The Westcliff

51 Leopold Road, Felixstowe IP11 7NR
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9.9 10 Reviews
  • The Westcliff, Felixstowe
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Care Provided by The Westcliff

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 33 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Alan Woods (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (27)
    • Couples/Companion Rooms (3)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
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The Westcliff Reviews (10)

9.9

The Westcliff has a Review Score of 9.9 (9.924) out of 10, based on 10 reviews in the last 2 years. Over all time The Westcliff has 10 reviews.

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Review from Carolyn S (Daughter of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has lived at The Westcliff for several years and the staff provide an excellent standard of care. There is a friendly, welcoming atmosphere when I visit, and many activities are laid on to entertain the residents. There always seems to be plenty of staff on hand, and the home is clean and cheerful!
Thank you everyone for all your hard work for my dad and all the other residents.

Reply from Manvinder Singh, Owner at The Westcliff

Thank you very much for your kind review. I will let the team at Westcliff Care Home know about the review. Thank you and Best Regards.


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Review from Sue A (Daughter of Resident) published on 16 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad went to live at the Westcliff in April 2022. Mum had passed away in April 2021. Dad was having carers in 4 times a day, as his mobility was not good. Even though as a family we visited regularly, Dad used to say that he felt very lonely and sometimes not safe. So we had a discussion about possibly
moving into a Care Home, which Dad had always been against. We did a bit of research into possible homes and we came up with The Westcliff. My Aunt had been a resident and we were told that she had been very happy. So it was arranged for Dad to visit and have lunch there to get a feel of the place and to view a possible room. Which he did, was made to feel very welcome by Staff and Residents alike. Consequently, Dad made the decision to move in. Dad settled down very quickly and soon felt part of the Westcliff family. Entertainment comes in, various games and quizzes are played. Never feel afraid to contact the Home if needed. I feel the Staff do very well in these challenging times.

Reply from Manvinder Singh, Owner at The Westcliff

Thank you Sue for your kind words for the home and staff. I will convey to the staff your good wishes. Regards.


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Review from Stacey S (Granddaughter of Resident) published on 12 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all absolutely amazing. I can't fault one bit how helpful and supportive the staff have been. My nanny has settled in nicely and no ask is too big. I feel we are so lucky to have found this care home for her. Thank you everyone.

Reply from Manvinder Singh, Owner at The Westcliff

Thank you very much for your review. I will arrange to send this to the Team at Westcliff. Many Thanks Regards


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Review from Susan A (Daughter of Resident) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to The Westcliff in April 2022 for respite/assessment following a hip operation. She was suffering from post-operative delirium and in very poor health. It quickly became clear that she could not return to her flat and she was offered a permanent place at The Westcliff.
The Westcliff is a
special place with dedicated, caring staff. Slowly but surely they nursed Mum back to health. The care given by all staff is exemplary and they are all cheerful and friendly. There are different activities going on every day and the residents are encouraged to join in. Often entertainment comes in and there are visits from therapy dogs which Mum loves.
It means such a lot to us that Mum is safe and happy and I can honestly say that without the care of the staff at The Westcliff, I am certain Mum would have recovered so well. I would have no hesitation in recommending the Westcliff to anyone and would like to thank everyone for their support.

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Review from Danny S (Son of Resident) published on 28 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The hospital found Dad a space at The Westcliff temporarily and when it was decided that he needed to stay and have full-time care we didn't have any doubts that The Westcliff was the best place for him. We cannot praise the home enough he was always cared for with dignity, well fed and kept stimulated
with games and entertainment. The staff are very attentive, caring and cheerful and get to know each resident as an individual. The staff have always been welcoming when we visited and very supportive. We found the atmosphere at the home is always cheerful and positive and always plenty of staff on hand. In Dad's last days, it was always comforting to know he was in good hands. Thank you to all the wonderful staff for helping us in this difficult time.

