North Bay House

Borrow Road, Oulton Broad, Lowestoft NR32 3PW
Submit a Review
9.9 28 Reviews
  • North Bay House, Lowestoft
North bay house is a beautiful old Georgian house overlooking the Norfolk Broads and has been decorated in keeping with its natural ambience.

Carers pride themselves on giving person centred care, under the guidance of a qualified nurse and doctor.

The activities provided include music therapy, this helps residents to re-access memories and contributes to the psychological well-being. Activities also include shopping trips out in the minibus, exercise classes which promote physical fitness, massages, hairdressing and other beauty treatments.
In house activities include carers doing crosswords and word searches with residents. 95% of care staff have or are undertaking an NVQ, finally two key members of staff have completed training to degree level (NVQ5).

Only 10% of homes in England had an excellent or ‘3 star’ rating from CQC. North Bay House in the most recent inspection was awarded this standard.

Show North Bay House on the Map

Care Provided by North Bay House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 29 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Joanne Gersch (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (23)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015

Funding & Fees Guide for North Bay House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,500
    • Self-Funded Residential Dementia Care £1,200 – £1,500
    • RESPITE Self-Funded Residential Care £1,200 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,500

  • Our fee's include all trips, activities and speciality menus.


    Exclusions from our fee's include hairdressing, podiatry and accompanied hospital visits.
  • (these prices are only a guideline, please contact North Bay House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

North Bay House Reviews (28)

Total of 28, showing 21-28
9.9

North Bay House has a Review Score of 9.9 (9.949) out of 10, based on 13 reviews in the last 2 years. Over all time North Bay House has 28 reviews.

Overall Experience

  • 25
  • 2
  • 1
  • 0
  • 0

Date Published

28
2
3
13
15

Review from Luke T (Grandson of Resident) published on 5 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my nan moved into North Bay House she has received a higher standard of care than I have seen in other residential homes. Her quality of life has improved significantly and is now enjoying the company of others more, this not only includes the other residents but also the friendly carers. I have
never known my nan to enjoy her food, but since being at North Bay she can only say good things about the food provided and looks forward to her next meal.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Beverley B (Daughter of Resident) published on 5 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am completely satisfied with the care and attention my mother receives at this care home. It is clean and comfortable and the surroundings are very homely, lovely furniture, decor, gardens are well kept and accessible and safe. Lots of activities if the residents want to join in. Nice dining room,
excellent food. Staff and management are very caring and friendly and also arrange outings for those who can get out.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L H (Daughter of Resident) published on 24 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has resided at North Bay for nearly 5 years.
The building is classic and the interior luxurious with a full-width balcony covered in wisteria and tables for residents to sit in warm weather.
The rooms have ensuites and are of a good size, many with views of the river.
The staff are wonderful,
cheerful and friendly.
They are always patient and caring.
I find the food is exceptional and have joined my mother for lunch on occasions with plenty of vegetables and 6-ingredient salads accompanying the main event.
Organised events and outings are often and varied.
All in all, A* care home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maggie S (Resident) assisted by family/friend published on 4 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Recently enjoyed my 2-week stay at North Bay House very much. Room was nicely decorated, the communal areas were warm and comfortable. The food was varied, tasty, well presented and always a choice available. The 24-hour carers were helpful, chatty and cheerful and treated me with patience and respect.
North Bay House is set in lovely grounds and has lovely views. The management team were professional and very helpful. I could relax with the knowledge that I was being well looked after there. A positive experience.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tony D (Son of Resident) published on 29 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is the best care home I have experienced either in a work situation or through a relative. The premises both from a visitors point of view and feedback from residents is very good. Staff and management are both helpful and competent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robert S (Wife of Resident) published on 2 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found that ever since my wife entered the above home and on visiting her three times a week I have found the total staff from the cleaner to management, treat every resident with compassion and friendly care at all times. All with extreme patience. I am unable to find any complaint during the
last 15 months and would recommend them to anyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jon R (Friend of Resident) published on 29 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Professionally run without losing the personal touch, this home stands far and above any others that I have seen. The staff are caring and emphatic and the home is clean and well maintained.
I would have no hesitation whatsoever in recommending North Bay House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from F S (Resident) published on 28 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

After a bad fall it was decided i should go into a residential home for respite and on 12/1/2016 i came to North Bay House, a sunny room with a view of the garden and the broad. Everyone seemed very kind and helpful. We have a choice of meals and where we eat them. There are various activities arranged
for those who wish to become involved. We each have a bell to ring if we need help and somebody comes quickly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.949)

Overview of Review Score

The Review Score of 9.9 (9.949) out of 10 for North Bay House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.949 for North Bay House is calculated as follows: ( (148 Excellents x 5) + (8 Goods x 4) ) ÷ 156 Ratings = 4.949

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for North Bay House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 25 Feb 2025

A large middle floor double room with ensuite shower room, overlooking the gardens and Norfolk Broads ideal for married couples


Awards / Recognitions (2)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet