Nayland House

Bear Street, Nayland, Colchester CO6 4LA
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9.9 87 Reviews
  • Nayland House, Colchester
Nayland House, in Colchester, specialises in elderly and dementia care for older residents within a homely environment that respects personal freedoms and an active lifestyle.

The home is fully registered with the Care Quality Commission, taking the health, security and hygiene needs of residents seriously and welcoming a number of bilingual service users.

Bedrooms have their own television and phone points and are all en-suite, though good social and lounge areas make for an excellent communal atmosphere also.

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Care Provided by Nayland House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 54 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lutchmee Engutsamy (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (54)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 1

Funding & Fees Guide for Nayland House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,450
    • Self-Funded Residential Dementia Care £1,300 – £1,450
    • RESPITE Self-Funded Residential Care £1,500 – £1,800
    • RESPITE Self-Funded Residential Dementia Care £1,500 – £1,800

  • This exclude Newspaper, hair, toiletries, Podiatrist, reflexology.
    We do accept social services with a top up.
    These fees are only a guideline and are based on both room type and dependency. Please contact the home directly to arrange for a tailored personal assessment.
  • (these prices are only a guideline, please contact Nayland House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Nayland House welcomes visitors at any times and does not have a specific time.


  • Parking

  • Free car parking is available on site.


Nayland House Reviews (87)

Total of 87, showing 41-60
9.9

Nayland House has a Review Score of 9.9 (9.897) out of 10, based on 23 reviews in the last 2 years. Over all time Nayland House has 87 reviews.

Overall Experience

  • 77
  • 10
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Date Published

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Review from E W (Wife of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was moved to Nayland House from hospital in the midst of the COVID pandemic. Despite the difficulty posed by these circumstances the home and staff could not have been more welcoming and supportive.

Reply from Emma, Home Manager at Nayland House

Thank you very much, we really appreciate your kind words.


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Review from M W (Resident) published on 18 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were very helpful and patient with me.
The food is good and there is always a choice in meals.

Reply from Nayland House Home Manager, Home Manager at Nayland House

Thank you very much for your kind review I will inform the staff.


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Review from Virginia D (Daughter of Resident) published on 30 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nayland Care Home provided my father with the care, support and assistance he needed for the last eighteen months of his life. The staff were warm and friendly and treated the residents with dignity, respect and affection. Thank you to the whole team, the management, office staff and carers for your
dedication and support.

Reply from Nayland House Home Manager, Home Manager at Nayland House

Thank you so much for your kind feedback I will inform the staff.


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Review from I D (Son of Resident) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was so happy at Nayland House. Everyone was so caring and they always had time for the residents. If there were any issues, I was always contacted quickly and kept well informed. Thank you all.

Reply from Nayland House Home Manager, Home Manager at Nayland House

Thank you so much for your lovely comments and I will inform the team, during these difficult times it will mean so much to the staff feeling appreciated.
We will all miss your visits.


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Review from Brian N (Brother of Resident) published on 5 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and help given to my sister were as best as it could be. I will miss the staff as they became friends.

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Review from Mark A (Son-in-law of Resident) published on 4 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.
Very clean.
Caring staff.
My mother-in-law was there for three years with a debilitating degenerative disease and staff were very good; with some almost becoming friends. They really looked after her and were sensitive when needed.
Excellent welcome every time.

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Review from Cheryl G (Friend of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the people at the home very pleasant, always welcoming and ready to listen to any concerns. My friend needs a stick to walk with and we do have to try and find her one every time we visit.

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Review from Gillian M (Daughter of Resident) published on 13 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father deteriorated after a short stay in hospital. The care home were quick to provide a proper hospital bed and high tech mattress as he developed bed sores in hospital. The staff dealing with him were kind and sensitive to his needs. Gradually my father needed more and more care and they provided
this as the situation changed. I also felt well supported during this time and the staff were professional and compassionate until the end.

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Review from R F (Husband of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very, very good, no problems.

Reply from Nayland House Home Manager, Home Manager at Nayland House

Thank you so much for your nice comment, this means a lot to the staff.


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Review from Frank R (Friend of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The property is well maintained inside and out. The staff are very friendly and caring.