Reply from Manvinder Singh, Owner at The Westcliff

Thank you for your review of the Westcliff. I will convey your good wishes towards the home and staff to the manager and all personnel. Best Regards


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Review from Belinda S (Daughter-in-law of Resident) published on 9 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When it became clear my mother-in-law was unable to care for herself and needed 24-hour care, choosing a suitable place for her was a worrying experience, not really knowing what we were letting her in for. We needn’t have worried. The level of care mum receives is excellent. She is well-fed, kept
clean and entertained. Activities for the residents are so varied, from baking to painting to visiting singers and much more. Being so near to the town and to the beach, the residents are often taken into town for a coffee and a bite to eat, or taken to a viewing point overlooking the sea. A nice treat during lovely weather. The Westcliff really is a wonderful place. The staff couldn’t be better. They are absolutely wonderful. Mum has dementia and on the odd occasion mum is a bit down, the staff are so attentive, she’s smiling again in no time. Mum has a lot of visitors, and the staff have never complained. Mum has been here almost a year and I would recommend the Westcliff to anyone

Reply from Manvinder Singh, Owner at The Westcliff

Thank you for your excellent review. I will let the management team and the staff of the care home about the review. Once again thanks and Best Regards


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Review from Kevin S (Son of Resident) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had a bad fall and suffered a broken hip, with Mum having problems with her memory, after trying to go back home, it was clear that she needed 24-hour care. Mum was later diagnosed with dementia.
I was very concerned about Mum going into a care home, it is not something anyone likes to do.
It
didn’t take long to see the improvement in Mum's health, the staff there are fantastic, each person is dealt with in a personal and friendly manner.
Mum still has her bad days and when this happens the staff seem to pay more attention and soon get Mum smiling again.
The location is superb, staff often take the residents out into town and have tea or coffee with a snack. Just a couple of minutes away there is a bench overlooking the sea.
I can not fault anything about The Westcliff, they are more like an extended family.
Dementia care is one of the hardest areas to care for.
Anybody looking for care for their loved ones couldn't go far wrong with Westcliff.
Well done to you all.

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Review from Peter M (Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care is excellent, the staff are always polite and helpful. There is a high standard of cleanliness throughout the home. I have been living here for 12.5 years and the home is better now than it has ever been. I am very happy and settled.

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Review from C J (Daughter of Resident) published on 7 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Westcliff is close to Felixstowe’s main shops and seafront, with several sea view rooms. There's also a residents' rear garden. Occupants can bring in furniture, furnishings etc to make for homely rooms.


My mother was uplifted and revitalised at the Westcliff, and quickly made friends with residents

and carers alike; an accolade to the staff. A local doctor told us, in her view, the staff were one of the best two in Felixstowe. My mother frequently identified their support, attention, and enthusiasm of them. They also ran plenty of varied activities for residents, evident on their vibrant Facebook group.


The home was always warm and welcoming. Food was freshly cooked, nourishing, and varied, with choices always available. We found staff kind, caring, friendly, compassionate, sensitive and attentive, with a harmonious atmosphere. Requests were handled well and the phone was invariably answered promptly in a warm, friendly way. I'd thoroughly recommend the Westcliff.


Reply from Manvinder Singh, Owner at The Westcliff

Thank you for your kind words regarding the care home, staff and management. I will convey your best wishes to the staff and management.


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Review from Bev Q (Daughter of Resident) published on 7 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had to find mum a care home quickly and it was during covid time. We couldn't look around so we went by recommendations and The Westcliff was mum's new home. The staff are all lovely and caring, the Managers have always been very helpful and if we had a problem it was promptly sorted. Mum was very
happy at The Westcliff.

Reply from Manvinder Singh, Owner at The Westcliff

Thank you for your kind words for the care staff and management team. I will convey your good wishes to them.


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Current Review Score: 9.9 (9.924)

Overview of Review Score

The Review Score of 9.9 (9.924) out of 10 for The Westcliff is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.924 for The Westcliff is calculated as follows: ( (110 Excellents x 5) + (9 Goods x 4) ) ÷ 119 Ratings = 4.924

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Westcliff is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about The Westcliff

What types of Care is The Westcliff registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Westcliff provide?

Own GP if required is an additional type of care provided.

How many Rooms does The Westcliff have?

There are 27 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at The Westcliff?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is The Westcliff to the centre of Felixstowe?

0.3 mile(s) as the crow flies, distance by road may be significantly further.