Norwood

14 Park Road, Ipswich IP1 3ST
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9.8 102 Reviews
  • Norwood, Ipswich
MHA Norwood has been a welcoming home for older people since 1979, offering residential and dementia care for 45 residents in a warm, community-focused environment. Housed in the historic old bishop’s palace, dating back to 1895, it blends charm with comfort. Every room offers picturesque views of Christchurch Park or beautifully landscaped gardens, while a lively kitchen and engaging activities like music therapy, interactive ‘magic tables,’ and group events enrich daily life, making Norwood a place where friendships flourish and residents feel truly at home.

The gardens serve as an inviting extension of the home, offering a vibrant and peaceful setting for residents. With beautifully landscaped flowerbeds, tranquil patios, and sensory elements like wind chimes, the outdoor spaces provide a serene environment for activities such as gardening and relaxation. The gardens are also a hub for community events, including seasonal fairs, fundraisers, and outdoor games that bring people together.

The home offers personalised dementia care in a warm, welcoming environment, where residents enjoy privacy in single ensuite rooms and social opportunities in communal lounges and tea bars. Enrichment activities like music therapy, robotic pets, and a sensory garden enhance daily life, fostering joy and engagement.

Norwood provides a reassuringly familiar and homely setting where residents feel connected, comfortable, and cared for every day. Whether you’re searching for yourself or a loved one, for short stays or residential and dementia care, the team at Norwood are here to help.

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Care Provided by Norwood

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 46 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (44)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (44)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Norwood

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,140 – £1,291
    • Self-Funded Residential Dementia Care £1,440 – £1,864
  • (these prices are only a guideline, please contact Norwood to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Norwood Reviews (102)

Total of 102, showing 41-60
9.8

Norwood has a Review Score of 9.8 (9.831) out of 10, based on 21 reviews in the last 2 years. Over all time Norwood has 102 reviews.

Overall Experience

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Date Published

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Review from Barbara J (Daughter of Resident) published on 23 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum seems very settled and relaxed at Norwood.
From what we observe, the carers go out of their way to help Mum; she struggles with her sight, hearing and memory.
She is always well dressed, clean and tidy.
She enjoys the food, a good sign that she is happy and well!

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you for your review. We are pleased that you feel your mum is happy and well at Norwood. We appreciate your feedback.


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Review from Rachel L (Daughter of Resident) published on 20 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother needed care in September 2020. The support as she prepared to move, and for me far away, was excellent: understanding, practical and patient. Staff were so caring and kind on move-in day: I was the one crying not mum, and they were wonderful with us both. It was lockdown, but they guided us
through that day with love and dignity. Mum's room was made hers - pictures put up where she wanted them - quickly. Phone calls to ask how mum was were never a bother to the day or night staff. Through lockdown, activities for residents have been great, even without outings or entertainers. Music, pie week, hatching chicks, crafts, zoom-singing with a kids nursery; the residents' smiling faces in the Facebook page photos said it was great! Chaplain-led services are so appreciated. The chef's team are fabulous: favourite foods always on the menu. The laundry team had to ask me to order mum bigger clothes - a good sign! Visiting has been covid-safe and flexible including park walks. Top marks, top team!

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you so much for your lovely review and kind words. I will make sure this is shared with the team.


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Review from Carolyn K (Niece of Resident) published on 15 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has gone from strength to strength in the Norwood. He is receiving marvelous care and 1st class food. I don’t have to worry about him as I know he is being well looked after. He is happy and looks well.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you so much for your lovely review and comments, I will make sure they are shared will the team at Norwood. I am so pleased your uncle is happy and settled with us at Norwood.


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Review from Tina W (Niece of Resident) published on 9 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been living at the Norwood for nearly 18-months, and he is extremely happy there. He enjoys the food and joins in with the activities that are provided. Since the start of the COVID restriction, the home has still maintained the social interaction that he needs while ensuring that this
is done within the government guidelines. He is well looked after, and the staff are very friendly and caring. I would have no hesitation in recommending this home to anyone that is considering care for themselves or a relative.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you for your kind review, we are all really pleased that your uncle continues to enjoy life at Norwood especially through these difficult times. It is our pleasure to support him. I will share your comments with the team.


