Norwood House

Little Moor Road, Middleton, Saxmundham IP17 3JZ
Submit a Review
8.5 15 Reviews
  • Norwood House, Saxmundham
Norwood House care home in Saxmunham is a welcoming home for people needing care.

Operated by County Care Homes, the care home is situated in Middleton Moor with views of five acres of parkland.

The 71-bed care home has en suite bathrooms.

The care home also has facilities for couples who want to stay together while receiving care.

There are quiet areas as well as communal lounges for residents, family and friends.

Show Norwood House on the Map

Care Provided by Norwood House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 71 Service Users
  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jose Simoes (General Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (61)
    • Couples/Companion Rooms (5)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2014

Funding & Fees Guide for Norwood House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Norwood House has no set visiting times and therefore visitors are welcome at any time


  • Parking

  • Norwood House has ample parking within the grounds, also has two assisted parking spaces outside the main reception area.
    If you require assistance with parking or entering the home please speak to a member of staff.


Norwood House Reviews (15)

8.5

Norwood House has a Review Score of 8.5 (8.505) out of 10, based on 4 reviews in the last 2 years. Over all time Norwood House has 15 reviews.

Overall Experience

  • 9
  • 6
  • 0
  • 0
  • 0

Date Published

15
0
0
4
11

Review from T H (Husband of Resident) published on 6 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel that my wife is well looked after and receives the care she needs. I always feel welcome when visiting.
The support and care staff are friendly and do a very good job with residents who can be difficult.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Geoff B (Husband of Resident) published on 26 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel really lucky that we managed to have my wife looked after at Norwood House Care Home.
I have no complaints at all.
Everyone appears happy, understanding and knows their roles.
The management and their staff all appear well-trained and expert in their roles.

Reply from Garath Nixon-Moss, Director at Norwood House

Thank you so much. My wife and I are always pleased to hear from our much-valued residents and their families. I will pass on your kind words to our staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Abby R (Daughter of Resident) published on 24 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Norwood House Care Home nearly a year and she has remained extremely happy throughout.
The staff are all amazing, kind and caring, the food is excellent and there’re lots of activities done with the residents.
The family are included in so many special events and there’re no restrictions
on visiting which makes you feel welcome and able to pop in anytime. I’m so glad this is where I chose to place Mum, I never have to worry about her now as I know she’s safe, happy and receiving the best care. Thank you all so much.

Reply from Garath Nixon-Moss, Director at Norwood House

Thank you so much. My wife and I are always pleased to hear from our much-valued residents and their families. I will pass on your kind words to our staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Teresa E (Daughter of Resident) published on 20 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since being at Norwood House last November 2022, my mother has settled down very well. We were asked to find my mum somewhere else from her last care home, as they couldn’t cope with her violent outbursts! Since being at Norwood, she has not had any violent outbursts, she has had a few confused and
upsetting episodes but these have been dealt with, with care and humility. She is very happy there and all the staff from the care staff, cleaners, cooks and everybody else are absolutely fantastic and treat my mum with care and compassion all day, every day. We as a family feel so lucky to have found this wonderful home for Mum after having not a very good experience with the last home. Mum settled in quickly with help from the staff and has made some new friends. We are always kept in the loop when anything needs discussing and the manager's door is always open if we have any concerns. Mum's dementia/Alzheimer’s is dealt with with great compassion and care. Thank you all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael S (Son of Resident) published on 21 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in the home for the past eighteen months. During that time, I have been extremely impressed with the care that has been given. Although Mum can be a difficult resident, this has not in any way affected the care she receives, which is always polite, respectful and thoughtful! The facilities
are excellent and the home is maintained to a very high standard. I cannot praise the staff highly enough for all they have done and continue to do.

Reply from Garath Nixon-Moss, Director at Norwood House

My wife and I together with all our dedicated staff are delighted to receive recognition for the hard work and love which we provide to all our resident guests. It is our privilege to support each and everyone and to ensure the care we provide is person-centred to the individual's needs. We value all feedback and thank you for the time you have taken to send your review. If there is anything we can do further, we would be pleased to hear from you.
Regards,


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H D (Daughter of Resident) published on 7 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so happy with the care that the staff at Norwood House give to dad, they really care about him and make us feel very welcome every time we visit.
Thank you Norwood House!

Reply from Gareth Nixon-Moss, Director at Norwood House

My wife Enid and I together with all our dedicated staff are delighted to receive recognition for the hard work and love which we provide to all our resident guests. It is our privilege to support each and everyone and to ensure the care we provide is person-centred to the individual's needs.
We value all feedback and thank you for the time you have taken to send your review.
If there is anything we can do further, we would be pleased to hear from you.
Regards
Gareth and Enid Nixon-Moss


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K O (Sister of Resident) published on 28 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visited my sister on Wednesday 22nd November 2017 in Norwood House.
I met the general manager and many of the staff, all of whom were friendly and helpful. My sister was in good form and seemed happy and relaxed. The home was clean and what I saw of the food residents had was well presented and excellent.
The staff were very attentive to residents during the lunchtime. My sister's room is big, bright with views and access to well kept gardens.
I am happy with the care she is getting in Norwood House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M C (Daughter of Resident) published on 20 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad has been here since January 2017. We are very pleased with the care he receives. We love all the staff - they are kind and thoughtful, always ready to talk over any worries. The activities are amazing, they always go that extra mile.

