Ivybank House

Ivybank Park, Entry Hill, Bath BA2 5NF
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9.9 77 Reviews
  • Ivybank House, Bath
Ivybank House in Bath gives people the care they want in a supportive home.

Residents are encouraged to personalise their rooms and to bring personal possessions and furniture with them.

Trained staff care for residents and support them to enjoy a variety of social activities from bingo and arts through to trips out to a garden centre.

The care home's chef makes delicious, freshly cooked food to suit residents' preferences. The menu is varied, changes regularly and offers a healthy, balanced diet.

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Care Provided by Ivybank House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Andrew Pow (Home Manager)
  • Admission Criteria
    • Ages 25+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (14)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Ivybank House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please contact the home to organise an assessment with one of our experienced clinical leads. We can then give an accurate average weekly fee.

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Ivybank House Reviews (77)

Total of 77, showing 41-60
9.9

Ivybank House has a Review Score of 9.9 (9.863) out of 10, based on 20 reviews in the last 2 years. Over all time Ivybank House has 77 reviews.

Overall Experience

  • 61
  • 14
  • 2
  • 0
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Date Published

77
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20
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Review from Alison W (Daughter of Resident) published on 3 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Ivybank highly enough. Mum has been at Ivybank for more than 3 years and has received excellent care throughout. From the dedicated and diligent care team to the excellent kitchen staff producing restaurant quality food. From the activities department delivering imaginative and varied
entertainment, quizzes and trips out, to the meticulous maintenance and grounds team maintaining the beautiful house and stunning gardens. Residents are treated as individuals at all times and treated with patience, empathy and good humour. I can't thank the staff enough for what they have achieved with Mum - her beaming smile in so many Ivybank photos is a testament to how well she is cared for and how happy Mum is on a day to day basis. Ivybank particularly impressed during the pandemic - keeping the home covid free and communicating very regularly with families.

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Review from M B (Daughter of Resident) published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident here for many years. Her care and the kindness shown to her is second to none. There have been several staff changes but never changing the compassion and care to the residents. The home is well run and nothing is too much trouble if requested staff always listen and try to help.
We are always kept well informed of any changes in mum or if any events are happening in the home. The staff are friendly and we feel at ease with them. The manager is most helpful and we can talk with her about mum and know that anything we request will be dealt with if possible. I can't thank Ivybank enough for the wonderful care given to mum and the way as a family we are always made welcome so nice to know mum is happy.

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Review from K D (Daughter of Resident) published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at IVybank since November 2019. The staff have always been friendly and have seen to all her needs. Covid hit, I had great peace of mind knowing mum is well looked after. The activities are brilliant and the staff work hard to include everyone. My mother loves to knit and sew and
they have encouraged her to keep up these activities. It says a lot when you think they have kept everyone safe and Covid free.

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Review from E P (Resident) published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't ask for better or more, I have every comfort one not could ask for more. Everyone is so considerate and very helpful. This is my home now and I am so lucky to be here.

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Review from D W (Daughter of Resident) published on 18 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The home is clean and friendly. Manager is very good, there have been two incidents regarding medication errors, now two safeguardings reported since resident has been at Ivybank House, in for six weeks rehabilitation, not a lot of that going on!
Mobility very poor, needs care staff to encourage a
lot more walking with a member of the care team. Lost a lot of confidence since hip fracture.

Reply from Marta Szemborska, Home Manager at Ivybank House

Thank you for your review. Our Magic Moments Club aims to help our residents to love every day and is varied to provide interesting activities for mind, body and soul. Understandably, not every resident wants to participate. We will encourage participation, but respect resident’s wishes if they do not want to join in.
Following changes within our team, I am confident that medication is administered correctly and audited on a regular basis. My approach is open and transparent and I hope our communication provides confidence that we are all supporting your mum in the best and safest way.
The team are following the guidance and therapy exercise programme laid down by the OT each week with exercises carried out and followed every day. Following the programme will ensure safe progress towards mobility and help build back your mum’s confidence over time.
Our team is friendly and very passionate about caring for our residents, so it’s wonderful to hear you re-affirm that in your review.


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Review from L L (Daughter of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, we are very pleased with the way my mum is looked after at Ivybank House. She is always very happy when I visit. The staff have done an excellent job at keeping Covid out of the home. If we do have any issues they are dealt with promptly and we are always kept informed.

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Review from J J (Daughter of Resident) published on 31 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum arrived having been seriously ill in the hospital. Since arrival, she has been treated with a professional, holistic team who made sure all her needs were met with a genuine sense of pride in their care. Mum is the happiest I have seen her for some time. She is really enjoying and participating
in all the varied activities. She is relaxed and has told me nothing is too much trouble for the staff when looking after me. As her daughter, I feel very confident that Mum is receiving excellent care.

Reply from Olivia Shields, Marketing Assistant at Ivybank House

Thank you we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Ivybank House Care Home was so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Gael B (Daughter of Resident) published on 18 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was discharged from the hospital to Ivybank four weeks ago. The staff have been so friendly in settling her in, so much so, Mum this she is in a hotel and would like to stay here permanently. She is engaging in activities, something she wasn't confident to do previously and has been shown such
kindness and care whilst allowing Mum to protect her dignity. Thank you for all you do in helping Mum to adjust to the nest stage in life.

Reply from Olivia Shields, Marketing Assistant at Ivybank House

Thank you, Gael, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Ivybank House Care Home was so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from J S (Daughter of Resident) published on 1 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident for seven years. In all that time she was treated with respect and dignity, especially in the last few months before she died. The staff were amazing, caring, kind and considerate. They could not have done more and all the family are very grateful.

