Ivybank House

Ivybank Park, Entry Hill, Bath BA2 5NF
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9.9 77 Reviews
  • Ivybank House, Bath
Ivybank House in Bath gives people the care they want in a supportive home.

Residents are encouraged to personalise their rooms and to bring personal possessions and furniture with them.

Trained staff care for residents and support them to enjoy a variety of social activities from bingo and arts through to trips out to a garden centre.

The care home's chef makes delicious, freshly cooked food to suit residents' preferences. The menu is varied, changes regularly and offers a healthy, balanced diet.

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Care Provided by Ivybank House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Andrew Pow (Home Manager)
  • Admission Criteria
    • Ages 25+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (14)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Ivybank House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please contact the home to organise an assessment with one of our experienced clinical leads. We can then give an accurate average weekly fee.

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Ivybank House Reviews (77)

Total of 77, showing 21-40
9.9

Ivybank House has a Review Score of 9.9 (9.863) out of 10, based on 20 reviews in the last 2 years. Over all time Ivybank House has 77 reviews.

Overall Experience

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Date Published

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Review from L B (Daughter of Resident) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are kind and welcoming. They look after Mum with sensitivity and give her all the physical, medical, mental and emotional support she needs. It's a joy to visit Mum knowing that when I'm not there she's being looked after and when I visit I can spend some quality time with her. She loves
the trips out and many of the activities. It really feels like her home which is extended to the rest of the family as well.

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Review from Susan L (Daughter-in-law of Resident) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother-in-law has moved into Ivybank House it's given her a new lease of life. She's much more motivated and happier and now has a life amongst people who really look after her well.
Being taken out on trips and involving her in everything they do. We couldn't wish for anything more.

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Review from Brigitte B (Daughter of Resident) published on 1 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was brought to Ivybank House as she was so unhappy in her other care home. Everyone loved my mum, they loved her quirky sense of humour and banter. The staff were so kind, patient and considerate. Even though my mother was there only a short while, she was the happiest she'd ever been. They
filled her days with exceptional care and genuine love. Thank you.

Reply from Katie Barnett, Marketing Executive at Ivybank House

Thank you, Brigitte, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Ivybank Care Home was so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. If there is anything more we can do, please do not hesitate to reach out.


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Review from M P (Grandson of Resident) published on 17 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ivybank House provided my Nanna with her final moments, they were truly amazing to her and because of them, she maintained her smile till her final days. The team are so good at understanding and providing for the needs of the residents and deserves the utmost praise. Thank you.

Reply from Katie Barnett, Marketing Executive at Ivybank House

Thank you for your wonderful feedback about our home. We are very sorry to hear of your loss, so offer our deepest condolences to you and your family. We are pleased to hear that you felt your Nanna was treated with great care and had her smile until the end. If there is anything more we can do, please do not hesitate to get in touch.


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Review from Alison B (Daughter of Resident) published on 1 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is very friendly and helpful. They have gone the extra mile, making Mum settled in. Staff are always so polite and respects our privacy when we visit. Mum's room is lovely, spacious, clean and lovely decorated. Mum loves going out on the bus, which is fantastic to have available.

Reply from Katie Barnett, Marketing Administrator at Ivybank House

Thank you, Alison, for letting us know how we are doing at our home. The care and well-being of every resident are our number one priority, and it is rewarding to have such positive feedback about how we are doing. It is also lovely to hear your mum enjoys the bus trips!


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Review from M T (Daughter of Resident) published on 8 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum who is 105 has only been in Ivybank since July 12th. On the times I have visited mum the carers I have met all seem very friendly, caring and professional. Mum seems content and well cared for. Her room is kept clean and all smells nice when I enter the home.

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Review from H E (Daughter-in-law of Resident) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff brilliant - also meals and activities. I have seen a lot of care homes but this one is the best I have visited.
I appreciate all you do, thank you so much.

Reply from Olivia Shields, Marketing Assistant at Ivybank House

Thank you for your comments about your recent experience at Ivybank House Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from J C (Daughter of Resident) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother has been at Ivy Bank for three years. The staff are really good with her, and she is well looked after. I recommend Ivy Bank as a home from home for your loved one.

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Review from Elizabeth C (Resident) published on 16 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident in Ivybank for 5-months and am being extremely well cared for. I came here because I was no longer able to live alone (my husband is in a care home, but not this one). Until I am completely fit again, I shall continue to stay here where I am happy.

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Review from B W (Brother of Resident) published on 4 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very kind and helpful. Very good. My brother is very happy here.

Reply from Olivia Shields, Marketing Assistant at Ivybank House

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.


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Review from S P (Relative of Resident) published on 4 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

On a positive note - The staff here are all mostly very kind, caring and friendly. - I appreciate the difficult job that they do and carry out in sometimes very difficult and challenging conditions and circumstances.
On a negative note: I am alarmed at the length of time the lift has been broken
- since before Christmas - 52 days ago - and counting!
My father in law is in an upstairs room in a wheelchair and is now unable to access the ground floor. This is totally unacceptable. He now hardly leaves his room. It has and continues to have a detrimental effect on his mental and physical health and well-being. It is just terrible!
He can not eat in the dining room. He can not join in with any of the activities that he used to love in the lounge area downstairs. He can no longer socialise. Most of the time - day and night is now spent in his room.
How awful would we feel if this was us!

