Yaxley House

Church Lane, Yaxley, Eye IP23 8BU
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9.9 35 Reviews
  • Yaxley House, Eye
Yaxley House is a beautiful 15th century building in a peaceful rural setting. It has four acres of grounds and a secure courtyard garden for residents' pleasure.

The home provides excellent person centred care to its residents in a friendly, homely environment which is adapted to suit each individual's daily wishes.

Yaxley House has a modern, purpose built unit for up to eighteen residents who have dementia, which is built on one level with easy access to the residents' courtyard garden.

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Care Provided by Yaxley House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 34 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care

Good to Know

  • Person in charge
  • Mandy Goddard (Home Manager)
  • Admission Criteria
    • Ages 45+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013

Funding & Fees Guide for Yaxley House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £850 – £1,200
    • Self-Funded Residential Dementia Care £850 – £1,200
    • RESPITE Self-Funded Residential Care £850 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £850 – £1,200

  • * Subject to assessment
  • (these prices are only a guideline, please contact Yaxley House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Yaxley House Reviews (35)

Total of 35, showing 21-35
9.9

Yaxley House has a Review Score of 9.9 (9.925) out of 10, based on 15 reviews in the last 2 years. Over all time Yaxley House has 35 reviews.

Overall Experience

  • 27
  • 6
  • 1
  • 0
  • 1

Date Published

35
4
5
15
20

Review from Deborah P (Wife of Resident) published on 8 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at Yaxley for 5-years with Dementia. It has been a journey that the care home has shared with me and my husband, so many twists and turns to this condition.
The care has been over the last year, in particular, amazing. Many strides forward and no stone left unturned during the challenging
times that Covid has thrown at us all.
My husband is safe and well cared for, the staff are empathetic to us both.
Thank you, Yaxley, and God Bless.

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Review from Kathryn H (Daughter of Resident) published on 4 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother had been a resident for 6 and a half years. The home itself is a very comfortable cosy and family orientated place. It is well-presented and the standard of hygiene and care is excellent. The Manager and all the Care Staff are very professional. They have always treated my Mother with great
respect, kindness and most of all a total commitment to looking after her. Communication between the home and family has been excellent. Reviews are updated regularly and the manager always kept me informed and worked with me. The home has an Entertainment Coordinator who keeps residents happy by organising lots of different activities to accommodate individual needs as well as inviting various groups and artists to play at the home. The Chef and Catering staff produce nutritious and wholesome food with good selections to satisfy varying tastes and no matter what time of day, will always provide a cup of tea and a cake to lift spirits.

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Review from Pat T (Daughter of Resident) published on 3 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is always happy and clean in appearance, with nice clothes on. Care is taken with every resident to keep them looking nice and individual. Time is spent on special things as well as essential things. Mum loves her nails painted!

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Review from Sally L (Daughter of Resident) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was only in the home for 2-3 weeks before everywhere went into lockdown which was an extremely worrying time for everyone, but the way all the staff have looked after mum and keep me informed and updated has made a terribly difficult time easier.

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Review from Zoe E (Daughter-in-law of Resident) published on 6 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law moved to Yaxley House just before lockdown earlier this year. The staff have been fantastic. She settled in quickly and often sends us messages telling us how happy she is and how lovely everyone is. The regular newsletters are excellent and whenever we contact Yaxley House, whether,
by phone or email, we have had prompt and helpful replies. Staff have enabled Zoom calls which have been lovely. We feel very confident that my mother-in-law is receiving excellent care and that she is happy.

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Review from S (Daughter of Resident) published on 13 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Choosing a care home is a difficult decision and based on factors unique to the person needing 24hr care. The past 2+ years has shown Yaxley House to be an excellent choice for my Mum. With a small number of residents, it is possible for all staff to get to know each person and the resulting care and
support is evidently personalised. Her care has been suitability adjusted, in collaboration with relatives, as Alzheimer’s progresses and needs change. The home is in a quiet location, peaceful and calm with a number of communal areas to sit. Furnishings are ‘homely’ with coordinated colours and styles; there are small touches such as flowers. All areas are very clean and smell fresh, with ongoing upkeep and maintenance evident. While still within the security of the home, my Mum can freely access a courtyard garden if she wants to go for a walk or sit outside. My mum views Yaxley as her home which I think is testament to the vision of staff that it is residents ‘home‘ not just somewhere to be cared for.

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Review from Ruth S (Niece of Resident) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When visiting my uncle, I am very impressed to notice that there are always carers around, looking and checking on the residents.
There are plenty of places where they can go and sit.
This is a lovely home.

