Shaftesbury House Residential Care Home

5 Cowper Street, Ipswich IP4 5JD
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9.7 37 Reviews
  • Shaftesbury House Residential Care Home, Ipswich
Shortlisted as a finalist for the Caring UK Awards 2023, in the South Care Home of the Year category, Shaftesbury House is a very special home.

Many of the team are long serving, the home manager has been with Shaftesbury House for over 20 years, and the deputy manager over 15 years. And with just 27 residents, it has a very warm, family feel. And of course, family and friends are welcome at any time.

The team are passionate about enriching the lives of their residents, supporting them to do things which bring them joy. This summer they organised a wonderful trip to Felixstowe Beach (August 2023), with many staff volunteering to support the trip on their day off. They hired a rickshaw so the residents could ride along the promenade, followed by fish and chips by the sea.

The way relatives are embraced into life in the home is very important. There are regular relatives’ meetings where they share ideas. At a recent meeting relatives felt a giant pergola would enhance the garden. Devoted to giving their residents the best, the team threw themselves into action, raising over £1,000 with sponsored events!

The staff organise so many fabulous events for the residents and their families, each accompanied by a themed menu, from summer barbecues to a Country and Western celebration.

And the team’s own families are also part of life in the home, with staff members’ loved ones doing everything from singing and dancing at events, and even bringing in their pet tortoises for the residents to pet!

Mealtimes are a real highlight of the day. The chefs create delicious, seasonal meals, with home-baking for afternoon tea. The assistant chef is an exceptionally talented baker and creates special treats for birthdays and celebrations. And of course, for any celebration there’s a special menu, like cream teas for mothering Sunday or a barbecue and themed cakes for the coronation!

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Care Provided by Shaftesbury House Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 27 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Michelle Booth (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (27)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2010

Funding & Fees Guide for Shaftesbury House Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,179
    • RESPITE Self-Funded Residential Care from £1,179

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1179 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Shaftesbury House Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Shaftesbury House Residential Care Home Reviews (37)

Total of 37, showing 21-37
9.7

Shaftesbury House Residential Care Home has a Review Score of 9.7 (9.683) out of 10, based on 9 reviews in the last 2 years. Over all time Shaftesbury House Residential Care Home has 37 reviews.

Overall Experience

  • 26
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Date Published

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Review from D R (Daughter of Resident) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is very well cared for, even though there are not always enough staff. The carers/staff really work hard and have a lot of compassion for all of the residents. The home has done marvellous to keep covid19 out of the home, and that shows the high standards. Thank you.

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Review from Alison B (Resident) published on 15 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased our mother is at the care home. She has settled in well thanks to the staff. The staff and management are always willing to listen to any concerns or suggestions relating to our mother or the home. The staff are always happy and caring.

Reply from Fae Doherty, Senior Marketing Officer at Shaftesbury House Residential Care Home

Thank you for your lovely feedback. I will be sure to pass this onto the team - they will really appreciate it. Best wishes.


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Review from P T (Resident) assisted by family/friend published on 15 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My impression of the home after 10 months is mixed. The atmosphere is always good with cheerful friendly supportive staff. However, I feel that at times the care given is less than adequate due to staff shortages and pressure of work.
The general state of the building needs attention but the place
is very clean and odour free.

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Review from D M (Wife of Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in the care home only since 25th July 2019. Up to this time I have found things very satisfactory. Room, food and care seem adequate in relation to his needs. Everyone seems very helpful and polite to visitors.

Reply from Fae Doherty, Senior Marketing Officer at Shaftesbury House Residential Care Home

Thank you for your feedback, our team will really appreciate your kind words and fantastic scores. Many Thanks.


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Review from Carmel D (Sister of Resident) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't complain.

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Review from Dawn M (Friend of Resident) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have known my 'family friend' for over 70 years and it was her 100th birthday.
The staff were so kind and invited me to sit with her at lunch along with the deputy mayor and council escort.
The '100 Birthday' banners and flags/bunting were put up and flowers, gifts arrived.
I helped my friend to
open her cards and all the residents saw the card from The Queen.
During lunch I saw how patient and respectful the staff were, asking each resident what vegetables etc, they wished to have.
The home also made a '100 Birthday' cake. Marvellous.

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Review from Peter H (Husband of Resident) published on 10 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came for respite care and was very happy. The staff were pleasant and home very clean and welcoming. I would recommend anyone to use the home which I was in and wouldn't hesitate in using it again.

Reply from Sophie Middleton, P R Officer at Shaftesbury House Residential Care Home

Thank you for your kind comments. I am pleased you enjoyed your respite stay with us, and found the home and the team very welcoming. I will pass your lovely comments to the home's team. Best wishes, Sophie Middleton


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Review from Sylvia M (Daughter of Resident) published on 5 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father recently stayed at Shaftesbury House in Ipswich for respite care, and from the moment he arrived, he felt at home. He loved his stay there, all the staff are so friendly, and helpful, there is a lovely homely atmosphere. The food is excellent, and the caring exceptional. The rooms are bright
and airy, and spotlessly clean. He had a lot of visitors whilst he was there, and they all commented on how lovely the staff were, and how happy and contented my father was. We cannot praise it highly enough! My father is now looking forward to his next “holiday” at Shaftesbury House!

Reply from Kate Yates, PR Officer at Shaftesbury House Residential Care Home

Thank you for your wonderful comments about your father’s stay, they will mean so much to the team. We look forward to welcoming your father back for his next holiday! Kindest regards.


