White Gables Care Home

16 Stanley Road, Felixstowe IP11 7DE
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9.7 60 Reviews
  • White Gables Care Home, Felixstowe
White Gables Care Home is an ideal property for older and disabled adults to pursue a full and active daily lifestyle, at the same time as providing personalised care to suit the requirements of each individual.

There is good wheelchair access and assisted bathing for those with mobility issues, while good health and well-being is supported by a varied activities programme and numerous outings.

Residents have access to comfortable lounge and dining areas, including a quiet lounge, while traditional cooking is practised to support a healthy diet.

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Care Provided by White Gables Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 37 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Becky Maskell (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for White Gables Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please contact the home for prices

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

White Gables Care Home Reviews (60)

Total of 60, showing 21-40
9.7

White Gables Care Home has a Review Score of 9.7 (9.725) out of 10, based on 12 reviews in the last 2 years. Over all time White Gables Care Home has 60 reviews.

Overall Experience

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Review from Nick H (Great-Nephew of Resident) published on 11 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is always difficult when a loved one has to go into a care home, it's a huge decision for a family to make. My great aunt went to White Gables and I am so relieved to see that she is happy, has a fantastic room and is well cared for.
The manager and her team run an extremely professional and friendly
operation, nothing is too much trouble, the level of care is excellent and we as a family are regularly kept up to date via bulletins and newsletters.
I have always felt extremely welcome when visiting, the home is well-appointed and the staff are always helpful. The residents are all happy and there's always a full programme of events to keep everyone busy and entertained.
It is a credit to the team that they have kept Covid away from the residents and took the necessary measures needed to ensure the safety of all.
I would not hesitate to recommend White Gables to anyone faced with this tough decision and would like to thank the manager and her team for their professionalism and all they do.

Reply from Alison Hudson, Manager at White Gables Care Home

Thank you so much for your lovely review - greatly appreciated.


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Review from Steve B (Nephew of Resident) published on 4 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean, efficient and nice staff.
Aunt seems happy there.
Facilities are good with activities for residents to enjoy if they wish to join in. Covid was managed well, we are kept informed in a timely manner by email and telephone.

Reply from Alison Hudson, Manager at White Gables Care Home

Many thanks for taking the time to review us, it is greatly appreciated.


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Review from Brenda R (Daughter of Resident) published on 4 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for this team. My mum came for a trial and decided to stay. She loves all of the staff, her room is very comfortable and she likes the food.
I have to say the care team are so good, they really care and nothing is too much trouble either for us or for Mum.
We got very lucky
with this care home at a time that could have been very difficult, but the team made it very easy.
They are attentive to Mum's needs and have already noticed small things very quickly that have saved Mum from being poorly.
I really cannot praise them enough, thank you for giving us the peace of mind that we were desperate to find and the right care for Mum.

Reply from Alison Hudson, Manager at White Gables Care Home

Thank you very much for such a lovely review, it is really appreciated.


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Review from K L (Daughter of Resident) published on 14 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We wanted to thank all the carers and staff for their amazing care of my father.
He suffered from dementia and we could not have asked for him to be in a better place. He was happy for his final year and was very well look after.
The food was all home cooked, rooms very clean and he was always dressed
smart and care taken.
He was a proud person and he was treated with respect and great care.
I would highly recommend this home for any families that may be facing a tough decision for the care of their parents.

Reply from Alison Hudson, Manager at White Gables Care Home

Thank you very much for your kind review, it is greatly appreciated.


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Review from Isabelle F (Wife of Resident) published on 8 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Prior to moving to White Gables from another care facility, my husband became withdrawn, sad, uncommunicative and lonely. Never leaving his room.
He very quickly settled in his new home in White Gables. He regularly goes downstairs and even stays a little in the lounge. The change in his life is great;
he listens to music again, even plays scrabble. He interacts with us and laughs. All of this is a happy first in a very long time.
I cannot thank enough the management and the team of cheerful, understanding carers for the difference they have made to my husband and his family. We only wish we had done this much earlier!

Reply from Alison Hudson, Manager at White Gables Care Home

Thank you very much for your review, it is greatly appreciated.


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Review from P F (Daughter of Resident) published on 3 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved my father with advanced dementia to White Gables after a bad experience in a different home. He was becoming increasingly withdrawn, having multiple falls with worsening mobility, not eating well and complaining of non-specific pains. Within 3 days, and this has been sustained now for a few
weeks, he was eating everything in front of him, socialising, leaving his room and no longer complaining of pain. He and my family have been treated with the utmost compassion and kindness. The carers take the time to understand his needs and get to know him properly, listening to us if we have advice. This is so important, especially when dealing with dementia. He is behaving as though White Gables is his home, a big difference from before.

Reply from Alison Hudson, Manager at White Gables Care Home

Thank you very much for the kind review you have left us, it is much appreciated.


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Review from Trisha H (Daughter of Resident) published on 20 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to White Gables Care Home for respite as her dementia was causing concern for her safety at home. She has been treated with kindness and compassion by all staff. Communication is excellent from the manager and care staff. Due to Covid restrictions, there is an appointments system in place
with lateral flow testing. It all works extremely well. I cannot fault the place.

Reply from Alison Hudson, Manager at White Gables Care Home

Thank you so much for taking the time to leave a review - it is very much appreciated.


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Review from S B (Daughter of Resident) published on 15 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This review comes at a time during lockdown. So we have no other experience other than the restrictions at this time.
Our Mum has been very complimentary of all the care and support she has been given and can't rate them highly enough for their kindness at this time. When our father passed all the
staff were very supportive and kind, always available and approachable in our time of need.

