Nayland House

Bear Street, Nayland, Colchester CO6 4LA
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9.9 87 Reviews
  • Nayland House, Colchester
Nayland House, in Colchester, specialises in elderly and dementia care for older residents within a homely environment that respects personal freedoms and an active lifestyle.

The home is fully registered with the Care Quality Commission, taking the health, security and hygiene needs of residents seriously and welcoming a number of bilingual service users.

Bedrooms have their own television and phone points and are all en-suite, though good social and lounge areas make for an excellent communal atmosphere also.

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Care Provided by Nayland House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 54 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lutchmee Engutsamy (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (54)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 1

Funding & Fees Guide for Nayland House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,450
    • Self-Funded Residential Dementia Care £1,300 – £1,450
    • RESPITE Self-Funded Residential Care £1,500 – £1,800
    • RESPITE Self-Funded Residential Dementia Care £1,500 – £1,800

  • This exclude Newspaper, hair, toiletries, Podiatrist, reflexology.
    We do accept social services with a top up.
    These fees are only a guideline and are based on both room type and dependency. Please contact the home directly to arrange for a tailored personal assessment.
  • (these prices are only a guideline, please contact Nayland House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Nayland House welcomes visitors at any times and does not have a specific time.


  • Parking

  • Free car parking is available on site.


Nayland House Reviews (87)

Total of 87, showing 21-40
9.9

Nayland House has a Review Score of 9.9 (9.897) out of 10, based on 23 reviews in the last 2 years. Over all time Nayland House has 87 reviews.

Overall Experience

  • 77
  • 10
  • 0
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Date Published

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64

Review from Beverley J (Daughter of Resident) published on 26 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone is very kind to my mum. She is well looked after and I feel that if I have any concerns I can speak to a member of staff.

Reply from Emma Engutsamy, Manager at Nayland House

Thank you for taking time to give us your feedback.


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Review from Joan M (Resident) published on 21 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really good home. Great staff. I would recommend.

Reply from Emma Engutsamy, Manager at Nayland House

Thank you for taking time to give us your positive feedback


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Review from C B (Daughter of Resident) published on 24 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was unable to care for herself in her own home, so we made the heartbreaking decision to move her to Nayland House. We could not be happier with the care and support she has received since she moved into the home in December 2022.

Reply from Emma Engutsamy, Manager at Nayland House

Thank you so much for taking the time to give us your feedback.


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Review from Ruth F (Ex Family Member) published on 16 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

He always appears to be happy and settled. His room was pleasant, clean and tidy. He has good interaction with staff members.

Reply from Emma Engutsamy, Manager at Nayland House

Thank you so much for taking time to review us on the website.


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Review from J L (Sister of Resident) published on 19 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been cared for at Nayland House for 8.5 years. I have always been pleased with the management, the staff, the food, the care and most importantly her happiness.

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Review from S N (Sister of Resident) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very happy with the stay here.

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Review from J E (Friend of Resident) published on 13 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a lovely time at Nayland House my friend was well cared for, the staff were lovely and they had a beautiful garden party for the residents and families. Thank you so much for a lovely day keep up the good work.

Reply from Emma Engutsamy, Manager at Nayland House

Thank you so much for taking time to give us a review.


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Review from Shirley G (Wife of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband's Alzheimer's causes challenging behaviour and complex needs. We as a family are so impressed with the staff and management at Nayland House. they have shown a highly professional level of care and compassion.

Reply from Emma Engutsamy, Manager at Nayland House

Thank you for taking the time to complete the review online.


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Review from Mark B (Son of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everybody that I have met at Nayland House caring for my mum is very friendly and seems to be the genuinely caring sort. She is in the dementia unit and I feel that she is in a safe place with her needs being well cared for 24/7.

Reply from Emma Engutsamy, Manager at Nayland House

Thank you for taking the time to review us on the website.


