Mills Meadow

Fore Street, Framlingham, Woodbridge IP13 9DF
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9.9 80 Reviews
  • Mills Meadow, Woodbridge
Rated ‘Outstanding’ by the CQC (August 2019), Mills Meadow care home in Framlingham, Suffolk, offers exceptional, personalised care. The purpose-built home provides residential and dementia care for older people, both permanently and on a short-term basis, as well as compassionate end of life care.

Mills Meadow has stunning lounges, a café with lots of homemade cake, a cinema room, art room and hair salon. All en-suite bedrooms are beautifully decorated and furnished, and residents can bring their own possessions and furniture to make their room feel more like home.

The lifestyle team works hard to guarantee residents and day club members always have something fun to do, with regular activities, entertainment and outings in the minibus.

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Care Provided by Mills Meadow

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Kate Smith (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1988

Funding & Fees Guide for Mills Meadow

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,718
    • Self-Funded Residential Dementia Care from £1,808
    • RESPITE Self-Funded Residential Care from £1,718
    • RESPITE Self-Funded Residential Dementia Care from £1,808

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Mills Meadow to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On site


Mills Meadow Reviews (80)

Total of 80, showing 21-40
9.9

Mills Meadow has a Review Score of 9.9 (9.894) out of 10, based on 27 reviews in the last 2 years. Over all time Mills Meadow has 80 reviews.

Overall Experience

  • 64
  • 14
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Date Published

80
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10
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Review from Debra W (Wife of Resident) published on 11 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

To find the words to express my gratitude to this wonderful team would never be enough. You have given my loved one a reason to smile and laugh. Your smiles must be infectious, your positivity and commitment is so rewarding for the ones you take good care of.
For myself, you give me so much more.
The trust I have in you is paramount. I can walk away and smile too, that infectious smile you spread. I gain the time needed to play catch up at home, sleep being one of the most important when I have cared for my loved one, when he gets his night and day confused, spending some nights doing what others would do at a more conventional hour. My guardian angels you all are.
We are always updated on activities, food and any event happenings, invited to take part and greeted as important as everyone is. Social media updates and photos are outstanding.
I too feel appreciated by this wonderful team who welcomes us into their day.
I have so much gratitude to each and every one of this wonderful team.

Reply from Caprice Geisha, Reviews Team at Mills Meadow

Thank you so much for leaving these lovely kind words about the team at Mills Meadow. We set a high standard for ourselves, so we are very pleased to hear that you are impressed with the care your loved one receives and that your experience with us has been a positive one.


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Review from S T (Wife of Resident) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy for my husband to be in the daycare centre of Mills Meadow. The manager and the staff are so kind, compassionate and professional.

Reply from Caprice Geisha, Reviews Team at Mills Meadow

Hi, thank you very much for taking the time to leave us feedback about your experience with the daycare centre at Mills Meadow. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Laurence M (Son of Resident) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All at Mills Meadow Care Home have provided superb care for my mother and have kept me constantly informed on her welfare. They have performed well above what would be necessary as a job and I feel heartfelt gratitude for the care they have provided.

Reply from Caprice Geisha, Reviews Team at Mills Meadow

Hi Laurence, thank you very much for taking the time to leave us this lovely feedback about your experience at Mills Meadow. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from S B (Friend of Resident) published on 17 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We rung Mells Meadow ahead to visit our friend. When we arrived, the last on the desk was very helpful. The staff were happy, cheerful and genuinely caring.
The room was exceptionally clean, as was everywhere else that we saw. It has a luxurious feel to it. We were extremely impressed and were made
to feel very welcome.

Reply from Martha Piper, Reviews Team at Mills Meadow

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Mills Meadow Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team.


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Review from Eileen C (Resident) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was received here with courtesy and kindness. There is a generosity of staff call mom help always at hand if needed. My privacy is always respected. The design of the building encourages my independence, which I valued. I feel safe here and well fed.

Reply from Martha Piper, Reviews Team at Mills Meadow

Hi Eileen, thank you very much for taking the time to leave us feedback about your experience.
At Mills Meadow Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time and we look forward to hearing from you.
Many thanks, the Care UK team.


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Review from L C (Son of Resident) published on 1 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The entire experience, from initial contact to moving in and two weeks beyond has been a dream come true.
I wanted safety and support for my Mum in a respectful and friendly environment.
From the first steps inside the door, I was bowled over by the warmth, the space, and the happiness around every
turn.
Two weeks in, and Mum is already finding her feet and growing in confidence.
It is a pleasure to visit, and I’m made to feel part of this large family.
Top drawer!

