Norwood

14 Park Road, Ipswich IP1 3ST
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9.8 102 Reviews
  • Norwood, Ipswich
MHA Norwood has been a welcoming home for older people since 1979, offering residential and dementia care for 45 residents in a warm, community-focused environment. Housed in the historic old bishop’s palace, dating back to 1895, it blends charm with comfort. Every room offers picturesque views of Christchurch Park or beautifully landscaped gardens, while a lively kitchen and engaging activities like music therapy, interactive ‘magic tables,’ and group events enrich daily life, making Norwood a place where friendships flourish and residents feel truly at home.

The gardens serve as an inviting extension of the home, offering a vibrant and peaceful setting for residents. With beautifully landscaped flowerbeds, tranquil patios, and sensory elements like wind chimes, the outdoor spaces provide a serene environment for activities such as gardening and relaxation. The gardens are also a hub for community events, including seasonal fairs, fundraisers, and outdoor games that bring people together.

The home offers personalised dementia care in a warm, welcoming environment, where residents enjoy privacy in single ensuite rooms and social opportunities in communal lounges and tea bars. Enrichment activities like music therapy, robotic pets, and a sensory garden enhance daily life, fostering joy and engagement.

Norwood provides a reassuringly familiar and homely setting where residents feel connected, comfortable, and cared for every day. Whether you’re searching for yourself or a loved one, for short stays or residential and dementia care, the team at Norwood are here to help.

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Care Provided by Norwood

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 46 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (44)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (44)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Norwood

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,140 – £1,291
    • Self-Funded Residential Dementia Care £1,440 – £1,864
  • (these prices are only a guideline, please contact Norwood to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Norwood Reviews (102)

Total of 102, showing 61-80
9.8

Norwood has a Review Score of 9.8 (9.831) out of 10, based on 21 reviews in the last 2 years. Over all time Norwood has 102 reviews.

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Review from S B (Daughter of Resident) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Norwood is a caring, safe and happy home in a lovely setting. Mum is extremely well looked after by the delightful staff and I couldn't be happier with the level of care she receives. A splendid place!

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you so much for your lovely feedback. I will make sure your comments are shared with the whole team.


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Review from Elizabeth G (Daughter of Resident) published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother had been a resident for over 2 years and our experience of the care provided throughout that time has been excellent. The staff and management are always friendly - the medical team are also excellent in their care and support. The food is extremely good with menus frequently being reviewed
to allow greater choice. I would not hesitate to recommend the home and care provided to others.

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Review from Stephen H (Husband of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is in this care home. The care is really first class. I have never found anything to complain about, quite the opposite.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you very much for taking the time to share your feedback. I will ensure that your comments are shared with the team.


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Review from Heather J (Daughter of Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been living at Norwood for more than five years. I never cease to be amazed by the quality of care she is given, even as her physical and mental condition deteriorates. I am so grateful that we found the best possible environment for Mum to spend the most difficult years of her long life.
Thank you to all of the wonderful Norwood staff.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you for taking the time to feedback your experiences of Norwood which is much appreciated. I will ensure that your comments are shared with our staff team.


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Review from Betty W (Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Norwood has been my home for 4 years to date and in all that time has given me comfort and peace!

Reply from Sarah Claybrough, Home Manager at Norwood

I am so pleased that Norwood has given you comfort and peace. Your comments are much appreciated and will be shared with our team. Thank you.


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Review from Grace B (Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff - good and kind. Safe at Norwood. I would recommend Norwood to anyone.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you for your recommendation of Norwood. Your feedback is appreciated and I will share with the team.


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Review from Jean H (Wife of Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has now been a resident here for 5 years, in which time I can truthfully say that only once was I concerned about 1 member of staff who did not stay long. Every single member of staff, whatever their position of work, is extraordinarily kind and attentive and cope with difficult situations
in an admirable way. The relief of knowing how well he is cared for gives me peace of mind when I am unable to visit.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you for your feedback. I am so pleased to hear that you are happy with the staff, finding them to be kind and attentive. I am pleased to hear that knowing your Husband is well cared for gives you peace of mind. I will ensure that your comments are shared with our team.


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Review from S S (Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed by the excellent care and attention given to me at Norwood. They are very good and caring staff.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you for your comments in regarding Norwood and that you have been impressed by the excellent care. Your feedback is very important to us and I will ensure that it is shared with the team.


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Review from Winifred B (Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Safe. Very good food. Treated with respect.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you for your feedback which is very important to us. Please be assured this will be shared with our team.


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Review from Pamela H (Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Norwood to anyone seeking a safe, secure, comfortable home with friendly staff and excellent facilities.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you for taking the time to tell us about your experience of Norwood. It is pleasing to hear that you find our staff friendly and our facilities excellent. Your feedback will be shared with our team.


