Norwood

14 Park Road, Ipswich IP1 3ST
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9.8 102 Reviews
  • Norwood, Ipswich
MHA Norwood has been a welcoming home for older people since 1979, offering residential and dementia care for 45 residents in a warm, community-focused environment. Housed in the historic old bishop’s palace, dating back to 1895, it blends charm with comfort. Every room offers picturesque views of Christchurch Park or beautifully landscaped gardens, while a lively kitchen and engaging activities like music therapy, interactive ‘magic tables,’ and group events enrich daily life, making Norwood a place where friendships flourish and residents feel truly at home.

The gardens serve as an inviting extension of the home, offering a vibrant and peaceful setting for residents. With beautifully landscaped flowerbeds, tranquil patios, and sensory elements like wind chimes, the outdoor spaces provide a serene environment for activities such as gardening and relaxation. The gardens are also a hub for community events, including seasonal fairs, fundraisers, and outdoor games that bring people together.

The home offers personalised dementia care in a warm, welcoming environment, where residents enjoy privacy in single ensuite rooms and social opportunities in communal lounges and tea bars. Enrichment activities like music therapy, robotic pets, and a sensory garden enhance daily life, fostering joy and engagement.

Norwood provides a reassuringly familiar and homely setting where residents feel connected, comfortable, and cared for every day. Whether you’re searching for yourself or a loved one, for short stays or residential and dementia care, the team at Norwood are here to help.

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Care Provided by Norwood

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 46 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (44)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (44)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Norwood

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,140 – £1,291
    • Self-Funded Residential Dementia Care £1,440 – £1,864
  • (these prices are only a guideline, please contact Norwood to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Norwood Reviews (102)

Total of 102, showing 81-100
9.8

Norwood has a Review Score of 9.8 (9.831) out of 10, based on 21 reviews in the last 2 years. Over all time Norwood has 102 reviews.

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Review from Kevan W (Son of Resident) published on 11 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since joining Norward, dad no longer complains that he is no longer in fear of falling over and lying undiscovered. He is not happy at growing old but he is no longer completely miserable and fearful as he was. I would say that some of his confidence is returning.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you for your comments. I am glad to hear that your Dad’s confidence is returning and that he is no longer fearful about falling. I will ensure your feedback is shared with our team.


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Review from Ingrid W (Daughter-in-law of Resident) published on 10 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law is not a happy man, he has lost his wife, his home and his health. The staff at Norwood are doing their best to make him welcome and feel at home a difficult and not always rewarding process. I hope that one day he may be in a position to appreciate where he is and how hard people are
trying to help him.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you for taking the time to feedback your experiences of Norwood. Please be assured that the staff team at Norwood will do our very best to assist your Father-in-law to settle in his new home over the next few months. If we can do anything else to support you or your Father-in-law, please let us know.


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Review from Juliet F (Relative of Resident) published on 9 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Norwood is the best care home I have come across. The calm atmosphere and friendliness of staff is immediately apparent; it feels comfortable and well run and my relative has often told me how lucky she feels to be living there. Throughout the years staff have worked hard to help her to remain as independent
as possible, often going the extra mile by altering the way they do things to accommodate her. She and I, appreciate very much the kindness and care staff show, and their efforts to help residents maintain their dignity despite the often very undignified circumstances their frailties create. They do an excellent job of remaining focused on their residents needs despite the challenges presented when relatives/friends have differing opinions. This requires a huge amount of tact and diplomacy but Norwood staff seem very capable of managing this well - they take the time to listen, to explain, and to work with relatives/friends to help provide the best care possible.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you for taking the time to let us know your experience of Norwood. It means so much to us all to receive such wonderful comments and I will ensure that they are shared with the team.


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Review from Gazza (Son of Resident) published on 21 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the minute you enter the home, it actually feels like home; a lovely atmosphere with caring people on hand. Lovely rooms and some, fortunately, with amazing views. Mum is very happy there and would be far less happy living in some of the other homes that were reviewed before we chose Norwood.

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Review from Sunny (Daughter-in-law of Resident) published on 19 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is in safe, capable hands at Norwood so I never worry when I have to leave her. I know there will always be someone with a cheery smile or word for her or if she's feeling a bit down. Staff are always friendly and cheerful and always willing to go the extra mile to make visitors and
residents feel comfortable. Very happy with our choice!

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Review from Karen Y (Daughter of Resident) published on 11 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having my mum fall ill to dementia has been very hard on our family. Norwood staff have not only took in my mum and taken care of her every need with such dignity, love, care and support, but they have also been there to offer such comfort and support to my dad, who is finding all of this very hard.
Dad visits mum every day and I know he was difficult towards the staff in the beginning. They continued to work with my dad, until he got more comfortable with the situation of my mum's illness and being in a home. Mum seems very happy at the home and loves the staff who care for her. I live in the USA, and Norwood keep in good contact with me, letting me know how mum is doing. I could write much more.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you so much for taking the time to feedback your experiences of Norwood. I am so pleased to hear of the care that the team have shown towards both your Mum and Dad and especially pleased that your Mum has settled in well and that the staff have also supported Dad through what is a very difficult time. Thank you again. I will ensure that your comments are shared with our team.


