Hillcroft House

Finborough Road, Stowmarket IP14 1PW
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9.4 104 Reviews
  • Hillcroft House, Stowmarket
Hillcroft House, located in a tranquil area of Stowmarket, Suffolk, offers a warm and inviting environment where residents are encouraged to personalise their fully furnished rooms with cherished items, creating a true 'home from home'.

The dedicated care team at Hillcroft House is selected not only for their professional skills but also for their warmth and compassion. They provide round-the-clock support, respecting each resident's dignity and individuality. Regular assessments ensure that care plans are tailored to meet evolving needs, with specialised equipment provided when necessary.

Residents benefit from visits by opticians, dentists, and chiropodists, arranged as needed. The in-house hairdressing salon offers a range of services, including manicures and hand massages, promoting well-being and self-care. The catering team prepares delicious meals and snacks throughout the day, accommodating special dietary requirements to ensure every resident enjoys their dining experience.

Surrounded by landscaped gardens with mature trees and shrubs, Hillcroft House provides a peaceful setting where residents can enjoy the outdoors and observe visiting local wildlife. Its proximity to the town centre allows easy access to community amenities, including shops, pubs, and medical services, fostering a sense of independence and connection to the local community.

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Care Provided by Hillcroft House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Parkinson's Disease
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jessica Ellis (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2003

Funding & Fees Guide for Hillcroft House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,365
    • Self-Funded Residential Dementia Care from £1,365
    • RESPITE Self-Funded Residential Care from £1,365
    • RESPITE Self-Funded Residential Dementia Care from £1,365
  • (these prices are only a guideline, please contact Hillcroft House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Hillcroft House Reviews (104)

Total of 104, showing 41-60
9.4

Hillcroft House has a Review Score of 9.4 (9.405) out of 10, based on 22 reviews in the last 2 years. Over all time Hillcroft House has 104 reviews.

Overall Experience

  • 74
  • 28
  • 1
  • 0
  • 1

Date Published

104
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21
83

Review from Ann T (Friend of Resident) published on 15 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you is not enough for this home, the visiting pod is great and the manager personally let me in for a visit to ensure we do not lose contact! They did so well keeping everyone safe and sane!
This home has always been good, I cannot wait to see all the wonderful changes I heard about from happy
looking staff! Keep going you’re doing an amazing job!

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Review from Nick C (Son-in-law of Resident) published on 18 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father-in-law went to Hillcroft House after a brief stay at another care home, who said they couldn't cope with Dad. Hillcroft House was very welcoming and understanding of Dad's needs. Dad has settled in well to his new surroundings, and the staff are really good. They also update us as and when
they need to regarding anything dad needs or is short off, giving us enough notice to sort things out. Overall a really good care home and we are happy that Dad is there being looked after in a professionally ran home.

Reply from Dagmara Kaminska, Home Manager at Hillcroft House

Thank you for kind words, from all at Hillcroft House.


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Review from G B (Son-in-law of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting my mother-in-law, I have found that Hillcroft House is a very good home. The staff from management to the cleaners are always attending to the people around them. Hillcroft is very clean and looked after. The meals are of good quality as I've seen them enjoy dinner. The patients always seem
to be well looked after and well entertained during the day with TV or music which they really enjoy. Hillcroft House is a real value for money.

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Review from M A (Daughter of Resident) published on 4 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mum has several ailments both physical and mental. Her mental capacity has got much worse of the last 6-9 months. Overall my family are satisfied with her care. We have had issues regarding the emergency bell not being plugged in, but this has been addressed. I do not always approve of the way she is
dressed, as she used to care about her appearance. Due to her disability, she is unable to join in with some of the activities.

Reply from Jon Hammond, Home Manager at Hillcroft House

The care and support we offer our residents is of high importance to the staff who work at Hillcroft House. Any matters that arise in the care and support of the residents are responded to immediately. We are very grateful for all the comments and feedback we receive which enhance the ways in which we perform.


