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Oaklands House has a Review Score of 9.8 (9.812) out of 10, based on 17 reviews in the last 2 years. Over all time Oaklands House has 54 reviews.
Review from P S (Respite Resident) published on 17 May 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Hanro Steytler, Manager at Oaklands House
Thank you so much for your lovely review of our home.
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Review from Richard H-B (Son of Resident) published on 25 February 2019
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Hanro Steytler, Manager at Oaklands House
Thank you so much for your lovely review.
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Review from Audrey H (Resident) assisted by family/friend published on 20 February 2019
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Hanro Steytler, Manager at Oaklands House
Thank you so much for your review and we are so happy you are content at Oaklands House. I understand our chef has already had a discussion with you and I would love the opportunity to discuss your review with you as well. Again many thanks for the opportunity to continuously improve on the service we provide.
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Review from Jill L (Daughter of Resident) published on 28 September 2018
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Overall Experience
5.0 out of 5
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Review from Lorna W (Resident) published on 3 September 2018
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Overall Experience
4.0 out of 5
Reply from Hanro Steytler, Manager at Oaklands House
Thank you for your review. It gives us the opportunity to improve the service that we provide to you. I look forward to meeting with you personally so we can discuss your comments. I am so proud of the service the team provides and I am so happy to hear that you feel well taken care of and that you see staff as your friends.
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Review from Viv C (Friend of Resident) published on 30 August 2018
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Overall Experience
5.0 out of 5
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Review from Nicky C (Friend of Resident) published on 30 August 2018
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Overall Experience
5.0 out of 5
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Review from Stanley M (Resident) published on 15 May 2018
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Overall Experience
3.0 out of 5
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Review from Kate (Wife of Resident) published on 22 March 2017
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Overall Experience
5.0 out of 5
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Review from Derek S (Friend of Resident) published on 28 September 2016
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Overall Experience
5.0 out of 5
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Review from Tony (Resident) published on 9 September 2016
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Overall Experience
4.0 out of 5
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Review from P S (Daughter of Resident) published on 14 April 2016
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5.0 out of 5
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Review from Faith H (Daughter-in-law of Resident) published on 7 March 2016
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Overall Experience
5.0 out of 5
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Review from Phyllis B (Resident) published on 7 March 2016
Submitted via Postal Card •
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5.0 out of 5
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The Review Score of 9.8 (9.812) out of 10 for Oaklands House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.812 for Oaklands House is calculated as follows: ( (161 Excellents x 5) + (35 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 197 Ratings = 4.812
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Oaklands House is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 17 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 5 Jun 2019
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Job Title: Home Manager
Joined: 2017
Ian Gooch is the Home Manager at Oaklands House Residential Home.
Relevant education/training: Level 3 Diploma in Health and Social Care. Working toward level 5 in leadership and management.
The year started working at Healthcare Homes: 2017
What role did you carry out before you came to Healthcare Homes? Care Assistant in a 60-bed Nursing Home.
What’s your favourite part of your working day? Participating in the lunch service, this is such an integral part of the resident's day. To be part of this experience fills me with joy every day.
What’s been your biggest professional challenge in your current role, or in your career? Proving to myself and the company that I am capable of fulfilling my role as manager.
What has been your biggest career highlight? Being able to lead the team here at Oaklands, a team that puts their all into every day ensuring the very best for all of our residents.
Job Title: Head Of Care
Joined: 2019
What role did you carry out before you came to Healthcare Homes?
Senior Support Worker / On-call Firefighter.
What do you think a person needs to do to be good in your role?
Have a caring attitude.
What's your favourite part of your working day and why?
Favourite part would be medication and care planning because I can put the knowledge I have gained into practice.
What has been your biggest career highlight to date?
Setting up an electronic medication system.
What are your interests outside of work?
Gardening and Marine Fishkeeping.
What do you enjoy most about working at this home?
Seeing the residents enjoying their day and how happy they are living here.
Job Title: Senior Carer
Joined: 2019
What role did you carry out before you came to Healthcare Homes?
Co-Ordinator for care home company.
What do you think a person needs to do to be good in your role?
Responsible, reliable and patient.
What's your favourite part of your working day and why?
Being around the residents.
What has been you biggest career highlight to date?
The people and residents I work with.
What's been your biggest challenge in your career to date?
Dealing with the pandemic, whilst working within the care setting.
What are your interests outside of work?
T.V, reading, socialising.
What do you enjoy most about working at this home?
Good Team and great characters.
Job Title: Head Chef
Joined: 1991
What role did you carry out before you came to Healthcare Homes?
Sous chef
What’s your favourite part of your working day and why?
Serving a wholesome and nutritional meal knowing our residents are satisfied and have enjoyed their meal
What’s been your biggest professional challenge in your current role, or in your career to date?
Finding quality staff to keep up with our home’s high standards and good reputation
What has been your biggest career highlight to date?
Having a good start in the catering industry by working in one of our local high-class restaurants which gave a great head start into the catering sector
Job Title: Activities Co-Ordinator
Joined: 2017
Why did you decide to work at Healthcare Homes?
I wanted to do something that made a difference
What role did you carry out before you came to Healthcare Homes?
Activity Co-ordinator
What’s your favourite part of your working day and why?
All of it, every aspect has and brings something different to the day
What has been your biggest career highlight to date?
Every day I make someone smile or I hear ‘I enjoyed that’
What qualities do you think make you stand out?
Understanding the role, being a people person, leading by example and someone you can respect