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Review from Heather C (Daughter of Resident) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so thankful to the staff and management of White Gables Care Home for the care and love shown to my mum over the past two years. During the last six weeks of her life, she was so wonderfully nursed. This establishment is a family 'home from home' and I would have no hesitation in recommending White
Gables Care Home for your loved ones.

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Review from Judith R (Daughter of Resident) published on 21 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum continues to be happy, content and settled at White Gables. In her own words, she says she is being very well looked after and I don’t need to worry about her. This is a huge relief to me and has been particularly over the last 18 months, as I live many miles away. This is thanks to the continued
hard work and efforts of everyone in the team. They communicate well with the family and the range of activities has improved over the last few months. I have no hesitation in recommending White Gables.

Reply from Alison Hudson, Manager at White Gables Care Home

Thank you very much for your lovely review, it is very much appreciated.


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Review from Shirley W (Daughter of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would not hesitate to recommend White Gables Care Home, a homely home, why wouldn't I when it's been my mums home for over 3 years. They have had a very difficult time during lockdown due to Covid 19 but they have kept all the residents safe and well during that time, thankfully they have had no infections.
As relatives, we have been kept up to date with all that's been going on and have kept us in touch with our loved ones via facetime etc when we weren't allowed to visit. It's all down to a kind caring and friendly staff. Thank you!

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Review from Julie D (Daughter of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic - after a recent hospital day visit with my dad, it was nice to hear him say "they made me a nice cup of tea when I got home!" - says it all - thank you to a great team.

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Review from Edward W (Cousin of Resident) published on 23 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

White Gables has provided a very friendly and caring home for my cousin over the last two years. Her health has improved and any medical needs have been addressed promptly. All the staff have been very professional, kind and supportive. She has benefited enormously from the wide range of activities
that White Gables has organised for the residents. I would have no hesitation in recommending White Gables to other families considering residential care for their relatives.

Reply from Alison Hudson, Manager at White Gables Care Home

Thank you very much for your kind words and lovely review - it is really appreciated.


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Review from Lisa S (Daughter of Resident) published on 23 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a White Gables resident only 3 months before the first national lockdown began and it was a worrisome time for the whole family. The White Gables team were fantastic at helping her to settle in quickly and have exceeded all expectations once the home went into lockdown. Here we are
17 months on from my mother's arrival and she is so well cared for and welcomed by all at White Gables. Lockdown was particularly tough for everyone at the home but White Gables provided excellent safety procedures and kept Covid at bay; rallied the residents with their care and attention and ramped up the in-house entertainment to keep the residents smiling. Families are kept up to date with activities and news from White Gables with regular newsletters and photos to see how their relatives are engaging when we're not there to spy! The home is clean, lively and cheerful and all staff members are patient and smiling - even when dealing with us demanding family members!

Reply from Alison Hudson, Manager at White Gables Care Home

Thank you very much for such a great review. Your positive comments are greatly appreciated.


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Review from Janet P (Daughter of Resident) published on 23 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

White Gables has provided a friendly, safe and stimulating place for my mother to live for the past four years. The resident-centred approach to caring is obvious from every member of the staff team. Mum's confidence has grown since living at White Gables and she absolutely loves the variety of the
activity programme, as long as there is some singing! She says that she "couldn't live anywhere better". During the Covid crisis, the staff continued to work to very high standards despite their additional responsibilities. Arrangements to visit residents were made as soon as Government guidelines permitted and always with caution and the wellbeing of staff and residents paramount. Moving into residential care was a daunting prospect for Mum and me but we are both so happy with the choice we made and would highly recommend White Gables.

Reply from Alison Hudson, Manager at White Gables Care Home

Thank you so much for leaving us such a positive review, with lovely comments from your mum. It really is appreciated.


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Review from Julian J (Son of Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home has navigated through the pandemic with great success - looking after residents and family with care and compassion. Excellent management.

Reply from Alison Hudson, Manager at White Gables Care Home

Thank you very much for leaving a review for us at White Gables, it is greatly appreciated.


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Review from Terence H (Nephew of Resident) published on 10 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would have absolutely no hesitation in recommending White Gables to any prospective resident. On entering the home, the atmosphere is warm and welcoming. The staff are, without exception, all friendly, approachable and polite and clearly committed to their work in caring for their residents and nothing
is too much trouble - very much a reflection on very professional and capable management. My aunt has been very well cared for by the team, has a beautiful room and I know I do not have to worry about her well-being. I have received some great photographs of the residents enjoying their entertainment which is very comforting. The home has provided updates during the Covid crisis to keep me up-to-date during a very difficult period and it is to their great credit that there has been no outbreak of the virus within the home. Well done indeed to all concerned - thank you.

Reply from Alison Hudson, Manager at White Gables Care Home

Many thanks for the lovely review you have left - it is much appreciated.


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Review from C H (Daughter of Resident) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

White Gables is a lovely home and I would have no hesitation recommending it. All the staff are kind, loving and caring. They have looked after my dad so well for the last 2 years and nothing is too much trouble for any of them and any issues are always dealt with quickly and efficiently.

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Review from J H (Daughter of Resident) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very clean home and helpful, caring friendly staff. Always a bright and cheerful welcome at any time of the day when visiting.

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Review from Ray F (Son of Resident) published on 10 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had only been at White Gables for 3 months prior to the Covid lockdown, but we had noticed an immediate improvement to her mental and physical wellbeing within the first month and although it is now 4 months since we saw her, our phone conversations appear to show this improvement has been
maintained and she seems very happy with everything at White Gables.

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Current Review Score: 9.7 (9.725)

Overview of Review Score

The Review Score of 9.7 (9.725) out of 10 for White Gables Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.725 for White Gables Care Home is calculated as follows: ( (105 Excellents x 5) + (35 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 142 Ratings = 4.725

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for White Gables Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 May 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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