Reply from Olivia Shields, Marketing Assistant at Ivybank House

Thank you for your feedback and for taking the time to share your experience at Ivybank House Care Home. We are so sorry to hear about your mother, but pleased you felt she received the care and compassion she deserved. If there is anything more we can do, please do not hesitate to reach out.


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Review from Helen E (Niece of Resident) published on 23 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were very friendly and very caring to my uncle in the last year of his life.

Reply from Olivia Shields, Marketing Assistant at Ivybank House

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. If there is anything more we can do, please do not hesitate to reach out.


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Review from S S (Daughter of Resident) published on 23 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are friendly.
Management is always available to answer any questions.
My mum is always clean and tidy.
Knowing she has been kept safe through the pandemic has given the whole family peace of mind.

Reply from Olivia Shields, Marketing Assistant at Ivybank House

Thank you for letting us know how we are doing at our home. The care and wellbeing of every resident is our number one priority, and it is rewarding to have such positive feedback about how we are doing.


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Review from Kanta D (Daughter of Resident) published on 8 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the staff caring and friendly. My mum seems really happy here and is well looked after and, as she's vegetarian, is well catered for.

Reply from Olivia Shields, Marketing Assistant at Ivybank House

Thank you, Kanta, for your feedback following your recent experience at our home. We are happy to learn it has been so positive. Have a wonderful day!


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Review from P C (Daughter of Resident) published on 8 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Ivybank for 18-months, and the standard of care and attention has been excellent. For the last couple of weeks, she has been very poorly, and everyone has taken wonderful care of her. They have treated her with dignity, and she has wanted for nothing.

Reply from Olivia Shields, Marketing Assistant at Ivybank House

Thank you for letting us know how we are doing at Ivybank House Care Home. The care and wellbeing of every resident is our number one priority, and it is rewarding to have such positive feedback about how we are doing.


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Review from G K (Daughter of Resident) published on 4 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are so kind and caring. Activities are appropriate and regular. My mum loves food. Rooms are warm and cosy. My mum is very well taken care of and she is safe.

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Review from Tracey A (Granddaughter of Resident) published on 29 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother-in-law is a relatively new resident but from our visit to the home before she came from hospital I was completely blown away. This was the place for her and thankfully she was able to come. Visits to her since have seen her out of her room and included in the activities. She has been
made to feel very welcome and the staff, especially the activities lady, have been so supportive and friendly. My grandmother-in-law I know is extremely well looked after and she is happy and very grateful. The manager is extremely helpful and supportive, sorting out any concerns regarding the transfer from hospital to home. Amazing place.

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Review from B C (Resident) published on 19 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have been a service user for just about one week; pleasantly surprised by the attention of the staff of all ages and sexes, their politeness and readiness to overlook many of our quirks.

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Review from B S (Resident) published on 19 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like it here.

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Review from Rachel H (Daughter of Resident) published on 8 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in this care home for six years and is 100 years old. The care and support are very good and most carers show much kindness. Unfortunately, there have been many changes of management and some standards have fallen.
Management do not listen to residents enough or act upon ideas for
the home, for example, improvement of quality of food, suitability of furniture.

Reply from Alison Geddes, Marketing at Ivybank House

Thank you for taking the time to review our home. It is great to hear you’d recommend Ivybank House to others, we pride ourselves for the kindness and caring nature of our team. Our home has experienced changes with the management team in the past, however, we have had consistent leadership since June 2018. Our Home Manager is fully engaged with residents and their families and has a visible presence in the home. We do hold the views of our residents with high importance and regularly host resident and relative meetings in order to seek feedback regarding the service they receive. Brighterkind are constantly working to improve our menus and make sure there is a variety of options available for residents to choose from. We run a seasonal survey to see what has worked with the menus so we can improve for the next selection. Our team are always happy to listen to ideas in order to make improvements regarding the suitability of the furniture, so please pop in for a chat with the Home Manager on your next visit to discuss in more detail. Thanks again for your review, it is through a feedback process that we can further improve the service we provide.


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Review from Lee P (Friend of Resident) published on 2 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been a resident for a couple of years since her husband passed away. She is happy and content with being here at home in Ivybank. All the staff are wonderful with her especially as her eyesight is poor and so is her hearing, however, all staff are very patient and understanding of her
needs.

Reply from Alison Geddes, Marketing at Ivybank House

Thank you for your positive comments on our home, we're pleased to hear how happy you are with the care delivered to your friend here at Ivybank House. The team will be delighted to hear your feedback.


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Review from Barbara M (Wife of Resident) published on 1 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Delighted with the way the staff look after my husband. He has such demanding ways but they are there for him at all times.

Reply from Alison Geddes, Marketing at Ivybank House

Thank you for your positive comments about our home, the team will be pleased to hear your feedback.


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Current Review Score: 9.9 (9.863)

Overview of Review Score

The Review Score of 9.9 (9.863) out of 10 for Ivybank House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.863 for Ivybank House is calculated as follows: ( (207 Excellents x 5) + (33 Goods x 4) ) ÷ 240 Ratings = 4.863

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ivybank House is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 18 Mar 2025

Please contact the Home for additional details.


Awards / Recognitions (1)

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Meet the Team (1)

Andrew

Andrew Pow

Job Title: Home Manager

Joined: 2024

Ivybank House Care Home is a friendly and welcoming elderly care home, and our team are all passionate about delivering the best care to our residents.


From the dedicated carers through to the kitchen, laundry, and gardening teams, we are all working to make the daily experiences of our residents as full and rewarding as possible.