Reply from Gareth Nixon-Moss, Director at Norwood House

We always strive to put our resident guests first. It is so rewarding when our staff receive such kind words of appreciation.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Bernard F (Son of Resident) published on 1 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am frankly amazed at the patience and empathy shown by staff to all the residents despite some challenging behaviour patterns. I have never seen a resident treated with anything less than the utmost respect. There are always new initiatives to keep residents engaged and active. The food is always
of a high standard and the themed days are a treat and keep residents in touch with the passing seasons. I was impressed with some of the innovations recently introduced - especially the highly detail individual care plan drawn up for my mother and shared with me (although, as a former educator, I am aware that, sometimes, important points can be lost in a mass of detail).
I have always been welcomed when I visit and the staff always make special provision when my mother receives visits from her great grandchildren - and they never seem to mind the mess they leave behind them! A very welcoming environment.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stella B (Daughter of Resident) published on 14 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This is our Mother's third care home due to us moving to Suffolk. We feel that this is the best home that she has been in, she is very content, they have varied amount of activities which my mother is able to join in. This is the first home where the activity staff have not been involved in the care
of residents as well as providing activities. Our main criticism would be around communication with relatives one example would be updating relatives with changes or outcomes after a doctors visit. We feel this is improving but needs more improvement. Issues raised in the last CQC report highlighted some areas of concern such as care plans and record keeping which we agreed with.
The newly appointed manager has implemented changes which included more staff, changes to routines, open coffee morning for relatives, where issues can be raised and a monthly newsletter with dates for activities and social events.
Overall we feel happy about out Mother's care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Caroline H (Daughter of Resident) published on 9 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My concerns are.
1. We have lost a lot of good staff recently. As this is my mums home I like to feel like family are looking after her. With the high turnover of staff, they don't seem to know the individual residents likes and dislikes.
2. I don't like to see staff standing around chatting to each
other.
I would rather see staff sitting with the residents and talking to them, a little chat makes their day.
3. The food is always very nice, but I know my mum would rather have the old fashioned food.
When my mum first came to Norwood House we filled out a form with all her likes and dislikes, but that doesn't seem to of been taken notice of. Why ask us to fill in the form if you are not going to take notice.
Also, I have noticed she and several others always pull the skin off the potatoes, so why not peel them.


I do feel happy about my mum being at Norwood House, just a few small things I feel could be improved to help make the home even better.


Reply from Gareth Nixon-Moss, Director at Norwood House

It is always disappointing to hear of concerns, however, "small" they may be, especially if they are raised for the first time via Social media sites. We have an open door policy, managers on duty every day and wish to support all our residents, guests and their families. We do not recognise any "good" staff that may have left. We place staff training very high and expect them all to meet our standards - some do some do not. We also carry out regular satisfaction surveys and tailor our services including our restaurant/meals to take account of our residents' requests. We have taken onboard the comments regarding potatoes and will address any individual needs.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue R (Niece of Resident) published on 9 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always happy and welcoming environment. My aunt is extremely content at Norwood. The care and food are excellent. There is real love and joy between staff and residents even when some can be difficult. Only issues I find are that my aunt's hair at times looks as if it needs a bit of TLC but I know there
have been problems with that, and the fact that she has dementia means that even if I ask for some specific help for her she usually denies she needs it when asked which makes it very difficult for the staff.

Reply from Gareth Nixon-Moss, Director at Norwood House

We are all pleased the hard work from the staff is recognised. As those involved with Dementia will know, it is the skill of the staff to encourage those in our care to participate in those everyday tasks which we would otherwise take for granted.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen S (Daughter of Resident) published on 2 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From my experience of my relative being at Norwood House for the last 18 months, he has always been treated with care, consideration and compassion by the staff dealing with him and I have seen them give similar care to others. Accommodation is always warm and clean and food is of restaurant standard
with a huge variety and portions to match.

Reply from Gareth Nixon-Moss, Director at Norwood House

It is always a pleasure to hear that the hard work our team puts into making every day special for all our residents guests is recognised and appreciated. It is particularly pleasing to read that our aims to provide a "restaurant" experience is valued. It helps to ensure those living with Dementia can still enjoy the finer qualities of life.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carole (Daughter of Resident) published on 2 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A friendly care home with good facilities to enable care of the elderly, some with complex care needs. The home underwent a significant extension to his facilities and it now provides a variety of spacious lounge areas for residents, friends and family to enjoy.

Reply from Gareth Nixon-Moss, Director at Norwood House

It is always a pleasure to hear that the hard work our team put into making every day special for all our resident's guests are recognised and appreciated. We aim to extend the independence of those living with Dementia through meaningful everyday activities, occupation and entertainments whilst maintaining a caring and home from home experience.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anthony (Stepson of Resident) published on 2 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very impressed by the care and dedication of all the staff.

Reply from Gareth Nixon-Moss, Director at Norwood House

Our staff are delighted their hard work and commitment to our Resident Guests is recognised and appreciated. It goes to show with sound training and leadership there is every opportunity for our residents to live full and meaningful lives, despite Dementia, with the support of caring staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 8.5 (8.505)

Overview of Review Score

The Review Score of 8.5 (8.505) out of 10 for Norwood House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.848 for Norwood House is calculated as follows: ( (39 Excellents x 5) + (7 Goods x 4) ) ÷ 46 Ratings = 4.848

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.657 Points relating to the number of positive Reviews for Norwood House is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2. 4 Positive Reviews ÷ 14.2 = 0.282

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Jose

Jose Simoes

Job Title: Registered Manager

Joined: 2022

Our general manager Jose Simoes has Worked as a Registered manager for over 10 years - and has a Level 5 & Level 7 in Leadership and Management.


Frequently Asked Questions about Norwood House

What types of Care is Norwood House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Norwood House provide?

Palliative Care, Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Norwood House have?

There are 61 Single Rooms and 5 Couples/Companion Rooms.

What are the Facilities & Services at Norwood House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Norwood House to the centre of Saxmundham?

3.3 mile(s) as the crow flies, distance by road may be significantly further.