White Gables Care Home

16 Stanley Road, Felixstowe IP11 7DE
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9.7 60 Reviews
  • White Gables Care Home, Felixstowe
White Gables Care Home is an ideal property for older and disabled adults to pursue a full and active daily lifestyle, at the same time as providing personalised care to suit the requirements of each individual.

There is good wheelchair access and assisted bathing for those with mobility issues, while good health and well-being is supported by a varied activities programme and numerous outings.

Residents have access to comfortable lounge and dining areas, including a quiet lounge, while traditional cooking is practised to support a healthy diet.

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Care Provided by White Gables Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 37 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Becky Maskell (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for White Gables Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please contact the home for prices

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

White Gables Care Home Reviews (60)

Total of 60, showing 1-20
9.7

White Gables Care Home has a Review Score of 9.7 (9.725) out of 10, based on 12 reviews in the last 2 years. Over all time White Gables Care Home has 60 reviews.

Overall Experience

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Review from C H (Daughter of Resident) published on 11 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at White Gables for 9 months now. I am very happy with the care she receives, all the staff are lovely and are quick to respond if she needs help. White Gables has a very homely atmosphere and the staff are very welcoming, it definitely feels like my mum's own home. My mum
enjoys the food which is home-cooked and plentiful.

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Review from S C (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

White Gables has a very warm and friendly atmosphere. I feel happy in the knowledge that my father is safe and well cared for. The staff are all very friendly and most seem very well trained in what they do. The food is excellent, very varied and nutritious. The activities are absolutely brilliant and
the activities lady is a credit to the place.

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Review from R T (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has lived happily at White Gables since 2018, it was a very difficult decision to make for the family, but because of her Dementia it was the best thing for her. The care has been excellent and she is very settled. I praise the Management and staff for their continued support and for providing
a warm and friendly environment for Mum.

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Review from D B (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I never have to worry about my mum being safe and cared for at White Gables, she is in excellent hands. If she ever needs medical help staff contact the doctor immediately. The staff are so supportive to us as a family and see to Mum's specific personal needs throughout the day. The carers have gone
out of their way to get to know my mum and what her interests are. White Gables is above all a happy place, full of smiles, laughter, kindness and understanding.

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Review from Fran F (Daughter-in-law of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

2025 marked Mum's 5th year at White Gables, and she remains very happy living there. She is we think the oldest resident now and is much more frail, but we feel she is well cared for by staff who are fond of her. We are regularly told how well we did to find her such a lovely place.

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Review from Stuart H (Son of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy and well cared for by the amazing, friendly staff at White Gables. After rapidly going downhill at home she seems to be thriving both physically and mentally. I believe this is as a result of being well cared for and the general happy caring ethos at the home. I'm kept well informed
of any issues regarding my Mum and the staff are always happy to deal with any queries I may have. All in all a good experience for all.

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Review from Sheralee B (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to White Gables in December 2024 following a difficult period of time being widowed, was struggling with loneliness and showing early signs of vascular dementia. White Gables came highly recommended to us by friends and neighbours alike. Every member of staff that we have had the pleasure
of communicating with have been wonderfully caring, compassionate and understanding of Mum. Mum is still in the early stages of settling into her long-term home, but each day is a positive and loving experience for her. She has entered into activities, church services and events that she would never have taken part in at her own home. It is an absolute pleasure to see her flourish emotionally, mentally and physically and, importantly, we know she is safe.

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Review from K E (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at White Gables for over a year now and I am very happy with the level of care she receives. She is treated with dignity, patience and respect. Mum has dementia and the staff try very hard to accommodate her wishes and listen to her when she says yes or no to something giving her a sense
of independence which is important to her. Mum is a fussy eater but the staff make significant efforts to give her something nutritious that she enjoys. Her room is clean and tidy and has a lovely homely feel about it. The home is a warm and safe place for her to be. Mum doesn't join in with many activities but there are always many on offer. If I'm worried about her health or if she says she doesn't feel well the carers and seniors go above and beyond to make sure she gets the extra attention she needs or a healthcare professional is informed. I would highly recommend White Gables to anyone looking for a care home for their loved ones.

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Review from Diane H (Niece of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie is so happy and well cared for in White Gables. Staff are lovely, meals like a hotel and cater for all residents separately if needed, have even seen a glass of white wine going to a resident with their meal. I am notified if anything has happened or she has been seen by the doctor. Entertainment
and activities very good also. An excellent home, as a family we are very happy.

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Review from C J (Guardian of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

They are very caring and compassionate keeping me informed of any changes. The home has a lovely family atmosphere very welcoming and clean. The staff are always friendly and aim to please. They listen to feedback from residents and implement change where possible. The menu is very varied nutritious
and delicious!

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Review from Edward W (Cousin of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My cousin has lived happily at White Gables since 2019. The care has been excellent and she is very settled here. I must praise all the staff for their compassionate support and for providing a warm and friendly environment. The very varied and full programme of activities and entertainment has been
outstanding and my cousin really enjoys joining in. I am pleased that the key leadership roles have recently been finalised and I am sure that the home will continue to provide a high level of care.

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Review from Kim B (Power of Attorney of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had a difficult experience with another care home, the resident could hardly be happier than he is at White Gables and this is a great reassurance to me and his other attorneys. White Gables does not have the 'bells and whistles' - nor the price tag! - of a more modern purpose-built care home,
but it does have a very caring ethos and the most wonderful staff that one could wish for. On one evening visit (and one can visit at any time of day), the tender care with which the staff led the residents to their rooms almost brought me to tears. The entertainment programme is engaging and varied. The home has a great relationship with the nearby GP surgery and a paramedic visits twice a week. Communications are excellent. I cannot recommend White Gables highly enough and, if they were still alive, it would be my top choice care home in Felixstowe for my own parents.

