Avenue House

5 Cotham Park North, Cotham, Bristol BS6 6BH
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9.8 68 Reviews
  • Avenue House, Bristol
Avenue House is a residential home that has been comprehensively re-developed (2003). The extensive redecoration includes new carpets, curtains and lighting.

The home is based within an adapted Victorian building containing 30 single units that each have a built-in wardrobe with a mini lockable safe, en-suite toilet and shower. The three-storey extension is serviced by two lifts.

There are also shared lounges and specially adapted bathrooms. The secluded garden is maintained regularly by professional gardeners and has flowers, shrubs, mature trees and an attractive pond.

The chef prepares a daily menu of tasty and nutritious food and can cater for any special dietary requirements.

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Care Provided by Avenue House

  • Primary Care Categories
  • Learning Disability
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 30 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Sheltered Housing

Good to Know

  • Person in charge
  • Caroline Cooper (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (30)
    • Single Rooms with ensuite Wet Room (30)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Avenue House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £824 – £1,001
    • RESPITE Self-Funded Residential Care £824 – £1,001

  • This is dependant on Room Size and Care Needs
  • (these prices are only a guideline, please contact Avenue House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Smal driveway at front of building. Car park to rear (accessed via Archfield Road) On street parking to be paid at meter.


Avenue House Reviews (68)

Total of 68, showing 21-40
9.8

Avenue House has a Review Score of 9.8 (9.809) out of 10, based on 17 reviews in the last 2 years. Over all time Avenue House has 68 reviews.

Overall Experience

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Date Published

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5
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51

Review from S G (Daughter of Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident at Avenue House for over three and a half years and is very settled and feels at home there. Staff are very caring and friendly. Management is excellent and have dealt promptly and effectively with any issues relating to mum's care that I have had. There are twice-daily activities
for all residents which gives everyone a chance to socialise. There is also a relatives' WhatsApp group and regular Zoom meetings for relatives which I appreciate. I am very happy that my mum is a resident here.

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Review from C W (Daughter of Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Avenue House is a very welcoming and kind environment in which to live. My mother has been there since last August and has settled in well. Despite the recurring Covid issues, the staff remain cheerful and helpful.

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Review from Tracy D (Daughter-in-law of Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel so blessed that I “found” Avenue House in late 2022. It’s a really lovely environment and I’m safe in the knowledge that my elderly relative is being cared for so well. There are lots of activities to keep the residents entertained. Visitors are always made welcome.

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Review from Stephen O (Son of Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very professionally run care home. The facilities and the gardens are well maintained. Even when the home was in lockdown due to an outbreak of covid the residents are treated as human beings with feelings and worries. Visits to residents are encouraged and well organised.

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Review from R S (Son of Resident) published on 20 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have travelled from America three times during - and since - the pandemic to visit my mom. Every time I’ve found the staff helpful, caring, kind, and considerate. It hasn’t been easy for them to manage visits through this and they are doing an excellent job. I also appreciate that my mom is very well
cared for and happy.

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Review from Mary W (Daughter of Resident) published on 6 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The home has taken every step in trying to keep the residents safe. They have kept us informed with any changes they need to make. The manager and the staff have kept the home going, I am not sure how much input has come from the Quakers. I think the day staff are excellent but have reservations regarding
some of the night staff.

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Review from Mike L (Son of Resident) published on 28 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has lived at Avenue House for a decade! She chose it after looking at other homes and in preference to supported living - she wanted to be with people and not living alone. She continues to enjoy being with the warm, friendly staff and other residents. Everyone has adjusted to the changes in
memory and comprehension with my mum, and she remains as cheerful as ever! As part of my work, I visit other care homes and have yet to come across anywhere else that I would want her to move to.

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Review from B L (Son of Resident) published on 17 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Avenue house is always spotlessly clean. It doesn’t smell, it feels like you're visiting a home and not a care home. The staff are polite and friendly. The managers and staff should continue to congratulate themselves on the outstanding contribution they have made to the well-being of the people in
their care. Not having to worry about the care that is given is refreshing and the focus placed on a good, all-round care package is something that Avenue House should be proud of.

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Review from Lyndsey A (Daughter of Resident) published on 13 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is very happy at Avenue House and often praises the staff. We are confident that she is secure, safe, and content. Mum enjoys her food and mentions the Chef regularly. The staff are very approachable and clearly try to do the best for their residents.

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Review from Julian F (Resident) published on 16 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not ask for better, staff great. Am very lucky to be here.

