Wings

17 The Grove, Beck Row, Bury St Edmunds IP28 8DP
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8.8 2 Reviews
  • Wings, Bury St Edmunds
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Care Provided by Wings

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 6 Service Users
  • Primary Care Categories
  • Learning Disability
  • Mental Health Condition
  • Respite Care
  • Younger Adults
  • Care Offered
  • Anorexia/Bulimia/Self Harming
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Other Care Provided
  • Independent Living Training
  • Own GP if required

Good to Know

  • Person in charge
  • Phoebe Higginbotham (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (6)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2005
    • Number of floors: 1

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
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Wings Reviews (2)

8.8

Wings has a Review Score of 8.8 (8.833) out of 10, based on 1 reviews in the last 2 years. Over all time Wings has 2 reviews.

Overall Experience

  • 2
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Date Published

2
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1

Review from Lewis C (Partner of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner is a temporary resident at Wings, the staff are some of the most caring and thoughtful people I have ever encountered, each member of staff brings something different to the team and really contributes to the homely, safe and caring feeling that Wings gives. The management team and senior
staff team are second to none and are extremely accommodating, communicative and involved in the care process. I can't thank the team enough for everything that has done for her.

Reply from Paul Jaggs, Business Development Manager at Wings

Thank you for your lovely feedback. I will ensure the team at Wings hears this.


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Review from Robert P (Father of Resident) published on 2 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has been here for just over a year. When she first came, she was very apprehensive, but the manager and staff were so nice. She soon settled in, and now she is very happy, and that makes me very happy. They take her to bingo, also shopping and other outings. My daughter was in a bad place
mentally before coming here, but now she is more relaxed and happy. Wings is a Godsend, and I can't praise them enough.

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Current Review Score: 8.8 (8.833)

Overview of Review Score

The Review Score of 8.8 (8.833) out of 10 for Wings is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Wings is calculated as follows: ( (10 Excellents x 5) ) ÷ 10 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.833 Points relating to the number of positive Reviews for Wings is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 6 registered maximum number of service users is 1.2. 1 Positive Reviews ÷ 1.2 = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Jun 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Wings

What types of Care is Wings registered for?

Respite Care, Learning Disability, Mental Health Condition & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Wings provide?

Independent Living Training & Own GP if required are other types of care provided.

How many Rooms does Wings have?

There are 6 Single Rooms.

What are the Facilities & Services at Wings?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Wings to the centre of Bury St Edmunds?

13.9 mile(s) as the crow flies, distance by road may be significantly further.