Review from D R (Daughter of Resident) published on 10 August 2020
Submitted via Postal Card • Report

Overall Experience

Cannot fault White Gables Care Home in any way. Staff have done a fantastic job during this very difficult time and at no time have I worried that my mother would be at risk to this virus. I cannot praise the staff enough for all that they have done and that they have kept me informed during all of

this time.
Thank you to all at White Gables.

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Review from A J (Son of Resident) published on 22 July 2020
Submitted via Website • Report

Overall Experience

Mum is very happy at White Gables. She enjoys the food, social life and safety and security. It has become her home. The exceptional service provided to my mother has been demonstrated time and time again but perhaps most noticeably in the way the home has progressed through the Covid-19 pandemic. The

home was locked down early, and numerous procedures and precautions were introduced to protect the staff and residents. It is a credit to the home and staff, that the home has remained Covid free throughout. The staff have facilitated video calls to enable us to have regular face to face calls and have supported mum throughout. The home recently managed the return of my mother from a short stay in hospital in a sympathetic and caring way. Isolating her from other residents for 14-days while still providing the care and company she needed.

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Review from Marion S (Daughter of Resident) published on 27 March 2020
Submitted via Postal Card • Report

Overall Experience

A wonderful environment for loving care and safety for my mother. A real home from home that enabled her and the family to be relaxed and worry-free.

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Review from Yvonne C (Daughter of Resident) published on 4 April 2019
Submitted via Postal Card • Report

Overall Experience

My mother moved to White Gables shortly after the death of her husband a year ago. From the start, she was treated with kindness, dignity and care.
Once she moved from the top to ground floor room (after a month) she settled well and happily. It is a great relief and comfort to me knowing she is safe

and so well cared for. The activities offered are brilliant and relatives are always welcomed. I am so grateful to the staff for providing all my mother's needs so she can enjoy life to the fullest possible.

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Review from Ann and Jane (Daughter of Resident) published on 30 January 2019
Submitted via Website • Report

Overall Experience

Our mother has been a resident at White Gables since July 2014 and for all of that time, the care that she has received has been tailored to her needs for her increasing dementia.
All the staff, management, carers, cooks, cleaners and handyman show the same level of care and compassion. From our first

steps through the front door when looking for a place for mum our immediate feelings were “home from home”. This has not changed. We feel like one of the family and we know we can visit at any time of day or night.
The meals are home cooked and excellent and the staff lay on extra celebrations i.e. birthdays, Mother’s Day, Christmas to which family members are warmly invited.
The activities for the residents are many and varied, some of which are 'in- house' and others are invited in. We help with the resident's choir which we find rewarding to see the evident enjoyment and participation of the residents.
We have no hesitation in recommending White Gables to anyone.

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Review from Rosemary N (Daughter of Resident) published on 1 January 2019
Submitted via Website • Report

Overall Experience

White Gables in Felixstowe is an excellent Residential Care Home, run by a very caring manager and staff, who are always very attentive and kind to patients, making sure they are as comfortable as possible as well as being stimulated and happy. I’ve been visiting a resident regularly for the past 3

1/2 years and find it to be a happy environment.

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Review from Andrew B (Son of Resident) published on 21 November 2018
Submitted via Website • Report

Overall Experience

Fabulous care home with outstanding staff who have delivered an exemplary service for my parents since 2013.

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Review from Maddy F (Daughter-in-law of Resident) published on 21 November 2018
Submitted via Website • Report

Overall Experience

My parents in law came to live at White Gables 5 years ago. They both chose the home and there has never been a day when they or us have regretted it. From day one they were welcomed and allowed to have two separate rooms rather than a shared one, and were able to have their own telephone line fitted

to maintain some independence. They have felt safe at all times and the staff are friendly and keep us in touch with any changes. My father in law was able to stay when he was at end of life and he had amazing individualised care. I can not fault anything here. Thank you.

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Review from Dawn J (Daughter-in-law of Resident) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience

My mother in law has settled in well and is very happy at White Gables Care Home. Staff are friendly and approachable. They spend time with residents, talking, laughing, painting nails quizzes, dancing etc. A lovely atmosphere. There is a wide range of food which is beautifully cooked and smells delicious

as you walk in the door. White Gables Care Home has given our family peace of mind knowing mum is in safe and caring hands. As frequent visitors, we always feel welcome.

