Mills Meadow

Fore Street, Framlingham, Woodbridge IP13 9DF
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9.9 80 Reviews
  • Mills Meadow, Woodbridge
Rated ‘Outstanding’ by the CQC (August 2019), Mills Meadow care home in Framlingham, Suffolk, offers exceptional, personalised care. The purpose-built home provides residential and dementia care for older people, both permanently and on a short-term basis, as well as compassionate end of life care.

Mills Meadow has stunning lounges, a café with lots of homemade cake, a cinema room, art room and hair salon. All en-suite bedrooms are beautifully decorated and furnished, and residents can bring their own possessions and furniture to make their room feel more like home.

The lifestyle team works hard to guarantee residents and day club members always have something fun to do, with regular activities, entertainment and outings in the minibus.

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Care Provided by Mills Meadow

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Kate Smith (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1988

Funding & Fees Guide for Mills Meadow

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,718
    • Self-Funded Residential Dementia Care from £1,808
    • RESPITE Self-Funded Residential Care from £1,718
    • RESPITE Self-Funded Residential Dementia Care from £1,808

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Mills Meadow to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On site


Mills Meadow Reviews (80)

Total of 80, showing 61-80
9.9

Mills Meadow has a Review Score of 9.9 (9.894) out of 10, based on 27 reviews in the last 2 years. Over all time Mills Meadow has 80 reviews.

Overall Experience

  • 64
  • 14
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Date Published

80
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10
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Review from Anne M (Niece of Resident) published on 11 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I travelled from New Zealand to visit a family member. I was impressed by the staff who were caring, friendly and interested but also professional. Due to the warmth of the staff, it felt very welcoming and I appreciated the fact that they see family as important.


The physical layout offers numerous

different environments to meet with residents. The rooms are spacious with nice decor and outlooks. The staff are attentive and responsive. Parking was easy and the security system was very clear and well organized. People of all ages congregate in the cafe area and outdoor courtyard. The spacious lawn allowed us to have a pleasant walk through the grounds. I had lunch and had a very nice salad and new potatoes.


I leave confident that he is in safe hands and is well cared for. More importantly he seems very happy and he has established good relationships with all the staff. It was good to be hosted by him in his home. Mills Meadow create an atmosphere that made it feel like his home.


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Review from Peter M (Resident) published on 19 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My huge thanks and deep appreciation to management and staff at Care UK in Framlingham. Their combined efforts, especially on my birthday, 23rd December and Christmas, were overwhelming, to say the least. Such kindnesses and considerations can be rather thin on the ground these days - but not in Framlingham

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Review from Christopher W (Son of Resident) published on 6 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although mum's behaviour was often very challenging, the Mills Meadow staff responded with immense professionalism, patience, understanding. Day and night, the kindness given to mum could not have been bettered. They also supported me tirelessly too, helping to bring to bear due to external agencies
needed to help mum in her battle with dementia.

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Review from L W (Friend of Resident) published on 30 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are cheery and helpful. They take a real genuine interest in the residents. They were always willing to provide services such as lunch or coffee for us in the Mere Cafe when I came to visit my friend in residence. The facility is clean and homey, I feel my friend is being well looked after.

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Review from Josie B (Resident) published on 19 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderment! Like coming into a hotel. Nursing staff really do care for us. The rooms are a good size with a shower and a toilet. Care proven here xxx

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Review from Paula W (Daughter of Resident) published on 6 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was extremely anxious and very sad about the prospect of respite care for my mother, but after two years of full time care for her, I found myself exhausted and weighed down.
First step; Daycare. Wow! I was completely surprised. Daycare at Mills Meadow was not about dumping my mother, so I could
have a break, it was about giving her a treat! A lovely day with varied activities in a safe and beautiful environment with the friendliest, warmest professional care.
Now in respite care, my mother continues to receive the best of care. 'They look after me' she told me. That's the proof for me of a good care home. The best.

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Review from John B (Resident) published on 26 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

An oasis is one of East Anglia's prettiest towns, only opened recently and this shows in the quality and range of facilities, backed up by energetic staff this makes it ideal for respite care.

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Review from Jill H (Daughter of Resident) published on 24 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mills Meadow is like a jewel in the crown of Framlington town.
A new build with a high specification with many comfortable public rooms and bedrooms. There is always a welcome by a member of staff as you enter the building and you are immediately offered a hot drink. My mother has been there for 6
weeks now and has settled in well. "The food is amazing" she says.

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Review from Patricia F (Daughter of Resident) published on 11 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has vascular dementia and has been in Mills Meadow care home since last September. I cannot praise the management or staff enough for the attention they give her and so supportive to me when I have been upset because of how mum is. The place is always so clean and such a happy atmosphere.
I have taken several friends over there to see mum and they all remark on what a lovely place it is. I can only speak very highly of the home, brilliant.

