Avenue House

5 Cotham Park North, Cotham, Bristol BS6 6BH
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9.8 68 Reviews
  • Avenue House, Bristol
Avenue House is a residential home that has been comprehensively re-developed (2003). The extensive redecoration includes new carpets, curtains and lighting.

The home is based within an adapted Victorian building containing 30 single units that each have a built-in wardrobe with a mini lockable safe, en-suite toilet and shower. The three-storey extension is serviced by two lifts.

There are also shared lounges and specially adapted bathrooms. The secluded garden is maintained regularly by professional gardeners and has flowers, shrubs, mature trees and an attractive pond.

The chef prepares a daily menu of tasty and nutritious food and can cater for any special dietary requirements.

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Care Provided by Avenue House

  • Primary Care Categories
  • Learning Disability
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 30 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Sheltered Housing

Good to Know

  • Person in charge
  • Caroline Cooper (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (30)
    • Single Rooms with ensuite Wet Room (30)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Avenue House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £824 – £1,001
    • RESPITE Self-Funded Residential Care £824 – £1,001

  • This is dependant on Room Size and Care Needs
  • (these prices are only a guideline, please contact Avenue House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Smal driveway at front of building. Car park to rear (accessed via Archfield Road) On street parking to be paid at meter.


Avenue House Reviews (68)

Total of 68, showing 41-60
9.8

Avenue House has a Review Score of 9.8 (9.809) out of 10, based on 17 reviews in the last 2 years. Over all time Avenue House has 68 reviews.

Overall Experience

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  • 11
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Date Published

68
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5
17
51

Review from Philippa (Niece of Resident) published on 2 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt lived in Avenue House for 5 years. She had chosen it herself as she was instantly taken by the sunny rooms and the friendly staff. We could not have wished for a better place for her to spend the final stages of her life. She loved Avenue House. The food; the activities; the frequent birthday
parties; the trips to the zoo; but mostly the staff. They all knew her and saw her as an individual. She changed a lot over the time she was there and was cared for beautifully at every stage, the staff keeping us up to date. Sadly, as in so many care homes, Covid eventually affected Avenue House. My aunt caught it. Avenue House and the GP worked so closely with us to enable her to stay in a familiar place where she was happy and settled. She died in her room with her things about her, the amazing, fantastic staff ever-present. I don't know how we will ever be able to thank them for giving her five such happy years and such a beautiful, dignified death.

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Review from George M (Brother of Resident) published on 2 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister, who had slight learning difficulties, but had been living independently for a number of years with carer support, moved to Avenue House five years ago when her carers retired. Sadly, she died of Covid in December 2020. However, before her death, she had had probably spent the happiest years
of her life at Avenue House. She was a very jolly person, very outward-going, interested in everything that was happening around her and, above all, fascinated by the lives of everyone with whom she came into contact. Avenue House and its staff rapidly became her 'family' as soon as she had moved in. The staff at all levels always treated her with care, thoughtfulness and friendliness and, thanks to them, she enjoyed her time there immensely. She died quietly and in peace and was able to do so in the place she loved, among her 'family'. Dear Avenue House, thank you all so much for your years of love.

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Review from Lesley W (Daughter of Resident) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so pleased with Avenue House! Although it was tricky to move my mum from the USA to Avenue House between lockdowns, Avenue House couldn't have been more helpful or welcoming. She was brilliantly taken care of during lockdown numbers 2 and 3 and it has been such a relief. They've encouraged my
mum to take up all sorts of activities that she never did before (arts and crafts, pumpkin carving etc.). They know she loves music and ensure that she's front and centre for every musical event. They make sure she gets outside whenever she can, as it really revitalises her. I love knowing that if I have any concerns or want someone to check on her, I can do so 24 hours a day. It really is a brilliant place and I couldn't speak more highly of it.

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Review from Sue C (Niece of Resident) published on 27 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt has been at Avenue House for over 7 years. She has been very happy there. The staff are very caring and she has enjoyed the food. The staff at the home have worked so hard during the pandemic in what has been a very difficult time for residents and their relatives. There have been lots of activities
provided and they have always made sure that there is something that everyone can participate in if they so wish. The residents are treated as individuals and with the utmost respect. It has a friendly, homely feeling and I am very happy that my Aunt is so well looked after. The board have held regular zoom calls for relatives during the pandemic so that relatives can be kept up to date with any news and answer any questions.

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Review from Will M (Nephew of Resident) published on 21 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt lived in Avenue House for five years at the end of her life, and it was one of the happiest times of her whole. Staff and fellow residents were friendly, supportive, and always treated her with respect and kindness. Volunteers and visitors also help make it a very social environment - from musical
afternoons to trips out to the theatre. For one of the first times in her life, she felt part of a real community. In her final illness, staff were hugely caring and attentive, both to her and the family. I can't recommend Avenue House highly enough.

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Review from Patricia B (Daughter-in-law of Resident) published on 14 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law cannot use the phone independently, so regular contact with the staff and trustees during the Covid lockdown situation has been very important to us. We recognise the extra efforts the staff have had to put in to keep residents safe during this difficult time and provide activities
to keep them engaged. The lovely new Garden House has meant we have been able to see our relative regularly between lockdowns, etc, in a relaxed environment.

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Review from Jim T (Son of Resident) published on 11 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm most impressed with the care and dedication of the staff of Avenue House. It has been a difficult time recently, but staff have always stepped up to the plate. She has been happy with the support she has received and has enjoyed the activities in which she has participated.

