Spring Lodge

Main Road, Woolverstone, Ipswich IP9 1AX
Submit a Review
9.7 69 Reviews
  • Spring Lodge, Ipswich
Nestled in the serene village of Woolverstone, lies Spring Lodge - a beautiful retirement home near Ipswich, where the focus is on feelings. Residents can enjoy a sense of freedom in their daily lives, with staff who encourage a "go with the flow" mentality, creating a space where belonging is a priority.

At Spring Lodge, carers provide personalised daily interactions that cater to the individual needs of each resident. By keeping them busy and engaged in activities that promote a sense of purpose, the residents are supported to feel successful and valued. With its tranquil location and compassionate care, Spring Lodge is the perfect place for a peaceful and fulfilling retirement.

Show Spring Lodge on the Map

Care Provided by Spring Lodge

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 46 Service Users
  • Privately Owned
  • Care Offered
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Samantha Davis (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (38)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012

Funding & Fees Guide for Spring Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,150
    • Self-Funded Residential Dementia Care from £1,150
    • RESPITE Self-Funded Residential Care from £1,150
    • RESPITE Self-Funded Residential Dementia Care from £1,150

  • * Subject to assessment
  • (these prices are only a guideline, please contact Spring Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • 24hrs


  • Parking

  • On site


Spring Lodge Reviews (69)

Total of 69, showing 21-40
9.7

Spring Lodge has a Review Score of 9.7 (9.672) out of 10, based on 23 reviews in the last 2 years. Over all time Spring Lodge has 69 reviews.

Overall Experience

  • 42
  • 26
  • 1
  • 0
  • 0

Date Published

69
11
19
23
46

Review from Michael H (Husband of Resident) published on 29 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was installed on the 16th November 2020 and I have been visiting her every other day since that time (over four hundred visits). During the earlier times the management was changed several times and, although the staff were very kind to her, there was a sense of lack of leadership. This situation
has changed for the better and since the new manager has taken over I have observed a great improvement in all areas and I do feel my wife is very well looked after by a well-led and dedicated team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Frank H (Son of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here for over two years and is very happy here, as are we, as we know she is well cared for. Lovely, clean areas with a nice conservatory overlooking a nice garden. Staff always contact us when needed.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R L (Son of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam has been here for three years and has settled in very well. The staff are extremely caring, and the manager is very hands-on. All the rooms are nice, clean and spacious. Our step-dad passed away at Christmas, the home called us all as soon as the doctor has been, we were helped no end, nothing was
too much trouble, and all was done to support us. The chef is brilliant too, and there are plenty of activities and friendly staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Daughter of Resident) published on 28 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always greeted with a smile, whatever time of day I visit.
Spring Lodge is warm, cosy, clean and very friendly.
My mum has been cared for very well and settled in quickly.
Staff are fantastic.

Reply from Donna Owen, Home Manager at Spring Lodge

Thank you for your feedback- we are very proud of the team and the service provided at Spring Lodge, and appreciate your comments. We will share this feedback with our team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Malcolm M (Son of Resident) published on 27 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

September 17th 2017 my mum arrived at Spring Lodge, and within 30 minutes she said to me you can go now dear (a relief). Over the next four years, she had the best service and support, as did I. First manager was first class, and the others up to one particular manager was rubbish. Now things changed,
the whole place feels happier and smells better too. Staff brilliant. I called Mum every night, staff always helpful and understanding. Nothing was ever too much. I thank all your staff, they have been great.

Reply from Garry Toy, Managing Director - Family Office at Spring Lodge

Thank you very much for your review. It is very rewarding to learn that your mum is happy at Spring Lodge, and your lovely feedback will be shared with the staff team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Libby S (Daughter-in-law of Resident) published on 10 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Spring Lodge is an amazing care home. On Saturday, they had a wonderful dog show for the residents, which my mother-in-law loved. Today she is out on a boat trip too. Everyone there is very kind, and the new manager is fantastic - friendly, approachable and visible! We can't say anything but good things
about Spring Lodge. The care my mother-in-law has received has been excellent. She has a better social life than us!

Reply from Paul Ticus, Home Manager at Spring Lodge

Thank you very much for your kind words. I am pleased to hear that you enjoyed our event and appreciate our hard work and dedication. Our mission is to make sure our residents are receiving high-standard care and the attention they need. Thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie H (Daughter of Resident) published on 17 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my mum has been here, she is very well in herself and is eating well. The carers I've spoken to are very nice. Mums go two favourites. Mum says she doesn't like it here, but that's part of her dementia, I guess.