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Review from Heather (Daughter of Resident) published on 8 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved to Avenue House in April '21 from another care home. This was a huge decision and we did so because we were impressed with the efforts Avenue House had made to enable visits even at the worst times in the pandemic, like constructing the summer house; keeping daily activities rolling with
inventive ideas despite constraints and so important - the two way open and honest way sharing of info between management, management committee, and residents' families. We've found staff extremely kind and attentive in the last six months. Although Mum is now very frail and sight and hearing mean she is unable to participate as she once would, staff make efforts to involve her, plan one to one time, visit the garden with her, and so on. Visiting options are as good as they can be under current government guidance and I can now spend time with Mum in her room as an 'essential carer' which is crucial to both of us. Thank you all at Avenue House.

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Review from Jonathon (Son of Resident) published on 5 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Avenue House is a wonderful home for my mother. The level of care is excellent and the staff could not be any kinder. It’s very reassuring to know my mother is being so well looked after.
The transition from living independently to moving into Avenue House was smooth and handled with complete dignity.

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Review from Lyndsey A (Daughter of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very pleased with the overall standard of care provided. The staff are approachable and are always very polite and cheerful. The care home exhibits a positive and fun vibe. We are pleased to see a wide range of varied activities for the residents.

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Review from Nick H (Son of Resident) published on 25 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at the home for 8 years and has enjoyed her time there, apart from one glitch some time ago.
We have been able to visit fairly regularly and got to know the home, staff and many residents during this time.
As for many people, Covid has not been a good period as she has not been able to
go out of the grounds for most of the past year until recently.
A minor point. The vegetarian food could be improved as could access to fruit.

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Review from R M (Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Avenue House are very caring and committed. They give as much time as possible to spending time with the residents, for example, taking them for a walk. We are fortunate in Avenue House to have the garden house where we can see relatives and families whatever the weather; it is totally
Covid-safe.

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Review from Cherry H (Resident) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's a good experience living here in old age.

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Review from Amanda W (Friend of Resident) published on 20 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Avenue House during this current time of Covid is that every possible support has been given to support the relationships of family, and friends with residents. The carers, handyman and admin staff have become enablers of the use of i-pads, laptops and phones to keep people connected
visually and provided entertainment etc. The summerhouse visiting is very comfortable and warm, being set up with microphones is a great help to those with poor hearing. The face to face visits inside the house have been organised to keep the residents safe using testing and PPE. Communication with the Board of Avenue House has been made so easy by regular meetings on Zoom and enabled relatives, the manager and the Board to work things out together to help everyone. Reviews have gone ahead using Zoom as well. The garden has been a godsend to residents who like to be outside, at this time. Thank you. I would recommend Avenue House to anyone needing care.

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Review from Alison G (Daughter of Resident) published on 19 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Avenue House is such an amazing place. All the carers and staff are so thoughtful and helpful. They have been so professional yet caring through these COVID times. My mum feels well looked after and part of another family.

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Review from Tom S (Son of Resident) published on 19 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had the experience of seeing several homes in the process of finding accommodation for two other relations (father and Aunt), Avenue House has been a revelation on every front. I sincerely wish all care homes could be run along these lines.

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Review from Isobel M (Daughter of Resident) published on 15 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn’t rate Avenue House highly enough - the care my parents receive here has been wonderful. The past few months have been rough going, mentally, being locked down but all the staff have worked so hard to keep everyone happy and healthy - thank you.

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Current Review Score: 9.8 (9.809)

Overview of Review Score

The Review Score of 9.8 (9.809) out of 10 for Avenue House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.809 for Avenue House is calculated as follows: ( (165 Excellents x 5) + (39 Goods x 4) ) ÷ 204 Ratings = 4.809

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Avenue House is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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Meet the Team (2)

Tim

Tim Wye

Job Title: Chair of the Board of Trustees

Joined: 2018

My name is Tim and as Chair of the Board of Trustees, I would like to welcome you and thank you for your interest in West of England Friends Housing. Trustees are very involved in the service and, for example, regularly carry out quality visits. We are proud to be Trustees of such a high-quality service and hope you decide to choose us for your future care and housing needs. In return, we can promise you a high quality, personalised stay with us, provided by very dedicated and skilled staff.


Caroline

Caroline Cooper

Job Title: Home Manager

Joined: 2007

My name is Caroline and I am the registered manager at WEFHS. I have over 20 years of experience running homes and am dedicated to providing the highest possible standards. I am really proud of our dedicated staff, shown by the fact we have staff that have been with us for years, allowing real relationships to develop. All this translates into a ‘Good’ rating from the Care Quality Commission. We have been working on how we support people at the end of life and are absolutely delighted to have been recently accredited with the nationally recognised ‘Gold Standard Framework for end of life care’. This accreditation is aimed at providing the best quality care for our residents and particularly towards the end of life.


Both myself and the staff will do everything to make a stay with us a positive experience that meets your particular needs. If you have any questions please feel free to contact me.