Shaftesbury House Residential Care Home

5 Cowper Street, Ipswich IP4 5JD
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9.7 37 Reviews
  • Shaftesbury House Residential Care Home, Ipswich
Shortlisted as a finalist for the Caring UK Awards 2023, in the South Care Home of the Year category, Shaftesbury House is a very special home.

Many of the team are long serving, the home manager has been with Shaftesbury House for over 20 years, and the deputy manager over 15 years. And with just 27 residents, it has a very warm, family feel. And of course, family and friends are welcome at any time.

The team are passionate about enriching the lives of their residents, supporting them to do things which bring them joy. This summer they organised a wonderful trip to Felixstowe Beach (August 2023), with many staff volunteering to support the trip on their day off. They hired a rickshaw so the residents could ride along the promenade, followed by fish and chips by the sea.

The way relatives are embraced into life in the home is very important. There are regular relatives’ meetings where they share ideas. At a recent meeting relatives felt a giant pergola would enhance the garden. Devoted to giving their residents the best, the team threw themselves into action, raising over £1,000 with sponsored events!

The staff organise so many fabulous events for the residents and their families, each accompanied by a themed menu, from summer barbecues to a Country and Western celebration.

And the team’s own families are also part of life in the home, with staff members’ loved ones doing everything from singing and dancing at events, and even bringing in their pet tortoises for the residents to pet!

Mealtimes are a real highlight of the day. The chefs create delicious, seasonal meals, with home-baking for afternoon tea. The assistant chef is an exceptionally talented baker and creates special treats for birthdays and celebrations. And of course, for any celebration there’s a special menu, like cream teas for mothering Sunday or a barbecue and themed cakes for the coronation!

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Care Provided by Shaftesbury House Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 27 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Michelle Booth (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (27)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2010

Funding & Fees Guide for Shaftesbury House Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,179
    • RESPITE Self-Funded Residential Care from £1,179

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1179 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Shaftesbury House Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Shaftesbury House Residential Care Home Reviews (37)

Total of 37, showing 1-20
9.7

Shaftesbury House Residential Care Home has a Review Score of 9.7 (9.683) out of 10, based on 9 reviews in the last 2 years. Over all time Shaftesbury House Residential Care Home has 37 reviews.

Overall Experience

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Review from J D (Daughter of Resident) published on 27 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very helpful, all the staff are friendly. Mum seems happy to be in the home and enjoys the company.

Reply from Kate Yates, Communications and Content Specialist at Shaftesbury House Residential Care Home

Thank you for your kind words for our team at Shaftesbury House. We're so pleased to hear that your mum is so happy and enjoying the company. Our team takes great pride in creating a warm and friendly environment for all our residents so will truly appreciate your feedback, thank you.


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Review from E B (Daughter of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a lovely home. My dad moved into Shaftesbury House Residential Care Home
over 18 months ago. In the last year his health and well being has improved, he is very happy. Every member of staff go above and beyond to make sure all the residents are happy and well cared for. The home is always very
clean and the food is excellent and always a choice is available. The staff know my dad well and know how to make him feel better on his bad days. We couldn't wish for a better home and can't thank them enough for their care and support.

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Review from J H (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Upon arrival used buzzer member of staff let me in. Residence was warm tidy, no obstacles blocking walkways/doors. Residents that wanted to be were in the lounge/dining area. It was quiet until music was put on then some resident's joined in singing. The general atmosphere was congenial, all the time
I was visiting the staff were friendly and approachable. Genuine concern was shown to one resident regarding a health problem which was dealt with promptly. This was one of many visits l have had to Shaftesbury House. Never have l had cause to complain, my dad is looked after, cared for and fed well. Medical issues are dealt with quickly whether it be in house or via local GP.

Reply from Kate Yates, Communications and Content Specialist at Shaftesbury House Residential Care Home

Thank you so much for your kind words and detailed feedback about Shaftesbury House. We're delighted to hear that you found the atmosphere welcoming and attentive. It's wonderful to know that our team's dedication to creating a safe, warm, and caring environment is appreciated, thank you for your review.


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Review from Maureen J (Sister of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister moved into Shaftesbury House early part of the year, and her care had been amazing. The staff are all very friendly and caring, the food is always lovely, so my sister says, lol, and the main thing is she is very happy there. They are always doing different things everyday, it's great to see
her so settled.

Reply from Kate Yates, Communications and Content Specialist at Shaftesbury House Residential Care Home

Thank you for your wonderful review. We're so pleased to hear that your sister is happy and settled at Shaftesbury House. It's great to know she enjoys the food and the variety of activities we offer. Our team is dedicated to providing friendly, caring service, and we're thrilled that it's making a positive difference for your sister. We truly appreciate your kind words.


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Review from Christine L (Daughter of Resident) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Each time I visit my mum, she now has a sunny smile on her face. She smells as fresh as a daisy and always looks clean. Mum has a good appetite now as she enjoys the food, especially "fish and chips" on Friday! The staff are so caring. Mum's glasses were damaged and hurting her ears, and staff were
quick to make an appointment with the opticians for a new pair of spectacles. Since Mum arrived in April at Shaftesbury House, she has improved enormously in health and well-being.