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Review from Carol R (Niece of Resident) published on 26 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The very high standard of care given to my auntie during April 2019 - October 2019 when she was in Nayland House was outstanding. My auntie was very weak and frail following an illness. The staff team were friendly, kind, polite, compassionate, respectful, patient and professional, just as they had
been with my mum who was in Nayland House four years ago for a short time. This is why I chose Nayland House again for my auntie as I knew she would be well-cared for and without a doubt she was. The staff were always welcoming on our visits and always telephoned me with any concerns that they had regarding my auntie's health and well-being. The home was always warm, fresh, tidy and clean. I saw that the staff worked very hard caring for the residents and also to provide a homely environment. Our family cannot thank the staff enough for all their hard work and understanding right up until my auntie passed away at 93 years old. I highly recommend Nayland House.

Reply from Nayland House Home Manager, Home Manager at Nayland House

Thank you very much for your lovely comments which are very much appreciated by all the staff.


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Review from R W (Resident) published on 12 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am satisfied with everything.

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Review from Matthew S (Grandson of Resident) published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nayland House has supported my grandfather very well through his journey with Alzheimer's disease. As his needs have changed, the staff have adapted their approach in the best ways to ensure he gets the care he needs and throughout to remain as independent as possible. The staff have shown excellent
skills and attentiveness.
As he is now at the end of his life and is now receiving palliative care. Manager and staff are fantastic.

Reply from Nayland House Home Manager, Home Manager at Nayland House

Thank you so much for your positive feedback.


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Review from Jill S (Granddaughter of Resident) published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are friendly and happy. My grandfather-in-law always smiled and had a joke with the staff. He seemed very relaxed and at home here. The manager and deputy manager are extremely friendly and approachable.
Whenever we have wanted to talk to them, they have always made themselves available and supported
us extremely well.

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Review from Christine P (Daughter of Resident) published on 21 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot praise the staff of this home enough for the care they gave our Mother during her 9 months stay. They always treated Mum with compassion, understanding and dignity and went over and above to deal with her condition. Families members were kept advised of any difficulties and visitors were
always welcomed in a friendly manner. The home is impeccably clean and welcoming.

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Review from J D (Daughter of Resident) published on 20 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was treated very kindly and very well. Lovely home to stay at such short notice nothing was a problem to do for him. Very helpful and always caring in always.

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Review from J D (Daughter of Resident) published on 15 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum received extremely good care whilst at Nayland House. The home was always clean and all the staff were committed and helpful. Staff always communicated when my Mum needed medical help form GP or paramedics. All of this helped with our experience during tough times for my Mum.

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Review from Shirley Ann S (Wife of Resident) published on 26 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel Nayland House has really excelled these last few months and I am happy with the care my husband receives.

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Review from Gary M (Son of Resident) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my mother during her 5 years has been outstanding. Staff have shown nothing but understanding, compassion and respect, whilst always ensuring her dignity. Mum's personal hygiene and other needs have been completed to a high standard of care, always clean and very well attended, completely
being reliant on others.
The manager is excellent, ensuring very high standards of care and service are provided and maintained by her staff, always friendly and approachable. Any issues are dealt with promptly to a satisfactory conclusion.

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Review from Christopher S (Resident) assisted by family/friend published on 4 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed at Nayland House for 7 weeks and enjoyed my stay very much. I look forward to staying again! Food/meals were very good too. The staff are very pleasant and friendly and I look forward to seeing them all again.

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Current Review Score: 9.9 (9.897)

Overview of Review Score

The Review Score of 9.9 (9.897) out of 10 for Nayland House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.897 for Nayland House is calculated as follows: ( (247 Excellents x 5) + (20 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 271 Ratings = 4.897

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Nayland House is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Emma

Emma Engutsamy

Job Title: Registered Manager

Joined: 2007

For 17 years, I have served as the Registered Manager at Nayland House. My commitment is driven by a deep passion to impact residents positively, creating an environment for their happiness.


Beyond administrative duties, my leadership focuses on guiding staff to uphold excellence in care. My managerial style, marked by enthusiasm, reflects a genuine passion throughout Nayland House.


In essence, my dedication fosters a thriving community. It’s about creating an environment where residents experience genuine care, happiness, and fulfilment. My commitment is rooted in ensuring Nayland House is a true home. I actively seek to enhance residents’ quality of life, providing a space where they receive exceptional care and feel a sense of belonging.


My commitment to excellence and residents’ well-being stands as a testament to my invaluable contribution to Nayland House. Looking forward, I remain dedicated to the ongoing journey of creating a space where residents thrive, staff are empowered, and a positive impact endures.