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Review from R W (Brother of Resident) published on 3 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been living at Shaftesbury House for a few years now.
She is very happy living there, the carers are very helpful and welcoming. when I visit nothing is to much trouble.
The Christmas party which was held was a great success and the food was delicious.
The home has recently had some
refurbishments completed and it has had a big impact on the space available to all the residents and visitors.
I would highly recommend Shaftesbury house to anyone who is looking for a warm and welcoming home from home.

Reply from Fae Doherty, Marketing Officer at Shaftesbury House Residential Care Home

Thank you so much for taking the time to review Shaftesbury House, your feedback is invaluable to us. I will be sure to pass your kind words onto the team. Best wishes, Fae


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Review from Linda B (Niece of Resident) published on 2 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had my auntie in this home but she passed away in September. She got good care. I still come every other week to see the residents and do the bingo, I enjoy it. They have done the home up, it's bigger now so more room, it looks nice now. The kitchen staff are very good. The food is lovely. The carers
work hard to do their best.

Reply from Fae Doherty, Marketing Officer at Shaftesbury House Residential Care Home

Dear Linda, thank you for your kind words. I am very sorry to hear of the passing of your Auntie, but how wonderful that you still visit our residents. Your feedback is truly invaluable to us so thank you. Best wishes


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Review from S B (Daughter of Resident) published on 2 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is well looked after at this home. The carers always have time for the residents, supporting them and chatting with them. There are regular events and activities taking place for the residents if they wish to join in. Lounge and dining room have recently been refurbished to a high standard.
Food is very good with a choice of menu.

Reply from Fae Doherty, Marketing Officer at Shaftesbury House Residential Care Home

Thank you so much for your kind words - your feedback really is invaluable to us and to our potential residents' families. I will make sure to pass this onto the home. Best wishes


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Review from Sara P (Granddaughter of Resident) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother is very relaxed and happy at Shaftesbury House. The staff are friendly and professional. They take wonderful care of her.

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Review from Patsy F (Daughter of Resident) published on 4 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our dad has been at this home for just over a year now. Right from the time he walked through the door he was made extremely welcome, safe and comfortable. Staff are very attentive and share his passion for sport with him.
In addition they are very accommodating over his needs and requests. His room
has recently been updated with a brand new en-suite. We always find a friendly welcome from everybody.

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Review from Gillian W (Daughter of Resident) published on 4 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is very well cared for and the staff are very caring. In an ideal world residents would have more individual attention although I understand we are not in an ideal world. As more residents tend to be suffering from dementia, perhaps more stimulation would be good but I understand this would
be an extra expense. Staff are extremely caring.

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Review from Stephen H (Son of Resident) published on 22 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been impressed with the care my mother receives from all the carers, they treat her with respect and dignity. The room always seem's clean and tidy. Mum looks forward to her meals which she enjoy's.

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Review from Lesley B (Daughter of Resident) published on 22 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has lived at Shaftesbury House for nearly four years, he is well cared for, well fed and warm. The staff are friendly and keep my family and myself well informed.

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Review from Julie A (Daughter of Resident) published on 21 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mother was in hospital. I has to find temporary respite care as quickly as possible. As soon as I walked into the home I was struck by how friendly, bright, homely and clean as was. My mother has become a permanent resident and is very happy there.
All staff are very friendly and welcoming.
My mother receives excellent care and is kept busy with lots of activities. Whenever I have had any questions everyone is always so helpful. There is a happy atmosphere there and I always witness residents being treated with compassion.

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Current Review Score: 9.7 (9.683)

Overview of Review Score

The Review Score of 9.7 (9.683) out of 10 for Shaftesbury House Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.783 for Shaftesbury House Residential Care Home is calculated as follows: ( (83 Excellents x 5) + (23 Goods x 4) ) ÷ 106 Ratings = 4.783

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Shaftesbury House Residential Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (7)

Michelle

Michelle Booth

Job Title: Home Manager

Joined: 1999

Michelle first started with Sanctuary in 1999 as a bank care assistant and has worked her way up to Deputy Manager and now Home Manager.
She loves working at Shaftesbury House as it's very rewarding, with the diverse client group, and it is such a friendly, caring home.


Terry

Terry Megennis

Job Title: Maintenance Officer

Joined: 2015

I first started at Shaftesbury House as a domestic assistant and became the maintenance man in 2021. I enjoy the variety in my role, and of course, helping others.


Judith

Judith Bardwell

Job Title: Care Assistant

Joined: 2004

Judith started with us as a care assistant in 2004 and loves the vibrant team and how everyone works well together and with the residents.


Emma

Emma Cousins

Job Title: Deputy Manager

Joined: 2008

Emma is so devoted to Shaftesbury House, having worked here since 2008. She started as a carer and progressed to team leader and deputy manager, a role she absolutely loves.
“I love how friendly and warm the home is – we’ve got a great team here and we offer really person-centred care.
"I love that so many of the team have been here for many years, it shows what a great home it is."


Alison

Alison Codling

Job Title: Activities Co-ordinator

Joined: 2021

Alison used to be a graphic designer, so her arts and crafts sessions are always a hit with her residents.
She loves to organise wonderful group activities, like live music and trips out, as well as bespoke activities based on what her residents love to do.


Olivia

Olivia Bowyer

Job Title: Assistant Chef

Joined: 2021

I absolutely love my job and I love seeing the residents happy with my food.
Good nutrition is such a big part of mealtimes, which are the most important part of the day for many residents.
They look forward to sitting down in the dining room together, it’s the social aspect of it. If they have a good meal in front of them, they will talk about it with each other.
I love baking, baking is my forte and when it’s a resident’s birthday I always try to think of something special for their cake.


Jack

Jack Bates

Job Title: Team Leader

Joined: 2022

I love coming to work and am motivated to always be better for the residents.
We are here for the residents, it’s their home, and they are the whole reason we are here, they are everything.