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Review from Beverley B (Daughter of Resident) published on 23 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has only recently moved into Shaftesbury House. Right from the start everyone was very helpful, compassionate and understanding of her needs. Her room is lovely and clean with an on suite. The manager, staff and carers are all so lovely. Nothing is too much trouble and everyone helps Mum to interact
with the many activities offered.
We chose this care home on good feedback from other family members. Also, it is not too big and definitely feels more homely. Fantastic choice of food too.

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Review from Shirley H (Wife of Resident) published on 21 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in the home for some time, and his needs have changed dramatically in the last six months. I cannot fault the home and all its staff who go above and beyond in looking after him and also myself. Nothing is ever too much trouble in his care, and I am so grateful for all they do for
him. It really is a home-from-home.

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Review from C D (Daughter of Resident) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are friendly and look after Mum's needs. Food very good and they have activities (quiz, bingo, crafts, etc.) quite regularly. Also organise entertainment from time to time and outings to Christmas panto. Relatives welcome anytime and to participate in events. Rooms cleaned and laundry done often.
Only negative is sometimes on a weekend not as many staff as during week it seems. Residents can go out with family if they are able to.

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Review from Trevor P (Son of Resident) published on 15 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited my mother on our second visit on 15th April. My mum is a really changed person. After the first visit, I was so impressed; I emailed the family to say how my mum was more communicative, even to the point of having a laugh and a joke with us. Mum really enjoyed looking out of her bedroom
window and commenting on what she saw. My email to my family on my second visit was equally glowing. I even noticed my mum talking to other residents in the lounge. Brilliant staff. Well done.

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Review from R H (Son of Resident) published on 8 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the care from the staff at the home. The food is good, the cleanliness is excellent, and as a family, we have no complaints about the care provided.

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Review from Julie C (Daughter of Resident) published on 8 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care for my mother has been very good.
The staff have all been very friendly and helpful.

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Review from C L (Granddaughter of Resident) published on 31 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care my grandmother receives. The staff are so friendly and helpful - nothing is too much trouble.
Activities are organised throughout the week for the residents, and the meals always look good, and a nice clean care home. Would recommend.

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Review from Chris R (Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since I arrived over two years ago, I have received first-class care. The staff are attentive and are always cheerful. They saw me through a difficult period a year ago, and I am so grateful to them all.

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Review from Paul F (Resident) published on 14 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident at Shaftesbury House for several months now. I am very happy with the service I am given. The staff are amazing and treat me more like a friend than a resident. I have a fantastic room, and the manager and her team went above and beyond to move me to a bigger room so I can move
myself more freely in my wheelchair. I always have a laugh with the staff and would recommend Shaftesbury House as a great place to live. The food is first class, and the chef will make me whatever I like. We have lots of activities happening, such as fish and chip suppers and pub nights. I am even allowed my dog to visit me.

Reply from Fae Doherty, Senior Marketing Officer at Shaftesbury House Residential Care Home

Thank you so much for taking the time to review our home - it is wonderful to hear how happy you are at Shaftesbury House. I am sure the team love having you as part of the Shaftesbury family. Best wishes.


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Review from Steve F (Son of Resident) published on 25 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Shaftesbury for over a year, and they are fantastic. Nothing is too much trouble, friendly, helpful, and above all, caring towards her all the time. Marvellous staff, who can’t do enough for her. So pleased she is there and happy and being so well looked after. Thank you.

Reply from Fae Doherty, Senior Marketing Officer at Shaftesbury House Residential Care Home

Thank you so much for your kind words about our team and the care provided at Shaftesbury House - it's so lovely to hear how happy your mum is with us. Best wishes.


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Review from B C (Daughter of Resident) published on 7 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So reluctant to place mum in a care home but in her best interest, she was lucky to go to Shaftesbury House. This was not on our list but so pleased with her care and support they gave and the family. Mum is so much happier with other residents around her. Loneliness and having dementia was hard for
all and now we have peace of mind that she is safe and happy.

Reply from Fae Doherty, Senior Marketing Officer at Shaftesbury House Residential Care Home

Thank you for such a lovely review - it is wonderful to hear how well your mum is doing with us at Shaftesbury Court. Having company, staff, and fellow residents is one of the best things about full-time care - we are so glad you agree. Best wishes.


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Review from Lorraine P (Daughter of Resident) published on 4 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Shaftesbury House is simply the best. My mum has been there for 7-weeks, and I can honestly say this is the happiest I have seen her in a long time; she is very content and a lot more upbeat than she was. All the staff are amazing, and they treat my mum with the utmost respect and care for her so very
well. The food is amazing with so much choice; I don't think my mum has ever eaten so much. The carers interact with the residents to keep them stimulated and are always on hand for their care requirements. The home itself is lovely - it has a very warm feel to it like a little hotel by the sea, the bedrooms are light and airy and make you feel so calm. The staff are all happy with their work, and the vibes between the residents and staff are very upbeat and happy. I would 100% recommend Shaftesbury House to anyone who needs to place their loved ones. So, thank you to every single member of staff at Shaftesbury House; you're amazing people and are worth your weight in gold for what you do.

