Whitehaven Care Home

Fosseway, Midsomer Norton, Radstock BA3 4AU
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8.9 29 Reviews
  • Whitehaven Care Home, Radstock
Whitehaven Care Home provides a comfortable interior and a service where every care is taken to make sure residents are well looked after and feel respected.

Services are tailored to individual needs and target a fulfilling lifestyle, with residents consulted on important decisions and input from family and friends welcome.

A tasteful interior is designed to suit those with mobility issues, while staff are experienced in the challenges of dementia care.

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Care Provided by Whitehaven Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 23 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Lynne Abbott (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (23)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (14)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Whitehaven Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £995
    • Self-Funded Residential Dementia Care £950 – £1,250
    • RESPITE Self-Funded Residential Care £995 – £995
    • RESPITE Self-Funded Residential Dementia Care £995 – £995

  • Fees are dependant on care needs of each individual and the type of room available.
  • (these prices are only a guideline, please contact Whitehaven Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking is available on site. The car park isn't massive so please feel free to park in the co-op car park opposite the road.


Whitehaven Care Home Reviews (29)

Total of 29, showing 1-20
8.9

Whitehaven Care Home has a Review Score of 8.9 (8.946) out of 10, based on 7 reviews in the last 2 years. Over all time Whitehaven Care Home has 29 reviews.

Overall Experience

  • 20
  • 8
  • 0
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  • 0

Date Published

29
3
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22

Review from P N (Respite Resident) published on 22 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was in Whitehaven care home for 4 weeks recuperating from a hip replacement. I was looked after very well. The staff were excellent, friendly and helpful. Nothing was too much trouble. I could recommend this home to anyone needing dedicated care.

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Review from D D (Next of Kin) published on 3 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Whitehaven went above and beyond for my relative. He was only there for a short time before he passed away, they looked after him with dignity and respect, also cared for me while I sat with him as he passed. I recommend this care home highly.

Reply from Inthu Rajah, Director at Whitehaven Care Home

Thank you for your review and feedback. We will share this with all our staff.


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Review from Lesley S (Cousin of Resident) published on 12 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My second cousin is very happy in the home, it's very clean, food is good and the staff are lovely and helpful and make me feel welcome when I go to visit her. She has a lovely, comfy room.

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Review from Stephen H (Brother-in-law of Resident) published on 10 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found the home to be very nice, clean and friendly when we visited. We have 2 sisters in the same home and they are both very happy with the care etc that they get.

Reply from Andrew Williams, Deputy Manager at Whitehaven Care Home

Hi, thank you so much for your review! We take great pleasure in reading good reviews like this!


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Review from Ann M (Friend of Resident) published on 10 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner and I visited our friend on the 21st of May 2024. She is very happy and content in the home. She told us she feels safe and secure. The staff and management provide excellent personal care and support. The rooms are spacious, clean and comfortable. The staff are friendly, courteous and welcoming.
I would not hesitate to place a relative in this excellent caring facility. Thank you all for looking after our dear friend.

Reply from Andrew Williams, Deputy manager at Whitehaven Care Home

Thank you so much for your review. Reviews like this are wonderful for the staff to read!


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Review from Alison S (Daughter-in-law of Resident) published on 5 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly home. All residents are well cared for and look clean and tidy. Home well cleaned. Did a party for my mother-in-law's birthday and certainly went that extra mile to accommodate all the family. Lovely staff who work hard. The home always smells clean unlike some. Plenty of fruit and chocolate
etc around for residents to eat when wanted. A lovely-tasting birthday cake was made by the cook too. Well done Whitehaven in Westfield, Radstock.

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Review from P S (Niece of Resident) published on 31 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

My aunt was placed in this home initially for respite but ended up staying for 10 months. The more mature, experienced staff were very good and helpful. The younger staff were frequently found using their mobiles when they were on duty. Auntie's room was not cleaned regularly and little effort was made
to encourage her to make healthy decisions about her care. Staff attitudes left a lot to be desired and the day-to-day running of the home was terrible.

