Nayland House

Bear Street, Nayland, Colchester CO6 4LA
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9.9 87 Reviews
  • Nayland House, Colchester
Nayland House, in Colchester, specialises in elderly and dementia care for older residents within a homely environment that respects personal freedoms and an active lifestyle.

The home is fully registered with the Care Quality Commission, taking the health, security and hygiene needs of residents seriously and welcoming a number of bilingual service users.

Bedrooms have their own television and phone points and are all en-suite, though good social and lounge areas make for an excellent communal atmosphere also.

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Care Provided by Nayland House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 54 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lutchmee Engutsamy (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (54)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 1

Funding & Fees Guide for Nayland House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,450
    • Self-Funded Residential Dementia Care £1,300 – £1,450
    • RESPITE Self-Funded Residential Care £1,500 – £1,800
    • RESPITE Self-Funded Residential Dementia Care £1,500 – £1,800

  • This exclude Newspaper, hair, toiletries, Podiatrist, reflexology.
    We do accept social services with a top up.
    These fees are only a guideline and are based on both room type and dependency. Please contact the home directly to arrange for a tailored personal assessment.
  • (these prices are only a guideline, please contact Nayland House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Nayland House welcomes visitors at any times and does not have a specific time.


  • Parking

  • Free car parking is available on site.


Nayland House Reviews (87)

Total of 87, showing 81-87
9.9

Nayland House has a Review Score of 9.9 (9.897) out of 10, based on 23 reviews in the last 2 years. Over all time Nayland House has 87 reviews.

Overall Experience

  • 77
  • 10
  • 0
  • 0
  • 0

Date Published

87
10
15
23
64

Review from A C (Nephew of Resident) published on 5 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and attention sustained over two and a half years of my uncles stay. Well kept facilities and caring staff. It has made the last years of my uncle's life as comfortable and as pleasant as it could be given his infirmity.

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Review from Elizabeth G (Friend of Resident) published on 22 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed by this home. The Management and staff have worked hard over the last 6 years to get it to where it is now.


The Residents are very happy and contented. Staff thoughtful and caring. Very clean.


The staff go over and over the call of duty to assist residents and relatives.


I would highly recommend this home.


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Review from Valerie C (Resident) published on 30 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here. I like the food very much, and the staff (go out of their way to help you)! Any visitors are made very welcome.

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Review from Gerald E (Resident) published on 30 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say, don't alter, it's wonderful here.

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Review from Vera Y (Resident) published on 30 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everything is really good.

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Review from Patricia M (Wife of Resident) published on 29 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been extremely well looked after during his temporary stay here. The staff are very kind and friendly and respect his dignity. He really enjoys the food and there is a good selection.
His room is slightly small but adequate. The manager has been extremely helpful in answering my queries
and getting the right equipment to help my husband.

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Review from Nigel W (Son of Resident) published on 20 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nayland House is a well appointed and well managed home; my elderly mother has been a resident since December 2008. As she approaches her 99th birthday, she is well looked after in a compassionate caring environment. Her longevity is a testament to the excellent care she receives every day.

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Current Review Score: 9.9 (9.897)

Overview of Review Score

The Review Score of 9.9 (9.897) out of 10 for Nayland House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.897 for Nayland House is calculated as follows: ( (247 Excellents x 5) + (20 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 271 Ratings = 4.897

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Nayland House is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Emma

Emma Engutsamy

Job Title: Registered Manager

Joined: 2007

For 17 years, I have served as the Registered Manager at Nayland House. My commitment is driven by a deep passion to impact residents positively, creating an environment for their happiness.


Beyond administrative duties, my leadership focuses on guiding staff to uphold excellence in care. My managerial style, marked by enthusiasm, reflects a genuine passion throughout Nayland House.


In essence, my dedication fosters a thriving community. It’s about creating an environment where residents experience genuine care, happiness, and fulfilment. My commitment is rooted in ensuring Nayland House is a true home. I actively seek to enhance residents’ quality of life, providing a space where they receive exceptional care and feel a sense of belonging.


My commitment to excellence and residents’ well-being stands as a testament to my invaluable contribution to Nayland House. Looking forward, I remain dedicated to the ongoing journey of creating a space where residents thrive, staff are empowered, and a positive impact endures.