Avenue House

5 Cotham Park North, Cotham, Bristol BS6 6BH
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9.8 68 Reviews
  • Avenue House, Bristol
Avenue House is a residential home that has been comprehensively re-developed (2003). The extensive redecoration includes new carpets, curtains and lighting.

The home is based within an adapted Victorian building containing 30 single units that each have a built-in wardrobe with a mini lockable safe, en-suite toilet and shower. The three-storey extension is serviced by two lifts.

There are also shared lounges and specially adapted bathrooms. The secluded garden is maintained regularly by professional gardeners and has flowers, shrubs, mature trees and an attractive pond.

The chef prepares a daily menu of tasty and nutritious food and can cater for any special dietary requirements.

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Care Provided by Avenue House

  • Primary Care Categories
  • Learning Disability
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 30 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Sheltered Housing

Good to Know

  • Person in charge
  • Caroline Cooper (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (30)
    • Single Rooms with ensuite Wet Room (30)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Avenue House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £824 – £1,001
    • RESPITE Self-Funded Residential Care £824 – £1,001

  • This is dependant on Room Size and Care Needs
  • (these prices are only a guideline, please contact Avenue House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Smal driveway at front of building. Car park to rear (accessed via Archfield Road) On street parking to be paid at meter.


Avenue House Reviews (68)

Total of 68, showing 61-68
9.8

Avenue House has a Review Score of 9.8 (9.809) out of 10, based on 17 reviews in the last 2 years. Over all time Avenue House has 68 reviews.

Overall Experience

  • 57
  • 11
  • 0
  • 0
  • 0

Date Published

68
0
5
17
51

Review from J L (Resident) published on 6 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After 3 years I am very glad to be here and find that Avenue House is very satisfactory; clean, efficient and very kind to the residents. Only 8/10 for vegetarian food, but steadily improving. Visitors are welcomed and any criticisms quickly dealt with.

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Review from K O (Daughter of Resident) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Avenue House for eight years and has made a safe home here. The staff are intelligent, caring, compassionate and humorous. The vegetarian meals are varied and nourishing. Some structured facilities are not as modern as some, e.g. disabled access in the garden, but the house is
always clean, bright and very well maintained. I have recommended the home to several families and two have moved in. The charitable ethos underpins the culture and atmosphere.

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Review from Beryl P (Resident) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very high standard of care. An enjoyable atmosphere.

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Review from Linda H (Daughter of Resident) published on 26 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely pleased with all aspects of care at Avenue House, my only concern is laundry as my father has had many pure wool cardigans ruined, hence the new linen bin in his room, where his cardigans are now being placed, so the family can wash them. I seem to buy endless packs of socks as he always
has odd ones in his drawer, despite them all being labelled individually. Apart from the laundry aspect, his room, care, entertainment and food is all excellent! The staff are extremely friendly and always make you feel welcome with a little chat or a cup of tea and nothing is ever too much trouble for them.

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Review from S M (Daughter of Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Simply an excellent care home.

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Review from Diana G (Regular Volunteer) published on 22 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have known Avenue House since 1995 when I joined the society of friends (Quakers) in Bristol and have been an active volunteer and visitor for 15 years. Avenue House is a friendly, welcoming home, always spotlessly clean and fresh. It feels more like a small hotel or family community. I have friends
who are residents who are very settled and happy here and I would be happy to (and have) recommend it as a resource.

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Review from Julia (Niece of Resident) published on 17 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Avenue House in Bristol is a wonderful care home. The staff were all very kind, considerate and respectful of my relative. The Manager and her assistant were always available to chat and were extremely helpful when issues arose with my relative, being prepared to discuss all around the issue to ensure
the best outcome from my relative's point of view.
When my time comes, I would be very happy to be a resident here. I know of several professionals who visit who say the same.

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Review from Ann S (Daughter of Resident) published on 16 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a very friendly and caring residential home. My mum settled in very quickly and is very happy here.

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Current Review Score: 9.8 (9.809)

Overview of Review Score

The Review Score of 9.8 (9.809) out of 10 for Avenue House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.809 for Avenue House is calculated as follows: ( (165 Excellents x 5) + (39 Goods x 4) ) ÷ 204 Ratings = 4.809

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Avenue House is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (2)

Tim

Tim Wye

Job Title: Chair of the Board of Trustees

Joined: 2018

My name is Tim and as Chair of the Board of Trustees, I would like to welcome you and thank you for your interest in West of England Friends Housing. Trustees are very involved in the service and, for example, regularly carry out quality visits. We are proud to be Trustees of such a high-quality service and hope you decide to choose us for your future care and housing needs. In return, we can promise you a high quality, personalised stay with us, provided by very dedicated and skilled staff.


Caroline

Caroline Cooper

Job Title: Home Manager

Joined: 2007

My name is Caroline and I am the registered manager at WEFHS. I have over 20 years of experience running homes and am dedicated to providing the highest possible standards. I am really proud of our dedicated staff, shown by the fact we have staff that have been with us for years, allowing real relationships to develop. All this translates into a ‘Good’ rating from the Care Quality Commission. We have been working on how we support people at the end of life and are absolutely delighted to have been recently accredited with the nationally recognised ‘Gold Standard Framework for end of life care’. This accreditation is aimed at providing the best quality care for our residents and particularly towards the end of life.


Both myself and the staff will do everything to make a stay with us a positive experience that meets your particular needs. If you have any questions please feel free to contact me.