Review from Pam M (Daughter of Resident) published on 28 February 2022
Submitted via Website • Report

Overall Experience

My mother passed away in December 21. She was given the best care while in the care home.
The staff were very caring, looked after her perfectly, and did all they could to make her final months bearable.
They could not do enough for her. Myself and the family believe she couldn't have been in a better

place.

Reply from Tom Craig, Director at St Phillip & St James

Thank you so much for your lovely review. It really is appreciated by us all. Your kind words will be passed on to the staff team as it is a real testament to the hard work and dedication of the whole team.

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Review from N R (Daughter of Resident) published on 28 February 2022
Submitted via Website • Report

Overall Experience

My mother has been a resident for over three years. She has felt safe and has really improved her quality of life since moving. She dreaded the idea of going into a home, and we have been amazed at her enjoyment of life despite Covid.
She has made a lovely group of friends who really do make a difference.
Of

course, there can be issues, but the staff have gone out of their way to try and work with us (especially when I lost the plot over lockdown).
I was dreading the care home experience and now think it has turned into a positive experience.

Reply from Tom Craig, Director at St Phillip & St James

What a lovely review to read. We really do appreciate you taking the time to write this review. Your comments will be passed on to the staff team. Thank you.

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Review from J W (Son of Resident) published on 28 February 2022
Submitted via Website • Report

Overall Experience

Mum has been a resident for over three years and has always been well cared for, even during the difficult and stressful Covid times when the staff gave their all to try to keep everyone safe and well.
St Phillip's is friendly, homely, warm and caring.

Reply from Tom Craig, Director at St Phillip & St James

Thank you for your lovely review. It has been a difficult time for us all, and we really appreciate the support you have given us. I will pass on your wonderful comments to the staff team.

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Review from Margaret V (Daughter of Resident) published on 21 May 2021
Submitted via Website • Report

Overall Experience

My mum spent nearly three years at St Philip & St James and sadly she recently passed away aged 97. I wanted to place on record my heartfelt thanks for the kindness and compassion the staff at the home showed to my mum at all times during her period with them. She never failed to tell me how happy she

was at the home and loved the carers who looked after her. She also enjoyed spending time in the conservatory doing her knitting and involved herself in the many other activities that were provided for the residents. I live some distance from Keynsham and the management of the home kept me regularly advised as to how my mum was doing both mentally and physically; they were also very accommodating when it came to my visits during the Covid pandemic because they knew that I was travelling from Dorset. My mum moving into St Philip & St James was the best decision my mum and I made, so I would recommend them without any reservations - it is quite literally a 'home from home'.

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Review from Trevor S (Son of Resident) published on 4 May 2021
Submitted via Website • Report

Overall Experience

I am very pleased to give a review for St Philip & St James, who have cared for my mother for over six years. No two people's needs are the same and, like my mother's, they evolve often in complex and challenging ways, but there was never a time that I felt my mother was not listened to with attention

and care by every member of staff. Here there is honest, straightforward caring professionally given. In the dreadful times of lockdown - even when they were really short-staffed with the staff of sick - we were always confident that my mother was properly and loving attended to. She was treated throughout with the utmost respect and dignity.
From the outset, the home, made it clear that a resident was a resident for life no matter how much nursing care they might need in the future. And in the last few months of her life, my mother needed a lot.
Finally, I would also commend the home on the way they look after relatives on the outside, allowing us to be as involved as we needed to be.

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Review from Glenda S (Daughter of Resident) published on 18 March 2021
Submitted via Website • Report

Overall Experience

My father was a resident of St Phillip & St James for the last 18-months of his life. He had first-class care and attention from all the staff and was very happy living there. He was always made to feel, and it was repeatedly stressed, that it was his home and not just an institution. The residents’

needs came first, and he always said that nothing was too much trouble for any of the staff to attend to his needs. He felt they were all his friends. I would have no hesitation in recommending to any of my family to live there.

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Review from Lynne D (Daughter of Resident) published on 1 April 2019
Submitted via Website • Report

Overall Experience

St Phillip and St James is truly amazing with the most wonderful staff. All staff are so lovely and supportive not only to my mum, but to me too. I cannot praise the staff highly enough. They are truly wonderful, extremely patient, kind, caring, very approachable and very special. The care they give

my mum is second to none. As her needs have changed, they have adapted to these needs, e.g. as eating became more difficult they have adjusted the way her food is provided, to make it easier for her to eat.
I am always greeted with friendliness and warmth. Staff keep me fully informed of any changes and there is always a member of staff with whom I can discuss any aspect of her care. The food is always beautifully presented. All areas are beautifully clean and nicely presented. St Phillips and St James was highly recommended to me and I have since recommended it to friends whose elderly family members need care. Every aspect of St Philips is excellent and the staff are the absolute best!

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Review from Patricia A (Daughter of Resident) published on 4 February 2019
Submitted via Website • Report

Overall Experience

St Phillip gave my Mother first class care. She was so very happy here. Mum was cared for in every possible way by the most wonderful staff. Nothing was ever too much trouble and during the last month of her life, she was given the very best of care. As a family, we always were very reassured

that every care would be given.
She enjoyed so much here including music and painting. We had the occasional wine and cheese evening and also opportunities for outings and much more. A very special place.

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Review from Lisa C (Daughter of Resident) published on 16 June 2017
Submitted via Website • Report

Overall Experience

They looked after my dad with care, compassion, cheerful personalities and they never did this as a job but with caring natures and a want to help people. Nothing too much trouble and my dad loved his time there albeit too brief.

He always said it is the next best thing to heaven - praise indeed

!!

Thank you to the manager and the staff.

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Review from Jonathan G (Son of Resident) published on 29 December 2016
Submitted via Website • Report

Overall Experience

My mother was resident in this care home for nearly two years. She had not been happy in her previous home but this one was a complete contrast. All her physical needs were catered for, her room and all the other facilities were kept constantly clean, and she was encouraged to join in all the activities

and events which were provided. The staff in this home enabled my mother to enjoy her life not just because of the physical care, but because they gave her emotional stability. Whenever she was lonely or distressed they would sit with her and talk, or enable her to be with other residents to talk to.

My reason for recommending this home is not just because standards were met or exceeded, but because the care team there gave my mother so much extra. They managed successfully to look after her emotional needs as well as her physical requirements. On each occasion, I visited my mother told me how much she loved her carers.

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Review from M T (Daughter of Resident) published on 21 December 2015
Submitted via Postal Card • Report

Overall Experience

The best thing about this home that the people running it and the carers genuinely care for the residents. They listen, treat the residents with patience and dignity. It's the people that make the difference and from this perspective we could not have wished for better for mum.
Mum's room is in the

new extension - her room is beautifully decorated and furnished, as is the dining room and lounge. The other thing we love about the home is the activities which are run most mornings - exercise, knit and natter, quiz, occasional trips out.
Following a fall, the home took my mum back the same day from hospital despite a broken pelvic bone. She could not have received better care, being assisted with exercises daily and recovering very quickly.

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St Phillip & St James

Care Provided by St Phillip & St James

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Funding & Fees Guide for St Phillip & St James

Facilities