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Review from Nicholas H (Son of Resident) published on 23 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The last thing my mother ever wanted to do was to leave the family home, where she had lived for 53 years and where my father had died 27 years ago. And as for living in a care home, that was unthinkable. We live 150 miles away in Suffolk so when she could no longer manage at home because of her dementia,
she came to live with us until a place became available at Norwood.


Moving in was traumatic for all of us but the staff managed it so well that her mantra soon became "If I have to be somewhere, this is the best place to be, the girls (carers) are all so lovely".
A year on she has made good friends, she is very relaxed and there is no longer any angst about going home. As a committed Christian her spiritual needs are very well catered for at this Methodist Home with twice weekly services.


Reply from Sarah Claybrough, Home Manager at Norwood

Thank you so much for taking the time to feedback your experience of Norwood. It is wonderful to hear how the staff assisted in supporting your Mother when she moved into Norwood and I am pleased to hear that she has settled well with her spiritual needs being well catered for. Thank you again. I will ensure that your comments are shared with our team.


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Review from Barbara H (Daughter-in-law of Resident) published on 3 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law has been a resident of your Ipswich Norwood care home, for 8 years. She has been a very independent woman, who was a teacher in Ipswich. She has said so many times to me how much she appreciates the care she has received at Norwoods. She has said over the past 8 years that she went
there to live. Norwood have respected and carried out her wishes, her menu choices and the fact that she has her meals in her rooms. She has been able to live an independent life surrounded with staff who care for her. This is very important. She will shortly be 105 years old. Her brain is fine, but she has failing eye sight and hearing. This makes days long.
She has some anxiety problems and staff, especially a member of staff have sat with her her room and made her feel secure.
Norwoods have always valued and respected her choices, she has always been treated with dignity.
Thank you Norwoods and staff for your work.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you for your review of Norwood which is very much appreciated. It is so encouraging to hear that the values we believe in and strive to achieve in day to day life at Norwood are reflected in your feedback. I will ensure that your comments are shared with our team.


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Review from Ian D (Son-in-law of Resident) published on 15 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In my experience my mother-in-law has been well treated and so thoroughly looked after, that we have no worries about her care. We trust the staff absolutely and all our questions are speedily answered. First class!!

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you for feeding back your experiences of Norwood. Your comments regarding our staff team are much appreciated and will be shared with them. Thank you again.


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Review from Tracy D (Daughter of Resident) published on 8 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Norwood for 2 years now and has always received excellent care from staff who routinely go over and above the 'call of duty'. She feels completely at home, safe and valued, which in turn gives us, her family, peace of mind. We really can't praise Norwood enough. the
standard of accommodation is very high, the food excellent, the activities very inclusive and access to staff extremely easy. Norwood ia a warm and caring place where everyone is made to feel welcome.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you for taking the time to feedback your experiences of Norwood. It is so pleasing to hear that you are happy with all aspects of our Home. I will ensure that your comments are shared with our team. Thank you again.


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Review from Dorothy B (Resident) assisted by family/friend published on 18 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Thorough and friendly review covering various issues from domestic arrangements to health issues, associated with ongoing arthritis.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you for taking the time to feedback your experiences of Norwood. Your feedback will be shared with our team.


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Review from Malcolm (Regular Volunteer) published on 22 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For many years I have visited the home to visit residents who were members of the church. I have come to know some staff very well and have found them caring and welcoming. I have assisted with the spiritual life of the home by conducting occasional services of worship, in addition I have assisted with
money-raising for the home and organisation.


I have found that residents have welcomed contact with "the outside world" and have appreciated interest shown in their families.
The emphasis is stressed that this is their "home", it is not an impersonal institution and respect is given to all involved, whether serving or being served.


Reply from Sarah Claybrough, Home Manager at Norwood

Thank you for taking the time to tell us about your experience of Norwood. It is great to hear that you find the staff caring and welcoming. The spiritual life of the home is very important to us and would to thank you for your assistance with this. Your comments will be shared with our team. Thank you.


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Review from Thelma C (Aunt of Resident) published on 17 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On entry to the home one experiences a warm welcome from the staff, residents are very satisfied and happy. Staff work hard to meet the various needs in management and care. On a daily basis, a variety of activities are offered by the facilitator but it is the residents choice as to what they do - or
not do.
Meals are variable, and look varied and nourishing.
Outings are organised in larger numbers for a day to a local facility by the sea, fish and chips are always popular. Small groups are taken to local theatre, and out for lunch, or a visit to the park, where there is a park-mobile. Visitors, friends and relatives are made welcome.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you for taking the time to feedback your experience of Norwood. I am so pleased to hear that you are pleased with so many aspects of our home. I will ensure that your comments are shared with our team.