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Review from E T (Wife of Resident) published on 10 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everybody here seems to be very happy, friendly. Activities, fantastic. Staff very helpful and caring.

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Review from Verne M (Daughter of Resident) published on 10 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since the change in management I've noticed such a change in the atmosphere in the residents and staff. Such a happy place now. Very welcoming and friendly (all staff).

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Review from Megan H (Daughter of Resident) published on 4 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As mum declined both mentally and physically, we were comforted in that we knew she was being taken care of by kind and caring people. This was true to the very end. No matter what time of day we came by, mum was always comfortable, safe and content.

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Review from Lynva G (Daughter of Resident) published on 3 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Being disabled the fact that my mother was in a safe, reliable and caring environment meant a lot to my peace of mind, and my brother and sisters.
Mills Meadow was a heaven of peace and tranquillity. My mother was happy, safe and well cared for. Although the choice for Mills Meadow wasn't mine, but
social services, I had no complaints and if I had the choice it would have been no different. Many, many thanks for everything.

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Review from Helen A (Resident) published on 20 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nobody wants to be in a home but are grateful that when they need it, it is there for them.

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Review from Carol B (Daughter of Resident) published on 13 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my father has been at Mills Meadow, the care given to him has been exemplary, kind and loving. The atmosphere in the last three to four weeks has really improved with the changing and renewal of staff. I could not wish for more complete care. Every need is lovingly cared for. My grateful thanks
to everyone from management to care staff equally.

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Review from M A (Resident) published on 30 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I was disappointed with the care I received. Prior to going to into the home I was assessed for my dietary requirements and the amount of care I needed, I do not feel these were provided. I did not have assistance with showering or dressing. The food I need, soya milk, rye bread were not provided until
15th/16th, consequently I had stomach pains for 2 days. Also being vegetarian these meals were non existent, fish was provided. Quantity and quality poor. Staff cheerful and kind but service poor. Food brought by hand and not on a tray table for eating not always "set" properly. I did not consider it value for money, certainly not worth £1000!!!

Reply from Marie Reeve, Deputy Manager, Mills Meadow at Mills Meadow

Thank you for taking the time to review our service. We would like to thank you for your constructive feedback and will endeavour to look into the issues you have raised. A member of the senior team at the home will be in touch with you shortly to discuss with you in person.


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Review from J S (Sister of Resident) published on 13 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Its a very nice place and they are all looked after very well. All the people are very nice. The food is very good too and the staff.

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Review from L J (Relative of Resident) published on 1 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Each time we have visited we have been made to feel welcome. The staff are friendly and kind. The chef is amazing, the food always looks great, the cakes are delicious. The garden is pretty, roll on summer!!
Granddad likes it here which is important, we know he is in safe hands and has a laugh and
banter with the staff. Such good company for him. Thank you.

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Review from Mary B (Mother of Resident) published on 1 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mills Meadow has ticked all the boxes for me as a good choice of home for my mother. The staff, down to kitchen staff, cleaners etc. always are happy and helpful. The home is clean, food is good, a place I would recommend, and if need be, come into.

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Review from Daphne I (Sister of Resident) published on 30 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very caring to my sister. The bedroom and bathroom are excellent and kept very clean, all her clothes are kept washed and ironed beautifully. Meals are very good and tasty. My sister gets all the help she needs! Thanks very much to all at the home.

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Current Review Score: 9.9 (9.894)

Overview of Review Score

The Review Score of 9.9 (9.894) out of 10 for Mills Meadow is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.894 for Mills Meadow is calculated as follows: ( (282 Excellents x 5) + (27 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 312 Ratings = 4.894

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mills Meadow is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Aug 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (88)

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Meet the Team (1)

Kate

Kate Smith

Job Title: Home Manager

Joined: 2024

I’ve worked at Care UK since November 2005.


I absolutely love this organisation and what it stands for. Being promoted to the role of Home Manager at Mills Meadow has been the highlight of my career. Before this, I was the Deputy Manager of Care UK’s Britten Court.


As Home Manager, I believe it’s important to create good relationships with all team members and residents in the home, as well as relatives. You need to be approachable, understanding and sympathetic, but also firm when needed. As well as achieving all the relevant qualifications for this role, I’m trained as a Red Umbrella mental health first aider.


The most important part of my role is ensuring that the highest quality care is provided for residents at all times.


I love seeing residents happy in their homes – it's a sign that the team is doing a good job. I’m proud to be able to make a difference to so many people’s lives in my role.