Mills Meadow

Fore Street, Framlingham, Woodbridge IP13 9DF
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9.9 80 Reviews
  • Mills Meadow, Woodbridge
Rated ‘Outstanding’ by the CQC (August 2019), Mills Meadow care home in Framlingham, Suffolk, offers exceptional, personalised care. The purpose-built home provides residential and dementia care for older people, both permanently and on a short-term basis, as well as compassionate end of life care.

Mills Meadow has stunning lounges, a café with lots of homemade cake, a cinema room, art room and hair salon. All en-suite bedrooms are beautifully decorated and furnished, and residents can bring their own possessions and furniture to make their room feel more like home.

The lifestyle team works hard to guarantee residents and day club members always have something fun to do, with regular activities, entertainment and outings in the minibus.

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Care Provided by Mills Meadow

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Kate Smith (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1988

Funding & Fees Guide for Mills Meadow

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,718
    • Self-Funded Residential Dementia Care from £1,808
    • RESPITE Self-Funded Residential Care from £1,718
    • RESPITE Self-Funded Residential Dementia Care from £1,808

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Mills Meadow to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On site


Mills Meadow Reviews (80)

Total of 80, showing 41-60
9.9

Mills Meadow has a Review Score of 9.9 (9.894) out of 10, based on 27 reviews in the last 2 years. Over all time Mills Meadow has 80 reviews.

Overall Experience

  • 64
  • 14
  • 1
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Date Published

80
6
10
27
53

Review from D G (Daughter of Resident) published on 27 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very pleased with the care for my mother, who has dementia. It is such a sad condition, but I feel she is cared for by the staff I have dealings with, extremely well. They have shown tremendous patience and talk to Mum as a friend who cares. This is a huge relief to me and my family.
Putting
a loved one into a home is emotionally exhausting and very difficult, but I feel Mills Meadow have dealt with the situation very well, especially as Mum may be a more challenging resident.

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Review from D C (Son of Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most staff are excellent and some do more than expected. Food quality is not as good as it has been in the past. Staff shortages sometimes worry me. Dad sometimes does not get taken out of bed until late morning.

Reply from Samantha Debenham, Personal Assistant at Mills Meadow

We would like to thank you for taking the time to write a review for Mills Meadow care home. We’re pleased to see that you have scored positively for the overall standard of the home, including your excellent score and comments regarding our staff and how they treat residents with dignity. We also thank you for your high scores regarding the rooms, staffing and the home’s safety and security. Regarding the quality of food at Mills Meadow and your other concerns around staff shortages, we value your feedback and are always looking for ways to improve our service and the quality of our offering, we welcome you to approach us at any time to discuss your concerns. Our home manager operates an open door policy and would be happy to discuss your feedback. Thank you again for your valued comments.


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Review from H B (Son-in-law of Resident) published on 21 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I find Mills Meadow a welcoming place. It has warm and friendly staff and the love they show to my mother-in-law is excellent.

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Review from Peter D (Son of Resident) published on 16 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very very good. I like it.

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Review from Jackie G (Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I have received has been excellent. I have only one comment - those awful nylon sheets. I am allergic to man-made materials. Had I been warned I could have brought some cotton sheets with me, although I don't think this should be necessary. My daughter has guests staying and would not dream
of giving them nylon sheets - she would soon be out of business if she did. I hope my comments will be noted.

Reply from Samantha Debenham, Personal Assistant at Mills Meadow

We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide at Mills Meadow. We appreciate your constructive feedback and have passed your comments on to our Hotel Services colleagues to review. Our team are always keen for suggestions so that we can continue to provide the very best care for residents.


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Review from Maureen F (Respite Resident) published on 11 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Mills Meadow for a two-week rest in May 2019.
I was very pleasantly surprised to be made very welcome by both residents and carers.


The facilities were excellent with a happy atmosphere in every area of the home. I would not hesitate to return to the home if I should need further respite

care or indeed in the future on a permanent basis.

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Review from Lesley B (Daughter of Resident) published on 23 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the level of care that the staff at Mills Meadow have provided my Dad over the past five months. Everyone has been so friendly and helpful throughout. Nothing has been too much to ask. The Mills Meadow team should be proud of what they are achieving under very effective leadership as
in all respects the home is simply excellent! I would have no hesitation in highly recommending it to others.

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Review from Ross H (Son of Resident) published on 13 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted on 2nd May 2019. We had looked at lots of care homes and nursing homes in the area, and Mills Meadow stood out as the very best. It was clear that this was a very well run home with simply excellent facilities, capable, efficient and welcoming staff, and just that atmosphere that makes
you think "Yes this is the place where I want Mum to be".
Staffing levels - very impressive. Wonderful baths and lovely ensuite rooms. Mum needed a nursing home for a full lift and two carers to do it, but Mills Meadow had the capability to do this.
Unfortunately Mum arrived there at very short notice, and the flexibility of staff was tested and not found wanting. The senior on duty stayed late to make sure she was properly welcomed. Sadly and unexpectedly Mum died very shortly after arriving. I can't really express how very grateful I am to all there for making her last few hours so comfortable. When she died she was in a lovely place surrounded by people who really cared.

