St Marys

Woodlands Road, Holbrook, Ipswich IP9 2PS
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9.7 143 Reviews
  • St Marys, Ipswich
St Marys, in Ipswich, is a purpose-built facility supporting up to 60 older people to live a comfortable lifestyle, as well as offering dementia care. It is located in an idyllic peninsula setting in the village of Holbrook.

The home continues to welcome new residents for a range of residential care services, including convalescence care, respite care, trial stays, and long term care for those who can no longer look after themselves.

The St Marys care team gets to know their customers and works with them to organise wellness activities which match individual and group interests, both in the care home and the local community. Each customer’s individual needs are regularly assessed to ensure their care plans meet their lifestyle requirements. Meals are cooked fresh and from locally-sourced and seasonal ingredients where possible by a highly trained catering team.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has 60 years of experience as a not-for-profit provider of services to older people.

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Care Provided by St Marys

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Anna Dabrowska (Manager)
  • Admission Criteria
    • Please contact St Marys directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (59)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for St Marys

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,255
    • Self-Funded Residential Dementia Care from £1,255
    • RESPITE Self-Funded Residential Care from £1,255
    • RESPITE Self-Funded Residential Dementia Care from £1,255

  • Our colleagues at St Marys will be happy to answer any questions you have regarding our fees and what is included in our fees.
  • (these prices are only a guideline, please contact St Marys to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at St Marys.


  • Parking

  • Onsite parking is available, including disabled spaces.


St Marys Reviews (143)

Total of 143, showing 41-60
9.7

St Marys has a Review Score of 9.7 (9.733) out of 10, based on 35 reviews in the last 2 years. Over all time St Marys has 143 reviews.

Overall Experience

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  • 36
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Date Published

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Review from Coralie L (Niece of Resident) published on 6 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the first care home I've walked into which smells fresh with the smell of polish lingering, people hoovering, and residents' doors open wide so that residents can see and hear the world still going on. Beautiful view of green fields from my uncle's chair when he sits in his room. Friendly and
helpful staff and all decorated up for Christmas. What a lovely place to end your days in. This is what all care homes should be like.

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Review from Jane C (Cousin of Resident) published on 6 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose St Marys for my cousin just by reviews from other people - we were not disappointed. Sadly she was only there for three weeks before she passed away, but in that time, she was looked after in the best possible way. The staff were always helpful, kind and attentive, and nothing was too much
trouble. It reassured us to know that she was so well cared for in her final days. From our short experience, this is a first-class care home.

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Review from M S (Resident) assisted by family/friend published on 22 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service is so reassuring and caring.
Keep up the good work!

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Review from Amelie K (Resident) published on 18 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Remarkable is the warm, friendly and cheerful atmosphere. The diverse staff relate easily to each of them and with no sense of "thanks" with differing wishes and/or treatment. Very swift response to requests - there is no feeling that you are being a nuisance or asking too much. Every effort is made
to organise activities that draw residents together. Along with this, the home is clean and warm, the food is good, and the physical needs are well cared for.

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Review from P G (Relative of Resident) published on 2 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Helpful and friendly staff, welcoming and supportive.
The home is always bright, clean and spotless.
All residents are well cared for.

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Review from Jean M (Resident) assisted by family/friend published on 2 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Am very comfortable living here.
I enjoy the food.
Staff are very friendly and kind.
They made a lovely cake and provided tea and coffee for all of my family in a separate area free of charge.
Unfortunately, there is an outbreak of Covid, which has prevented me from mixing at the moment.

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Review from Kay W (Daughter of Resident) published on 2 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the care for my mother. She only came here at the end of September, and already, she is very settled. Staff are very friendly and helpful.
If I have any questions or queries, they attend to them immediately. Also, she has had an overview of her medication from the local doctors, which
I am pleased about.

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Review from G F (Daughter of Resident) published on 13 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So lovely now most of the Covid restrictions have been lifted to see external entertainment in the home. The summer BBQ was a lovely event. I was so touched to see how many of the staff that were not scheduled to work that day came in. A true reflection that this is a living, caring home, not a business.

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Review from Trish H (Daughter of Resident) published on 5 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came into St Marys on 19/08/22. She has settled so well, and the staff have been amazing with her and already got to know her. We have been made so welcome at the BBQ today, and it's reassured us so much to see Mum settled and very happy. Thank you to you all.

