The White House

Ashmans Road, Beccles NR34 9NS
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9.8 65 Reviews
  • The White House, Beccles
The White House provides residential care on a long term or short term basis for up to 31 residents. The White House has lovely landscaped gardens with a number of mature ornamental trees, shrubs and other seasonal planting. The home provides spacious single or double bedrooms, all of which are decorated to a high standard and exceptionally well furnished. They encourage residents to bring items of their own furniture and possessions to complement those already provided and to help make their room an individual retreat.

The White House is located within a quiet residential area of Beccles where its position ensures peace and privacy. The home is a beautiful period house with large windows and interesting architectural details. Its elegant and airy reception rooms are particularly welcoming, and you will find that the interior decoration has been carried to take advantage of the building's individual character. One of the most stunning features of the home is the entrance, which is dominated by beautiful mature trees.

The home also features a garden-based cabin, equipped with two entrance points, protective Perspex screens, intercom system, heating/insulation, and a nurse call button. This facility allows them to provide greater capacity for visits by friends and relatives when they are not able to meet visiting needs within the home. Strict infection control procedures are maintained to keep all residents, staff and visitors safe.

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Care Provided by The White House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 33 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Elena Dolniceanu (Home Manger)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (31)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2008

Funding & Fees Guide for The White House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,320
    • Self-Funded Residential Dementia Care from £1,320
    • RESPITE Self-Funded Residential Care from £1,370
    • RESPITE Self-Funded Residential Dementia Care from £1,370
  • (these prices are only a guideline, please contact The White House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

The White House Reviews (65)

Total of 65, showing 41-60
9.8

The White House has a Review Score of 9.8 (9.757) out of 10, based on 20 reviews in the last 2 years. Over all time The White House has 65 reviews.

Overall Experience

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Review from T T (Daughter of Resident) published on 14 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted into The White House care home after a fall in which he broke his hip and his health subsequently deteriorated, meaning I could no longer care for him. He was well looked after and was seemingly well-liked by staff members. Due to covid, I was only able to visit once a week during
the summer months, but this enabled me to spend some quality time with him which was very important to me and my mother. He always told me he was well looked after and he enjoyed the music provided!

Reply from Elena Dolniceanu, Home Manager at The White House

Thank you so much for taking the time to write the review. Your father is deeply missed and I will pass your kind words onto the team.


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Review from P G (Son of Resident) published on 14 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been cared for at The White House for the past 16 months. I am very pleased with the care she has and is receiving. From the comments made to me from my mother, I know she is happy too. Food and accommodation are good.

Reply from Elena Dolniceanu, Home Manager at The White House

Thank you so much for taking the time to write the review. Your mum is part of The White House family and we are so happy to have her here with us. I will pass your kind words onto the team.


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Review from R A (Son of Resident) published on 7 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came in here in March with having dementia. The staff are very supportive and patient. As Mum's end of life is imminent the care is exceptional. All staff are very helpful and caring.

Reply from Elena Dolniceanu, Home Manager at The White House

Thank you so much for taking the time to write the review, your mum was a character, she will be deeply missed and I will pass your kind words on to the staff.


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Review from Rachel B (Daughter of Resident) published on 3 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been resident for about 20 months and during this time his increasing care needs have been amply met by the very dedicated staff. Throughout the pandemic, we have been kept well informed as to Dad's wellbeing and have been encouraged to keep in touch by various means, even when visits
haven't been possible. We are immensely grateful for the huge effort that has been made to keep the home safe during the pandemic.

Reply from Elena Dolniceanu, Home Manager at The White House

Thank you so much for taking time to write the review and I will pass your kind words on to the staff.


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Review from R Q (Wife of Resident) published on 1 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In my hour of need as a sole carer, the manager helped me accommodate my husband and he has settled very well. As he has Parkinson's and dementia this is not an easy thing to do for him and me. The room is very pleasant, quiet and clean. Unfortunately, it was necessary to move him to a care home much
nearer to where I live so I can visit him every day.

Reply from Adina Marginean, Home Manager at The White House

Thank you for taking the time to complete a review. It was a pleasure to have been able to help you and your husband, and we wish you all the best for the future.


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Review from T R (Son of Resident) published on 30 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since her arrival at The White House, my mother has received excellent care. The staff ensure that there is a warm and friendly environment. As a family, we are exceptionally satisfied that our mother is in good hands at all times.

Reply from Adina Marginean, Home Manager at The White House

Thank you ever so much for the review, it is much appreciated.
Kindly Adina


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Review from Derek H (Son of Resident) published on 21 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father had been a patient at The White House for over two years. During this time, he had received excellent care from all of the staff, and nothing was too much trouble for them.
The home itself is in a wonderful setting, with a garden which Dad loved and excellent facilities.
I can't thank
you enough, for all that you did to make Dad's stay with you so comfortable. Two of the carers also attended Dads funeral, which was very much appreciated.
Thank you.

Reply from Adina Marginean, Home Manager at The White House

Thank you very much for your review, it was a pleasure to care for your dad, he was a big character and will be greatly missed.