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Review from Andrew K (Son of Resident) published on 22 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no complaints at all. Very pleased.

Reply from Jon Hammond, Home Manager at Hillcroft House

The staff at Hillcroft House take great pleasure in supporting our residents, helping them live a fulfilling life. Working closely with relatives helps us build a working relationship and enhances the homes' atmosphere.


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Review from C A (Niece of Resident) published on 21 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our experience with Hillcroft House is very good. Staff are always pleasant and helpful. Standard of accommodation is very good. Food looks wholesome and nutritious. I have found the staff very willing and able to track down items when belongings, usually slippers have gone missing.

Reply from Heather Choat, Home Manager at Hillcroft House

Looking after our residents is a great pleasure to each and every one of the staff. We thrive on getting to know our residents, their past lives and personalities. Listening to the stories that our residents tell us about the local area, helps us appreciate the input they have had in building a local community and how this community has developed into Hillcroft House.


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Review from C B (Granddaughter of Resident) published on 21 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandfather has lived at Hillcroft House since February 2019, following facial injuries, following a fall. Staff have looked after him well allowing him to recuperate. He enjoys the company of the staff, all of whom, I found to be very friendly and helpful, which goes toward making it feel really
homely for the residents. Grandad enjoys the indoor bowls and also his food at Hillcroft House. I would certainly recommend it and am grateful for the additional help and support to ensure he is safe and being looked after.

Reply from Jon Hammond, Home Manager at Hillcroft House

It is always a pleasure supporting all our residents with the daily activities. We take great pride in watching our residents having enjoyable fulfilling lives. Hillcroft House is a home from home with a family feel. Visitors and guests are always welcome at Hillcroft House.


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Review from Margaret P (Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well looked after.
Excellent food.
The activities lady is very good keeping us busy.

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Review from Kimberley R (Wife of Resident) published on 13 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My opinion is I would highly recommend to anyone who was going into a care home to go into Hillcroft House. The staff are wonderful, the residents are very well looked after in every way. Cannot fault the staff or home in any way.

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Review from Samantha R (Daughter of Resident) published on 1 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I haven't seen my dad so happy and healthy since he lived here. The care provided is exceptional. All the staff are always so happy and cheerful and always go out of their way. The activities coordinator is brilliant with the service users and the deputy manager is always so helpful. What a wonderful,
caring home Hillcroft House is.

Reply from Heather Choat, Home Manager at Hillcroft House

Thank you very much, Samantha, for your lovely review, we are so pleased Dad is happy here. He is such a character and he gives us as much fun and laughter as we give him.
Thanks.


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Review from Donna W (Daughter of Resident) published on 28 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hillcroft House is a lovely, friendly safe environment with fantastic professional caring staff and dad was so well cared for and he thoroughly enjoyed the music on a Friday afternoon which the staff would sing and dance along with him, such lovely memories for us. Nothing was too much trouble and they
were all so supportive to us as well as dad, especially in our last days with him. Wonderful.

Reply from Amanda Atkins, Home Manager at Hillcroft House

Dear Donna,
It was a pleasure to have known you and your family and an honour to have cared for dad. He will always be remembered for his smile and his cheerful nature but especially for his singing. Thank you for your lovely comments to the team that well deserves to be appreciated the way your family did.
Regards
Amanda


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Review from Kate B (Daughter of Resident) published on 28 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff who have time to interact with residents they are very caring and enjoy their work. Activities are planned and appropriate with activities carer who works every day. There are days out, memory tasks, entertainment every week, one on ones and crafts.
Residents have their independence
and walk about and are busy. The staff take care of family too. Not enough room on here for my comments, the main point is mum is very happy and settled.

