resident.

Reply from Caprice Geisha, Reviews Team at Mills Meadow

Hi Gill, thank you very much for taking the time to leave us feedback about your experience.
At Mills Meadow Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Marilyn S (Daughter of Resident) published on 20 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the last four months, Mills Meadow has taken on a new personality. A breath of fresh air has been breathed into it. The staff and management are "invigorated" and "inspired" by the new management team with one member of staff at the helm. The activities for the residents has also improved, which
makes life for the resident so much more worthwhile.

Reply from Reviews Team, Reviews Team at Mills Meadow

Hi Marilyn, thank you very much for taking the time to leave us feedback about your experience.
At Mills Meadow Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Diane E (Friend of Resident) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have a close friend that goes to Mills Meadow 5 days a week and he is so happy when he goes there. The staff are so kind and caring they welcome you with open arms. I feel it is such a lovely place to go to when I retire I would love to do some volute ring t hair as it would be a nice place to work
in The staff work so hard and all the people that go there for care are well looked after.

Reply from Caprice Geisha, Reviews Team at Mills Meadow

Thank you very much for taking the time to leave us feedback about your experience.
At Mills Meadow Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from C W (Stepdaughter of Resident) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepdad has been using the daycare services for a few months now. He is so happy when he visits and it is a pleasure to be updated with photos and news about all the activities he does throughout the day. It is a joy to see how happy he is when he is in the amazing care of all the staff.
We have
also had the opportunity to spend some days at the daycare centre, enjoying the carefree, fun and different activities available - a particular favourite was watching the staff and families dress up as horses and compete in races. All residents and visitors had a lovely time.
Having a lovely setting for my stepdad to visit, has given my mum the ability to gain some much-needed respite. To be able to see her having the opportunity to relax for a few hours a day, knowing my stepdad is happy and safe, is a blessing.
Thank you

Reply from Caprice Geisha, Reviews Team at Mills Meadow

Thank you very much for taking the time to leave us feedback about your experience at Mills Meadow Day Club! It is lovely to hear your stepdad is having fun!
We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Barbara S (Friend of Resident) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Never have l seen such total dedication. It is in surroundings that calm and sincere. l only wish is that my mother had the opportunities when she was alive. All the staff should be very proud of their achievements.

Reply from Caprice Geisha, Reviews Team at Mills Meadow

Thank you very much for taking the time to leave us feedback about the experience you had at Mills Meadow. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Current Review Score: 9.9 (9.894)

Overview of Review Score

The Review Score of 9.9 (9.894) out of 10 for Mills Meadow is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.894 for Mills Meadow is calculated as follows: ( (282 Excellents x 5) + (27 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 312 Ratings = 4.894

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mills Meadow is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Aug 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (88)

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Meet the Team (1)

Kate

Kate Smith

Job Title: Home Manager

Joined: 2024

I’ve worked at Care UK since November 2005.


I absolutely love this organisation and what it stands for. Being promoted to the role of Home Manager at Mills Meadow has been the highlight of my career. Before this, I was the Deputy Manager of Care UK’s Britten Court.


As Home Manager, I believe it’s important to create good relationships with all team members and residents in the home, as well as relatives. You need to be approachable, understanding and sympathetic, but also firm when needed. As well as achieving all the relevant qualifications for this role, I’m trained as a Red Umbrella mental health first aider.


The most important part of my role is ensuring that the highest quality care is provided for residents at all times.


I love seeing residents happy in their homes – it's a sign that the team is doing a good job. I’m proud to be able to make a difference to so many people’s lives in my role.


Frequently Asked Questions about Mills Meadow

What types of Care is Mills Meadow registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Mills Meadow provide?

Palliative Care, Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Mills Meadow have?

There are 60 Single Rooms.

What are the Facilities & Services at Mills Meadow?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Mills Meadow to the centre of Woodbridge?

8.9 mile(s) as the crow flies, distance by road may be significantly further.