Stratton House has a Review Score of 9.8 (9.767) out of 10, based on 20 reviews in the last 2 years. Over all time Stratton House has 60 reviews.
Review from Lynda S (Daughter of Resident) published on 6 March 2025
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Reply from Steve Hill, Home Manager at Stratton House
Thank you for taking the time to complete a review of Stratton House. It is pleasing to read you feel your Dad has been made to feel welcome and extremely well cared for, it's also pleasing to read that you feel there is a positive, happy atmosphere between staff and residents, the staff provide exemplary care, you feel welcomed and that your glad you Dad has chosen to stay permanently. I will ensure that I share your review with the staff where such lovely comments are very much appreciated.
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Review from Rhiannon P (Daughter of Resident) published on 27 February 2025
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Reply from Steve Hill, Home Manager at Stratton House
Thank you for taking the time to complete a review of Stratton House. It is pleasing to read you feel Stratton House was the perfect choice, it is comfortable and has a cosy ambience, however, the most pleasing to read is you find the staff warm, friendly and engaging and that the food is of restaurant quality and there is great entertainment. I will ensure that I share your review with the staff, where such lovely comments are very much appreciated.
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Review from E C (Friend of Resident) published on 26 February 2025
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Reply from Steve Hill, Home Manager at Stratton House
Thank you for taking the time to complete a review of Stratton House. It is pleasing to read that your experience of visiting Stratton House has been a good one with staff smiling making you feel welcome, being respectful towards residents' needs and coming across caring. We are pleased that you find the current activities program great. I will ensure that I share your review with the staff and such lovely comments are very much appreciated.
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Review from J R (Daughter of Resident) published on 26 September 2024
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Reply from Steve Hill, Home Manager at Stratton House
Thank you for taking the time to complete a review of Stratton House. It is pleasing to read that your father, when asked, says he is well looked after and the staff and food are wonderful. I am also happy to read that you find the staff and the staff team harmonious and very caring with good leadership from management. I will ensure that I share your review with the staff and such lovely comments are very much appreciated.
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Review from David W (Son of Resident) published on 25 September 2024
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Reply from Steve Hill, Home Manager at Stratton House
Thank you for taking the time to complete a review of Stratton House. I am pleased to read that you find the home caring, warm, and professionally run and the residents are treated with respect and dignity. I will ensure that I share your review with the staff where such lovely comments are very much appreciated.
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Review from M H (Daughter-in-law of Resident) published on 25 September 2024
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Reply from Steve Hill, Home Manager at Stratton House
Thank you for taking the time to complete a review of Stratton House. I am pleased to read that you believe your mother-in-law receives the best possible care and the home always smells clean. I am happy to read your mother-in-law has high praise for the laundry service and that you would have no hesitation in recommending Stratton House to others. I will ensure that I share your review with the staff where such lovely comments are very much appreciated.
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Review from Sue D (Daughter of Resident) published on 13 December 2023
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Reply from Steve Hill, Home Manager at Stratton House
Thank you for taking the time to complete a review of Stratton House. I am pleased to read that you find the staff welcoming, warm and attentive and that your dad is given the opportunity to choose when he wants to socialise and that the staff respect his decision. It’s good to see that you scored Stratton House 5 stars for everything. I will ensure that I share your review with the staff, and such lovely comments are very much appreciated.
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Review from Keith M (Friend of Resident) published on 25 October 2023
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Reply from Steve Hill, Home Manager at Stratton House
Thank you for taking the time to complete a review of Stratton House. I am pleased to read that you find the staff very pleasant and helpful and treat your friend with the utmost care and that your friend finds the food great. It’s good to see that you find Stratton House similar to that of a quality hotel. I will ensure that I share your review with the staff, where such lovely comments are very much appreciated.
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Review from B D (Son of Resident) published on 19 October 2023
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Reply from Steve Hill, Home Manager at Stratton House
That you for taking the time to complete this review. I am pleased to read that you find the home value for money, clean with a very pleasant garden and that the atmosphere is very caring. I will ensure that I share your review with the staff where such lovely comments are very much appreciated.