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Review from Doreen S (Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm as happy as I can be under the circumstances. The staff are kind and helpful.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you for your comments that our staff are kind and helpful. Your feedback will be shared with them.


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Review from Beryl F (Resident) assisted by family/friend published on 10 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been a resident for 14months and the experience of living in a home has been better than anticipated. The home is informal, friendly and caters to my personal needs. The staff are very helpful, willing and friendly.


The menus are regularly changed and the kitchens will accommodate likes and

dislikes.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you for sharing your experience of Norwood. I am so pleased to hear that you are happy with the home and that the staff are very helpful, willing and friendly. We will make sure your feedback is shared with them.


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Review from Jenny H (Daughter of Resident) published on 3 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Norwood two weeks ago. In the short time she has been there I have been extremely impressed by the kindness and dedication of all the staff.
The home is clean and welcoming. It provides activities for the residents every morning and afternoon and serves delicious home-cooked meals.
I am very relieved to have found a home for my mother where I can be sure she is being well cared for and is in safe hands. I would have no hesitation in recommending Norwood to my friends.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you for your feedback which is much appreciated. I am so pleased to hear that you are happy with the care being provided at Norwood. I will ensure your feedback is shared with the team.


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Review from K H (Son-in-law of Resident) published on 3 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I called into the home a few weeks ago before my mother-in-law actually moved in. I experienced a feeling of calm and comfort, which is just what you need when looking for a home for a loved one.


I have not been disappointed. Mum moved in two weeks ago and I still have that feeling when I visit.

I am very happy with the care she is receiving.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you for taking the time to tell us about your experience of Norwood. Thank you for your kind words. I am so pleased to hear that you are happy with the care your Mother-in-Law is receiving at Norwood. We will share your comments with our team.


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Review from L R (Daughter of Resident) published on 2 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had a fall the day after her 90th Birthday and despite laying on the floor waiting for an ambulance for over five hours, the care she received from many members of staff, carers and management could not have been better.
They were also very supportive to me while I sat on the floor beside
mam. Prior to me arriving, mam hadn't been left on her own at all.

Reply from Julie Peyton, Home manager at Norwood

Thank you.


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Review from A H (Daughter of Resident) published on 7 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely friendly home. Beautiful building and grounds. Mum has been at Norwood just over 5 years and has been well looked after. Activities and events are well planned and residents are given the choice on whether to participate or not. I always feel welcome when I visit and communication is excellent
- I feel able to contact the staff whenever necessary and I am kept informed by the lovely admin team. All in all very happy and def recommend!

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Review from Margaret W (Daughter of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved to Norwood two months ago. H was understandably anxious about leaving his own home. However, the staff at Norwood are kind and caring and have helped him to feel comfortable and settle into his new environment. He benefits from having people around and is reassured to know help is on
hand when needed. He is enjoying the meals and has put on a little weight. Norwood is a welcoming home and I feel confident that my father's needs will be met there.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you for taking the time to feedback your experience of Norwood. I am so pleased to learn of the kindness and care that your Father has had whilst living with us. Your feedback is very important and I will ensure it is shared with our team.


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Review from Margaret S (Daughter of Resident) published on 8 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been treated with dignity, understanding and respect by the staff at Norwood. I am a frequent visitor to the home and am always made to feel welcome. My mother is totally dependent on the staff for all her care needs and when the staff go in to care for her, her face lights up.

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Review from Paula S (Friend of Resident) published on 30 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been in Norwood since December 2015, it is now July 2016 as I write this review. Norwood is a very caring home, the trouble and effort that they go to keep the residents happy is exceptional. Anyone trying to find a home for their loved ones, you cannot go wrong with choosing Norwood.
There are many activities to try and keep residents alert and happy, the food looks superb!
I could not fault this wonderful care home, beautiful gardens overlooking Christchurch Park, kind, caring staff. It's hard being a carer but they all seem to do a marvellous job.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you for taking the time to share your experiences of Norwood. Your feedback is very much appreciated.


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Review from Liz P (Daughter of Resident) published on 11 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Norwood for 18 months and is very happy and settled at the home. The staff are all particularly kind and nothing is ever too much trouble. My mother always has high praise for the staff and she particularly enjoys all of the activities that are on offer each day. Our family have
been delighted by all that Norwood has to offer in the knowledge that our mother is both safe, happy and well cared for.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank your for taking the time to feedback your experiences of Norwood and in particular your comments regarding the staff team which I will share with them. I am so pleased that your Mother is happy living at Norwood.


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Current Review Score: 9.8 (9.831)

Overview of Review Score

The Review Score of 9.8 (9.831) out of 10 for Norwood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.831 for Norwood is calculated as follows: ( (206 Excellents x 5) + (42 Goods x 4) ) ÷ 248 Ratings = 4.831

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Norwood is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Nov 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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