Oaklands House

Lowestoft Road, Reydon, Southwold IP18 6RY
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9.8 54 Reviews
  • Oaklands House, Southwold
Enjoy high-end living at Oaklands House, a hotel-style residential care home nestled in five acres of mature woodland on the Suffolk Heritage Coast.

The committed, compassionate and caring team at the home are well-renowned for the exceptional care they deliver to help every resident enjoy later life to its fullest potential.

Oaklands House boasts exquisitely furnished and decorated bedrooms, including a range of large apartment-style bedrooms with sleeping, living and kitchenette areas, all accessed from a stately entrance hall.

Silver service-style dining provides a truly high-end mealtime experience with delicious and nourishing food prepared by expert chefs using fresh, local ingredients.

The home’s stunning, south-facing conservatory is ideal for peace and quiet but is also a popular meeting place for residents and guests. An in-house hairdressing salon provides a little sanctuary to keep residents feeling their best, while a cosy library and diverse range of weekly activities are a constant source of entertainment and stimulation.

Book a visit to see for yourself why residents and their families hold Oaklands House in such high regard.

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Care Provided by Oaklands House

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 29 Service Users
  • Privately Owned
  • Care Offered
  • Bariatric Care/Obesity
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Ian Gooch (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (29)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Oaklands House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,450
  • (these prices are only a guideline, please contact Oaklands House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking is at a premium, please do not block entrance to Home


Oaklands House Reviews (54)

Total of 54, showing 1-20
9.8

Oaklands House has a Review Score of 9.8 (9.812) out of 10, based on 17 reviews in the last 2 years. Over all time Oaklands House has 54 reviews.

Overall Experience

  • 46
  • 7
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Date Published

54
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Review from Guy P (Son of Resident) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Oaklands House is a lovely care home. With 29 residents it is large enough to offer the highest levels of safety and care, yet small and intimate enough to feel like a home away from home.
All the staff and the carers are amazing, and my mum constantly praises them when I visit. On weekday mornings
and afternoons, there are activities such as seated exercise, crafts, quizzes, entertainment and cooking. She joins in with most of these sessions and has adjusted to life at Oaklands extremely well.

Reply from Ian Gooch, Home Manager at Oaklands House

Thank you for such a wonderful review. It's so great to hear the experiences of our residents and relatives reflect the hard work and dedication of the team at the home. The transition into a care home is often difficult but I am glad that it has been positive for Mum.


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Review from Becky R (Daughter-in-law of Resident) published on 20 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Oaklands has always treated Mum as part of a big family. I never worry about her care. They are amazing and constantly keep me informed of any problems. I visit regularly and I'm made to feel very welcome and part of the family at Oaklands. If you are looking for a residential home for a loved one you
can't go wrong. There has been a lot of work done recently to make the garden accessible and enjoyable for all. Including vegetable patches that the residents get involved in. There are activities every day for them to also enjoy. The meals are served with choices for all residents and are delivered by silver service. There are opportunities for family to have a meal with their loved ones. The chefs are great cooks. Well worth a visit.

Reply from Ian Gooch, Home Manager at Oaklands House

Thank you for such a wonderful review and recommendation, I am very humbled to know the efforts of all staff are visible and well received. Its a joy myself to be part of the Oaklands family and know people feel the same.


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Review from S S (Son of Resident) published on 14 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father is very happy with the level of care he is receiving.
The team of workers are all very friendly and keen to assist when needed.
His day is filled with family visits and a team of caring nurses for his leg dressings. The carers are popping in to check on him 24/7.

Reply from Ian Gooch, Home Manager at Oaklands House

Thank you for the review, I'm very pleased to hear that your father is happy here at Oaklands. I know the team work hard to meet the needs of all who we care for.


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Review from David C (Son of Resident) published on 14 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Oaklands House for 1 year now. She feels safe and well looked after and has a good relationship with the other residents and the staff. Oaklands is run effectively under the manager's leadership and there is a happy and welcoming atmosphere with a good range of activities and initiatives.
The staff are kind, caring and proactive. In October the residents, having made biscuits and decorations, enjoyed a Halloween party with all the staff dressed up in full costume. The recently constructed scenic viewpoint group has just been opened by the Mayor with residents enjoying tea and cake in the garden which they shared with friends and relatives. We are very pleased to have chosen Oaklands for Mum, she is very content and comfortable there.

