Norwood

14 Park Road, Ipswich IP1 3ST
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9.8 102 Reviews
  • Norwood, Ipswich
MHA Norwood has been a welcoming home for older people since 1979, offering residential and dementia care for 45 residents in a warm, community-focused environment. Housed in the historic old bishop’s palace, dating back to 1895, it blends charm with comfort. Every room offers picturesque views of Christchurch Park or beautifully landscaped gardens, while a lively kitchen and engaging activities like music therapy, interactive ‘magic tables,’ and group events enrich daily life, making Norwood a place where friendships flourish and residents feel truly at home.

The gardens serve as an inviting extension of the home, offering a vibrant and peaceful setting for residents. With beautifully landscaped flowerbeds, tranquil patios, and sensory elements like wind chimes, the outdoor spaces provide a serene environment for activities such as gardening and relaxation. The gardens are also a hub for community events, including seasonal fairs, fundraisers, and outdoor games that bring people together.

The home offers personalised dementia care in a warm, welcoming environment, where residents enjoy privacy in single ensuite rooms and social opportunities in communal lounges and tea bars. Enrichment activities like music therapy, robotic pets, and a sensory garden enhance daily life, fostering joy and engagement.

Norwood provides a reassuringly familiar and homely setting where residents feel connected, comfortable, and cared for every day. Whether you’re searching for yourself or a loved one, for short stays or residential and dementia care, the team at Norwood are here to help.

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Care Provided by Norwood

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 46 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (44)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (44)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Norwood

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,140 – £1,291
    • Self-Funded Residential Dementia Care £1,440 – £1,864
  • (these prices are only a guideline, please contact Norwood to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Norwood Reviews (102)

Total of 102, showing 21-40
9.8

Norwood has a Review Score of 9.8 (9.831) out of 10, based on 21 reviews in the last 2 years. Over all time Norwood has 102 reviews.

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Review from Alison B (Daughter of Resident) published on 23 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and kindness shown to my mum is exemplary. She enjoys the activities and is much more active and stimulated than previously. She enjoys the company and likes her room and the food too. We are very happy with the home so far.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you so much for your kind words, I will share your comments with the team.


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Review from A R (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. Well managed across all aspects of the home - overall leadership, finance and admin, care, pastoral support and activities. Efficient, welcoming and swift admission when required urgently. Very, very caring and friendly team of staff who are attentive to people's particular needs
and concerns, including catering to particular diets. Good size home to enable individual support and to deliver a wide range of activities which are well thought through. Retains the ethos of MHA and meets people's pastoral needs and interests. Welcoming to visitors. Excellent new conservatory overlooking the park for a quiet retreat or to host visitors. A relaxed and friendly but organised environment.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you for this lovely review of Norwood, MHA and all the staff. I will share this with the wider team, and I am so pleased you have had such a positive experience.


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Review from Isabelle W (Daughter of Resident) published on 3 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved in at the end of December and received a very warm welcome. The staff have been exceptionally thoughtful. I am especially impressed by their very prompt attention to any medical issues. There is always a calm and friendly but professional and efficient feeling in the home.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you for your lovely review, we are so pleased that Mum is settling in well and you all feel welcome. I will pass on your comments to the wider team.


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Review from J H (Wife of Resident) published on 3 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent care home. We couldn't hope for a better one. From the dedicated and friendly staff to the welcoming homely environment and delicious food and accommodating everyone's personal needs, I would highly recommend this care home.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you so much for your lovely comments. I will ensure they are shared with the wider team.


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Review from S W (Daughter of Resident) published on 28 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Norwood is a kind and caring environment which strives every day to provide not only care needs and spotless environment but also joy and laughter through their activities. They have made huge efforts to not only welcome my dad but also my Mum when she visits. The garden is peaceful and well kept for
access for everyone. I couldn't be more pleased that my dad is being cared for there.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you so much for your kind words, I am so glad that you chose Norwood and that Dad is happy here. I will share this wonderful feedback with the team.


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Review from Lesley A (Daughter of Resident) published on 20 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is based on experience over several years, all the time is relevant as one of the great things is that Norwood is very consistent in its standard of care. During these challenging times (Covid) they have gone out of their way to ensure regular contact is maintained, be that via phone or video calls
- always setting up the video call so mum (who has little computer experience) can manage. The staff are fabulous as is the management. Everyone, domestic, kitchen, care staff, seniors and management have always aimed to do the best for mum - I feel blessed to have found such a great, caring and safe place.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you for taking the time to leave such a lovely review, I will share this feedback with the whole team.