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Review from Kevin G (Son of Resident) published on 8 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepfather has been a resident for a year now; it's the 3rd care home that he has been to. I am now satisfied that this is the place that cares for him the best to live his life with dementia.
He is always smart and shaved when I visit.
Thank you, Nayland House!

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Review from Julie D (Daughter of Resident) published on 27 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum lived here for eight and a half years. She lived in a clean, cheerful and friendly environment throughout this time. I always felt she was well cared for and was in a safe place. Her room was always clean, along with her clothes, bedding etc. She had dementia and was given activities to suit
her abilities. In the few days leading to her passing, we were kept informed and she was treated with dignity and was not alone. I cannot thank the staff enough.

Reply from Emma Engutsamy, Manager at Nayland House

Thank you so much for taking time to leave us this amazing review.


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Review from J O (Resident) published on 9 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here, it's great fun.

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Review from B P (Resident) published on 9 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like it here! I like my room, it's very homely and everyone is so nice to me.

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Review from Mary W (Sister of Resident) published on 26 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister settled very quickly into her new home, and her health improved very quickly. Both nursing care for her badly ulcerated legs and her general health, along with dementia care, her well-being has stabilised. When we last visited, bringing with us her son, who lives in Italy, we sat in the garden
because it was a nice spring day. However, the seating was inadequate, and my sister's slippers were not suitable on the wet ground. However, she may not have wanted to comply! Thank you very much for your ongoing care.

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Review from R H (Son of Resident) published on 5 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident for a couple of years.
In that time and during covid hes been kept safe and well.
When he had problems not only was the staffs response instant, I was kept informed of what was wrong with him and how the problems were being resolved.
I can't speak more highly of them.

Reply from Emma Engutsamy, Manager at Nayland House

Thank you so much for taking time to review us on the care home website. I will inform staff of your positive comments.


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Review from H B (Resident) published on 18 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am satisfied with the care I receive here.

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Review from S L (Resident) published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the care here and the staff.

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Review from Linda D (Daughter of Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in your care for 4 years plus up to her recent passing in May 2021. I had and she had become part of a family with wonderful caring staff who I am so grateful to. I always knew I did not need to worry about her, so a big thank you.

Reply from Nayland House Home Manager, Home Manager at Nayland House

Thank you so much for your lovely comments, it means a lot to the staff.


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Review from Patti M (Wife of Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Nayland House for several years. I can only thank the staff very much for looking after him so well during the Covid crisis. He has been well cared for and he has remained in good spirits. He really enjoys the food and the carers are kind to him.

Reply from Nayland House Home Manager, Home Manager at Nayland House

Thank you so much for taking the time to leave us this amazing review.


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Review from Caroline F (Friend of Resident) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff very helpful and considerate. The building and surroundings are very beautiful. I would definitely recommend it.

Reply from Nayland House Home Manager, Home Manager at Nayland House

Thank you very much for the feedback very much appreciated.


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Current Review Score: 9.9 (9.897)

Overview of Review Score

The Review Score of 9.9 (9.897) out of 10 for Nayland House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.897 for Nayland House is calculated as follows: ( (247 Excellents x 5) + (20 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 271 Ratings = 4.897

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Nayland House is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Emma

Emma Engutsamy

Job Title: Registered Manager

Joined: 2007

For 17 years, I have served as the Registered Manager at Nayland House. My commitment is driven by a deep passion to impact residents positively, creating an environment for their happiness.


Beyond administrative duties, my leadership focuses on guiding staff to uphold excellence in care. My managerial style, marked by enthusiasm, reflects a genuine passion throughout Nayland House.


In essence, my dedication fosters a thriving community. It’s about creating an environment where residents experience genuine care, happiness, and fulfilment. My commitment is rooted in ensuring Nayland House is a true home. I actively seek to enhance residents’ quality of life, providing a space where they receive exceptional care and feel a sense of belonging.


My commitment to excellence and residents’ well-being stands as a testament to my invaluable contribution to Nayland House. Looking forward, I remain dedicated to the ongoing journey of creating a space where residents thrive, staff are empowered, and a positive impact endures.