The White House

Ashmans Road, Beccles NR34 9NS
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9.8 65 Reviews
  • The White House, Beccles
The White House provides residential care on a long term or short term basis for up to 31 residents. The White House has lovely landscaped gardens with a number of mature ornamental trees, shrubs and other seasonal planting. The home provides spacious single or double bedrooms, all of which are decorated to a high standard and exceptionally well furnished. They encourage residents to bring items of their own furniture and possessions to complement those already provided and to help make their room an individual retreat.

The White House is located within a quiet residential area of Beccles where its position ensures peace and privacy. The home is a beautiful period house with large windows and interesting architectural details. Its elegant and airy reception rooms are particularly welcoming, and you will find that the interior decoration has been carried to take advantage of the building's individual character. One of the most stunning features of the home is the entrance, which is dominated by beautiful mature trees.

The home also features a garden-based cabin, equipped with two entrance points, protective Perspex screens, intercom system, heating/insulation, and a nurse call button. This facility allows them to provide greater capacity for visits by friends and relatives when they are not able to meet visiting needs within the home. Strict infection control procedures are maintained to keep all residents, staff and visitors safe.

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Care Provided by The White House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 33 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Elena Dolniceanu (Home Manger)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (31)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2008

Funding & Fees Guide for The White House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,320
    • Self-Funded Residential Dementia Care from £1,320
    • RESPITE Self-Funded Residential Care from £1,370
    • RESPITE Self-Funded Residential Dementia Care from £1,370
  • (these prices are only a guideline, please contact The White House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

The White House Reviews (65)

Total of 65, showing 21-40
9.8

The White House has a Review Score of 9.8 (9.757) out of 10, based on 20 reviews in the last 2 years. Over all time The White House has 65 reviews.

Overall Experience

  • 41
  • 20
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Date Published

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Review from P C (Son of Resident) published on 20 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been happy with the care and support given to an individual resident for the past two and a half years. Been a difficult time as they were in The White House during the pandemic but everything possible was done to ensure relatives got to go when they were allowed. The care and support given
were done by a friendly team of staff and her last few days of life were especially with love and dignity. The management and admin staff are supportive and helpful. Thank you very much to you all. Would recommend.

Reply from Elena Dolniceanu, Home Manager at The White House

Thank you for taking the time to write such a lovely review. We felt honoured and privileged to look after your mum. She is dearly missed. I shall pass your kind words on to the team.


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Review from S R (Daughter of Resident) published on 12 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for several years and has been largely happy at the home. Lately, she has received much more attention and assistance. The staff have been cheerful and treat her with compassion, dignity and respect.

Reply from Elena Dolniceanu, Home Manager at The White House

Thank you for taking the time to write the review. I shall pass your kind words on to the team.


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Review from Linda T (Sister of Resident) published on 6 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My relative has been cared for at The White House for several months and has enjoyed her stay. We all found the staff friendly and supportive and very good at organising helpful visits from opticians and making sure patients were doing the best they possibly could. She always looked smart with frequent
hair do's and pedicures. Our thanks go to all the staff for making her stay so pleasant.

Reply from Elena Dolniceanu, Home Manager at The White House

Thank you so much for taking the time to write the review. I shall pass your kind words onto the staff.


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Review from Christine F (Wife of Resident) published on 24 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has recently returned home after a week in The White House. I found him to be well looked after, well fed and generally in as good spirits as he is able (dementia) during and after his stay. The home was lovely and clean, appeared to be well run and organised and the staff I met were kind,
empathetic to his needs and mine, very courteous and very helpful. I would happily send him there again.

Reply from Elena Dolniceanu, Home Manager at The White House

Thank you so much for taking the time to write the review. We're so happy that we could support you by looking after your husband, if you need help again, you know where we are. We'll always be honoured to be of help. I shall pass your kind words on to the team.


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Review from Peter W (Resident) published on 30 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is very good here. I like my room, and the staff are very good. The food is very good and plenty of it. I am very happy living here.