Reply from Ian Gooch, Home Manager at Oaklands House

Thank you for such a glowing review, I'm glad mum is enjoying the provided activities, she has become an integral part of the home and is well loved by residents and staff.


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Review from David C (Son of Resident) published on 21 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and I were so grateful that Oaklands House were able to take our father into respite care with no notice being given after the ambulance service attended him at his house after a fall. His being offered a room after respite as a resident by the manager and his team, ensured that his rapid
decline in mobility and health was made as painless and comfortable as it could be. It was his wish to remain in his house for as long as possible, so sadly by the time of his admission, his mobility was so impaired that although the nursing staff offered to take him downstairs in the lift, he was happy to remain in his room. Had he been admitted earlier he could have taken advantage of the many communal facilities on offer and made friends with other residents, many of whom he knew. His every need was catered for, and he appreciated the lovely food that was on offer freshly prepared and cooked on site, and loved the attention of the staff who were so caring and friendly.

Reply from Ian Gooch, Home Manager at Oaklands House

Thank you for such a caring review reflecting on dad's stay here with us. Admissions of this type seem to have an even deeper impact knowing it was such a high need for a fast admission. It was an absolute pleasure for all staff to get to know Dad over his time with us.


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Review from Peter T (Respite Resident) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Oaklands House for two weeks of respite care following a serious RTA and a period in hospital. It was the best thing that could have happened to aid my recovery from the accident. I received excellent care in Oaklands from all the staff who were extremely sympathetic to my situation. Nothing
was too much trouble and the food was excellent. No wonder the fulltime, long-term residents were so content. Recommended without reservation.

Reply from Ian Gooch, Home Manager at Oaklands House

Thank you for such a wonderful review, I'm very proud that your stay with us was such a benefit to your speedy recovery.


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Review from Kate S (Wife of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has been in Oaklands for nearly a year now. We are both happy with the care he receives. The staff are very committed to offering a good, friendly and kind service to its users. They are also very kind to me too.
The atmosphere is one of a family setting, relaxed and comfortable.
The food
is excellent and quite adventurous.
Fresh, well-cooked, healthy food.
The rooms are spacious and homely and you can take in your own things.
They have a specialist activity person; different things each day. Also outings to local attractions.
There are visits from singers, entertainers and even animals. Alpacas visited recently.
Most importantly, the staff and management are really good, approachable, helpful and good carers for everyone.

Reply from Ian Gooch, Home Manager at Oaklands House

Thank you for taking the time to write such a lovely review of the home, I'm very proud of all that the staff achieve and the homely/family atmosphere that we work so hard to create for all our residents.


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Review from Andrew P (Friend of Resident) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff encountered have been extremely pleasant and helpful. The change in my friend since coming to Oaklands is remarkable.
I have every confidence his future care will be excellent, and he will continue to thrive.

Reply from Ian Gooch, Home Manager at Oaklands House

What wonderful comments to read; thank you. It has been an absolute pleasure for us all to witness the positive change and welcome him to the Oaklands family.


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Review from Clive W (Son of Resident) published on 22 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff to be very caring and patient.
The food is excellent and the chefs always accommodate a difficult eater.
My mother is always dressed and clean.
We always receive a warm welcome when we visit.

Reply from Ian Gooch, Home Manager at Oaklands House

Dignity and nutrition are such an important aspect of life, it's our pleasure to do all we can to encourage a varied diet and have a positive impact on a healthy well balanced lifestyle.


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Review from S G (Niece of Resident) published on 22 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident of Oaklands House for the past four years and is very happy there. Now she's reached her mid-90s she often prefers to watch TV in her room. The staff are all wonderful and nothing is too much trouble. They're more than happy to attend to her needs, even if it means several
trips up a staircase to attend her. There's always something for my aunt to look forward to, be it a trip to the theatre or a local coffee morning. Oaklands House is definitely a home from home and our family cannot praise their staff enough.

Reply from Ian Gooch, Home Manager at Oaklands House

Getting up those stairs is a breeze with such lovely residents to see at the top. I'm glad aunt is happy and the efforts of the staff are recognised by not only the ones we care for but also those who our residents hold dearest.