Reply from Martha Piper, Reviews Team at Mills Meadow

Thank you very much for taking the time to leave us feedback about your experience.
At Mills Meadow Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team.


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Review from Diana H (Friend of Resident) published on 7 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had rung ahead to visit our older friend. When we arrived the welcome from the lady on the front desk could not have been more genuine, offering refreshments after our journey. Staff were very kind and helpful in getting him back to his room - he had been playing the piano for a couple of residents
who were singing! They had his lunch ready for him in the dining room after we left.
Our friend said his room was adequate and his bed comfortable.
Thank you for making us welcome.

Reply from Martha Piper, Reviews Team at Mills Meadow

Hi Diana, thank you very much for taking the time to leave us feedback about your experience.
At Mills Meadow Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team


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Review from H G (Niece of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was very reluctant to go into residential care but she ended up feeling very comfortable and content there. She was very well looked after and this was particularly evident in the last few months of her life. The staff were extremely caring and went above and beyond what one would normally expect
of carers. This was very reassuring for her family.

Reply from Holly Cole, Reviews Team at Mills Meadow

Hi, thank you very much for taking the time to leave us feedback about your experience. At Mills Meadow Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team


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Review from Shiona L (Daughter of Resident) published on 3 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in this home for nearly three years and she sadly passed away in December 2022. I highly recommend this home for the care, support, activities and high level of compassion. The care is of the highest standard and nothing was too much. My mother had dementia, but the care given to
her was second to none. I was with her for the last 48 hours and the care home supported me through the process, explaining everything that was happening.

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Review from Dennis D (Husband of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally I am pleased with my wife's care. Just one thing to note because she has lost weight. This is due to her teeth plates top and bottom. The dentist could not fit the impression due to her involuntary movement so recommended a fixative every morning.

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Review from Paul M (Son of Resident) published on 16 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always very welcoming on arrival no matter the time of day or which staff are on duty. All staff are professional and friendly.
My mother is very well cared for and staff are genuinely caring. It's not easy caring for someone who has dementia but the staff show her dignity always and I am very appreciative
of everything Mills Meadow Care Home have done for my mother. Thank you.

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Review from V M (Daughter of Resident) published on 5 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was in Mills Meadow when it opened and died in 2022. He was very happy and called it home. Mum joined him in 2021, and she is also very happy, as we, as a family, are. First-class manager and office staff. Caring carers and fantastic food,
Any concerns answered - kept informed of carers' concerns.
Made to feel welcome.

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Review from R D (Husband of Resident) published on 2 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough about Mills Meadow. The care that my wife is receiving is excellent. The accommodation is clean and modern and the staff are very caring.

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Review from R J (Son of Resident) published on 25 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It's a good care home. Lots of trips and activities for the residents. Friendly staff. It is the same as many care homes at the moment with a lack of permanent staff but the home is trying to recruit. Positions filled by agency staff. It is not ideal as residents prefer regular staff as for many these
become a surrogate family and build a bond. On the whole, I would give mills meadow 8/10. The only thing that knocks points down is the shortfall of regular permanent staff. And the food. The kitchen does good selections, but the residents don't understand some of the terms. Instead of calling Hungarian goulash, call it beef stew and they understand. Most like plain wholesome food, nothing fancy.

Reply from Samantha Debenham, Personal Assistant at Mills Meadow

Thank you for your kind comments, we are pleased to hear your feedback about our activities and the friendly reception received. Our priority is to ensure the home is well-staffed to give residents the care and attention they need. If a colleague is unable to attend work due to illness, then we have to use agency staff to ensure residents are kept safe at all times. Our catering team work with residents to understand their food preferences and requirements, whilst offering variety and choice.


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Review from N P (Daughter of Resident) published on 5 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Normally these guys are reasonably good, but when we visited today the Mother’s Day planter that we had given Mum was not in her room. Asked one of the staff on drink trolley duty where it was? He didn’t seem to understand much English, then after a lot of faffing and asking about they confessed that
the cleaner had just thrown it out and we received a mumbled halfhearted apology. The bulbs will flower again next year and can be planted outside, and we wanted to replant some summer flowers in the small planter to bring some colour into a very bland and boring room. Both of us visiting have been reduced to tears by this incredibly thoughtless act, it is not as if no one visits frequently so you have no way to ask before throwing out a patient’s possessions. No respect whatsoever.