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Review from Clive L (Husband of Resident) published on 14 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I and my daughter looked into numerous care homes prior to coming to Norwood, we chose somewhere else but unfortunately, it was not the best and things deteriorated within 3-4 weeks so much so we took my wife out due to the poor care, we started looking once again. We found Norwood, everything was taken
into consideration, my wife was supported to spend time in the home prior to moving in and the team really got to know her. As far as myself and my daughter are concerned Norwood is clean, tidy and well maintained.


My wife's room is amazing. All the care staff are very professional, nothing is too much trouble, which also relates to the management staff. Everyone is always willing to listen, and always have time for a chat. In the 4 months my wife has been at Norwood, the team worked hard to support her to settle and meet her needs in a kind and caring way. As far as we are concerned, Norwood is the best!


Reply from Sarah Claybrough, Home Manager at Norwood

Thank you so much, what a lovely review. We are so pleased that your wife is happy here and that you are reassured. We are so very fortunate that you chose Norwood. I will pass your comments on to the wider team.


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Review from Ruth C (Daughter of Resident) published on 13 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Norwood 2 months ago. It is a difficult decision to move from a long term home, but the staff made the transition amazingly smooth. Mum settled in quicker than we could ever have expected. Her health has improved with the excellent care she has received.
The staff are kind and caring
and deal with any queries promptly.
Mum tells me the bed is extremely comfortable and the food is very good. The home is set in lovely surroundings and we would highly recommend it.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you so much for your lovely review, I am so happy that Mum has settled in so well. I will share your comments with the team.


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Review from Vincent T (Son of Resident) published on 10 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Since Mum has taken up residence at Norwood I am pleased that she seems very happy with her new life situation. In the few times I have visited her, her demeanour has been very happy and all of the staff have been very welcoming and helpful. I am happy that she continues her residency at Norwood into
the future.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you so much for leaving this review, we are all very pleased mum chose Norwood. I will share your feedback with the team and look forward to caring for mum in the future.


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Review from Janet B (Daughter of Resident) published on 24 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Norwood has a caring, supportive culture. The staff strive to provide for the needs of the individual and residents are included in decisions about their care. Throughout the pandemic, we as relatives have been kept informed about visiting restrictions and efforts have been made to facilitate other
means of communication such as video chat and the "newspaper". The staff always make time to talk, are kind and go out of their way to help residents and family.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you for your positive review. The pandemic has been really difficult but our team have tried their hardest to keep relatives informed. I am delighted that you feel we have achieved this.


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Review from Alison G (Daughter of Resident) published on 24 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Good communication was appreciated over Covid times. Good range of activities. Easy to talk to staff, nothing is too much trouble. As mum went into the home during Covid, we have only recently been able to go into the home to visit. Therefore it is difficult to comment on what is going on and get mum's
views as she has dementia.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you for your positive comments which we really appreciate.


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Review from Alastair M (Son of Resident) published on 23 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my parents today. I was greeted by friendly and efficient staff. They are, quite correctly, insisting on a negative covid LFT being provided by me, given a new mask by them, filling in a detailed form, and given hand sanitiser. The care home is immaculately clean, and my parents looked comfortable
and very well cared for. We are very regularly kept informed of any changes, such as illness, falls, or unexpected changes in their health. They have a local GP, who visits at least weekly, and any concerns we have, are promptly passed on to her, with relevant feedback given to us. The local hospital in Ipswich seems very efficient. As a retired GP myself, I have visited countless care homes in the past, and I am very happy to have my parents looked after by Norwood, who is caring and very well organised.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you for your review. I am delighted that you feel our staff are friendly and efficient. Thank you also for your support regarding the current restrictions in place.


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Review from Joanna S (Daughter of Resident) published on 23 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Norwood has made the process of moving Mum into residential care as smooth and as comfortable as possible. The staff have been incredibly supportive to both myself and my Mother as she settles into the Norwood routine. The anxieties which made her fretful and tearful at home have eased now that she
knows she has company and a reassuring and consistent routine. Staff have gone out of their way to welcome her and make her feel at home. Any queries I have had, have been listened to and dealt with promptly and it is a comfort to know that she is being so well looked after and settled in her new home.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you for your review. We realise that moving a loved one into a care home can be very difficult, and I am delighted that we were able to help you and your Mother.


