Nayland House

Bear Street, Nayland, Colchester CO6 4LA
Submit a Review
9.9 87 Reviews
  • Nayland House, Colchester
Nayland House, in Colchester, specialises in elderly and dementia care for older residents within a homely environment that respects personal freedoms and an active lifestyle.

The home is fully registered with the Care Quality Commission, taking the health, security and hygiene needs of residents seriously and welcoming a number of bilingual service users.

Bedrooms have their own television and phone points and are all en-suite, though good social and lounge areas make for an excellent communal atmosphere also.

Show Nayland House on the Map

Care Provided by Nayland House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 54 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lutchmee Engutsamy (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (54)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 1

Funding & Fees Guide for Nayland House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,450
    • Self-Funded Residential Dementia Care £1,300 – £1,450
    • RESPITE Self-Funded Residential Care £1,500 – £1,800
    • RESPITE Self-Funded Residential Dementia Care £1,500 – £1,800

  • This exclude Newspaper, hair, toiletries, Podiatrist, reflexology.
    We do accept social services with a top up.
    These fees are only a guideline and are based on both room type and dependency. Please contact the home directly to arrange for a tailored personal assessment.
  • (these prices are only a guideline, please contact Nayland House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Nayland House welcomes visitors at any times and does not have a specific time.


  • Parking

  • Free car parking is available on site.


Nayland House Reviews (87)

Total of 87, showing 61-80
9.9

Nayland House has a Review Score of 9.9 (9.897) out of 10, based on 23 reviews in the last 2 years. Over all time Nayland House has 87 reviews.

Overall Experience

  • 77
  • 10
  • 0
  • 0
  • 0

Date Published

87
10
15
23
64

Review from Michial C (Resident) assisted by family/friend published on 27 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I happy with all the cake that I get the staff look after me and they are very helpful and always smile and do there best.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kersti L (Daughter of Resident) published on 27 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and competent carers. Rooms are clean and comfortable and the food and refreshments are very good and regular.
The facilities are excellent and mum is very happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S H (Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel safe and very happy. This is my home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alec H (Brother of Resident) published on 20 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found the home very welcoming. My Brother is very happy. We would not want him to be anywhere else. As soon as we walked through the doors we knew this is where he should stay and we were right.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G A (Son of Resident) published on 23 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited Mum on a Thursday afternoon. Firstly, I checked her room, which was very clean and tidy. I then found her joining in with a Dignity Tree activity which was very food. She was engaging in fully and seemed very happy. The staff were very good and treated Mum extremely kindly. Mum is the happiest
she has been for several years and Nayland House is a perfect p[lace for her.

Reply from Nayland House Home Manager, Home Manager at Nayland House

Thank you very much for your nice review. I will pass to all staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from V C (Friend of Resident) published on 19 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Each time I have visited I have found everybody happy, friendly and helpful. Everywhere is all ways nice, clean and tidy. A big variety of activities.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael R (Son of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care! Care! Care! With a capital "C"

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C W (Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Newspapers are brought to me regularly. The manager keeps me clean by bathing every day.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Debbie W (Daughter of Resident) published on 14 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here for about 5 years. The staff have been very pleasant and kind and that's what we want for our loved ones. Mum has settled brilliantly and is very happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Vincent C (Friend of Resident) published on 14 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find this organisation tip-top. Well staffed and polite, very helpful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elaine A (Daughter of Resident) published on 13 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both parents were initially at Nayland House until Dad passed away. Staff are always friendly and polite, helpful and caring. Nayland is very homely and Mum loves the daily choices of menu. Mum's room is always clean and tidy. I feel very confident Mum is looked after very well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from V B (Daughter of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been cared for at Nayland House for the past eight years. In this time, she has received professional care delivered with kindness and efficiency until her recent passing when we were kept informed of her condition at all times and we were treated with sympathy and kindness.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jayne D (Daughter of Resident) published on 10 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a resident at Nayland House. Her care is nothing less than exemplary. Mum has difficulties communicating and the staff take time to interact with her, show her incredible kindness and warmth and respond quickly to her changing needs. We are made to feel very welcome when we visit, whatever
the time, and feel included in her care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Shirley W (Friend of Resident) published on 11 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that has been given to my friend since her stay at Nayland House has been more than I could have wished for her. Nothing is too much trouble. The staff are all cheerful and treat her with respect.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John B (Resident) published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only praise to bestow on the running of Nayland House. I have received excellent personal care from the staff which has enables me to relax and know that all my needs are well met.


Well done Nayland House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Shirley S (Wife of Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is well-looked-after.
Well fed.
Warm and is always clean and smart as he always was.
The staff are always cheerful and friendly.
The manager and deputy are always ready to help and listen.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Evelyn C (Resident) published on 31 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel safe and secure here. The staff are very supportive and kind. Food is very enjoyable. I would gladly recommend this care home.
I liked the slices of water melon and ice cream in the hot weather a thoughtful gesture.
I also enjoy the activities. I would like to have a lot of walking.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D M (Resident) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since coming to the care home, my health has improved a lot thanks to the care I have been receiving.

Reply from Emma Engutsamy, Manager at Nayland House

Thank you for your comments, and positivity towards our home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T R (Son of Resident) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a 96-year-old mother who has been in 'care' since 2015. The previous home closed down at 48 hours notice on 23rd December 2016.


Nayland House came to our rescue and 'assessed' her and accepted her on 24th December 2016. She has settled in so quickly, is well looked after, being happy to

stay. Nothing is too much trouble and I am kept well informed.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sharon S (Relative of Resident) published on 5 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has been living here since 2013 and has been happy and very settled.
The staff have been very kind to her, which she tells me often and look after her needs well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.897)

Overview of Review Score

The Review Score of 9.9 (9.897) out of 10 for Nayland House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.897 for Nayland House is calculated as follows: ( (247 Excellents x 5) + (20 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 271 Ratings = 4.897

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Nayland House is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Emma

Emma Engutsamy

Job Title: Registered Manager

Joined: 2007

For 17 years, I have served as the Registered Manager at Nayland House. My commitment is driven by a deep passion to impact residents positively, creating an environment for their happiness.


Beyond administrative duties, my leadership focuses on guiding staff to uphold excellence in care. My managerial style, marked by enthusiasm, reflects a genuine passion throughout Nayland House.


In essence, my dedication fosters a thriving community. It’s about creating an environment where residents experience genuine care, happiness, and fulfilment. My commitment is rooted in ensuring Nayland House is a true home. I actively seek to enhance residents’ quality of life, providing a space where they receive exceptional care and feel a sense of belonging.


My commitment to excellence and residents’ well-being stands as a testament to my invaluable contribution to Nayland House. Looking forward, I remain dedicated to the ongoing journey of creating a space where residents thrive, staff are empowered, and a positive impact endures.