Spring Lodge

Main Road, Woolverstone, Ipswich IP9 1AX
Submit a Review
9.7 69 Reviews
  • Spring Lodge, Ipswich
Nestled in the serene village of Woolverstone, lies Spring Lodge - a beautiful retirement home near Ipswich, where the focus is on feelings. Residents can enjoy a sense of freedom in their daily lives, with staff who encourage a "go with the flow" mentality, creating a space where belonging is a priority.

At Spring Lodge, carers provide personalised daily interactions that cater to the individual needs of each resident. By keeping them busy and engaged in activities that promote a sense of purpose, the residents are supported to feel successful and valued. With its tranquil location and compassionate care, Spring Lodge is the perfect place for a peaceful and fulfilling retirement.

Show Spring Lodge on the Map

Care Provided by Spring Lodge

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 46 Service Users
  • Privately Owned
  • Care Offered
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Samantha Davis (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (38)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012

Funding & Fees Guide for Spring Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,150
    • Self-Funded Residential Dementia Care from £1,150
    • RESPITE Self-Funded Residential Care from £1,150
    • RESPITE Self-Funded Residential Dementia Care from £1,150

  • * Subject to assessment
  • (these prices are only a guideline, please contact Spring Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • 24hrs


  • Parking

  • On site


Spring Lodge Reviews (69)

Total of 69, showing 41-60
9.7

Spring Lodge has a Review Score of 9.7 (9.672) out of 10, based on 23 reviews in the last 2 years. Over all time Spring Lodge has 69 reviews.

Overall Experience

  • 42
  • 26
  • 1
  • 0
  • 0

Date Published

69
11
19
23
46

Review from S C (Wife of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A well-run dementia home where the staff are caring and kind.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D W (Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I love this home, I am treated with respect and dignity. The manager has a gentle soul and always takes the time to speak to everyone.
The staff are my family and I love them all like my own.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Abby B (Daughter of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Hard-working carers always put the resident's interests first.
Mum has been happy and settled here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul S (Son-in-law of Resident) published on 19 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. My Mother-in-Law has been at this care home for a number of years now and I can honestly say that I am confident that she is being looked after in the best possible way.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David E (Son of Resident) published on 14 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff always give dignity to my mother. On all of my visits, the staff seem to treat all residents well and ask visitors if there is anything we would like to bring to their attention.
Mum smiles a lot at the activities.

Reply from Jose Simoes, Home Manager at Spring Lodge

Thank you from all of us at Spring Lodge. We really appreciate your kind words. Thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jill M (Daughter of Resident) published on 9 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been in Spring lodge for approximately 15 months.


We have nothing but praise and thanks for the care and support given to our mother.


The staff go the extra mile every day and try to make the residents' lives enjoyable and fun with lots of activities and visits to nearby places

when suitable.


Our mother feels safe and well cared for and her mental well being has improved dramatically since living there.


Well done to everyone who works there and keep up the good work.


Reply from Jose Simoes, Home Manager at Spring Lodge

Thank you very much for your kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrea B (Niece of Resident) published on 8 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are caring and friendly, since moving into the home my aunt's health has improved greatly, she has even managed to put on some weight. My aunt has settled really well and is very happy and comfortable, making some new friends. Our family no longer worry about her wellbeing as she is happy,
well fed, clean and no longer cold and frightened of being alone.

Reply from Jose Simoes, Home Manager at Spring Lodge

Thank you very much for your kind review.
Jose Simoes, Home Manager.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie H (Daughter of Resident) published on 29 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Spring Lodge for around 9 months so far. The care she receives is superb. She is not the easiest of people but all the staff are very upbeat about her. The compassion, care, food and general care is by far way above her respite care home that was supposed to be 5 star. Whenever I visit
Mum, whatever time of day, she is clean and well fed. Her bed linen changed regularly and all staff on duty have a chat and make me feel welcome. Fantastic place.

Reply from Jose Simoes, Home Manager at Spring Lodge

Dear Julie,


Thank you very much in taking time to review our amazing care home. Your words mean a lot to us and we are very happy that you are happy with our care.


Thank You
Home Manager


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret B (Daughter of Resident) published on 25 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Spring Lodge staff are caring and have a genuine interest in the residents.
Pleasant, cheerful atmosphere when you visit.
Communication with relatives has improved recently regarding what is going on in the home and the direction it is taking. Would be good if relatives were included more in a resident's
care and care plan.

Reply from Jose Simoes, Home Manager at Spring Lodge

Dear Margaret


Thank you for taking time to reviewing our residential care home.
Your kind words means a lot to us.


Thank You
Jose Simoes
Home Manager


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jayne D (Daughter of Resident) published on 25 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been living at Spring Lodge for the last year and we are very happy with the carers who are all very patient, friendly and caring, they make the effort to get to know the relatives. They always know where all the residents are when you arrive and are aware of what your relative has been doing
and how they are in themselves.
The recently appointed manager and his deputy have an open door policy and always have time to listen and discuss any concerns however minor and will resolve any issues, nothing is too much trouble.
There is always an activity taking place and the residents are encouraged to take part but left to their own devices if that is their preference. The coordinators are friendly and patient and constantly arrange topical events and there is always a great atmosphere.
The food is always good and the kitchen staff and housekeepers do a fantastic job and are also great with the residents and relatives too.

Reply from Jose Simoes, Home Manager at Spring Lodge

Dear Jayne,


Thank you for taking time to review our amazing care home, your kind words are much appreciated.


Kind regards
Jose Simoes
Home Manager


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Richard B (Son of Resident) published on 25 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Spring Lodge for nearly 3 years and every time I visit I come away feeling she is in good hands and being cared for properly. The staff are always pleasant and amazingly patient despite all the demands and pressures put on them.


