Avenue House

5 Cotham Park North, Cotham, Bristol BS6 6BH
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9.8 68 Reviews
  • Avenue House, Bristol
Avenue House is a residential home that has been comprehensively re-developed (2003). The extensive redecoration includes new carpets, curtains and lighting.

The home is based within an adapted Victorian building containing 30 single units that each have a built-in wardrobe with a mini lockable safe, en-suite toilet and shower. The three-storey extension is serviced by two lifts.

There are also shared lounges and specially adapted bathrooms. The secluded garden is maintained regularly by professional gardeners and has flowers, shrubs, mature trees and an attractive pond.

The chef prepares a daily menu of tasty and nutritious food and can cater for any special dietary requirements.

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Care Provided by Avenue House

  • Primary Care Categories
  • Learning Disability
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 30 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Sheltered Housing

Good to Know

  • Person in charge
  • Caroline Cooper (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (30)
    • Single Rooms with ensuite Wet Room (30)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Avenue House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £824 – £1,001
    • RESPITE Self-Funded Residential Care £824 – £1,001

  • This is dependant on Room Size and Care Needs
  • (these prices are only a guideline, please contact Avenue House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Smal driveway at front of building. Car park to rear (accessed via Archfield Road) On street parking to be paid at meter.


Avenue House Reviews (68)

Total of 68, showing 1-20
9.8

Avenue House has a Review Score of 9.8 (9.809) out of 10, based on 17 reviews in the last 2 years. Over all time Avenue House has 68 reviews.

Overall Experience

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Date Published

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5
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Review from Helmut M (Son of Resident) published on 31 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a wonderful care home where the staff are always kind and caring. Activities are varied and enjoyable, the kitchen prepares tasty food and it is a happy place with excellent communication for residents and families.

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Review from Sue T (Daughter of Resident) published on 31 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is the oldest resident at Avenue House and has lived there for over 12 years. This gives her, and us as her family, a long view of the excellent continuing care offered by all the staff and management.
They have helped her through the changing years with skill and commitment and she is still
very much part of the community, participating in activities and enjoying visits from family and friends who are always made very welcome. As a relative, I work with the staff to support my mother, and they are open to suggestions that might help. A good partnership.

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Review from N S (Son of Resident) published on 29 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all the staff from management down very help and friendly. My farther enjoys living there and can enjoy activities with others or find quite time on his own in the lovely new conservatory, his room or one of the large lounges with great views of the garden.
He likes his food and is always looking
forward to meal times as the food is so good.
I would highly recommend Avenue house.

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Review from S N (Niece of Resident) published on 29 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A friendly, small care home, with good food, helpful staff, handy for the gardens, opposite a lively junior school. staff willing to offer lifts to doctors, go shopping for residents, take them out for day trips etc. I feel my aunty is well cared for and looked after.

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Review from Jeremy B (Brother of Resident) published on 8 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Avenue House is exceptional - a special home for my sister - a home is a place to feel comfortable, safe and cared for - a place you are happy to be. Everyone at Avenue House, staff and residents, work together to enable happiness for one and all.

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Review from Steve F (Son of Resident) published on 2 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Mum has been at Avenue House she has been rejuvenated. The surroundings, staff, activities and care are top-notch and Mum enjoys great quality of life, which didn't seem possible a year ago.

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Review from Helen G (Daughter of Resident) published on 27 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Avenue House does its utmost to make every resident feel at home. The staff are bright and cheerful. The surroundings are bright and comfortable.

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Review from Steven M (Son-in-law of Resident) published on 21 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident of Avenue House since August 2022.
She receives compassionate, upbeat and kind care from the Avenue House team.
A quality service, for which we are all very grateful.

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Review from Chris T (Son of Resident) published on 21 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just attended a Christmas wine and cheese gathering for residents and family. Great event and typical of the care and attention provided by the staff of Avenue House.

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Review from Colin S (Son of Resident) published on 19 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Avenue House is a fantastic, caring and supportive care home. Excellent. My mum has been a resident at Avenue House for a little over 2 years now and is really positive about living there. The staff are very supportive and manage the ever-changing care needs positively and with care. I've always found
that there is a really friendly and pleasant atmosphere in Avenue House whenever I visit Mum. Choosing Avenue House for Mum to live in once she was no longer able to live fully independently has been such a good decision. Thank you.

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Review from H W (Daughter of Resident) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has made friends at Avenue House - both of the residents and carers. Carriers are genuinely pleased to see mum and care for her. The new Conservatory space has enabled more quiet spaces 2 gather and chat especially for relatives visiting residents. Residents are caring towards each other to.

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Review from Sue R (Daughter of Resident) published on 27 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Avenue House is a wonderful and caring home. My mother has been a resident for just over a year and during this time we have experienced a big improvement to her mental health. The staff are marvellous and the daily activity list on offer is varied and fun. My Mum loves living at Avenue House and as
a family member, it is so reassuring that she gets excellent care and attention. The management are friendly and approachable and I would highly recommend Avenue House to anyone looking for a safe and welcoming residential home for a loved one.