Reply from Amanda Atkins, Home Manager at Hillcroft House

Dear Kate
Thank you for your lovely comments. Staff appreciate the positive feedback and its a pleasure to care for mum.
I would also like to thank you for your support with activities and treats that you bring for our residents. Thanks again for your support.
Regards
Amanda


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Review from Vivien B (Wife of Resident) published on 19 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care and understanding to my husband was faultless. The staff couldn't do enough for making him feel welcomed, involved, included. The deputy manager was fantastic as was the activity coordinator. He was only there for a brief time but was happy whilst there. He even started to put on weight. The
food was appetising especially the desserts! Fantastic staff!

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Review from P A (Brother of Resident) published on 13 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good staff excellent housekeeping. Good menu for patients and very varied entertainment.

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Review from Linda A (Sister of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having worried about my brother going into residential care, I am extremely happy and grateful to Hillcroft House! He has settled in wonderfully and the standard of care. Real care and stimulative activity and a very comfortable and clean environment and friendliness has helped him enormously. Well
done Hillcroft House!

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Review from Thomas A (Son of Resident) published on 6 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hillcroft House is a clean, friendly and safe place for my father. I feel very comfortable that he is in the best possible place. I am greeted by the friendly and professional staff, whenever I visit the standard of care is exceptional with lots of activities and interaction to keep all residents involved
and occupied. First class.

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Review from Melenie M (Relative of Resident) published on 13 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A safe haven where I feel confident my father is receiving the very best care. All of the carers are lovely, friendly and always smiling. Nothing is too much trouble and the rooms feel like home from home.

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Review from Angela P (Daughter of Resident) published on 4 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was a resident at Hillcroft for just over 2 1/2 years. She loved the company and the activities and entertainment, especially Elvis. The care she received was excellent and during the last six weeks when her Alzheimer's took its final hold, we received such caring support and nothing was too
much trouble, even in the early hours of the morning. We are still coming to terms with our loss and I have not been able to go back to visit the staff but I know when I do the welcome will be warm; it's like having another family.

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Review from C B (Daughter of Resident) published on 22 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It has been a learning curve into the life of someone with dementia.


Staff are pleasant, helpful, approachable and always willing to assist.


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Review from Diane T (Daughter of Resident) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here are wonderful. They could not possibly do more than they do and so cheerfully.

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Current Review Score: 9.4 (9.405)

Overview of Review Score

The Review Score of 9.4 (9.405) out of 10 for Hillcroft House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.405 for Hillcroft House is calculated as follows: ( (155 Excellents x 5) + (72 Goods x 4) + (21 Satisfactorys x 3) + (4 Poors x 2) + (7 Very Poors x 1) ) ÷ 259 Ratings = 4.405

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hillcroft House is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (3)

Jessica

Jessica Ellis

Job Title: Registered Manager

Joined: 2018

Hi, my name is Jess. I have worked for Healthcare Homes Group for close to 7 years, starting as a senior Care Assistant and progressing into a Home Manager role. Prior to being a Registered Manager at Hillcroft House, I was a Registered Manager for another HHG home in Thetford. My passion is Dementia Care and my aim is to strive for outstanding, specialist dementia care to ensure a high quality of life for those with advanced dementia.


Terri

Terri Watkins

Job Title: Administrator

I decided to work at Healthcare Homes as I liked the opportunity of a challenge and I was very keen to work with those with dementia. Healthcare Homes was recommended to me by a local private social worker who praised the home. I enjoy all of my working days, never a dull moment.


Spending quality time with residents is very important and always brings a smile. I always have a sense of satisfaction at the end of each day knowing that the residents have been so well looked after and are happy. Knowing you have made a difference in someone’s day in a positive way makes working very worthwhile.


Saranya

Saranya Hackman

Job Title: Chef

Joined: 2011

“I started working at Healthcare Homes in 2011; I wanted to join as I wanted to challenge myself in taking up a kitchen role after working in domestic services. To be good in this role I believe you have to be passionate about food and cooking a varied menu and be understanding of resident requirements. The biggest challenge in my professional career was coming from Thailand, I had not baked a cake in 40 years, now I bake one or two every day!”