Beechcroft Residential Home has a Review Score of 9.9 (9.939) out of 10, based on 14 reviews in the last 2 years. Over all time Beechcroft Residential Home has 39 reviews.
Review from Stephen P (Resident) published on 3 February 2025
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Review from A L (Resident) published on 3 February 2025
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Review from J F (Friend of Resident) published on 24 January 2025
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Reply from Claire McMahon, Area Manager at Beechcroft Residential Home
Thank you so much for your lovely review! We're thrilled to hear that your visits are always pleasant and that your friend is happy and well cared for. It's great to know that the staff, cleanliness and food have all contributed to a positive experience for both you and your friend. Your high recommendation means a lot to us and we're so grateful for your kind words. Thank you for taking the time to share your experience!
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Review from M W (Friend of Resident) published on 24 January 2025
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Reply from Claire McMahon, Area Manager at Beechcroft Residential Home
Thank you so much for your heartwarming words! We're so glad to hear that you feel welcome and at home here. It means the world to us to know that our care and commitment have made such a positive impact. Your support and kind feedback are truly appreciated and we are grateful for the opportunity to provide a safe and caring environment. Thank you for your thoughtful message, it brightens our day!
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Review from Mike H (Son of Resident) published on 17 January 2025
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Reply from Claire McMahon McMahon, Area Manager at Beechcroft Residential Home
Thank you so much for your heartfelt review. We're truly touched by your kind words and so pleased to hear how happy you are with the care your mum receives at Beechcroft. Providing a personal, homely and caring environment is at the heart of what we do and it's wonderful to know this has made such a positive difference for your mum and your family. It's great to hear that you value the meals from our kitchen staff, the thoughtful entertainment and, most importantly, the dedication of our team. We strive to be open, transparent and compassionate in all that we do and your recognition of this means the world to us. Thank you for taking the time to share your experience and your special thanks to the staff will certainly be passed on. It truly means so much to us!
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Review from John T (Husband of Resident) published on 16 January 2025
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Reply from Claire McMahon McMahon, Area Manager at Beechcroft Residential Home
Thank you so much for your kind words and heartfelt feedback. We're delighted to hear that your wife has settled in well and that you're happy with the care she's receiving at Beechcroft Residential Home. Our team is dedicated to providing the highest standard of care and it means a lot to know their efforts are appreciated. We are always here to support both your wife and your family and we're grateful for the trust you've placed in us. Thank you again for your lovely message!
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Review from J W (Daughter of Resident) published on 13 January 2025
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Reply from Claire McMahon McMahon, Area Manager at Beechcroft Residential Home
Thank you so much for your wonderful feedback! We're thrilled to hear how much your mum enjoys her time at Beechcroft Residential Home and that she feels happy and settled. It's heartwarming to know she appreciates the homemade food (and plenty of custard!) and enjoys the activities and musical entertainment, especially sharing her keyboard talents with everyone! It means the world to know you and Mum are happy.
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Review from Kelly W (Daughter of Resident) published on 8 January 2025
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Reply from Claire McMahon McMahon, Area Manager at Beechcroft Residential Home
Thank you for sharing such lovely feedback! We're so pleased to hear that your mum has settled in well at Beechcroft Residential Home and that she's enjoying the company, activities and crafts. It's wonderful to know she appreciates the variety of food and, of course, we're always happy to make her favourite milky coffee! Your kind words about our home's welcoming and friendly atmosphere mean so much to us. Thank you for your recommendation, it's truly appreciated by our entire team.
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Review from Lynn R (Daughter of Resident) published on 27 September 2024
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Review from Lisa T (Granddaughter of Resident) published on 23 September 2024
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Reply from Claire McMahon McMahon, Area Manager at Beechcroft Residential Home
Thank you for your kind words during such a difficult time. It was truly a privilege to care for your grandmother during her final months and we are deeply touched that you felt supported by our team. The bond we form with our residents and their families means so much to us and we are grateful that we could offer compassion and care when it was needed most. Please know that our thoughts are with you and if there's anything more we can do for you, we are here. Claire and the team at Beechcroft.
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Review from D R (Daughter of Resident) published on 19 April 2024
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Reply from Claire McMahon McMahon, Area Manager at Beechcroft Residential Home
Thank you so much for taking the time to share your positive experience with Beechcroft Residential Home. We are thrilled to hear that your mum has found a welcoming and comfortable home with us. It warms our hearts to know that our staff have made your mum feel special and valued and that she enjoys the delicious, home-cooked meals prepared by our chefs. Providing top-notch care is our priority and we're delighted to hear that it gives you peace of mind knowing your mum is well taken care of. Your recommendation means the world to us and we're honoured that you chose Beechcroft Residential Home for your mum's full-time residence. If there's anything we can do to further enhance her experience or if you have any questions, please don't hesitate to reach out. Thank you, once again, for your kind words and recommendation. We look forward to continuing to provide exceptional care and support for your mum. Warm regards, Claire.
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Review from Elizabeth B (Daughter of Resident) published on 12 December 2023
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Review from Tanya S (Granddaughter of Resident) published on 8 December 2023
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Review from Lorna S (Resident) published on 13 June 2023
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Reply from Hayley Holland, Regional Director at Beechcroft Residential Home
Thank you for such lovely comments. We really enjoy your company at the home and hope you continue to enjoy the service.
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Review from J B (Daughter of Resident) published on 19 January 2023
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Review from Phyllis L (Resident) assisted by family/friend published on 4 January 2023
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Review from S G (Daughter of Resident) published on 3 January 2023
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Review from Steve S (Son of Resident) published on 23 December 2022
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Review from G P (Daughter of Resident) published on 8 December 2022
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Review from Christine N (Sister-in-law of Resident) published on 6 December 2022
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The Review Score of 9.9 (9.939) out of 10 for Beechcroft Residential Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.939 for Beechcroft Residential Home is calculated as follows: ( (155 Excellents x 5) + (10 Goods x 4) ) ÷ 165 Ratings = 4.939
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Beechcroft Residential Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 18 registered maximum number of service users is 3.6, which has been reached with 14 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 21 Apr 2018
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