Reply from Paul Ticus, Home Manager at Spring Lodge

Thank you! I think she enjoys it more when spending time in the office helping me.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G P (Son of Resident) published on 4 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother was hospitalised after a fall at her home and was not fit to manage herself. She has been cared for at Spring Lodge for 22-months, a period dominated by Covid. We were impressed at the safety procedures through this difficult period and excellent "Zoom" meetings when visits were proscribed. We
have encountered genuine care and support for Mum throughout and rapid medical response when appropriate.

Reply from Paul Ticus, Home Manager at Spring Lodge

Thank you very much for your kind words. Nothing can stop us from delivering outstanding care for our residents at Spring Lodge.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Wayne M (Son of Resident) published on 16 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Would love to give a shout out to Spring Lodge. Myself and sister have visited the home recently to check on our mum, who has not been well and was bowled over by the care and kindness afforded to Mum. Nothing is too much trouble for the lovely staff.
Thank you so much.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue G (Daughter of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find all the staff friendly and helpful. They do an awful lot to keep the residents entertained and stimulated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ruth H (Daughter of Resident) published on 19 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the carers and the current manager kind and very accommodating, especially in times of Covid. They followed all the guidelines given and even put on a birthday party with a fabulous cake and a picnic for my mothers birthday outside so we could celebrate with her. My mother passed away recently,
and the home gave us all time and space to be with her when she passed. My mother was very happy at Spring Lodge, and the staff were a delight.

Reply from Donna Owen, Home Manager at Spring Lodge

Dear Ruthie, as you know your mum will remain in our hearts. We are so so happy that you enjoyed her birthday with her that is such a special memory- please know that you are always welcome at Spring. Take care
Kind regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Abigail H (Resident) published on 19 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Today, I and my family were provided with a wonderful opportunity to visit our mother at Spring Lodge. Six of us were able to celebrate mum's birthday with a wonderful picnic spread and the most delicious birthday cake outside in the garden.


It was a lovely afternoon, and so good to see Mum outside

getting fresh air, family and the staff were wonderful. My mum's favourite carer came out and chatted with us.


I really can not fault the care that Mum receives at Spring Lodge. She is safe, warm and loved.


Reply from Donna Owen, Home Manager at Spring Lodge

Dear Abigail, thank you for your kind words, I am so happy that you were all together and had a great time - I know this brought the team a great sense of joy. Take care.
Kind regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Judy B (Daughter of Resident) published on 20 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Cannot praise the staff and environment enough! My mother suffered a traumatic relocation to Suffolk and into residential care. Huge changes for an elderly person in the midst of Covid. Staff have been patient and so caring, with family as well as her! It’s such a pleasure to see her supported properly
with dignity and respect. Staff show an interest in her life and encourage her to socialise. We look forward to visits as restrictions ease and know how welcome we will be.

Reply from Donna Owen, Home Manager at Spring Lodge

Dear Judy, thank you for taking the time to complete a review on carehome.co.uk. Thank you for your lovely words of praise for the staff, and I hope that you enjoy your up and coming visits.
Kind regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David A (Son of Resident) published on 11 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff and facilities, they look after my father extremely well. They have gone above and beyond during the pandemic - safe visiting area and loads for my father to do each week. They have catered for his needs which we couldn't due to his Dementia.

Reply from Jose Simoes, Home Manager at Spring Lodge

Dear David,
Thank you for your kind words. Also, I would like to thank you for all your support and understanding during these hard times.
Warm Regards,
Jose Simoes,
Home Manager


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sherryl E (Daughter-in-law of Resident) published on 8 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have recommended Spring Lodge to friends and family if they are looking for a well run, friendly, well organised and clean care home for their loved ones. I have also recommended the home to friends and family looking for jobs in care homes. All the staff are lovely and take great care to ensure residents
have plenty of entertainment and social interaction; and take time to ensure they are safe and secure and to talk to them. In these difficult times, the home has kept us fully informed at all times and I would like to thank everyone for their hard work and dedication.

Reply from Jose Simoes, Home Manager at Spring Lodge

Dear Sherryl, Thank you for your kind words. Also, I would like to thank you for all your support and understanding during these hard times. Warm Regards, Jose Simoes, Home Manager.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ruth H (Daughter of Resident) published on 7 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Spring Lodge for four weeks. So far I can't fault the care and the support we have had. Thank you all at Spring Lodge, you are all amazing. Couldn't have found a better care home for my mum.

