All fees are inclusive except for personal toiletries, on-site services such as hairdressing and chiropody, and any additional private treatments requested.
Third party top up would be required for those being supported by social services, dependent on need and circumstance.
The home allows visiting at any time
Car park on site
The Willows has a Review Score of 9.1 (9.132) out of 10, based on 4 reviews in the last 2 years. Over all time The Willows has 4 reviews.
Review from Emily B (Daughter of Resident) published on 21 August 2024
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Reply from Teresa Strudwick, Registered Manager at The Willows
Thankyou so much for your kind words and recommendation. It really does mean a lot to us all at The Willows.
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Review from Susan M (Daughter of Resident) published on 21 August 2024
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Reply from Teresa Strudwick, Registered Manager at The Willows
Your kind words mean so much and are really appreciated by all of us. Thank you.
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Review from Alison B (Daughter of Resident) published on 2 August 2024
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Reply from Bhavin Morjaria, Managing Director at The Willows
Thank you for your kind words. We're thrilled to hear your mum is happier and content at The Willows. Our team takes pride in providing compassionate care, and it's wonderful to know our efforts have made a positive impact. Your appreciation of our friendly atmosphere and dedicated staff means a lot. Thank you for recommending us.
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Review from Natalie B (Granddaughter of Resident) published on 25 July 2024
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Reply from Teresa Strudwick, Registered Manager at The Willows
Thank you for your feedback; it is very much appreciated. We are all looking forward to our next event later in the summer.
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The Review Score of 9.1 (9.132) out of 10 for The Willows is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.2 out of 5 from 4 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.957 for The Willows is calculated as follows: ( (45 Excellents x 5) + (2 Goods x 4) ) ÷ 47 Ratings = 4.957
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.175 Points relating to the number of positive Reviews for The Willows is based on 4 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5. 4 Positive Reviews ÷ 5 = 0.8
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 14 Feb 2020
Caring
Effective
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Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 07 Apr 2025
Residential Care
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Job Title: Registered Manager
Joined: 2024
As your Home Manager, it's my greatest joy and privilege to establish a meaningful relationship with each and every one of you and I look forward to enjoying the pleasure of working with you.
I am committed to going beyond my role of being a manager by ensuring that The Willows has a family-like atmosphere where everyone feels valued, understood, and deeply cared for.
I believe that the heart of our home lies in the smiles, stories, and shared experiences of our residents.
That's why I make it our mission to ensure that each day here is filled with comfort, enjoyment and meaningful life
Together, we make our home a place of laughter, love, and lasting memories.
Your thoughts, feedback, and participation are well appreciated and inform us in making our community vibrant and fulfilling for everyone.
Looking forward to many more beautiful moments together!