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Review from Judith R (Daughter of Resident) published on 30 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's experience is excellent in every aspect.

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Review from Lucinda S (Daughter of Resident) published on 30 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St Marys has looked after my mum very well. She feels say and well cared for. As she says, "it will never be home, but it's the next best thing", and I think that's as good as we could have hoped for. I would recommend St Marys to anyone who wants their loved one looked after.

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Review from Ann D (Resident) published on 11 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Congratulations to all staff. First visit to St Marys. So delighted to see such a lovely place. Everything is spotless, facilities excellent. Staff are so friendly and caring towards residents. Tea, cake and chocolate are offered straight away. Well done.

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Review from L L (Daughter of Resident) published on 10 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has lived in the dementia unit at St Mary’s for nearly nine years. I have nothing but admiration and praise for everyone that works here, from the managers, carers, admin, chefs and cleaning staff; they are all part of my mum's family now.
The home itself is comfortable, homely and has a friendly
atmosphere throughout.
Myself and my family cannot thank them enough for the care provided for Mum and the peace of mind for us over the past nine years.

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Review from F T (Daughter-in-law of Resident) published on 20 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are totally indebted to the manager, team leaders and everyone working at St Marys. The care they give to their residents and my mother-in-law, in particular, has been exemplary. Throughout the difficulties of dealing with Covid, the staff have outwardly appeared really positive, and they have continued
to care for and entertain the residents with wonderful activities. I have no hesitation in recommending this home. My mother-in-law receives the most amazing level of care, and we truly feel that St Marys 'has her corner'! Thank you all!

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Review from David B (Husband of Resident) published on 7 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although short-staffed, all the carers and management did their best to make it a happy and caring place to be.

Reply from Kristy Smith, Manager at St Marys

Thank you for taking the time to review St Mary’s, and we are pleased that you rate our care and support as very good. Our team are dedicated to giving each of our residents the best care and support that we can. We use a dependency tool to calculate our staffing levels to ensure that we can provide high-quality care for all our residents.


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Review from U J (Daughter-in-law of Resident) published on 18 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was surprised how quickly my mother-in-law felt comfortable in her new home and how happy she was with the carers.

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Review from Jackie C (Power of Attorney of Resident) published on 2 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited a resident over about 4-years, I have always found the staff helpful, friendly and caring.
Most importantly, my loved one is happy and content.
During the pandemic when the pressure of extra work must have been difficult, they never appeared hurried or hassled, which sometimes must
have been difficult.
I have always been impressed with the love that is eminent throughout the whole home.

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Review from Siobhan G (Daughter of Resident) published on 25 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So happy with the communication between Mum’s carers and family members regarding Mum’s condition. Knowing that she is in a secure and safe place is very reassuring. Not easy being overseas and not being able to visit with her. Kudos to everyone at St Marys, and a big thank you!

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Review from B C (Son of Resident) published on 25 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a newcomer to care homes and can only say that the atmosphere in the home is one of loving care. Well staffed by very friendly people, clearly happy, and this gives me and my siblings immense comfort. Mum seems content and cheerful, and that is all we ask for. Lunch on Sunday looked so delicious;
I almost stayed myself.

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Review from Jill M (Daughter of Resident) published on 25 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On entering the home, you are always warmly welcomed by all the staff.
My mum is receiving personalized, individualized care based on her needs and wishes. The staff know how my mum likes to spend her day. They all, including the domestic and catering staff, go above and beyond in their care. My mum
often tells us she cannot ask for more at the home, and the carers are lovely. She has dementia and had to be moved from another care home, and I have no regrets about choosing this remarkable home.
When my mum has been unwell, they not only care for her but the family too.
Any concerns the staff have, I will be contacted to discuss.
I leave the home knowing my mum is loved and cared for.
Thank you to everyone at St Marys. Well done to the manager for having a fantastic team.

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Current Review Score: 9.7 (9.733)

Overview of Review Score

The Review Score of 9.7 (9.733) out of 10 for St Marys is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.733 for St Marys is calculated as follows: ( (305 Excellents x 5) + (99 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 409 Ratings = 4.733

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Marys is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 03 Mar 2025

We currently have three vacancies for care. Please contact St Marys for further details.


Awards / Recognitions (2)

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