Despite several changes of managers, the health

and safety needs of mother have always been met. Now with the right new manager in place, a renewed focus on extracurricular activities seems to be emerging - see the latest newsletter as an example. Arranging all these takes time and effort, but for the residents, I'm sure this is what makes the difference.

Reply from Jose Simoes, Home Manager at Spring Lodge

Dear Richard,


Thank you for taking time to review our amazing care home, your kind words are much appreciated.


Kind regards
Jose Simoes
Home Manager


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Eddie B (Son of Resident) published on 25 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our Mum has been here a couple years now, and its clear that they really care for the residents, taking care of their needs and making as comfortable as possible.

Reply from Jose Simoes, Home Manager at Spring Lodge

Dear Eddie,


Thank you for taking time to review our amazing care home, your kind words are much appreciated.


Kind regards
Jose Simoes
Home Manager


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barbara C (Wife of Resident) published on 25 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the quality of care my husband is receiving at Spring Lodge. The facilities are very good and the staff are efficient and extremely caring.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Harold B (Brother of Resident) published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have had wonderful meals, attended entertainment and sung with my brother who is treated wonderfully.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jean (Relative of Resident) published on 17 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my relative at Spring Lodge recently, and I can say that I had the most amazing experience ever. I was received very politely by the home manager and even offered a cup of tea on my arrival by members of staff. My relative is well looked after and I couldn't wish for better. The home manager
is the most approachable person I have ever met - very polite and caring. All the staff seemed happy and enjoying their work and most of all very professional.


I definitely recommend Spring Lodge. Congratulations for such an amazing team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S W (Friend of Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, they go out of their way to make sure every resident gets everything personal how they like and friends and family are always welcome to eat with residents too. The new manager is amazing.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Clive W (Brother of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always polite and helpful. They are very caring towards the residents, who are very well looked after. The home is always nice and clean and the food looks very good and my sister says it usually tastes good. She has a new room now which I have not seen yet so I can't comment on it, only
her old one.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E M (Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good and welcoming place. They make me feel at home. Staff is like a big family. I feel loved and cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M K (Friend of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Spring Lodge is a caring, happy home with a friendly atmosphere. The staff are always helpful and nothing is too much trouble. The lady I visit regularly is well looked after and happy. There is good food and nutritious snacks provided between main meals. I also like the layout of the home - there are
many different areas each with their own atmosphere and a beautiful safe garden and courtyard.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jill B (Sister of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident for the past year at this care home. I myself work in another care home as a carer and chose this home due to the loving caring and thoughtful carers that do an extremely caring role, look after residents and do an outstanding job. The home is always clean and everyone
is always helpful. The food is excellent. I have recommended the home to many people, not only for residents but a lovely place to work.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.672)

Overview of Review Score

The Review Score of 9.7 (9.672) out of 10 for Spring Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.672 for Spring Lodge is calculated as follows: ( (188 Excellents x 5) + (79 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 271 Ratings = 4.672

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Spring Lodge is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Dec 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (5)

Samantha

Samantha Davis

Job Title: Home Manager

My name is Samantha Davis and I have been a Nurse for almost 20 years now and have spent most of my career working in the elderly care sector; working within management roles for 8 years I find this extremely fulfilling and rewarding. Working as the Deputy Manager/Clinical lead at Spring Lodge since September 2023 I feel there is a great team and thoroughly enjoy working with them all. I have a passion for person-centred care and am enthusiastic about promoting this throughout the home; I believe in providing a holistic approach to care and am looking forward to working with the caring staff already established at Spring Lodge to embed this further.


Agi

Agi Seemungal

Job Title: Hospitality Manager

Having worked in the hospitality industry for over 25 years, I have developed a strong commitment to providing excellent service to all individuals. My passion lies in ensuring the satisfaction of those using my services, and I take great pride in exceeding their expectations. At Spring Lodge, I have found a fulfilling environment where I am able to connect with and assist our residents on a daily basis. Working alongside my colleagues has been a delight, as we collaborate to deliver the highest standard of service to our residents. I am grateful for the opportunity to be part of such a dedicated team.


In my spare time, I continue to pursue my passion for massage therapy, finding joy in helping others relax and rejuvenate. I also enjoy taking leisurely walks and spending quality time with my loved ones.


Morita

Morita Matthews

Job Title: Administrator

I came to Spring Lodge just over a year ago with over 25 years’ worth of Administrator experience and I am very passionate about being helpful, organised and a friendly welcoming face of Spring Lodge. Spring Lodge is more than a care home, it’s a lovely warm family of staff, residents and families. Every day I leave with a full heart and proud to be part of the Spring Lodge wonderful team.


Outside of work, I love to read, and crochet and my family and I love walking our dog under the Orwell Bridge along the stunning River Gipping.


Vanessa

Vanessa Loose

Job Title: Lifestyle Co-Ordinator

Vanessa is the activity and lifestyle coordinator at Spring Lodge, with 9 years of care experience. She enjoys making a difference in people's lives and focuses on getting to know each resident's interests and hobbies in her role. She spends her time organizing events and activities like bingo, arts and crafts, and sing-a-longs.


Andy

Andy Gray

Job Title: Chef

I am a dedicated, organized and methodical individual with a keen eye for detail. I strive to produce home-cooked food to a restaurant standard. I have many great years of experience within the industry. I have worked at Spring Lodge for nearly 20 years. It fills me with pride to provide meals that residents really enjoy and I have a great understanding of IDDSI.


On a personal note, I enjoy spending time with my family, and listening to music and art.