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Review from Jessica G (Daughter of Resident) published on 27 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Avenue House is a wonderful place with very professional and dedicated care staff. My mother is only in her 70s and we would never have expected her to be living in a care home but after a long period of ill health, she was left with little option and understandably felt bleak at the prospect. After
several months at Avenue House, she has a new lease of life and despite still coping with pain and mobility challenges she is back to her positive and spirited self. I cannot thank the Avenue House team enough. The way they have managed Covid-19 has been amazing too, with regular communication and a beautiful garden house built for safe visiting.

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Review from D B (Daughter of Resident) published on 31 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was treated very well by all the staff and made to feel very welcome. Both staff and residents went out of their way to make my mother welcome. My mother said she felt safe which made me feel it was the ideal place for her to be a resident. She enjoys the food, various activities and feels
that she is part of one big happy family.

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Review from Andy B (Son of Resident) published on 21 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came in February 2019. Both she and I have been delighted by the quality of the service and the care and attention to detail. The staff work very hard and there is an excellent programme of activities. The food and care are of very high quality. I am delighted with it.

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Review from M H (Daughter of Resident) published on 4 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

With a very cheerful and welcoming motivated team, Avenue House is a unique care home. It is genuinely a 'home from home' environment where each resident is treated as an individual. Literally, nothing is too much trouble for the dedicated staff. Unlimited visiting hours allow us to see my mum whenever
we wish. Outstanding range of activities and stimulating events but total respect for privacy.

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Review from Zoe B (Granddaughter of Resident) published on 12 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan has been here for nearly a year and its the best decision we made for her. Suffering from Alzheimers has its ups and downs and the home is fantastic with her and her needs! She loves it here, has made new friends with residents and staff alike! The activities they provide are brilliant and the
fact it's all in one place wonderful!
I know she will be happy here for a long time to come!

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Review from Iris T (Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you Lord that I am now living here. I am so well looked after, in fact absolutely love it here.

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Review from A LH (Daughter of Resident) published on 9 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Avenue House provides a safe and caring environment for all those who are fortunate to live there.
The staff are caring, respectful and polite.
The home is clean, friendly and has a lovely atmosphere.

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Review from June T (Resident) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good - I'm very pleased to be here.

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Review from Liz M (Daughter of Resident) published on 18 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is extremely happy at Avenue House.
The staff are amazing, each one knows my father very well and treat him with great kindness and all have time for his friends and family too, which allows me to have trust and confidence in their responsibility of caring for my father. I can't rate Avenue
House highly enough.

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Review from Valerie P (Resident) published on 5 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall standard of this care home overall is excellent, my room is ideal for me and is cleaned and hoovered most days. The staff are very friendly and always treat the residents with respect. The management do their very best to accommodate the residents, arranging outings. We have a wish tree
where we can fill in the leaves with our wishes. My wish was to climb Crook Peak which was granted! The food is also very good with multiple choices. I have been here for just over a year and I soon was made to feel at home!

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Review from P L (Daughter of Resident) published on 10 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father lived for 3 years at Avenue House and it truly became his home. He was very well looked after. He was 93. This Christmas he grew frailer and my brother and I sat with him for his final days as he slipped peacefully away. The loving care shown to him and to us was beyond compare. We will always
be grateful.

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Review from H W (Resident) published on 12 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was looking for a home with a good quality of care in a Quaker or similar caring culture. I looked for a happy, caring atmosphere offering respect and good opportunities for the staff and providing the highest possible standard of care to residents, where residents would be also expected to contribute
within the limits of ability providing a good range of recreational activities and all this within my very limited budget.

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Review from Alice L (Daughter of Resident) published on 12 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very settled and happy at Avenue House. All staff I have come into contact with have been incredibly friendly, kind and patient. There is a warm, friendly atmosphere here and I am very happy with the care provided. Thank you to all staff.

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Current Review Score: 9.8 (9.809)

Overview of Review Score

The Review Score of 9.8 (9.809) out of 10 for Avenue House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.809 for Avenue House is calculated as follows: ( (165 Excellents x 5) + (39 Goods x 4) ) ÷ 204 Ratings = 4.809

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Avenue House is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (2)

Tim

Tim Wye

Job Title: Chair of the Board of Trustees

Joined: 2018

My name is Tim and as Chair of the Board of Trustees, I would like to welcome you and thank you for your interest in West of England Friends Housing. Trustees are very involved in the service and, for example, regularly carry out quality visits. We are proud to be Trustees of such a high-quality service and hope you decide to choose us for your future care and housing needs. In return, we can promise you a high quality, personalised stay with us, provided by very dedicated and skilled staff.


Caroline

Caroline Cooper

Job Title: Home Manager

Joined: 2007

My name is Caroline and I am the registered manager at WEFHS. I have over 20 years of experience running homes and am dedicated to providing the highest possible standards. I am really proud of our dedicated staff, shown by the fact we have staff that have been with us for years, allowing real relationships to develop. All this translates into a ‘Good’ rating from the Care Quality Commission. We have been working on how we support people at the end of life and are absolutely delighted to have been recently accredited with the nationally recognised ‘Gold Standard Framework for end of life care’. This accreditation is aimed at providing the best quality care for our residents and particularly towards the end of life.


Both myself and the staff will do everything to make a stay with us a positive experience that meets your particular needs. If you have any questions please feel free to contact me.