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Review from Chris S (Son of Resident) published on 27 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. My Father is very happy living at the home. His needs are always looked after with great care. The staff are always very friendly and extremely helpful on all matters. The care and management of resident's needs are carefully considered and very well supported.
Highly recommend
this care home.
The new conservatory area has added great value to the home, providing a very comfortable and aesthetically pleasing area for residents to sit and enjoy. It has opened up the garden area from the outside, allowing residents to enjoy the garden when sitting inside.
Thank you.

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Review from E C (Daughter of Resident) published on 24 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Avenue House in autumn 2023 and is so pleased with her new environment. She can't talk highly enough of the staff and is so pleased with the food, the activities and the care everyone is taking to help her settle. Avenue House really is a care home that cares.

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Review from Bridget S (Daughter of Resident) published on 17 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother initially booked in for a week's respite care and after a few days of enjoying her experience, elected to stay permanently.
It’s clear that she feels listened to and has her needs catered for. The staff are so friendly and always have time for a chat, which she appreciates. When we visit,
we feel welcomed into the warm and friendly atmosphere too.
The home’s Quaker ethos seems to present itself particularly through the attention given to providing both residents and relatives with opportunities to give feedback to trustees. Also, the weekly meeting including members from local meetings provides a lovely way for Mum to keep in touch with her local community.
Mum’s move into Avenue House was both a surprise and a relief and we feel so grateful knowing that she has such a good quality of life for her final years.

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Review from Julia R (Daughter of Resident) published on 13 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all incredibly kind and thoughtful. The atmosphere is friendly and relaxed, like an actual home and the manager on duty and senior care workers are always available to talk to which is so reassuring. I feel my mother is safe in their hands!

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Review from Christopher W (Son of Resident) published on 23 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellently run care home full of activities for all residents to enjoy.
There is a relative online support group which is invaluable that keeps all relatives up to date. All staff are fully trained and able to support residents in an empathetic and caring way.

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Review from Angela S (Daughter of Resident) published on 23 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only reiterate my comments from last year and that my trust and confidence in Avenue House continue. All staff members continue to treat my mother with the utmost dignity and respect and, have demonstrated their abilities to meet my mother's cultural needs. Having the opportunity to participate
in bi-monthly Family and Friends Video-link meetings is very refreshing and affords the opportunity for us to gain a holistic understanding of the day-to-day running of the home, as well as any vital information sharing. I welcome this transparency, the leadership style and the ever-evolving vision for the home. My mother is thriving in Avenue House, due to the high-quality activities provided and the dedication of all staff members. Thank you so much.

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Review from John R (Son of Resident) published on 23 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family we continue to be really happy with the care Mum is receiving at Avenue House. In particular, I think the communication we are receiving about changes, Covid-safe access, activities, etc continues to be excellent.

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Review from Catherine R (Daughter of Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am the most local and most involved family member supporting mother in her Care Home, hence I am a constant visitor. My mother has been at the Home for 5 years and in that time her care needs have increased and changed. The Home staff are very good at recognising this and responding to her changing
needs. Many of the staff are long-term and consequently know my mother well and are not only caring but loving towards her.

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Current Review Score: 9.8 (9.809)

Overview of Review Score

The Review Score of 9.8 (9.809) out of 10 for Avenue House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.809 for Avenue House is calculated as follows: ( (165 Excellents x 5) + (39 Goods x 4) ) ÷ 204 Ratings = 4.809

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Avenue House is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (2)

Tim

Tim Wye

Job Title: Chair of the Board of Trustees

Joined: 2018

My name is Tim and as Chair of the Board of Trustees, I would like to welcome you and thank you for your interest in West of England Friends Housing. Trustees are very involved in the service and, for example, regularly carry out quality visits. We are proud to be Trustees of such a high-quality service and hope you decide to choose us for your future care and housing needs. In return, we can promise you a high quality, personalised stay with us, provided by very dedicated and skilled staff.


Caroline

Caroline Cooper

Job Title: Home Manager

Joined: 2007

My name is Caroline and I am the registered manager at WEFHS. I have over 20 years of experience running homes and am dedicated to providing the highest possible standards. I am really proud of our dedicated staff, shown by the fact we have staff that have been with us for years, allowing real relationships to develop. All this translates into a ‘Good’ rating from the Care Quality Commission. We have been working on how we support people at the end of life and are absolutely delighted to have been recently accredited with the nationally recognised ‘Gold Standard Framework for end of life care’. This accreditation is aimed at providing the best quality care for our residents and particularly towards the end of life.


Both myself and the staff will do everything to make a stay with us a positive experience that meets your particular needs. If you have any questions please feel free to contact me.


Frequently Asked Questions about Avenue House

What types of Care is Avenue House registered for?

Older Person Care, Respite Care, Learning Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Avenue House provide?

Palliative Care, Day Care, Sheltered Housing, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Avenue House have?

There are 30 Single Rooms.

What are the Facilities & Services at Avenue House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Avenue House to the centre of Bristol?

0.9 mile(s) as the crow flies, distance by road may be significantly further.