Uvedale Hall has a Review Score of 9.9 (9.867) out of 10, based on 21 reviews in the last 2 years. Over all time Uvedale Hall has 85 reviews.
Review from A T (Son of Resident) published on 30 January 2025
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Reply from Jane Brown, Registered Home Manager at Uvedale Hall
Thank you for your kind words, it's a pleasure having dad live with us. We aim to ensure our residents feel at home, we are delighted to hear that dad is enjoying the activities and the food, our chefs work very hard to provide home cooked meals for our residents. Our staff always go the extra mile to ensure the safety and well being of our residents, each and every one is part of the Uvedale family.
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Review from Sue S (Daughter of Resident) published on 27 January 2025
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Reply from Jane Brown, Registered Home Manager at Uvedale Hall
Thank you for your kind words, we are delighted to know that mum is happy, its a pleasure to have her here with us. The staff are recruited not just for their knowledge but also for their kind and caring nature.
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Review from A R (Daughter-in-law of Resident) published on 27 January 2025
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Reply from Jane Brown, Registered Home Manager at Uvedale Hall
Thank you for your kind words. Our staff work very hard to provide a warm, welcoming, safe and clean environment for our residents.
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Review from Carolyn F (Daughter of Resident) published on 14 January 2025
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Reply from Suzanne York, Registered Home Manager at Uvedale Hall
Thank you so much for your time to provide us with such lovely feedback. This means a lot to all the hard-working staff here at Uvedale. We do hope your father will continue to enjoy the fast array of activities. We are all proud of the way we make Uvedale Hall a home away from home.
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Review from J H (Friend of Resident) published on 13 January 2025
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Reply from Jane Brown, Registered Home Manager at Uvedale Hall
Thank you for your kind words, we are delighted to know that your friend is happy with her care. Our activities staff always go above and beyond to provide a variety of fulfilling activities, it is wonderful to hear that she is enjoying them so much.
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Review from Chris S (Son of Resident) published on 18 December 2024
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Reply from Suzanne York, Registered Home Manager at Uvedale Hall
Thank you very much for your kind words, here at Uvedale Hall we take the welfare of the residents in our care seriously. We appreciate that you feel this way and I certainly share your comments with the staff. Operations manager on behalf of the whole team.
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Review from Juliette K (Daughter of Resident) published on 15 October 2024
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Reply from Suzanne York, Registered Home Manager at Uvedale Hall
Thank you so very much for this heartfelt review. You have captured what we strive to achieve so beautifully. I will endeavour to pass on your feedback to the team. With our best wishes The Manager and Team Uvedale.
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Review from Jon M (Son of Resident) published on 13 February 2024
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Reply from Suzanne York, Registered Home Manager at Uvedale Hall
Thank you for taking the time to review Uvedale Hall. You feedback is greatly appreciated by all the team.
With our best wishes, the manager and team Uvedale.
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Review from A S (Daughter of Resident) published on 8 February 2024
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Reply from Suzanne York, Registered Home Manager at Uvedale Hall
Thank you so much for reviewing Uvedale Hall and the care and support we provide, I will pass on your feedback to the team. With our best wishes the manager and team Uvedale.
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Review from J E (Granddaughter of Resident) published on 15 January 2024
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Reply from Suzanne York, Registered Home Manager at Uvedale Hall
Thank you so much for taking the time to review Uvedale Hall and the fabulous Christmas event we hosted.
The team work very hard to put the residents at the heart of the home, and to read this feedback means we truly achieve this.
I will pass on your comments to the team. With our best wishes, The Manager and Team Uvedale.
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Review from M A (Regular Volunteer) published on 10 January 2024
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Reply from Suzanne York, Registered Home Manager at Uvedale Hall
Thank you for taking the time to write us a review. We are so pleased you enjoyed the party with the Uvedale Family.
With our love and best wishes, The manager and Team Uvedale.
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Review from R R (Daughter of Resident) published on 9 January 2024
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Reply from Suzanne York, Registered Home Manager at Uvedale Hall
We had a wonderful party, and I’m so glad you enjoyed it. The choir really loved singing to you all and being part of our special day.
It was an amazing event that truly encapsulated the Uvedale Family spirit. With our grateful thanks and best wishes, the manager and Team Uvedale.
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Review from G C (Son of Resident) published on 9 January 2024
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Reply from Suzanne York, Registered Home Manager at Uvedale Hall
Thank you so much for your review of Uvedale Hall. The team all work very hard to be the best they can be for our residents, and feedback like this really shows that they succeed. With our grateful thanks and best wishes, the manager and Team Uvedale.
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Review from R H (Friend of Resident) published on 9 January 2024
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Reply from Suzanne York, Registered Home Manager at Uvedale Hall
Thank you so much for taking the time to reflect on your visit to Uvedale Hall for our Christmas activity. Your feedback and comments are sincerely appreciated and i will ensure they are passed on to the team. With our best wishes, The Manager and Team Uvedale.
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Review from J H (Granddaughter of Resident) published on 8 January 2024
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Reply from Suzanne York, Registered Home Manager at Uvedale Hall
We are so pleased that you and your family enjoyed our festive celebrations. it was such a joyous occasion and and was much needed after the last few years. Thank you for your kind words and this amazing review.
With our best wishes, The Manager and Team Uvedale
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Review from Mary E (Daughter of Resident) published on 22 December 2023
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Reply from Suzanne York, Registered Home Manager at Uvedale Hall
Thank you so much for this outstanding review of the care and support your mum receives from us here at Uvedale. All the staff try their very best to give the highest care possible so they will be very pleased to read your feedback. With our heartfelt thanks and best wishes the Manager and Team Uvedale.
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Review from R C (Daughter of Resident) published on 21 November 2023
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Reply from Suzanne York, Registered Home Manager at Uvedale Hall
It was a true honour to care for your wonderful mum and support you all during recent times. Thank you for taking the time to review Uvedale Hall, I will endeavour to pass your feedback on to the team.
With our very best wishes, the Manager and Team Uvedale.
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Review from A P (Daughter of Resident) published on 7 November 2023
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Reply from Suzanne York, Registered Home Manager at Uvedale Hall
Thank you so much for taking the time to write us such a sincere and heartfelt review. It was our absolute pleasure to be on this journey with you all. I will ensure that your kind words are shared with all at Uvedale Hall. With our very best wishes, the manager and team Uvedale.
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Review from S S (Daughter of Resident) published on 22 September 2023
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Reply from Suzanne York, Registered Home Manager at Uvedale Hall
Thank you for your Review - we are so pleased to read that you feel the care mum receives is "second to none", as that is what everyone here strives to achieve.
Best wishes, The Manager and Team Uvedale.
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Review from Ian B (Son of Resident) published on 6 September 2023
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Reply from Suzanne York, Registered Home Manager at Uvedale Hall
Thank you for taking the time to review Uvedale Hall. The team here worked very hard to ensure that your dad was cared for to the very best of their abilities and that he felt this was his home at all times. I will pass on this feedback to the team. With our very best wishes, the manager and team at Uvedale.
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The Review Score of 9.9 (9.867) out of 10 for Uvedale Hall is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.867 for Uvedale Hall is calculated as follows: ( (220 Excellents x 5) + (23 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 248 Ratings = 4.867
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Uvedale Hall is based on 21 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 21 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 29 Mar 2020
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Job Title: Home Manager
I’m passionate about providing outstanding care and love every part of working in the home. Over the years, I’ve completed a wide range of training to continually improve and support the residents.