Reply from Olivia Shields, Marketing Assistant at Ivybank House

Thank you for your kind comments about our team. We appreciate you taking the time to leave feedback for Ivybank House Care Home.
As our lift was recently out of use, alternative arrangements were made for the small number of residents that were affected, with meals and activities being held in the lounge upstairs, and 1:1 activity sessions held in their rooms. Most recently, all of our residents enjoyed taking part in our 'Going for Gold' Winter Olympics event. Families were also kept updated as well as additional risk assessments and fire drills completed to ensure the safety of our residents.
We apologise for any inconvenience caused during this time. We proactively pursued the lift company whilst the lift was out of action and engineers visited the home on multiple occasions throughout December, January and February; however, due to a shortage of parts available, there was a significant delay with this being repaired.
We can now confirm that the lift has been fully repaired.


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Review from H M (Niece of Resident) published on 5 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always friendly, helpful and caring. The atmosphere is not one of a care home it is more like someone's large house. The food is lovely. The laundry is a little iffy sometimes towels are removed and not replaced and loo roll has been absent!

Reply from Olivia Shields, Marketing Assistant at Ivybank House

Thank you for your comments about Ivybank House Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. We have acknowledged the concerns you have, and the improvements you have suggested to better the home. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again


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Review from R D (Daughter of Resident) published on 23 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy at Ivybank, she is treated with dignity and kindness. She loves her room with its view overlooking the car park as she can see what is going on. The food is excellent and well balanced. Thank you for caring for her so well.

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Review from J J (Daughter of Resident) published on 18 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy at Ivybank and feels safe and secure. The staff are always welcoming and friendly, nothing it soo much trouble. She looks forward to the activities in the afternoons which are fantastic.

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Review from V P (Sister of Resident) published on 2 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is with admiration and gratitude I congratulate Ivybank's manager and the entire staff team on keeping the home virtually covid free throughout the past year and a half. Despite the extra work, this coronavirus has caused I have appreciated the manager's regular updates on what whole situation and
have been very grateful to the senior staff for keeping me informed of any matters relating to my sister's health. The manager and her senior team are very caring, competent and approachable and respond to any matters raised quickly and with understanding when and wherever possible. My sister is totally dependent on the staff, she is non-ambulant and needs two staff and the hoist to move her for her every need. she gets extremely frustrated with not being able to do anything for herself and as such is not the easiest person to care for, but the main staff meet her needs with patience and understanding. Ivybank has a wonderful activities and entertainments programme provided by the dedicated coordinator and her team. During this pandemic, they have been as busy as ever. I have been amazed by the variety of themes and ideas which they have entertained and simulated the residents for those that wish to take part.

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Review from Joan T (Resident) assisted by family/friend published on 17 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have lived here for a long time. Everyone is kind and caring. I enjoy my meals, and I am cared for very well. I like the people that look after me, and I get help with things. I feel safe, and I'm happy.

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Review from F N (Niece of Resident) published on 22 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, nothing but kindness shown by all carers very considerate, thoughtful. Nothing is too much trouble.

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Review from Peter O (Son of Resident) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff have been extremely helpful and kind, especially in these trying times when Covid rules seem to change on a regular basis. Covid measures and monitoring of visits are extremely well run. Mum tells me the food is really nice.

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Review from B O (Resident) assisted by family/friend published on 22 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a lovely place and I feel safe and I haven't got anything to worry about. The only problem I have is getting in and out of the toilet with my walking frame I find it too small.

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Review from S M (Daughter of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel completely satisfied that Dad is in such a friendly caring environment - definitely home from home! All the staff are friendly any problems with Dad's care are addressed immediately. The food is amazing and activities are so beneficial for dad's stimulation. I know that dad is happy at Ivybank.
He tells me he is looked after very well and the staff are lovely. Thank you to all the staff at Ivybank. You are all amazing.

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Current Review Score: 9.9 (9.863)

Overview of Review Score

The Review Score of 9.9 (9.863) out of 10 for Ivybank House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.863 for Ivybank House is calculated as follows: ( (207 Excellents x 5) + (33 Goods x 4) ) ÷ 240 Ratings = 4.863

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ivybank House is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 18 Mar 2025

Please contact the Home for additional details.


Awards / Recognitions (1)

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Meet the Team (1)

Andrew

Andrew Pow

Job Title: Home Manager

Joined: 2024

Ivybank House Care Home is a friendly and welcoming elderly care home, and our team are all passionate about delivering the best care to our residents.


From the dedicated carers through to the kitchen, laundry, and gardening teams, we are all working to make the daily experiences of our residents as full and rewarding as possible.