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Review from J S (Sister of Resident) published on 20 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is an excellent facility with a pleasant atmosphere and calm and helpful staff. The older part of the building is more cramped and confined, somewhat constrained by its traditional layout.


As all the residents here have dementia to a greater or lesser degree, this facility would not be suitable

for a non-dementia patient.


Otherwise, they do a grand job.


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Review from Lin S (Sister of Resident) published on 27 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been in Yaxley House for 3 months. I have found the staff very capable, kind and caring. They meet all my brother's needs and go above and beyond their duties in not only caring for my brother but all the residents. They are approachable and helpful and always have time to listen and
give advice. A big thank you.

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Review from Kethleen L (Resident) published on 6 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good service, well looked after and highly recommended.

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Review from Hannah H (Daughter of Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Yaxley House is a very caring place. They have the best interests of all the resident at heart and when my dad was unwell they showed genuine care for him.

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Review from S F (Daughter of Resident) published on 23 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Yaxley House, the staff are all friendly and very caring.
The standard of cleanliness could be improved. Food looks good with specialist diets catered for.
My mother enjoys her home there. She feels safe and looked after.
I feel she is safe and her best interest are catered for.
There are staff
shortages at times but I don't feel she is at risk at these times.

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Review from Laura H (Daughter of Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot be happier that my mum is here. From the moment she arrived, she's loved it and the staff has made us as a family so welcome that it's a pleasure to come and visit. Mum's dementia has improved so much since she's been here and I'm sure it's due to the commitment of the staff and the fact that
they give her so much attention.

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Review from Cheryl G (Wife of Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in this home since November, the care is excellent, he is now in bed 24 hours and the attention given is very good. He is always clean and tidy and when visiting, the carers come in very frequently to attend to his needs, drinks etc.

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Review from Anna (Daughter of Resident) published on 23 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This care home promised that they could meet my father's needs. They not only could not meet his needs, they weren't able to recognise when he was breathless and needed more urgent medical attention than the local doctor that attends once a week. They are short staffed, do not engage their residents
in any activities (with no activities coordinator) and there is a culture of not using common sense or being proactive in terms of changing needs or mood of residents. I would go to the extent of saying that staff are not trained sufficiently for their intended roles.

Reply from Paula Baker, Manager at Yaxley House

These complaints were brought to my attention and l have thoroughly investigated them.
From the outcome, measures were put in place to address some of these concerns.
When discussed with the daughter she was happy with the measures put in place.
While we are currently recruiting an activities coordinator, existing staff do regular activities, walks in our grounds as well as music, art and craft activities and baking.
Visitors coming into the home often comment on how clean and fresh our home smells.
Professionals comment on our high standard of care and the skills our staff have with understanding our dementia residents. They also remark on how well we know our residents and how detailed our care plans are.


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Current Review Score: 9.9 (9.925)

Overview of Review Score

The Review Score of 9.9 (9.925) out of 10 for Yaxley House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.925 for Yaxley House is calculated as follows: ( (161 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 173 Ratings = 4.925

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Yaxley House is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

Mandy

Mandy Goddard

Job Title: Deputy Manager

Joined: 2023

Mandy has worked in care for over 20 years. She is passionate in her role and is a proactive, adaptable and professional individual who excels in problem solving. In her downtime, Mandy likes to go for walks in the countryside and kayaking.


Sam

Sam Clifford

Job Title: Hospitality Manager

I have been working within the luxury hospitality market for over 30 years both in Europe, South Africa and America. Most recently I opened and ran a Wedding and Events Venue for 10 years locally in South Norfolk.


My passion is to deliver a high standard to my residents and put smiles on their faces through a genuine, caring, relaxed style. I believe in flexibility and choice delivered in a style where nothing is too much trouble. I treat my residents just how I would want to be treated myself with a strong focus on individuality. Families of the residents are equally important and it gives me great pleasure to host family here at the home and ensure they have special times with their loved ones as often as they are able. I look forward to many memorable years at Yaxley House.


I have adopted 4 young rescue greyhounds who keep me fit on country walks and I love big projects in my new garden which is a work in progress. I aim to get a gardening club established again at Yaxley this Spring!


Amanda

Amanda Tungate

Job Title: Activities & Lifestyle Coordinator

I started in care over 20 years ago as a carer due to my Grandmother's diagnosis of dementia. From observing my nan's journey with her dementia and nearly losing her due to depression at home, she came back to life when in care...that was my lightbulb moment. I have since spent many years in management within care settings and feel it's the best decision I ever made. The amenities and outside courtyard at Yaxley House improve our residents' well-being giving them and their families the freedom they need. As a wife, mum and grandmother born and raised in Enfield, my passion is being out in the countryside with my four Labradors and my family.