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Review from S B (Friend of Resident) published on 6 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home where my friend is is run very well. He is very happy with all his food and drinks and all of your staff looks after him brilliantly. Nothing is too much for them and all are happy with their work. Excellent people.

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Review from Robert P (Friend of Resident) published on 10 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience of Whitehaven Care Home has been nothing but positive. The clue to why it is good is the longevity of staff there. The kitchen is on view to the residents who are well fed and looked after throughout the day with refreshments and cakes etc. There is no smell in the common areas which
is remarkable given the home concentrates on dementia etc. Our experience was relatively short, but over those months, we witnessed only care and attention to minor details. This comes from the top. The manager is always on hand and will help where required and not hide away in their office. If you look at the whiteboard in the office, it is clearly laid out with risk management tasks and when they should be done, an exemplar. There is no problem with tailoring the rooms to the residents' personal needs and nothing seems to be a fuss. Visitors are greeted with an offer of refreshment and a chair is provided if required. All in all, we were impressed.

Reply from Callum Pearce, Registered Manager at Whitehaven Care Home

Thank you ever so much for such a heartwarming compliment to everyone at Whitehaven, it means such a great deal to me to hear how relatives view the service we provide. We try our best to look after those in our care and reading comments such as this reminds us that we are doing a good job. I will pass your praise on to the team and thank you once again for your view.


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Review from Frances W (Partner of Resident) published on 30 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As always, the manager and all the other staff are full of love and kindness that fills the nursing home. I'm sure they put love before money. I have peace of mind knowing my partner is in their care and at all times the home is clean. The food is 10/10. Well done and from all the family, thank you.

Reply from Callum Pearce, Registered Manager at Whitehaven Care Home

Thank you ever so much for your kind review on the home and the team. We very much enjoy the company of your partner and enjoy your visits. I will pass your review on to the team.


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Review from Diane W (Daughter-in-law of Resident) published on 27 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We came for lunch and found a wonderful welcome and the table was laid up ready. The staff treated us very politely and were attentive and helpful to all the residents. Overall, we were very impressed by the care and attention we were given.

Reply from Callum Pearce, Registered Manager at Whitehaven Care Home

Thank you ever so much for your kind comments, we very much value your review and I will pass this on to the team. You are more than welcome for lunch at any time. Thank you.


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Review from M R (Daughter of Resident) published on 27 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been happy with the level of care Mum is receiving. Our visits are not very often but the staff always seem helpful. Cannot comment on the food or drink as we have not been here during meal times. We were concerned about the smell on Mum's floor and know it is difficult but perhaps the carpets/floors
need disinfecting more often.

Reply from Callum Pearce, Registered Manager at Whitehaven Care Home

Thank you for your review, we welcome you to join us for lunch any day (with notice) to taste our resident chosen meals. I apologise you have noticed some poor odour in a bedroom, this will be rectified immediately and we will ensure this does not happen again.


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Review from Janet N (Resident) published on 17 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very delighted. Thank you.

Reply from Callum Pearce, Registered Manager at Whitehaven Care Home

We really appreciate hearing what residents think about the care and support that is provided, we are glad that you are happy here. We thank you for your review.


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Review from J S (Grandson of Resident) published on 12 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff enough for their care and support for my granny. I think the staff work very hard and always make me feel special when I visit. You are all doing and superb job. Thank you.

Reply from Callum Pearce, Registered Manager at Whitehaven Care Home

Thank you ever so much for your glowing review; it is an absolute pleasure to look after your granny. I will cascade this down to the team and share your thanks with them all.


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Review from Steven M (Resident) published on 22 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The food is lovely. Treated well. Looked after very well in general - I like it here.

Reply from Callum Pearce, Registered Manager at Whitehaven Care Home

We appreciate your comment and reviews, it is always nice to hear what residents think of the home. I will pass your feedback to the team. Thank you.


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Review from Sue G (Daughter of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was a resident at Whitehaven for over 8 years. I can honestly say mum was very well looked after here. She was very happy and loved the staff, the garden, the many parties, activities, and trips out. During the Covid lockdown, everything was done to keep the residents safe. It wasn't easy, but
the staff were amazing.

