Hillcroft House

Finborough Road, Stowmarket IP14 1PW
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9.4 104 Reviews
  • Hillcroft House, Stowmarket
Hillcroft House, located in a tranquil area of Stowmarket, Suffolk, offers a warm and inviting environment where residents are encouraged to personalise their fully furnished rooms with cherished items, creating a true 'home from home'.

The dedicated care team at Hillcroft House is selected not only for their professional skills but also for their warmth and compassion. They provide round-the-clock support, respecting each resident's dignity and individuality. Regular assessments ensure that care plans are tailored to meet evolving needs, with specialised equipment provided when necessary.

Residents benefit from visits by opticians, dentists, and chiropodists, arranged as needed. The in-house hairdressing salon offers a range of services, including manicures and hand massages, promoting well-being and self-care. The catering team prepares delicious meals and snacks throughout the day, accommodating special dietary requirements to ensure every resident enjoys their dining experience.

Surrounded by landscaped gardens with mature trees and shrubs, Hillcroft House provides a peaceful setting where residents can enjoy the outdoors and observe visiting local wildlife. Its proximity to the town centre allows easy access to community amenities, including shops, pubs, and medical services, fostering a sense of independence and connection to the local community.

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Care Provided by Hillcroft House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Parkinson's Disease
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jessica Ellis (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2003

Funding & Fees Guide for Hillcroft House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,365
    • Self-Funded Residential Dementia Care from £1,365
    • RESPITE Self-Funded Residential Care from £1,365
    • RESPITE Self-Funded Residential Dementia Care from £1,365
  • (these prices are only a guideline, please contact Hillcroft House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Hillcroft House Reviews (104)

Total of 104, showing 81-100
9.4

Hillcroft House has a Review Score of 9.4 (9.405) out of 10, based on 22 reviews in the last 2 years. Over all time Hillcroft House has 104 reviews.

Overall Experience

  • 74
  • 28
  • 1
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Date Published

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83

Review from P F (Son-in-law of Resident) published on 1 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Living within one mile of the care home enables me to visit my father-in-law on a frequent basis. I always find him contented and being well cared for by considerate staff.

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Review from Stephen P (Son-in-law of Resident) published on 27 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hillcroft appears to be run on a caring but professional basis. Residents are clearly well-attended to and always with a smile; whatever the circumstances. Concerns or suggestions are readily dealt with, and regular feedback given on resident's mood/condition. There seem to be plenty of opportunities
for entertainment and trips etc. and a regular programme of events, including group-meetings with residents families, to discuss matter of mutual interest. All in all, a well run care-home.

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Review from P L (Son of Resident) published on 22 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in this home for over 7 years and we have found the standard of care very high and although staff come and go they still seem to be very understanding with my mother and her moods that she has from time to time. I would recommend this home to other potential clients.

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Review from Andrew (Relative of Resident) published on 19 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very friendly, caring, happy home.


Our relative is happier now than they had been for years and family visits now a joy as we see our dear one, well feed, in clean clothes, properly medicated and smiling.


Staff are always friendly and approachable.


Life in a care home is probably nobodies

first choice but given all the options available to our relative this one certainly fits the bill.

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Review from Rindy C (Daughter of Resident) published on 30 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been in Hillcroft House for over 6 years. She is very happy there despite dementia. The food always looks very appetising. The staff have always got time to smile and say hello, even the cleaning staff.

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Review from Donald R (Son-in-law of Resident) published on 16 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been acquainted with other care homes with relatives as a carer. None compare with Hillcroft for standards of care and the quality of their staff both being excellent.

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Review from Cherylyne H (Friend of Resident) published on 16 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Whenever I visit my friend I find everyone is very helpful and kind. The building has a very welcoming sunny disposition, and every where is very bright and clean. The residents are all well cared for and are able to move around freely at their own free will.

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Review from Rosemary (Daughter of Resident) published on 15 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for 5 1/2 years and is in her 95th year. During this period the care she has been first class. When visiting one is welcomed by a cheerful member of staff, polite and informative. The staff are supported by an excellent receptionist and hairdresser. Both go the extra mile
to enhance the team. Welcome back to manager!

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Review from Maureen (Daughter of Resident) published on 8 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has resided at this care home for seven and a half years and has been treated in a kind and compassionate manner. The only function he is able to perform unaided is eating and drinking (when feeling well) and on occasions when not able to do so staff are very willing to assist. Family members
visit once or twice each week and invariably find a calm, organised and relaxed atmosphere. My father is 97 years old and appears content with all his needs being met.

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Review from Mandy B (Daughter of Resident) published on 16 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident for just over a year. Staff have always been supportive, kind and caring. They are welcoming and happy to answer any question we may have. We are able to sit in the garden during the summer with his great grandchildren, who love going to visit him and are made to feel welcome.