Reply from Fae Doherty, Senior Marketing Officer at Shaftesbury House Residential Care Home

Thank you so much for your kind words about our home and team! It is so wonderful to hear how happy your Mum is with us, and also, how much she is eating at Shaftesbury House! We really appreciate your recommendation. Best wishes.


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Review from J P (Son of Resident) published on 4 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When we had to make the hard decision to put Dad in a care home due to his dementia decline, everyone at Shaftesbury House made us feel at ease. The staff are very lovely, and we are very happy with the care Dad has received. If he ever has any issues, they are taken care of in a timely matter. The
staff are always willing to listen to any concerns you may have. We can’t thank them enough for the comfort we feel for his care.

Reply from Fae Doherty, Senior Marketing Officer at Shaftesbury House Residential Care Home

Thank you so much for your kind words about our home and team - it is wonderful to hear you have peace of mind with your Dad being in our care. Best wishes.


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Review from C R (Resident) published on 19 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy living at Shaftesbury House. The staff are brilliant and have helped me through a tough time. The carers and managers are very good, and I class them as friends.

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Review from Douglas D (Son of Resident) published on 20 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Shaftesbury Nursing Home in May 2020 after being in hospital since Easter due to her falling downstairs in her flat. At that time she was suffering from the onset of Dementia which has worsened since then. Due to Covid 19, she had to be isolated in her room for 14 days, whenever
any member of her family contacted her she would get very distressed and upset and kept wanting us to take her home, which members of the medical profession said she cannot return to. After the isolation period ended she was shown around the home and its facilities, and in time she grew to know the staff and their working routines and to enjoy her new surroundings and level of care. Whenever we phone her now it's very satisfying to hear her say how she loves being there, how lovely all the staff are and how well she's being cared for. We've always found the staff extremely polite, obliging and helpful at all times and we could never praise or thank them enough.

Reply from Fae Doherty, Senior Marketing Officer at Shaftesbury House Residential Care Home

Thank you for your kind words about our home. The transition into care can be difficult for both our residents and their loved ones so it is wonderful to hear how well she has settled in with us and how she loves being at Shaftesbury. Best wishes, Fae


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Current Review Score: 9.7 (9.683)

Overview of Review Score

The Review Score of 9.7 (9.683) out of 10 for Shaftesbury House Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.783 for Shaftesbury House Residential Care Home is calculated as follows: ( (83 Excellents x 5) + (23 Goods x 4) ) ÷ 106 Ratings = 4.783

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Shaftesbury House Residential Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (7)

Michelle

Michelle Booth

Job Title: Home Manager

Joined: 1999

Michelle first started with Sanctuary in 1999 as a bank care assistant and has worked her way up to Deputy Manager and now Home Manager.
She loves working at Shaftesbury House as it's very rewarding, with the diverse client group, and it is such a friendly, caring home.


Terry

Terry Megennis

Job Title: Maintenance Officer

Joined: 2015

I first started at Shaftesbury House as a domestic assistant and became the maintenance man in 2021. I enjoy the variety in my role, and of course, helping others.


Judith

Judith Bardwell

Job Title: Care Assistant

Joined: 2004

Judith started with us as a care assistant in 2004 and loves the vibrant team and how everyone works well together and with the residents.


Emma

Emma Cousins

Job Title: Deputy Manager

Joined: 2008

Emma is so devoted to Shaftesbury House, having worked here since 2008. She started as a carer and progressed to team leader and deputy manager, a role she absolutely loves.
“I love how friendly and warm the home is – we’ve got a great team here and we offer really person-centred care.
"I love that so many of the team have been here for many years, it shows what a great home it is."


Alison

Alison Codling

Job Title: Activities Co-ordinator

Joined: 2021

Alison used to be a graphic designer, so her arts and crafts sessions are always a hit with her residents.
She loves to organise wonderful group activities, like live music and trips out, as well as bespoke activities based on what her residents love to do.


Olivia

Olivia Bowyer

Job Title: Assistant Chef

Joined: 2021

I absolutely love my job and I love seeing the residents happy with my food.
Good nutrition is such a big part of mealtimes, which are the most important part of the day for many residents.
They look forward to sitting down in the dining room together, it’s the social aspect of it. If they have a good meal in front of them, they will talk about it with each other.
I love baking, baking is my forte and when it’s a resident’s birthday I always try to think of something special for their cake.


Jack

Jack Bates

Job Title: Team Leader

Joined: 2022

I love coming to work and am motivated to always be better for the residents.
We are here for the residents, it’s their home, and they are the whole reason we are here, they are everything.


Frequently Asked Questions about Shaftesbury House Residential Care Home

What types of Care is Shaftesbury House Residential Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Shaftesbury House Residential Care Home provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Shaftesbury House Residential Care Home have?

There are 27 Single Rooms.

What are the Facilities & Services at Shaftesbury House Residential Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Shaftesbury House Residential Care Home to the centre of Ipswich?

1.4 mile(s) as the crow flies, distance by road may be significantly further.