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Review from Jacky E (Daughter of Resident) published on 15 October 2018
Submitted via Postal Card • Report

Overall Experience

I cannot praise the staff at this care home enough. They are helpful, friendly and very caring. My mother wakes at different times and the staff will always get her a breakfast whatever the time of day or night. This care home gives me peace of mind. As my mother requires 24 hour care.

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Review from Deborah O (Daughter of Resident) published on 24 April 2018
Submitted via Website • Report

Overall Experience

My father going into care was one of the most difficult decisions we as a family had to make, but from the first informal visit to his end of life care, we knew we had made the right decision not only for my father but my mother too. As a family, we were always made to feel welcome in the home, as if

it were an extension of our own. The staff showed great kindness and compassion to my father, as he made the transition from home to care, and as his condition deteriorated, the staff met his changing needs accordingly, with kindness and professionalism.
The food was of a very high standard and my fathers dietary needs were met with great flexibility, nothing was too much trouble.
Over the eight months that he was there, he celebrated his birthday which the staff made into a very memorable day for us all. His end of life care was extremely compassionate, with finishing touches to make his passing very special to us.

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Review from Ingrid S (Daughter of Resident) published on 5 March 2018
Submitted via Website • Report

Overall Experience

Having visited my mum at White Gables for the last 2/3 years I made many observations. I soon came to the conclusion that this was the very best care facility for her. They provided as a whole staff, cleanliness, care, kindness and compassion not only to their residents but also to relatives. The sincere

support was excellent.
The food was freshly cooked and pleasantly presented with a varied menu. Also emotional, spiritual and physical needs were given.
I would highly recommend a visit if you find yourself or family member in need of care.

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Review from Gill G (Daughter of Resident) published on 5 March 2018
Submitted via Website • Report

Overall Experience

My mum and dad had Alzheimer's disease and eventually, we had to move them from their own home to White Gables. We were lucky that 2 rooms were available and White Gables staff made sure their transition from home to residential care went as smoothly as it could. The staff were so nice and so caring.

When my dad died last year (January 2017), they did their utmost to give mum the love and comfort she needed.
I always felt very welcome visiting the home and my husband and I were able to celebrate Christmas and birthdays with mum and dad and in a room on our own or in a more private part of the dining room. Nothing was too much trouble.
I never worried about mum and knew she was in very capable hands. When dad died, the staff were there not only for me but especially for mum, showing such love and understanding. I have no regrets whatsoever in my parents' last years together and mum's time there on her own.

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Review from David S (Power of Attorney of Resident) published on 2 February 2018
Submitted via Website • Report

Overall Experience

As attorney for the resident for many years, she was admitted in November 2003 after two enforced moves; one because a home closed and the second where the room was unsuitable. Despite deteriorating health over the years, I am convinced that, because of the excellent care given, she attained her 100th

birthday a few months ago. Despite her circumstances, the staff still did their best to celebrate the occasion and it was only recently that she died. I was impressed by the compassionate reaction of the staff when dealing with the personal effects as they demonstrated their care and concern for her.

Senior staff were invariably available if needed both by telephone and email, and my wife (a trained nurse and former care home manager) was always impressed with the cleanliness and comfort of the resident, a lovely tidy room with records clearly showing regular attention in respect of diet and hydration.

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Review from Catherine O (Friend of Resident) published on 12 December 2017
Submitted via Website • Report

Overall Experience

The care at White Gables is excellent. The staff are very friendly and patient and nothing is too much for them. There are numerous activities residents can be involved in if they wish and are able. The food is outstanding and efforts are made to accommodate any dietary requirements. There is a very

good link with the local surgery, GPs, practice nurses etc. The end of life care for my friend was excellent and communication from staff was frequent and sympathetic.

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Review from Lynda H (Daughter of Resident) published on 30 November 2017
Submitted via Website • Report

Overall Experience

Before commencing my own review of White Gables I read my fellow reviewers’ comments. Their eloquent personal and detailed reviews echo completely my mum’s and my own experience of all the services consistently provided by the White Gables residential team. Specifically, I would highlight the following

descriptive words used above devoted/dedication, ‘home from home’, professional, expertise, compassion, good humour, treated as individual, family, dignity, first class, patient and tolerant, interesting activities, nutritious meals, care planning and emotional support.