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Review from Richard (Son of Resident) published on 15 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had to move into residential care from hospital at the beginning of the lockdown (March 2020). It was an extremely stressful time for the whole family, as her house had been severely flooded, and she is 93, with dementia. We had only visited Norwood once, in November 2019, in case Mum couldn't
cope at home any more, and it struck us then that it had a very kind and compassionate, homely, family atmosphere.
Because of government restrictions in place, we haven't been allowed to visit Norwood, so couldn't even settle her in, which was quite distressing. But we needn't have worried, as all the staff there look after Mum as though she was their own mother, and couldn't do enough for us all. They have consulted us about her care every step of the way, and deal extremely well with her sometimes challenging behaviour. They laugh and joke with her, and she says "I like it here" which is really something coming from someone so completely set against moving into a care home.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you so much for your lovely comments; we are all so pleased that your mother has settled in so well especially during these very difficult times. I will share this review with the whole team here at Norwood.


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Review from Adrian F (Son of Resident) published on 18 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum and dad have been in this home for just around a year now and have had continued first-class support and care. The home is lovely, the staff are great and have to put up with some very challenging circumstances, but never-the-less are always ready to help. They keep us well informed and we can
relax knowing that both parents are receiving top-class care.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you so much for taking the time to share your comments. It is lovely to hear how happy you are with the service that we provide here at Norwood and that you find the staff always ready to help. I will ensure that your comments are passed to the whole team.


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Review from Dominic B (Son of Resident) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the patient and supportive care that the staff at Norwood have given to my mother. My mother is very demanding in all sorts of ways, but the staff have stayed calm, caring and professional throughout. My father has been able to hand his 24/7 care function, which was quite overwhelming,
to Norwood, and is happy that she is being looked after properly.

Reply from Sarah Claybrough, Home Manager at Norwood

I am so pleased that you are happy with the care and support that your mother is receiving at Norwood. Thank you for your lovely comments, I will ensure that they are shared with the care team.


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Review from B B (Daughter-in-law of Resident) published on 11 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found Norwood to be a very welcoming place. The staff are extremely pleasant, friendly and very caring towards residents, treating them with respect and dignity, The rooms are well kept, everywhere always looks clean, and well looked after. There are regular activities which the residents
are encouraged to participate in and there are regular outings to such places as the seaside or meals in pubs/restaurants. All my mother-in-law's needs are met, and she is very happy and content.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you very much for your positive feedback. I will ensure your comments are shared with the team.


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Review from Roger B (Son of Resident) published on 8 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an extremely well-run care home. The residents are well looked after and safe. If we have raised queries about our mother's care, these have been promptly dealt with and we have been kept informed. The residents are dealt with with care and compassion. All look well cared for.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you for your comments regarding your mother’s care and your experiences of Norwood. I will pass your comments on to the whole team.


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Review from J D (Resident) published on 4 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Norwood in July 2019. I am happy here, I find the staff and the residents friendly. Help is here when I need it. I enjoy the food and good variety. A good variety of activities, which I enjoy. A lovely garden to sit and walk-in, which overlooks the park.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you for your lovely comments, I am so pleased you have settled into your new life here at Norwood. I will share with the team.


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Review from J J (Daughter of Resident) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since her arrival at Norwood, I feel that I have got my mum back. In her previous care environment, she had become a recluse and was not her usual self. In less than a week at Norwood, she is joining in with the activities and going to have her meals in the dining room.
All of the staff and residents
have been so welcoming to us all. We are so delighted to see Mum smiling again.
Thank you.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you so much for your kind words; I am so pleased that Mum has settled in quickly at Norwood and you feel you’ve got her back. I will ensure your comments are passed on to the whole team.


