Belvedere Lodge

1 Belvedere Road, Westbury Park, Bristol BS6 7JG
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9.9 13 Reviews
  • Belvedere Lodge, Bristol
Belvedere Lodge provides expert levels of dementia care to those in need in a warm, cosy, secure environment. Sitting on the edge of Durdham Down and benefitting from the facilities offered by the vibrant community of Redland, Belvedere Lodge is home to a range of amenities to help residents feel at home, including beautifully decorated bedrooms, a choice of stylish communal lounges and a bright and airy dining room that overlooks the landscaped gardens. This welcoming AbleCare home is the perfect place for those in need to live a happy lifestyle, from gardening to simply enjoying socialising, the dedicated team ensure there is never a dull moment here at Belvedere Lodge.

As a residential/dementia home, they have residents who are able and those who are living with dementia and require more support. The home is focused on keeping residents as independent as possible, for as long as possible, and supporting when they are unable to.

Belvedere Lodge hosts a wide range of facilities and amenities to the residents including baking, chair aerobics, coffee mornings and trips out in the home's minibus.

Belvedere Lodge has a beautiful garden which residents can enjoy on nice summer days.

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Care Provided by Belvedere Lodge

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 20 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Kay Best (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (16)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2007
    • Number of floors: 4

Funding & Fees Guide for Belvedere Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,300
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Dementia Care from £1,300

  • Starting from £1,200 per week depending on care needs and room availability.
  • (these prices are only a guideline, please contact Belvedere Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Belvedere Lodge welcomes all visitors, tea and coffee is provided and seating in the garden on nice days.


    Visitors are asked to sign in and out and encouraged to rate visit.


  • Parking

  • Parking is available on Belvedere Road.


Belvedere Lodge Reviews (13)

9.9

Belvedere Lodge has a Review Score of 9.9 (9.872) out of 10, based on 13 reviews in the last 2 years. Over all time Belvedere Lodge has 13 reviews.

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Review from B H (Daughter of Resident) published on 29 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care Mum has had at Belvedere Lodge has been amazing. They have supported Mum really well. The carers are so good with Mum with all her needs. The carers are really caring. The management is amazing, nothing sis too much for them. They also looked after Dad, (non-resident) when he was ill, while
visiting Mum. They also support us, the family, and are always there for us. They are amazing. Would highly recommend Belvedere.

Reply from KARIN BROWNLIE, Registered Manager at Belvedere Lodge

Thank you for your review. We are really pleased to hear such positive comments.


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Review from L H (Granddaughter of Resident) published on 26 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my nan receives is fantastic. The carers are all lovely.
The management is good at letting us know about any changes to Nan's medication and needs.
Overall, I am very happy with the care my nan receives at Belvedere Lodge and would recommend Belvedere Lodge Care Home.

Reply from Kay Best, Registered Manager at Belvedere Lodge

Thank you for your lovely review of Belvedere lodge, we are very happy that you are happy with the care that your Nan receives. I will pass on your review to the Belvedere team.


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Review from R S (Resident) published on 12 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care home, fantastic staff, made me feel at home.
Thank you.

Reply from Callum Pearce, Group Manager at Belvedere Lodge

Thank you so much for your amazing review, I am so happy you are happy with the care you receive. I will pass your review on to the Belvedere Lodge team.


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Review from Sandra R (Resident) published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's like being in the outside world, you meet people, some you get on with, some you don't. The staff are excellent, it's nice how staff are from different backgrounds and can relate to the residents. The home is lovely and the different activities are great.

Reply from Callum Pearce, Group Manager at Belvedere Lodge

I am so pleased that you are happy with the care and support you receive, it is so nice to hear first-hand from a resident. Thank you for such a wonderful review, I will pass this on to the team.


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Review from Paul H (Son of Resident) published on 31 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very well-managed. The home is clean and well-maintained. Staff are excellent.
My dad feels safe and secure.
Probably could benefit from more activities and attention paid to clothing, as often he is in other people's clothes.

Reply from Callum Pearce, Group Manager at Belvedere Lodge

We are glad that you are happy with your dad's care and would like to thank you for bringing these items to our attention. Our aim is to provide the best possible care to those we support, which includes activities and handling of personal items. At Belvedere Lodge, we have a monthly activity planner, taking into account group activities, one-to-one and trips out of the home, this month's activities included: crafts, film club, world egg day, board games, shopping trips followed by lunch out. If there are any trips, activities or events you believe your dad would enjoy, please let us know. We apologise for the laundry mishap, we are reviewing our labelling system to reduce the likelihood of this happening again. We have a named key worker assigned to your dad which includes tidying/reviewing items in their wardrobe. We will ensure this is looked into immediately. I will share this feedback with the Belvedere team, if this does persist, please contact the home's manager.


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Review from Marlene H (Wife of Resident) published on 30 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No problems, well-informed on anything relating to my husband. Staff and management are kind and caring.

Reply from Callum Pearce, Group Manager at Belvedere Lodge

Thank you very much for your review and kind words. I will pass this along to the Belvedere Lodge team.


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Review from Jessica H (Daughter of Resident) published on 30 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum receives is brilliant. The staff and management are so cheerful, supportive and caring. Mum is safe, very well cared for and all her needs are catered for. They are always willing to help out if we (family) cannot take to specialist appointments. Nothing is too much trouble.
I would
recommend this care/residential home without hesitation.