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Review from Doreen B (Niece of Resident) published on 19 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial making enquiries stage, through to being shown rooms, we were treated with great patience and at the same time professional guidance to make the decision. Nothing has proved to be a problem, we are always made to feel welcome and appreciate the efforts made with regards to caring for
our relative.

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Review from Marie B (Niece of Resident) published on 19 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care of our aunt is perfect and the family is very pleased with the care she is receiving.

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Review from Mary J (Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Prior to my admission to Mills Meadow care home I was naturally rather apprehensive as to what was going to meet me but to my astonishment, my first impression was one of delight. The atmosphere, the lovely smell of coffee, the spaciousness spelt a well looked after care home. Staff welcomed me and
showed me to my room which gave me a look of comfort, and a lovely look out at the gardens and ducks etc.


The patients all looked happy and well cared for by the trusted carers, who are treated as if they were their own parents. The general camaraderie of staff from the top level to bottom was lovely, I certainly would relish for an ex-nurse 10/10.


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Review from J R (Friend of Resident) published on 6 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was trying to arrange respite care for a friend, prior to her returning to her own home. From the initial contact, the assessment, transfer from hospital and aftercare, all have been exceptional. My friend was made very welcome and had every care and attention. I cannot but feel, as she lives alone
still, that she will miss all the company.

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Review from G S (Husband of Resident) published on 18 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very caring happy staff of carers many of whom developed a fondness for my wife in spite of the demands her condition made on them.

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Review from Beryl T (Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I personally have been here since 2nd January 2018 and am pleased to say I feel very happy here and think after living alone for 3 years, that I have fitted in quite well. I try to accept other residents as friends and try to join in a lot of the activities as well.
The manager runs this home well
and is always ready to listen to us.

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Review from Margaret B (Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In my opinion, this home is well run and the staff are good and helpful.
I have only been in the home for a couple of months and already feel very comfortable with everything.

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Review from J D (Daughter of Resident) published on 7 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good, all-round care. Accommodation pleasant and food enjoyable (according to resident).

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Review from Julia B (Daughter of Resident) published on 7 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum became acutely ill and there were no beds available at the hospital - she had to wait 10 days before being admitted. The staff at Mills Meadow were all outstanding in supporting her and the family at this very difficult time. I feel that this support was a contributory factor to her quick recovery
in hospital. They continue to provide outstanding support now she is back home again. Their liaison with other services is excellent.

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Review from L J (Granddaughter of Resident) published on 7 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mills Meadow is a lovely care home. There is always something going on for the residents. It is clean, bright and fresh. We always take Nan to the cafe or around the garden. Her room is lovely and clean and she seems very happy.

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Review from J A (Daughter of Resident) published on 14 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mills Meadow agreed to take mother from hospital after a stroke because she was already a member of their day club. She was very poorly but they quickly made her feel cared for, comfortable and cleared up problems of soreness and lack of cleanliness left from the hospital.
Their care and communication
could not be faulted - even coming on days off to see how she was. Her last weeks were vastly better at Mills Meadow than they would have been elsewhere and we were all treated with dignity and love.

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Review from Anne H (Daughter of Resident) published on 17 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and I would like to thank Mills Meadow staff for the care of our parents. The management and office staff have been so helpful with the transition from home to care home and especially to me their daughter, giving me support in a difficult time.
It's been a long time since we have seen both
our parents, especially our mum, who now has dementia, smile so much. That is also down to daycare staff who have given Mum a chance to have a life for herself after caring for Dad for a number of years and a chance to meet old friends and new.
Thank you.

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Current Review Score: 9.9 (9.894)

Overview of Review Score

The Review Score of 9.9 (9.894) out of 10 for Mills Meadow is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.894 for Mills Meadow is calculated as follows: ( (282 Excellents x 5) + (27 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 312 Ratings = 4.894

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mills Meadow is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Aug 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (88)

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Meet the Team (1)

Kate

Kate Smith

Job Title: Home Manager

Joined: 2024

I’ve worked at Care UK since November 2005.


I absolutely love this organisation and what it stands for. Being promoted to the role of Home Manager at Mills Meadow has been the highlight of my career. Before this, I was the Deputy Manager of Care UK’s Britten Court.


As Home Manager, I believe it’s important to create good relationships with all team members and residents in the home, as well as relatives. You need to be approachable, understanding and sympathetic, but also firm when needed. As well as achieving all the relevant qualifications for this role, I’m trained as a Red Umbrella mental health first aider.


The most important part of my role is ensuring that the highest quality care is provided for residents at all times.


I love seeing residents happy in their homes – it's a sign that the team is doing a good job. I’m proud to be able to make a difference to so many people’s lives in my role.