Reply from Callum Pearce, Registered Manager at Whitehaven Care Home

Thank you for your kind review, it was a pleasure to look after Mum and loved by all who met her. I will pass your kind comments on to the team. Thank you.


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Review from Jacqui R (Niece of Resident) published on 20 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we would highly recommend Whitehaven Care Home. The manager and staff are all completely dedicated to the residents and treat them as their own family. During these strange times, it is reassuring to know they are kept safe and happy. When I visit, she always tells me how kind the staff
are and how she enjoys having a laugh with them. It truly is a home from home for them.

Reply from Callum Pearce, Registered Manager at Whitehaven Care Home

Thank you ever so much for such a generous review; it is very much appreciated and means a lot to us at Whitehaven. Your auntie is such a pleasure to look after, and we are so glad you are both happy with the care provided! I will let the team know what you have said.


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Review from J C (Son of Resident) published on 17 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly staff. Lovely relaxing place. My father is really happy here. Well recommended.

Reply from Callum Pearce, Registered Manager at Whitehaven Care Home

Thank you for your review; we are glad that you and your father are happy with the care that is provided at Whitehaven.


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Review from Sylvia S (Daughter of Resident) published on 19 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the short time that my mother was in your care, she was treated with dignity, respect and was made to feel at home. As a visitor, on every occasion, we felt that our mother was happy and well taken care of, whilst the staff were also very receptive towards us and made us feel welcome and part of
the team.

Reply from Callum Pearce, Manager at Whitehaven Care Home

Thank you for your extremely kind words, it was an absolute pleasure to look after your mum, she made us all smile and brightened my day many times! I will pass your kind words on to the team who I'm sure too would agree she will always be in our hearts. Thank you.


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Review from David C (Son of Resident) published on 26 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was recently admitted to Whitehaven following three weeks of respite care at the home.
I cannot believe the difference in my dear old mum since coming to the home.
She had been independent for years but found this increasingly difficult and had taken to her bed eating very little and deteriorating.
Thanks to the amazing staff at the care home, the change in Mum is quite incredible.
She is extremely happy, eating lovely food and looking like her old self.
Thanks, everyone at Whitehaven from the bottom of my heart.

Reply from Callum Pearce, Manager at Whitehaven Care Home

Hi David, thank you very much for all your kind words, we too can see a vast improvement since Mum's admission with us, she is more independent now than before. She has a brilliant character which always brings a smile to the team's faces. We are so happy she is here and the joy she brings us. I will share your positive comments with the team. Take care.


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Current Review Score: 8.9 (8.946)

Overview of Review Score

The Review Score of 8.9 (8.946) out of 10 for Whitehaven Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.346 for Whitehaven Care Home is calculated as follows: ( (51 Excellents x 5) + (16 Goods x 4) + (7 Satisfactorys x 3) + (5 Poors x 2) + (2 Very Poors x 1) ) ÷ 81 Ratings = 4.346

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.6 Points relating to the number of positive Reviews for Whitehaven Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 6 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 May 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

National Care Assosication

Recipient: Whitehaven Care Home

Date: Thursday 01 Oct 2020 More details

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Meet the Team (1)

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Lisa Moore

Job Title: Senior Care Assistant

Joined: 2018

Hi, my name is Lisa and I joined Whitehaven Care Home in 2018 as a care assistant after hard work and dedication I am now a Senior Care Assistant. I am down to earth with a good sense of humour, I’m a mum of 6 so have had to have one! I have worked in care settings since I was 18, my mother and grandmother also worked in care all their working lives so you could say it runs in the family. I truly believe that each resident should be treated as one of my family and will go the extra mile to ensure this happens


I look forward to welcoming you and your family to Whitehaven Care Home.


Frequently Asked Questions about Whitehaven Care Home

What types of Care is Whitehaven Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Whitehaven Care Home provide?

Palliative Care, Day Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Whitehaven Care Home have?

There are 23 Single Rooms.

What are the Facilities & Services at Whitehaven Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Whitehaven Care Home to the centre of Radstock?

1.4 mile(s) as the crow flies, distance by road may be significantly further.