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Review from Ann K (Daughter of Resident) published on 21 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy here, staff are wonderful. A very happy care home, very well managed. Would certainly recommend it, is very friendly and feels like a 5-star hotel, not a care home, with all the help you need.

Reply from Ian Gooch, Home Manager at Oaklands House

Thank you for the great review. It's a pleasure having our residents with us and knowing they share the enjoyment of the staff who are caring for them.


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Review from Stephen L (Son of Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's short-term stay at Oaklands House Care Home was a great success. She was very happy in her room and with the attentive staff. She enjoyed the relaxed atmosphere that the manager and staff create. She never had any complaints and the food was a highlight.

Reply from Ian Gooch, Home Manager at Oaklands House

Thank you for the great review. As ever, the staff do everything they can for the residents, no matter what stage of life they are at. It's always humbling knowing these efforts are recognised, especially to those we care for.


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Review from Laura M (Daughter of Resident) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a wonderful experience at Oaklands House, the manager and his team showed care and compassion for our mother. My mum thoroughly enjoyed the activities and especially the meals. The activity director does an amazing job and is very kind. staff find out what the residents enjoy and will try to
fulfil their needs.
We chose Oaklands because we wanted our mum to have a personal homelike experience. All of my mum's care needs were met and we felt that she received genuine love and support that she needed.
The manager was an angel to my mum and extremely understanding and kind to us. If we had to do this again I would not hesitate to choose Oaklands.

Reply from Ian Gooch, Home Manager at Oaklands House

Thank you for this wonderful review of the home.
I know staff do their very best for our Oaklands family and it's nice to see this is felt by those we care for and their families.
It was a genuine pleasure having Mum with us at Oaklands and I know many of the staff and residents miss her dearly.


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Review from C S (Daughter of Resident) published on 20 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father stayed for week to give us some respite care. He felt safe and well looked after. He said the food was good, the staff were friendly and kind and the room was clean with a comfortable bed. He felt confident with the way they handled his medicine.
We were happy to see dad looking relaxed
and well. The staff were approachable and kind.

Reply from Ian Gooch, Home Manager at Oaklands House

Thank you for such an in depth review covering many aspects of the home. It was an absolute pleasure having dad with us and hope to see him again if the need arises.


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Review from Jean R (Resident) published on 16 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I found everybody helpful, the staff were very kind, the food was very good. I had a very pleasant room and I felt very comfortable and safe. I made a friend of another female resident who became my companion.

Reply from Ian Gooch, Home Manager at Oaklands House

Thank you Jean for such a lovely review, I am so very glad you enjoyed your stay here at Oaklands. We look forward to next seeing you and wish you the best of health until then.


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Review from R W (Resident) published on 18 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the last 30 years, my wife and I have visited Oaklands on many occasions to visit friend who have received care with dignity and compassion. Due to out physical disabilities, we are now residents, and the same principles of care still apply.

Reply from Ian Gooch, Home Manager at Oaklands House

It has been a pleasure getting to know you over the years, and to be able to welcome you further into the Oaklands family and provide the support you have given to so many of our other residents is an honour we all hold.


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Review from M S (Resident) published on 6 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Good care and very nice people who want to try and help as much as they can.
Good food and some amusing residents.
A very good and creative activities lady who gives some very good presentations; I especially liked the one, in particular.

Reply from Ian Gooch, Home Manager at Oaklands House

Thank you for the review; it's so nice to hear the views of the residents and that the efforts of all the staff are felt by those that we care for.


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Review from Sue B (Niece of Resident) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt recently moved into Okalands and has settled in well. She is happy and well looked after. Her main worry was whether she would get frequent showers - being doubly incontinent with ulcerative colitis, and her personal hygiene is very important. Staff in the home have recognised the importance
of this and worked hard to find a system of showers every other day that is feasible and suits her needs. This is excellent, and my aunt is very pleased.

Reply from Ian Gooch, Home Manager at Oaklands House

Thank you for the review; it has been our pleasure to work closely with your aunt to facilitate her needs and ensure her personal choices are met.


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Review from Mary-Ann P (Daughter of Resident) published on 19 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Impressed with the warm reception given by the staff and their commitment into making Mum's care so kind and friendly.
Mum's room was warm and comfortable. The staff helpfully brought in an extra chair for us to sit alongside Mum

Reply from Ian Gooch, Home Manager at Oaklands House

Thank you for your kind words, knowing that the residents and their families were happy with the provided support and care is the biggest thanks we can receive.