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Review from Clare E (Daughter of Resident) published on 18 October 2023
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Reply from Steve Hill, Home Manager at Stratton House
Thank you for taking the time to complete this review. I am pleased to read that you find Stratton House a happy, caring home with friendly, caring, responsive staff. It’s also pleasing to read you are pleased with your mother's care she receives. I will ensure that I share your review with the staff, and such lovely comments are very much appreciated.
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Review from Melanie S (Daughter of Resident) published on 12 October 2023
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Reply from Steve Hill, Home Manager at Stratton House
It is so pleasing to read that your father was able to feel at home at Stratton House and his needs were accommodated and staff delivered this with a light touch and with a smile. I’m also pleased to see that you too also felt part of the Stratton House family, which is what we set out to do. Thank you for the 5* rating. I will ensure that I share your review with the staff and such lovely comments are very much appreciated.
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Review from Mark T (Son of Resident) published on 9 October 2023
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Reply from Steve Hill, Home Manager at Stratton House
It's pleasing to read that your mum chose Stratton House on the recommendation of her friends that already lived here and that you as a family think it's been a good choice. I’m also pleased to read that the you find the home clean and tidy and has helped remove the stresses of life. I will ensure that I share your review with the staff, where such lovely comments are very much appreciated.
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Review from Nicky W (Daughter of Resident) published on 9 October 2023
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Reply from Steve Hill, Home Manager at Stratton House
It’s a pleasure looking after your mum and I’m so please to read what you found made Stratton House stand out, especially that you find all the staff so kind, caring and have time for everyone and your mum is so happy and settled. I will ensure that I share your review with the staff, where such lovely comments are very much appreciated.
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Review from V M (Daughter of Resident) published on 28 June 2023
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Reply from Steve Hill, Home Manager at Stratton House
It is so pleasing to see that your father is happy at Stratton House and that you have found the staff patient and hardworking, and that your father is much healthier since moving in. It is also good to read that you find the garden stunning and the facilities are well kept and couldn’t recommend us more highly. I will ensure that I share your review with the staff, and such lovely comments are very much appreciated.
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Review from Stephen A (Power of Attorney of Resident) published on 28 June 2023
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Reply from Steve Hill, Home Manager at Stratton House
It is reassuring to read that you feel there is excellent communication between you and the home and that you are well-informed, but most importantly, your relative is comfortable and happy and has come to treat Stratton House as her home. It also pleases me to read you are happy to recommend Stratton House without reservation. I will ensure that I share your review with the staff, and such lovely comments are very much appreciated.
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Review from Nigel A (Son of Resident) published on 26 June 2023
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Reply from Steve Hill, Home Manager at Stratton House
It is so pleasing to read that your father feels everyone here is supportive and patient. It’s also great to read that you, as a family, when you are visiting, feel a warm welcome from everyone and that you find the meals served are appetizing and the garden is looking lovely. Thank you for taking the time to complete this lovely five-star review. I will ensure that I share your review with the staff, where such lovely comments are very much appreciated.
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Review from H R (Daughter of Resident) published on 14 April 2023
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Reply from Steve Hill, Home Manager at Stratton House
It is reassuring to read that you have found the staff compassionate, gentle and understanding and that you find management available to help in an efficient way. It is also pleasing to see you score Stratton House 5 stars in all areas. I will ensure that I share your review with the staff, and such lovely comments are very much appreciated.
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Review from Alan S (Son of Resident) published on 27 March 2023
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Reply from Steve Hill, Home Manager at Stratton House
It is pleasing to read that your Mum is so happy living at Stratton House and that you find the staff brilliant and always helpful. I am also pleased that you described Stratton House as one big family as that is what we try to achieve here. I will ensure that I share your review with the staff, where such lovely comments are very much appreciated.
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Review from M J (Daughter of Resident) published on 27 March 2023
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Reply from Steve Hill, Home Manager at Stratton House
It is pleasing to read that your father has settled into living at Stratton House very well and that you feel your father has received great care and nurturing from the staff. It is also good to read that your father enjoys the activities programme and is enjoying the food and that you find the atmosphere of the home warm and welcoming. I can see also that you have given Stratton House 5 stars for all areas, which is also very pleasing to see. I will ensure that I share your review with the staff, and such lovely comments are very much appreciated.