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Review from Graham S (Son of Resident) published on 9 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are superb, they look after my father dealing with his every need whilst also ensuring a high level of care to other residents. Hillcroft is like a happy family home, offering high quality care, 'home cooked food' and lots of love.

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Review from Karl W (Son of Resident) published on 3 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are very kind, caring and friendly towards my mother. Recently, two carers visited my mother who had to be taken to hospital on their day off in their own time, which was very kind of them. All staff members are genuinely concerned about the well-being of my mother.

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Review from Katie B (Granddaughter of Resident) published on 26 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very very relaxed and homely atmosphere! Like home from home. All the staff are extremely friendly, cheerful and helpful. Nothing is too much for them. Although my granddad is confused he is very happy and settled!

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Review from Jean (Wife of Resident) published on 22 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Hillcroft House for just over a year now and during that time has been treated with the utmost kindness and dignity. I visit every day and have never found the staff to be anything but cheerful, helpful and so very patient. They all make time to listen to any concerns and go
to great lengths to ensure the comfort and wellbeing of the residents.
The atmosphere is homely and cheerful, impromptu singing can often be heard, and the food is well cooked and appetising.

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Review from Enid H (Niece of Resident) published on 23 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with my uncles care. Have no problems at all.

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Review from S O (Sister of Resident) published on 12 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy calm atmosphere. Plenty of activities if desired. Residents seem content on the whole. The home is clean and cheerful, though some of the rooms are dreary. Staff are quite gentle and caring, especially deputy manager who is such a support to relatives. She always finds the time to reassure visitors
and is really kind with the residents, very 'au fait' with their problems and medication. Car park is totally inadequate, which makes visiting awkward at times. Pretty gardens but I have never seen them.

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Review from Kay (Daughter of Resident) published on 3 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Hillcroft all treat my mother (and also treated my late father)with care, dignity and respect. She is well looked after and when I visit, everyone is friendly and gives me time if I need it. I couldn't ask for better care. It would be nice, however, for there to be more activities like
there used to be to try and spark the residents interest, for more mental stimulation.

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Review from G C (Niece of Resident) published on 26 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Totally satisfied with care that my uncle receives. He seems to have settled in nicely and seems quite happy. All staff very friendly and always helpful and very caring. My uncle really enjoys his trips out with them.

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Review from Penny (Daughter-in-law of Resident) published on 20 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Too early to have a really informed opinion but indications are really positive. My father in law is comfortable and well cared for. We sincerely hope he will be a permanent resident.

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Review from Samuel S (Grandson of Resident) published on 20 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very very impressed with the friendliness and attitude of all of the staff here. The care provided is second to none and means the world to know my grandad is looked after by such loving and wonderful people. The activities organised are great and the residents always seem to enjoy them. It gives the
family great peace of mind to know grandad is properly cared for and there are always enjoyable things around the corner for him. Keep up the good work guys, it means a lot!

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Current Review Score: 9.4 (9.405)

Overview of Review Score

The Review Score of 9.4 (9.405) out of 10 for Hillcroft House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.405 for Hillcroft House is calculated as follows: ( (155 Excellents x 5) + (72 Goods x 4) + (21 Satisfactorys x 3) + (4 Poors x 2) + (7 Very Poors x 1) ) ÷ 259 Ratings = 4.405

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hillcroft House is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (3)

Jessica

Jessica Ellis

Job Title: Registered Manager

Joined: 2018

Hi, my name is Jess. I have worked for Healthcare Homes Group for close to 7 years, starting as a senior Care Assistant and progressing into a Home Manager role. Prior to being a Registered Manager at Hillcroft House, I was a Registered Manager for another HHG home in Thetford. My passion is Dementia Care and my aim is to strive for outstanding, specialist dementia care to ensure a high quality of life for those with advanced dementia.


Terri

Terri Watkins

Job Title: Administrator

I decided to work at Healthcare Homes as I liked the opportunity of a challenge and I was very keen to work with those with dementia. Healthcare Homes was recommended to me by a local private social worker who praised the home. I enjoy all of my working days, never a dull moment.


Spending quality time with residents is very important and always brings a smile. I always have a sense of satisfaction at the end of each day knowing that the residents have been so well looked after and are happy. Knowing you have made a difference in someone’s day in a positive way makes working very worthwhile.


Saranya

Saranya Hackman

Job Title: Chef

Joined: 2011

“I started working at Healthcare Homes in 2011; I wanted to join as I wanted to challenge myself in taking up a kitchen role after working in domestic services. To be good in this role I believe you have to be passionate about food and cooking a varied menu and be understanding of resident requirements. The biggest challenge in my professional career was coming from Thailand, I had not baked a cake in 40 years, now I bake one or two every day!”