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Review from Barbara B (Resident) assisted by family/friend published on 15 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I much rather be at home like most people would, however, I feel Norwood is the best option as I needed support and care. I feel well cared for at all times, I always feel safe and secure in my environment. All meals are lovely that are provided daily. I am a diabetic and I feel it's maintained very
well with regards to meals and fluids.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you for kind comments. I am glad to hear that Norwood is the best option for you taking in to account the support and care you need. I am so pleased to hear that you feel well cared for, safe and secure. I will ensure your feedback is shared with our team.


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Review from Jennifer P (Daughter of Resident) published on 4 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are always available. It is clear how much they care. Staff are excellent.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you for your feedback regarding the team at Norwood. I am so pleased to hear that you feel the staff are excellent and caring. I will ensure that your comments are shared with them.


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Review from Cathy H (Daughter of Resident) published on 15 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Norwood in October and we very soon realised what an amazing home Norwood is, from the management to the carers the level of care mum has received has been first class. Nothing is too much trouble. The rooms are comfortable and spotlessly clean, the food appetising and well presented and
the activities organised, interesting and stimulating. The staff are cheerful, caring and supportive have given mum her dignity and confidence back. A fantastic home which is happy and comfortable. We have our mum back to her old cheerful and happy self. Thank you.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you for your comments regarding the whole staff team here at Norwood. It is very much appreciated and I will ensure that this is shared with the team.


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Review from Jennifer N (Friend of Resident) published on 3 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited Norwood for several years and the residents always look happy and well looked after.

Reply from Sarah Claybrough, Home Manager at Norwood

Your comments regarding Norwood are much appreciated. I will ensure that these are shared with our team.


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Review from Ann C (Daughter of Resident) published on 17 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After two weeks residing, I am still trying to find out how the home runs. Staff are courteous but it would help if we could have a daily feedback from a staff member who had cared for my relative. They are good at organising medication and outside help such as district nurses. There do not seem to
be sufficient staff on at night to deal with restless residents. I understand there are only 3 night staff for 45 residents. My relative requires quite close monitoring. I wonder if so few staff falls below the statutory limit? Close monitoring of catheter, shaving, teeth cleaning could be improved, keeping an eye on the correct returned laundry is a daily sort out but with only a few men in the home it should not be such a problem.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you for taking the time to feedback your comments regarding Norwood. I am sorry to hear that you are not fully aware of how Norwood runs on a day to day basis. We always try to spend time with new residents and their relatives regarding day to day life at Norwood when they first move in to the home and will happily arrange to meet with you again so that you have a further opportunity to ask any questions you may have. I review staffing levels frequently and I am pleased to confirm that the number of staff on duty means that all residents needs can be fully met. Thank you for identifying the areas which you feel require improvement and, again, I would be happy to meet with you so that we can discuss in person how we can address the concerns that you have.


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Review from Jenny W (Daughter of Resident) published on 17 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel the carers at Norwood "Go that extra mile" with the residents. My father (and all the residents) always look clean and happy. My father has been at Norwood a short time but from what I have seen the care has been exceptional.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you for your comments regarding Norwood and the care that your father receives. It is good to hear that he is happy and that you have found the care to have been exceptional. I will ensure that your feedback is passed to the team.


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Review from Robert G (Son of Resident) published on 14 September 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Norwood for over seven years, throughout which he has continually said how fortunate he is to live at the home. His needs have increased as time as passed, with a failing memory leading to extra work for staff as they check on him (24 hours a day) to ensure that his
desire to be as independent as possible, trying to walk with his frame when he can no longer really stand unaided, has not led to a fall. They answer his call bell with friendliness, always addressing him by name and carefully provide the extra bathroom assistance he requires.


All the staff continue to look after my father with unfailing patience, kindness and courtesy, even when his deafness can make dialogue very difficult. He is well fed and that is so important, since my father has always enjoyed his meals. The twice weekly religious services held in the lounge mean a lot to my father, as does conversation with the home's chaplain. Living 125 miles away, I have been so grateful for the close care and attention which my father receives. His medicines are scrupulously managed and his care plan is regularly reviewed. I am immediately informed of any accident, however minor and records of these are available for tracking of overall health.


I recommend the home unreservedly, in common with relatives of other residents who, when I am visiting, so frequently make unsolicited comments of praise for the management and staff of the home.


Reply from Sarah Claybrough, Home Manager at Norwood

Thank you for taking the time to give your feedback. I am so pleased to receive such wonderful comments. Thank you. I will ensure that your comments are shared with our team here at Norwood.


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Current Review Score: 9.8 (9.831)

Overview of Review Score

The Review Score of 9.8 (9.831) out of 10 for Norwood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.831 for Norwood is calculated as follows: ( (206 Excellents x 5) + (42 Goods x 4) ) ÷ 248 Ratings = 4.831

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Norwood is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Nov 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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