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Review from Angela M (Daughter of Resident) published on 19 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are very busy with a lot of residents unable to walk. But they do an excellent job and the care given is done with compassion and dignity.
The food is top class and all homemade. The manager is making a lot of good changes and is always available to answer any questions.
The let down is
the things to do for residents which have improved recently.

Reply from Irina Catanescu, Home Manager at The White House

Thank you very much for your review. We are very proud of the staff we have and the care they provide.


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Review from Graham S H (Son of Resident) published on 23 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful staff, no problems large or small in getting help for other residents. Matron - any problem, will provide answers.

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Review from M G (Niece of Resident) published on 8 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was a resident and could be very awkward and bossy at times but I believe that she received very good care.
I always found the staff to be friendly, helpful and always obliging and that she was treated with respect.
Sadly she has now passed away but the dignity and care she received was exemplary
at this time.

Reply from Adina Marginean, Home Manager at The White House

Thank you very much for taking the time to do the review, your aunt was a big character who will be deeply missed and I will pass your kind words on to the staff. You're more than welcome should you choose to come and visit for a chat and a nice cuppa.


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Review from Mary H (Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Everything satisfactory. I am happy with my situation here.

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Review from Kevin G (Son of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

If I had to describe this home in one word it would be 'friendly'. All the staff are fabulous, particularly the chef and the activities lady. The facilities are good and the overall atmosphere is fairly upbeat. The accommodation is a converted Victorian house with a modern extension set within a lovely
courtyard garden.

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Review from Doris H (Wife of Resident) published on 25 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a happy home. All care staff are wonderful.

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Review from G E H (Resident) published on 25 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care and activities excellent.

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Review from Rodney W (Son of Resident) published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived at The White House since end August 2018 she appears to be very happy, she is always praising the staff and she is being looked after extremely well. Nothing appears to be too much trouble, she loves her room and the food is very good even though she is not eating much at the moment.

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Review from A H (Son of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here are excellent. They go out of their way to be helpful, friendly and supportive. There are plenty of activities in the home organised by enthusiastic, caring staff and they make everything as inclusive as the residents are able. The management have been very understanding and helpful in
all matters. I'm really pleased with the level of care here.

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Review from M P (Daughter-in-law of Resident) published on 13 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are happy with the care provided by The White House, Beccles. However, due to mother in law not being self-motivated we would like to see more encouragement and firmer with her (note: we know the staff try on a daily basis to get her out of bed).

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Review from R W (Niece of Resident) published on 15 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

This is the 3rd months my aunt has been a resident. She is a very private person, therefore taking time to settle in. She is being looked after with understanding and patience and is comfortable in her own surroundings.

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Review from Janet C (Daughter of Resident) published on 23 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mother first arrived at the care home, I was rather concerned as the on-line review did not read well. She was initially a respite resident but now is a permanent resident and has settled reasonably well.
After many visits to my mother, I have seen how much hard work and care goes int each
day to ensure that all residents are comfortable and well fed. My mother always looks well dressed and clean. The whole house smells clean and fresh. In conclusion, I must say that I am happy for my mother to be there.

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Review from A F (Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I suffer from PSP and my youngest son said I should go in a home when I fell a couple of times in a weekend and bruised my face. My daughter told me to go in this home as it is nearest to my home environment. I complained to the manager about the noise from another room and was moved the next day to
another room. The care nurses etc are very helpful when I fall and get to the stairway.

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Current Review Score: 9.8 (9.757)

Overview of Review Score

The Review Score of 9.8 (9.757) out of 10 for The White House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.757 for The White House is calculated as follows: ( (184 Excellents x 5) + (52 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 239 Ratings = 4.757

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The White House is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (4)

Elena

Elena Dolniceanu

Job Title: Home Manager

“The staff at The White House are brilliant – they are like family and enjoy spending time with residents and meeting their emotional needs.
“We work well together as one large team with lots of support provided by the management. Our staff really do love their jobs, love the home and love the residents!”


Mark

Mark Weston

Job Title: Maintenance Manager

"From my many years of experience in the building industry, one of the biggest but most rewarding challenges was adapting to the nature of the care industry. I take pride in being professional and maintaining the home to an excellent standard. My favourite part of my day is towards the end of my shift as I enjoy knowing I've achieved something that benefits others."


Clair

Clair Sutton

Job Title: Activities Co-ordinator

"Happy family, with incredible staff and amazing individuals who live here. Our parties are some of the bests in the area in my opinion. The biggest highlight of my career so far has been being able to be there for families when they need to support the most, and seeing residents smiling and happy."


Helena

Helena Challis

Job Title: Head Chef

"There isn’t a part I don’t like apart from peeling potatoes! I enjoy tackling new recipes, seeing residents enjoy their meals and spending time making sure food looks and tastes good. I like working at The White House as it’s small, which makes us closer as a team and we know the residents very well. I’m looking forward to more events, meeting new people and getting to know families as this helps us to expand with ideas to change our menu going forward."