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Review from Charlotte N (Power of Attorney of Resident) published on 21 March 2023
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Reply from Steve Hill, Home Manager at Stratton House
I am so pleased to read that your experience of Stratton House has always been a welcoming, happy place with attentive staff happy to happy and that your relative is receiving good levels of care. It's also pleasing to see that you have scored Stratton House a 5-star in all areas bar 1. I will ensure that I share your review with the staff, and such lovely comments are very much appreciated.
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The Review Score of 9.8 (9.767) out of 10 for Stratton House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.767 for Stratton House is calculated as follows: ( (183 Excellents x 5) + (45 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 232 Ratings = 4.767
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Stratton House is based on 20 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 20 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 15 Jan 2024
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Date: Tuesday 22 Oct 2024 More details
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Job Title: Home Manager
Joined: 2011
I joined the Stratton House family in 2011 as Deputy Manager before becoming Home Manager in 2016. My career in the care sector began in 2001 when I worked for a charity in Bristol in one of their sheltered housing schemes. I started as a Care Assistant and over the years have held roles as Care Assistant, Senior Care Assistant, Care Coordinator, Deputy Manager and now Manager.
Over the years, I have completed a Level 3 Diploma in Health & Social Care, an Advanced level apprenticeship in Management (In the business skills sector), an EDI Level 3 NVQ certificate in Management and I am about to start a Level 5 Diploma in Health & Social Care. In 2023, I was awarded MHA’s Leader of the Year Award and we won MHA's Team of the Year in 2024.
I love working at Stratton House and supporting the individuals we care for to live later life well together and treat each other as family.
Job Title: Deputy Home Manager
Joined: 2017
I began my journey at Stratton House in 2017 as a Night Care Assistant and took the opportunity to develop my skills and knowledge by completing both the NVQ Level 2 in Health and Social Care and Apprenticeship Level 3 Health and Social Care Adult Lead. I was then promoted to Senior Care Assistant for two years before taking the role of Deputy Manager in 2022.
It really is an honour to be part of the Stratton House Team. Our values of Nurture, Respect and Inspire are demonstrated on a daily basis by our amazing team.
Job Title: Senior Care Assistant
Joined: 2020
I am one of the Senior Care Team at Stratton House and started working at Stratton House in 2020 as a Night Care Assistant working my way to my current role. Prior to this, I worked for two years as a care assistant in-home care based in Scotland. During my time at Stratton House, I was given the opportunity to complete a Level 3 Diploma in Health and Social Care.
I love the warm, family-like atmosphere at Stratton House. There is a genuine sense of camaraderie amongst residents and staff which makes coming to work really enjoyable!
Job Title: Activities Coordinator
Joined: 2024
Before joining MHA, I worked as an Assistant Wellbeing Co-ordinator for 8 months at another care home for people with dementia and nursing needs.
I went to The European School in Brussels and had a Baccalaureate (similar to A levels), and afterwards, I did a bachelor’s degree (BA) in Media Studies with Languages from the University of East Anglia. My background is in organising events and tours around the world.
I enjoy interacting with the residents at Stratton House the most, and I feel the team at Stratton House is supportive and works well together as a team.
Job Title: Domestic Assistant
Joined: 2017
I joined Stratton House in 2017 as a Domestic and Laundry Assistant and previously worked in other care homes for six years.
I love working at Stratton House because of the incredible team I get to work with and the wonderful appreciating residents we look after. Being part of a brilliant team is what makes my work so fulfilling and rewarding.
Job Title: Maintenance
Joined: 2016
Working at our care home is truly rewarding. The building is a beautiful, listed landmark with stunning grounds that I have the pleasure of looking after as the maintenance person. I love that I can bring my own vision to the garden and handle repairs within, making decisions independently and taking pride in the result.
Being part of Stratton House's history since 2016, and serving the community charitably, makes my role even more meaningful.