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Review from Margaret B (Friend of Resident) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was admitted to the home on 17th Dec 18 after 2 very unhappy previous placements. I was really overwhelmed by the love and happiness that greeted us by management and all the staff. My friend is happy, well cared for, treated with respect and all requests from her dealt with efficiently. She
has a comfortable, clean room which she regards as her home and has settled in well. The home is in a beautiful setting and is well maintained.

Reply from Sarah Claybrough, Home Manager at Norwood

I am so pleased your friend is settled at Norwood. Thank you so much for your comments and I will ensure they are passed on to the whole team.


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Review from Alma B (Resident) assisted by family/friend published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is always welcoming, the staff are very kind and caring in the personal dealings with me, they are very patient and respectful and loving. The laundry staff take great care of my clothes too.
All in all, this is a very happy place to live and make it my home.

Reply from Sarah Claybrough, H at Norwood

Thank you so much for your kind words; I am really pleased you are happy and that Norwood feels like home. I will ensure your comments are passed on to the team.


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Review from K D (Son of Resident) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you for your comments and lovely review of Norwood. I will ensure this is shared with the whole team.


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Review from B J (Daughter of Resident) published on 10 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Norwood for the last six months of her life. The carers are excellent. Caring, gentle and sensitive. Her last few days at the end of her life she was treated with care and compassion. In fact, the care was superb. I could not wish for better care than they gave her. They
were also very supportive to me and my daughter.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you so much for kind words, it was an honour to be able to care for your Mother during her time with us, and welcome you all into our family here at Norwood – your feedback and comments will be shared with the team.


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Review from B S (Resident) assisted by family/friend published on 15 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy and feel safe. The staff are very good. I am looked after well.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you for your feedback, I will ensure this is shared with the team.


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Review from Judith S (Daughter-in-law of Resident) published on 8 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law moved into Norwood at the beginning of September 2018. My husband and I have found all members of staff to be very friendly and helpful. They have greatly assisted in helping my mother-in-law settle into her new environment. She is very happy and content to be looked after so well.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you for your kind words. I am so pleased that your Mother-in-law has settled in so well – I will ensure that your feedback is shared with the team.


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Review from Carol G (Daughter of Resident) published on 25 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak more highly of the care my mother received over the years at Norwood. She had dementia and I was worried she would not settle away from her home, especially as she was reluctant to go. However, the staff were so kind and caring, even from the person who takes tea round to the management
team. They also worked out strategies so that conflict was avoided when she did not understand. She wanted to walk in the park as she always had done, but when she was not physically able to do this so much, they called the garden the park and she was happy to be left pottering around the garden 'park', when she wanted.


Her last week everyone was amazing and mum definitely thought Norwood as her home and the staff as her extended family! She left us feeling cared for and loved!


I cannot thank them enough!!!!


Reply from Sarah Claybrough, Home Manager at Norwood

On behalf of all the staff at Norwood – thank you so much for your kind words, I will ensure that your comments are shared with the team.


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Review from E H (Niece of Resident) published on 11 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This was a big change for my Aunty to be in a home, but she appears to have settled in quickly and well and enjoys living in Norwood. She has been there for almost 9 months now and the whole process has gone extremely smoothly - thanks to the help of very capable, experienced staff. Aunty recently celebrated
her 90th birthday and she was treated like royalty, with a huge birthday cake to share with family and the other residents.

Reply from Sarah Claybrough, Home Manager at Norwood

I am so pleased your Aunty is enjoying life at Norwood - Thank you for your lovely comments, I will ensure they are passed on to the whole team.


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Review from C H (Sister of Resident) published on 16 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been in Norwood care home for the last 6 months and I have nothing but high praise for the home. i.e The care given to her by the staff and the good food. She also enjoys the freedom to be able to get into the grounds on nice days.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you so much for your kind words, I am really pleased that your Sister has settled into her new home. I will pass on your comments to the whole team.


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Current Review Score: 9.8 (9.831)

Overview of Review Score

The Review Score of 9.8 (9.831) out of 10 for Norwood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.831 for Norwood is calculated as follows: ( (206 Excellents x 5) + (42 Goods x 4) ) ÷ 248 Ratings = 4.831

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Norwood is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Nov 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (10)

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