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Review from S B (Daughter of Resident) published on 19 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident for the last ten days of her life, and the care given to her was kind, compassionate and respectful. I was always welcomed in as a visitor and treated with consideration.
Thank you.

Reply from Ian Gooch, Home Manager at Oaklands House

Thank you for your kinds words, we don't just care about our residents but their families to, I am glad to know that this was felt by you also.


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Current Review Score: 9.8 (9.812)

Overview of Review Score

The Review Score of 9.8 (9.812) out of 10 for Oaklands House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.812 for Oaklands House is calculated as follows: ( (161 Excellents x 5) + (35 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 197 Ratings = 4.812

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oaklands House is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (5)

Ian

Ian Gooch

Job Title: Home Manager

Joined: 2017

Ian Gooch is the Home Manager at Oaklands House Residential Home.


Relevant education/training: Level 3 Diploma in Health and Social Care. Working toward level 5 in leadership and management.


The year started working at Healthcare Homes: 2017
What role did you carry out before you came to Healthcare Homes? Care Assistant in a 60-bed Nursing Home.


What’s your favourite part of your working day? Participating in the lunch service, this is such an integral part of the resident's day. To be part of this experience fills me with joy every day.


What’s been your biggest professional challenge in your current role, or in your career? Proving to myself and the company that I am capable of fulfilling my role as manager.


What has been your biggest career highlight? Being able to lead the team here at Oaklands, a team that puts their all into every day ensuring the very best for all of our residents.


Shane

Shane Sillett

Job Title: Head Of Care

Joined: 2019

What role did you carry out before you came to Healthcare Homes?
Senior Support Worker / On-call Firefighter.
What do you think a person needs to do to be good in your role?
Have a caring attitude.
What's your favourite part of your working day and why?
Favourite part would be medication and care planning because I can put the knowledge I have gained into practice.
What has been your biggest career highlight to date?
Setting up an electronic medication system.
What are your interests outside of work?
Gardening and Marine Fishkeeping.
What do you enjoy most about working at this home?
Seeing the residents enjoying their day and how happy they are living here.


Sarah

Sarah Wilshaw

Job Title: Senior Carer

Joined: 2019

What role did you carry out before you came to Healthcare Homes?
Co-Ordinator for care home company.
What do you think a person needs to do to be good in your role?
Responsible, reliable and patient.
What's your favourite part of your working day and why?
Being around the residents.
What has been you biggest career highlight to date?
The people and residents I work with.
What's been your biggest challenge in your career to date?
Dealing with the pandemic, whilst working within the care setting.
What are your interests outside of work?
T.V, reading, socialising.
What do you enjoy most about working at this home?
Good Team and great characters.


Adam

Adam Wright

Job Title: Head Chef

Joined: 1991

What role did you carry out before you came to Healthcare Homes?
Sous chef
What’s your favourite part of your working day and why?
Serving a wholesome and nutritional meal knowing our residents are satisfied and have enjoyed their meal
What’s been your biggest professional challenge in your current role, or in your career to date?
Finding quality staff to keep up with our home’s high standards and good reputation
What has been your biggest career highlight to date?
Having a good start in the catering industry by working in one of our local high-class restaurants which gave a great head start into the catering sector


Leanne

Leanne Carrington-Payne

Job Title: Activities Co-Ordinator

Joined: 2017

Why did you decide to work at Healthcare Homes?
I wanted to do something that made a difference
What role did you carry out before you came to Healthcare Homes?
Activity Co-ordinator
What’s your favourite part of your working day and why?
All of it, every aspect has and brings something different to the day
What has been your biggest career highlight to date?
Every day I make someone smile or I hear ‘I enjoyed that’
What qualities do you think make you stand out?
Understanding the role, being a people person, leading by example and someone you can respect


Frequently Asked Questions about Oaklands House

What types of Care is Oaklands House registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Oaklands House provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Oaklands House have?

There are 29 Single Rooms.

What are the Facilities & Services at Oaklands House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Oaklands House to the centre of Southwold?

0.8 mile(s) as the crow flies, distance by road may be significantly further.