Reply from Jose Simoes, Home Manager at Spring Lodge

Thank you for your kind words and for your continued support.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jacky M (Daughter of Resident) published on 7 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with Spring Lodge care home. They do an amazing job and look after my mum very well. The only complaint I have is that they do not contact me when anything changes or anything happens to my mum. They always contact my brother and he doesn't tell me anything because we don't get on. I've
asked the home on several occasions to phone me when something happens but they don't. Other than that I am very happy.

Reply from Jose Simoes, Home Manager at Spring Lodge

Thank you for your kind words.
The past months have not been easy for anybody and we thank you for your support.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Keith A (Son of Resident) published on 7 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since dad started showing signs of Vascular Dementia and Alzheimer's, Spring Lodge care home has been absolutely amazing in giving him back his dignity and quality of life in a welcoming and safe care home environment. My brother and I are thankful every day for the wonderful staff and excellent care
dad receives. As I live abroad, it is essential to know dad is safe and happy.

Reply from Jose Simoes, Home Manager at Spring Lodge

Thank you for your kind words.
The past months have not been easy for anybody and we thank you for your support.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J M (Daughter of Resident) published on 9 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in Spring Lodge for 2 years. She is happy, contented and well cared for. The staff treat her like family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Derek P (Husband of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit this home every day to see my wife and find it very clean. The staff are always cheerful and very friendly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.672)

Overview of Review Score

The Review Score of 9.7 (9.672) out of 10 for Spring Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.672 for Spring Lodge is calculated as follows: ( (188 Excellents x 5) + (79 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 271 Ratings = 4.672

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Spring Lodge is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Dec 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (5)

Samantha

Samantha Davis

Job Title: Home Manager

My name is Samantha Davis and I have been a Nurse for almost 20 years now and have spent most of my career working in the elderly care sector; working within management roles for 8 years I find this extremely fulfilling and rewarding. Working as the Deputy Manager/Clinical lead at Spring Lodge since September 2023 I feel there is a great team and thoroughly enjoy working with them all. I have a passion for person-centred care and am enthusiastic about promoting this throughout the home; I believe in providing a holistic approach to care and am looking forward to working with the caring staff already established at Spring Lodge to embed this further.


Agi

Agi Seemungal

Job Title: Hospitality Manager

Having worked in the hospitality industry for over 25 years, I have developed a strong commitment to providing excellent service to all individuals. My passion lies in ensuring the satisfaction of those using my services, and I take great pride in exceeding their expectations. At Spring Lodge, I have found a fulfilling environment where I am able to connect with and assist our residents on a daily basis. Working alongside my colleagues has been a delight, as we collaborate to deliver the highest standard of service to our residents. I am grateful for the opportunity to be part of such a dedicated team.


In my spare time, I continue to pursue my passion for massage therapy, finding joy in helping others relax and rejuvenate. I also enjoy taking leisurely walks and spending quality time with my loved ones.


Morita

Morita Matthews

Job Title: Administrator

I came to Spring Lodge just over a year ago with over 25 years’ worth of Administrator experience and I am very passionate about being helpful, organised and a friendly welcoming face of Spring Lodge. Spring Lodge is more than a care home, it’s a lovely warm family of staff, residents and families. Every day I leave with a full heart and proud to be part of the Spring Lodge wonderful team.


Outside of work, I love to read, and crochet and my family and I love walking our dog under the Orwell Bridge along the stunning River Gipping.


Vanessa

Vanessa Loose

Job Title: Lifestyle Co-Ordinator

Vanessa is the activity and lifestyle coordinator at Spring Lodge, with 9 years of care experience. She enjoys making a difference in people's lives and focuses on getting to know each resident's interests and hobbies in her role. She spends her time organizing events and activities like bingo, arts and crafts, and sing-a-longs.


Andy

Andy Gray

Job Title: Chef

I am a dedicated, organized and methodical individual with a keen eye for detail. I strive to produce home-cooked food to a restaurant standard. I have many great years of experience within the industry. I have worked at Spring Lodge for nearly 20 years. It fills me with pride to provide meals that residents really enjoy and I have a great understanding of IDDSI.


On a personal note, I enjoy spending time with my family, and listening to music and art.