I cannot recommend White Gables highly enough. As mum and I did, why not make an appointment to visit the home where like us you will make the assessment that White Gables is the only choice for residential care for you or your loved one.

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Review from Gill L (Daughter of Resident) published on 5 September 2017
Submitted via Website • Report

Overall Experience

The care here is outstanding in every way. All the staff seem to love their work and are devoted to the residents. My mum had quite bad memory problems and difficulty walking, but from the moment she moved in, she felt she was at home. She was constantly saying how caring and wonderful everyone was.

The food was good and the care holistic caring for mind, body and spirit. I witnessed many interactions where the carers showed that they were concerned for her and wanted the best for her. During the last month or so, we wanted her cared for at the home and the manager and all the team made it quite clear that they were very happy for that to happen. They kept in touch by email with me as I lived too far away to pop in frequently. She had the best possible life for her last few months and the best possible death. It is impossible to say in words how loved my mother, sister and I felt and how grateful we are.

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Review from Sandra (Niece of Resident) published on 9 August 2016
Submitted via Website • Report

Overall Experience

My aunt lived at White Gables for 3 ½ years, a real "home from home", a welcoming, comfortable, happy house where the quality of care is immediately obvious. The tasteful decor and furnishings throughout contribute much to the homely feel. The choice and quality of meals is impressive and a good range

of activities is on offer. The professionalism, expertise and understanding of the manageress are emulated by her staff, whose compassion, dedication, friendliness and good humour must make them second to none. My aunt often expressed how well she was looked after. Most importantly she felt that she was treated as an individual. Although my family live far from Felixstowe we visited regularly and felt part of the White Gables "family". The support we all received during visits in the final weeks of my aunt's life was very much appreciated and the way in which staff dealt with her end-of-life care, with such compassion and respect for her dignity, will never be forgotten.

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Review from Anne N (Daughter of Resident) published on 25 April 2016
Submitted via Website • Report

Overall Experience

My Mum moved to White Gables in March 2015 and lived there very happily until she died in March 2016. I visited often as did many other members of my family and my Mum's friends. I found the care to be absolutely first class, the team are extremely dedicated, caring, patient and professional. Activities

are frequent and Mum joined in a lot. All the residents are always smartly dressed in very clean, pressed and coordinated outfits. The team always do all they can to ensure that all the residents are respected with their dignity preserved.
I am especially grateful for the care they showed my Mum during the last week of her life, Mum didn't want to go to hospital and the team ensured that she didn't have to go. I sat with Mum for most of the last week of her life and in addition to all the tasks the team had to complete for all the residents they checked on Mum (and me) at least once an hour (day and night) keeping us both as comfortable as possible. I strongly recommend White Gables.

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Review from Alison (Daughter of Resident) published on 21 January 2016
Submitted via Website • Report

Overall Experience

My mother lived at White Gables for 11 1/2 years. During her time there the care given by ALL members of staff was outstandingly good. All aspects of her life were given consideration - interesting activities daily, opportunities to go on visits, stimulating speakers and entertainment, nutritious varied

menus with plenty of choice and a clean, safe, warm home to live in. The regular residents and relatives meetings gave all stakeholders a chance to have a say in how things happened at the home.

The staff involved me in the care planning and, specifically, we were able to establish an end of life plan which was amazingly helpful to Mum and me. I was informed and consulted about any decisions needed to ensure that Mum was well cared for throughout the long time she lived at White Gables.

Over the time Mum was at White Gables, she gave the staff several challenges which were dealt with sensitively and appropriately. When she broke her ankle following a fall, she was unable to move herself and the staff enabled her to take a full part in the life of the home, in spite of her disability. They coped admirably with the demands she placed on them! Their patience and tolerance was astounding!!

At the end of her life, Mum was confined to her bed for over a month. I spent many hours with her and witnessed the professionalism and dedication of the staff. They treated her with dignity and respect. For a long period she was almost totally unresponsive and their care was amazing and I found it very touching. The support I was given during this long and very challenging time was unbelievable. Not only did the staff (care staff, cleaners, maintenance man, management and owners) give me emotional support but also ensured that I was fed and watered!

I really cannot praise the home and staff highly enough. Absolutely everyone employed there is professional, efficient and caring. I hope that if I have to go into care the same team will be there to look after me.

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White Gables Care Home

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