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Review from Sue W (Daughter of Resident) published on 7 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at White Gables since 2020 moving in during Covid restrictions. Mum suffers with dementia and needed daily support. It was a difficult decision for our family.
I was recommended White Gables by a friend. Her mother had been a resident there for eight years. She was very pleased
with the care home. The staff are caring and sensitive towards mum's needs. She is settled and well looked after.
The communication has been excellent with regular email updates and monthly newsletters. We are able to visit anytime in the week and the carers are always friendly. There are daily activities for residents to take part in and relatives are invited along.
I would like to thank all the staff for their support and definitely recommend White Gables to those looking for a safe and homely place for their loved ones.

Reply from Dani Heynes, Admin at White Gables Care Home

Thank you so much for taking the time to leave us such a lovely review - much appreciated


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Review from Richard P (Son of Resident) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother is suffering from the effects of Alzheimer's and had got to the stage where she was unable to look after herself. We were concerned about putting her in a home but realised that she needed specialist care. We needn't have worried. White Gables has been wonderful in every sense, with the
staff being particularly caring. Our mother settled in quickly and is very happy there. We cannot recommend White Gables enough.

Reply from Dani Heynes, Admin at White Gables Care Home

Thank you so much for such a lovely review. It is greatly appreciated.


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Review from Christopher R (Son of Resident) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As ever the staff were extremely welcoming and attentive to the needs of my mother and the other residents, many of whom were enjoying a quiz which was great to see. Thank you to the White Gables team.

Reply from Dani Heynes, Admin at White Gables Care Home

Thank you so much for such a lovely review, it is greatly appreciated.


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Review from Helen H (Daughter of Resident) published on 15 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We're so lucky to have found White Gables. My mum went in for two weeks in January and decided she wanted to stay there. Mum was calling White Gables "home" very quickly.
The staff were all so lovely and caring, not only to Mum but to us, her family, as well. The fact that Mum called the staff her
"Angels" shows how fond she was of them and how good they were to her.
I really appreciate the staff at White Gables and everything they did for Mum, they are a fabulous team of people who have caring in their hearts.
I can't recommend White Gables highly enough to anyone who is looking for a care home in Felixstowe for a loved one.

Reply from Dani Heynes, Admin at White Gables Care Home

Thank you so much for such a lovely review, it is greatly appreciated.


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Review from Alison R (Daughter of Resident) published on 3 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved in late August 2022. We were worried about how she would cope with this (necessary) major life change.
We need not have been.
From our visits a week after her move we were reassured. There was a warm homely atmosphere and kind thoughtful staff that were interested in Mum.
We are
not able to visit frequently as we live on the south coast. So wanted to see her each day for almost a week. The staff were welcoming of our visits. Respect for all the residents we saw was evident. They are treasured individuals. Speaking to one member of staff she summed it up well saying they are all special.
Mum says - don't worry about me I am happy here. The food is lovely all freshly cooked and they are all kind to me.

Reply from Dani Heynes, Admin at White Gables Care Home

Thank you so much for such a lovely review, it is greatly appreciated


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Review from Vikki W (Great-Niece of Resident) published on 17 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a lovely home and welcoming staff who care for my aunt so well. We visited today for my aunt's 102nd birthday! We had tea and a beautiful cake, she had a lovely time. Thank you to all the staff!

Reply from Dani Heynes, Administrator at White Gables Care Home

Many thanks for taking the time to review us, it is greatly appreciated.


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Review from T P (Daughter of Resident) published on 13 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has recently moved into White Gables after many years of independent living. He was very concerned about whether he would fit in and I have nothing but praise for how the manager and her team have made him feel welcome. Dad has settled in really well and has really come out of his shell in
the time he has been there. I was so worried that he wouldn’t be happy away from his home but he surprises me every time I see him with his optimism and cheerfulness. He is a changed man. I can’t thank the staff enough for the care shown. It is, I think, much harder for men than women to make the move as so many care homes have very few male residents but White Gables really is a home from home.

Reply from Alison Hudson, Manager at White Gables Care Home

Thank you so much for taking the time to leave us a review - much appreciated.


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Review from Carol R (Daughter of Resident) published on 13 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We will never be able to thank the manager and all the staff enough for taking our mum in as a resident in an emergency situation. Since August 2021, Mum has been looked after so very well and has settled in nicely. The entire team are so caring and work so hard to look after their residents. I know
that my mum thinks the world of the team who look after her as do we, her family. We certainly chose the right residential care home for Mum and I wouldn’t hesitate to recommend White Gables to anyone.

Reply from Alison Hudson, Manager at White Gables Care Home

Thank you so much for leaving such a lovely review, much appreciated.


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Current Review Score: 9.7 (9.725)

Overview of Review Score

The Review Score of 9.7 (9.725) out of 10 for White Gables Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.725 for White Gables Care Home is calculated as follows: ( (105 Excellents x 5) + (35 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 142 Ratings = 4.725

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for White Gables Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 May 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Frequently Asked Questions about White Gables Care Home

What types of Care is White Gables Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does White Gables Care Home provide?

Own GP if required is an additional type of care provided.

How many Rooms does White Gables Care Home have?

There are 37 Single Rooms.

What are the Facilities & Services at White Gables Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is White Gables Care Home to the centre of Felixstowe?

0.3 mile(s) as the crow flies, distance by road may be significantly further.