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Review from Roger H (Son of Resident) published on 23 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been impressed by the excellent level of services offered at Norwood over more than a decade and even more so during the pandemic when the home has adapted and done everything possible to secure contact with the residents while always protecting them and respecting the limitations and restrictions
in place. We always enjoy visiting Mum and our interactions with staff have always been positive and productive.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you so much for your positive and supportive review. Our staff have worked so hard during the pandemic; it is lovely that they get the recognition they deserve.


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Review from Fiona G (Daughter of Resident) published on 23 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Both my parents have been in Norwood for a year. They entered in the middle of the pandemic so we were not able to visit for several months. The staff did all they could to support my parents and our family through what was a very trying and disruptive time for everyone. Things are not entirely back
to normal yet but they are easing and it has been reassuring to be able to visit and see how well our parents have settled into Norwood. They seem content and well cared for and often comment on how nice the staff are. Communication between the home and myself is excellent. I am kept informed of everything that takes place such as falls, doctor visits and any concerns the staff may have. I am reassured that my parents are well looked after, in a caring and attentive environment and are as safe and as happy as they can be.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you for your lovely review. It is very important that families are communicated with about how their loved ones are, and particularly during the pandemic when visiting was so very difficult.


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Review from Sue B (Stepdaughter of Resident) published on 23 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepmother has been extremely well cared for at Norwood. They are very sensitive to her needs and wishes and she has built up a relationship of trust with them. She enjoys the company of the staff, the food and the lovely accommodation. Norwood has been excellent throughout the pandemic in keeping
us informed and trying to make it as simple as possible to keep up visits within government guidelines. It does feel like a very safe environment. Norwood also arranges an excellent range of activities for residents.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you for your review. It is always a delight to read such positive comments about our home.


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Review from Bob M (Son of Resident) published on 23 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Norwood Care Home for nearly two years. She has been very well looked after and cared for during this (most difficult) time. Both my sister and I have been very impressed and pleased with Mum's care, both pastoral and medical.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you for your review. I am so pleased that you are happy with your Mum's care.


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Review from Mark C (Son-in-law of Resident) published on 23 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother-in-law moved in last February, as a family we have been extremely impressed by the care that is provided on a day-to-day basis, with excellent leadership from the management. She says, every time we visit, that she is very happy to be at Norwood and especially having her own room. Nothing
is too much trouble for the staff and as a family, we can sleep easy knowing that she is very well cared for. A big thank you to all the staff!

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you for your review. We are delighted that your mother-in-law is so happy with us. I will pass on your kind thanks to the staff team.


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Review from Lisa C (Daughter of Resident) published on 23 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Norwood Care Home in mid-February 2021, having lost her husband the previous month. She suffers from dementia and is unable to look after herself on a daily basis. Having moved into Norwood mid-pandemic (covid), it was a difficult time for the rest of the family as we weren't able
to settle her into her new home, or indeed even to see inside her new home. However, the staff were wonderful and made her and us feel completely at ease and comfortable with what was happening. They all showed great support, empathy and compassion. Mum absolutely loves living there and we are in no doubt that she is extremely well looked after and safe; we are 100% confident that we made the right decision for mum to move her into Norwood - no question.

Reply from Sarah Claybrough, Home Manager at Norwood

It has been so difficult during the pandemic, but I am delighted that you found our staff made your mum and you feel completely at ease and comfortable.


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Review from John P (Regular Volunteer) published on 23 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Norwood and was very happy there and referred to Norwood as Home. I am a volunteer at Norwood and was very pleased to resume support in Early October 2021 after 20 months of absence due to the COVID pandemic. Norwood has not had any deaths attributed to COVID to date and
this can clearly be attributed to the excellent management team and committed staff at this Home. Although things are very different to before COVID with weekly PCR tests and a lateral flow test on the morning prior to volunteering. The spirit and camaraderie of the staff and residents is a pleasure to see.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you for your positive review and for all the support you give to us.


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Current Review Score: 9.8 (9.831)

Overview of Review Score

The Review Score of 9.8 (9.831) out of 10 for Norwood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.831 for Norwood is calculated as follows: ( (206 Excellents x 5) + (42 Goods x 4) ) ÷ 248 Ratings = 4.831

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Norwood is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Nov 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (10)

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