Reply from Elena Dolniceanu, Home Manager at The White House

Thank you so much for taking the time to write such a lovely review. I shall pass your kind words on to the staff.


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Review from Lorna M (Resident) assisted by family/friend published on 29 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly and helpful. Good choice of meals. If I don't like something, they provide me with an alternative. The activity coordinator provides a variety of activities. The laundry person is excellent and I always get my clothes back.

Reply from Elena Dolniceanu, Home Manager at The White House

Thank you so much for taking the time to write the review. I shall pass your kind words on to the team.


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Review from R D (Son of Resident) published on 10 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father moved into the White House around 12 months ago, at a very difficult time when our mother was in hospital and seriously ill. The level of care given to my father since his first admission has been very good and the staff have shown a high level of care and concern for Dad's wellbeing. We have
been kept informed of Dad's health and general condition, and the staff have always been very friendly and helpful when we visit, often during difficult times. They have also been very understanding and accommodating of our needs when dealing with matters associated with the wider aspects of Dad's health and financial needs for the future.

Reply from Elena Dolniceanu, Home Manager at The White House

Thank you for taking the time to write such a lovely review. I shall pass your kind words onto the staff.


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Review from Florence B (Resident) published on 25 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I do not have any complaints about anything at the home. Everyone is lovely. The food is great and the home is nice.

Reply from Elena Dolniceanu, Home Manager at The White House

Thank you for taking the time to write such a lovely review. I will pass your kind words onto the staff.


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Review from Nigel T (Son of Resident) published on 2 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was unable to communicate effectively after her stroke so couldn't comment on her care. From what I saw, she was cared for with compassion and empathy. All care facilities have coped extremely well under very difficult circumstances and I cannot fault The White House for attending to my mother's
needs before she sadly died in hospital.

Reply from Elena Dolniceanu, Home Manager at The White House

Thank you so much for taking the time to write the review. We do miss your mum, she will be deeply missed and I will pass your kind words on to the staff.


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Review from J B (Friend of Resident) published on 6 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always polite, cheerful and helpful. Sometimes short-staffed, however, they work hard to deliver the care required. Sometimes it is difficult to get through on the phone, at busy times. Comfortable home, good food and lovely staff.

Reply from Elena Dolniceanu, Home Manager at The White House

Thank you so much for taking the time to write the review. I shall pass your kind words onto the staff.


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Review from Ivan H (Respite Resident) published on 13 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good from staff.

Reply from Elena Dolniceanu, Home Manager at The White House

Thank you so much for your kind words. Staff and residents, we are all missing you and wishing you all the best.


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Review from C H (Daughter of Resident) published on 18 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent communication with both the Home manager and the rest of the staff. As a family, we were always listened to when discussing preferences for our mum. Always very helpful. Thank you.

Reply from Elena Dolniceanu, Home Manager at The White House

Thank you so much for taking the time to write the review. I shall pass your kind words onto the staff.


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Review from R W (Husband of Resident) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On arrival at the care home my wife was suffering a severe UTI and was delirious and anti the world. It was only the professionalism and compassion of the manager and staff quoting the advice "that she will eventually calm down and be like her 'normal' self" that kept us sane. She is now ok apart from
refusing her meds or to get out of bed. She has very little mobility. We thank all the staff for getting her to this level.

Reply from Elena Dolniceanu, Home Manager at The White House

Thank you for taking the time to write the review. I shall pass your kind words onto our team.


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Review from Wendy P (Daughter of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was able to have a garden visit with my mother. I had not seen her for many months. It was so lovely to see her. She was happy to see me. Everything was Covid safe. Had test and wore PPE. All the staff were kind and professional, and I could see Mum was well looked after. The garden had settler from
the sun and pretty flowers and shrubs.

Reply from Elena Dolniceanu, Home Manager at The White House

Thank you so much for taking the time to write such a lovely review. I shall pass your kind words onto the staff.


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Review from Irene H (Resident) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been looked after very well. The manager has been very kind to me, a lovely person. Also, the staff here have been very kind to me and nothing has been too much trouble if I need anything. Very nice people. Food is good, plenty of it.