Reply from Samantha Debenham, Personal Assistant at Mills Meadow

We are sorry to read your review, as your review states this is not normally the culture at Mills Meadow.
We want to share our sincere apologies for the disposable of the planter you gifted your mum, our cleaner thought it was a temporary plant. Rest assured we don’t dispose of residents’ possessions, this was an accident. We are more than happy for residents and relatives to bring decorations for our rooms, to make them more homely. Apologies again. Kindest regards,
Home Manager of Mills Meadow


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Review from Peter P (Son of Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I was looking for a care home I visited all care homes from Ispwich to Framlingham and decided on Mills Meadow was the best because of the staff, location to the centre of town and the cafe, and all is very friendly.
I object to paying for a coffee in the cafe as this is not necessary when the
fees should cover.

Reply from Samantha Debenham, Personal Assistant at Mills Meadow

Thank you for your kind words and positive scores for Mills Meadow care home.


Following a conversation between yourself (the reviewer) and I (the Home Manager); I am pleased we were able to clarify the position regarding the coffee shop honesty box and resolve the misunderstanding.


We encourage an open-door policy, and welcome feedback from residents and relations on matters of concern. So please feel free to come and chat to us at any time.


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Review from Graham W (Son of Resident) published on 29 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who became a resident of Mills Meadow in March 2019, suffers from dementia, which has become more acute in the past months. The care she has received has been outstanding. The staff I have had contact with have always been immensely helpful and generous with their time, have been kind and
considerate, and have always found cause to enjoy plenty of good humour and friendliness. This while all the time displaying the highest standards of professionalism. During the coronavirus crisis, they stayed on top of their game and when I saw my mother for the first time in three months when the lockdown was eased I was delighted to see her in cheerful spirits and not at all alarmed at the fact that she had to wear protective equipment and that I wore face covering, evidence in my view that she had been sympathetically prepared. Mills Meadow staff have shown over and over that they are true carers, not just in job description but in vocation.

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Review from I C (Son of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mums transition from her own home to Mills Meadow was traumatic and emotional for all concerned, however, the help we received from all the staff has meant that mum is now settled and seems very happy despite living with dementia. There are lots of lovely touches at the home, most recently the Valentines
Lunch at which they had a small teddy bear for each of the residents. This was lovely to see.

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Review from J S (Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everything would have been excellent if we had our full number of staff. Last night we had two carers and one senior on duty, that was for two units with about 40 residents.
I have talked to the manager about this but I think her hands are tied as to what she can do. The staff we have are caring and
lovely people. I moved here in March 2019 and last night was the first night I had trouble sleeping as I was worried about the staff shortage.

Reply from Samantha Debenham, Personal Assistant at Mills Meadow

We would like to firstly thank you for taking the time to write a review of your experience at Mills Meadow and for your excellent scores. As always we value and appreciate all feedback we receive that will help us to improve our service and offering to residents living in our care. We would like to reassure you that the home manager has since monitored alarm response times and reviewed staffing levels on each suite to ensure there is sufficient cover across the 25 occupied rooms, which we hope will allow you once again to enjoy more restful sleep. Please do not hesitate to approach the home manager or a team member should you have any further concerns you wish to discuss.


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Review from Oliver R (Son of Resident) published on 27 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service, the staff are helpful, very considerate and conscientious in my Mum needs, as well as ours.

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Current Review Score: 9.9 (9.894)

Overview of Review Score

The Review Score of 9.9 (9.894) out of 10 for Mills Meadow is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.894 for Mills Meadow is calculated as follows: ( (282 Excellents x 5) + (27 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 312 Ratings = 4.894

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mills Meadow is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Aug 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (88)

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Meet the Team (1)

Kate

Kate Smith

Job Title: Home Manager

Joined: 2024

I’ve worked at Care UK since November 2005.


I absolutely love this organisation and what it stands for. Being promoted to the role of Home Manager at Mills Meadow has been the highlight of my career. Before this, I was the Deputy Manager of Care UK’s Britten Court.


As Home Manager, I believe it’s important to create good relationships with all team members and residents in the home, as well as relatives. You need to be approachable, understanding and sympathetic, but also firm when needed. As well as achieving all the relevant qualifications for this role, I’m trained as a Red Umbrella mental health first aider.


The most important part of my role is ensuring that the highest quality care is provided for residents at all times.


I love seeing residents happy in their homes – it's a sign that the team is doing a good job. I’m proud to be able to make a difference to so many people’s lives in my role.