Reply from Elena Dolniceanu, Home Manager at The White House

Thank you ever so much for taking the time to write such a lovely review. I will pass your kind words onto the team.


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Review from Andrew C (Son of Resident) published on 12 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has been very helpful in making my mothers stay a success (despite her initial reluctance). All the staff (from cleaners to management) have been very professional and caring, plus many of them have clearly taken the trouble to get to know her and make her part of the widow "family". She liked
to quiz! Her room is lovely and we have been able to bring in pictures, photos, etc to make it more personal. The care at this late stage of her life has been excellent; she is clean, comfortable and calm. Many thanks!

Reply from Elena Dolniceanu, Home Manager at The White House

Thank you so much for taking the time to write such a lovely review; I will pass your kind words onto the staff.


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Review from M C (Daughter of Resident) published on 10 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother only arrived at the home one week ago from the hospital. So far, I have found all the staff very helpful in adjusting to a new time in my mother's life. She seems to be well looked after and treated with dignity and friendliness by everyone. I have so far encountered.

Reply from Elena Dolniceanu, Home Manager at The White House

Thank you so much for taking the time to write the review; I will pass your kind words onto the team.


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Review from E A (Daughter of Resident) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When my mother was in the care of the team at The White House, she was always treated in a professional but friendly and dignified manner. It gave me great comfort to see her so relaxed, happy and well cared for despite her gradual deterioration due to the symptoms of dementia.

Reply from Elena Dolniceanu, Home Manager at The White House

Thank you so much for taking the time to write the review. I will pass your kind words onto the team.


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Review from Elizabeth C (Daughter of Resident) published on 24 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum spent 7-weeks on respite care and my dad for 3-weeks. I cannot praise the management and staff highly enough, during what was a very difficult time for my parents and our family. They were always warm, caring and supportive toward us all. The manager, in particular, proved to be not only a rock
and was so supportive when things proved to be most difficult, giving me a listening ear when I needed it. I would have no hesitation in using The White House again in the future.

Reply from Elena Dolniceanu, Home Manager at The White House

Thank you so much for this wonderful review. It was a pleasure for us all at The White House to look after your parents, and you know where we are should you need our help again in the future.


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Review from Margaret W (Resident) published on 19 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

People are very kind.

Reply from Elena Dolniceanu, Home Manager at The White House

Thank you for taking the time to write the review; very much appreciated, and it will help us improve the service.


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Current Review Score: 9.8 (9.757)

Overview of Review Score

The Review Score of 9.8 (9.757) out of 10 for The White House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.757 for The White House is calculated as follows: ( (184 Excellents x 5) + (52 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 239 Ratings = 4.757

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The White House is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (4)

Elena

Elena Dolniceanu

Job Title: Home Manager

“The staff at The White House are brilliant – they are like family and enjoy spending time with residents and meeting their emotional needs.
“We work well together as one large team with lots of support provided by the management. Our staff really do love their jobs, love the home and love the residents!”


Mark

Mark Weston

Job Title: Maintenance Manager

"From my many years of experience in the building industry, one of the biggest but most rewarding challenges was adapting to the nature of the care industry. I take pride in being professional and maintaining the home to an excellent standard. My favourite part of my day is towards the end of my shift as I enjoy knowing I've achieved something that benefits others."


Clair

Clair Sutton

Job Title: Activities Co-ordinator

"Happy family, with incredible staff and amazing individuals who live here. Our parties are some of the bests in the area in my opinion. The biggest highlight of my career so far has been being able to be there for families when they need to support the most, and seeing residents smiling and happy."


Helena

Helena Challis

Job Title: Head Chef

"There isn’t a part I don’t like apart from peeling potatoes! I enjoy tackling new recipes, seeing residents enjoy their meals and spending time making sure food looks and tastes good. I like working at The White House as it’s small, which makes us closer as a team and we know the residents very well. I’m looking forward to more events, meeting new people and getting to know families as this helps us to expand with ideas to change our menu going forward."