Reply from Callum Pearce, Group Manager at Belvedere Lodge

Hi, thank you for your extremely kind review, we are very pleased you are happy with the care your mum is receiving. Belvedere Lodge staff try and go the extra mile where possible to ensure the best care is received. I will pass your review on to the Belvedere team.


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Review from Daniel J (Nephew of Resident) published on 22 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great homely feel, manager and staff are fantastic, very friendly! There are lots of activities: quizzing, music ect. Some other care homes are to clinical I'm sure some might prefer that sort of environment but not us. Great home cooked food.

Reply from Callum Pearce, Group Manager at Belvedere Lodge

Thank you for your review, I am so pleased that you are happy with how your uncle is being cared for and how homely Belvedere feels. I will pass your review on to the team.


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Review from Debs S (Daughter of Resident) published on 16 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a resident at Belvedere Lodge and we are so happy with the care provided by all of the staff. All staff have also been a great support for all of us and took special care of our dad when visiting Mum.
Thank you for just being so great,

Reply from Callum Pearce, Group Manager at Belvedere Lodge

Thank you so very much for your review, we are glad you are happy with the care your mum is receiving! I will pass this on to the Belvedere Lodge team.


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Review from Ben T (Power of Attorney of Resident) published on 15 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We will always be incredibly grateful to Belvedere Lodge for firstly giving our friend, brother and uncle a safe and caring home and for providing the best care possible during his final few years. I really feel the manager and staff went above and beyond. Communication was open and I was always made
to feel welcome and involved in life at Belvedere. I received regular updates. The manager had a clear plan at all times and this was adapted where necessary as time went on. Belvedere has good relationships with other stakeholders, such as the GPs and the NHS support services, which helps ensure complete care is provided. Being a smaller home is a benefit as it ensures it retains the feel of a house and residents receive a closer level of care and great relationships are formed between staff, residents and families. A larger home would not have suited our situation so the environment was perfect for our care needs.

Reply from Callum Pearce, Group Manager at Belvedere Lodge

Thank you very much for your fantastic review, it is so nice to hear you had such a good experience and feel your loved one was cared for very well. I will share your review with the Belvedere team.


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Review from M R (Daughter of Resident) published on 14 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found staff at Belvedere Lodge to be very friendly, patient and welcoming. They engage with the residents well and help to make a homely environment. They try to help residents when they are having down days or struggling with their memory and always go the extra mile.

Reply from Callum Pearce, Group Manager at Belvedere Lodge

Thank you very much for your review, it is great to receive your feedback, I will pass this along to the Belvedere team.


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Review from T R (Granddaughter of Resident) published on 11 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother came to live at Belvedere Lodge following a head trauma.
It was a difficult decision to make as a family but as soon as she arrived we felt very happy with the service.
The care home manager went above and beyond to settle her in and alleviate any worries we had.
It was all very person-centred
and definitely made the process easier for all.
We have been able to treat the home as an extension to our family and appreciate the staff that are working with Nan.
The deputy is always attentive to her needs along with the care team (too many to name), this is a home-from-home type of environment.
Nan has been there approximately eighteen months and has a good rapport with staff.
We have got to know all the residents and it feels like one big family.

Reply from Callum Pearce, Group Manager at Belvedere Lodge

Thank you for your review, it is so nice to hear that you are happy with the care that your grandmother is receiving. I will pass your comments along to the staff at Belvedere.


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Review from Rachel H (Daughter of Resident) published on 8 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At first, I was very apprehensive as I had a bad experience when my dad was in respite care at another home. So when I decided that he needed to go into respite again I called Belvedere Lodge & arranged a visit, so I could see the home & talk to them about my concerns.
I arrived and was greeted by
the manager I was shown around, I was not rushed & was able to explain what my concerns were, it was agreed that I could take my dad for a visit before he stayed
In the end, due to Dad's declining Dementia as a family, we decided that he needed care on a permanent basis.
Any concerns are always dealt with in a professional way, any problems I am called day or night regarding his health.
They even brought Dad to his granddaughter's wedding in July, so we could all enjoy the day.
I cannot thank the staff enough at Belvedere Lodge for their compassion & care for Dad & us as a family.

Reply from Callum Pearce, Group Manager at Belvedere Lodge

Thank you very so much for your kind words, we are delighted to hear that you are pleased with the care and services provided. Your feedback is gratefully appreciated and motivates our team to maintain the high standards that we strive for. I will ensure this is passed on to Belvedere staff.


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Current Review Score: 9.9 (9.872)

Overview of Review Score

The Review Score of 9.9 (9.872) out of 10 for Belvedere Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.872 for Belvedere Lodge is calculated as follows: ( (137 Excellents x 5) + (18 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 156 Ratings = 4.872

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Belvedere Lodge is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Apr 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (3)

Kay

Kay Best

Job Title: Registered Manager

Joined: 2021

Kay is the Registered Manager at Belvedere Lodge and has been with AbleCare since 2021. She has vast experience in elderly and dementia care and completed her Health and Social Care level 5 qualification in 2023.


Kay goes out of her way for each and every one of her residents, taking them shopping, taking them to weddings, ensuring the care received is personalized and providing a safe space for all within the home.


Kay won manager of the year at the AbleCare Awards 2023 and was a finalist in the Southwest Care Awards.


Lois

Lois Candy

Job Title: Deputy Manager

Joined: 2022

Lois is the Deputy Manager at Belvedere Lodge and has been with AbleCare since 2022. She has a dual role where she spends half her time in the office ensuring compliance is followed and the other half ensuring good standards are maintained on the shop floor.


Lois has worked her way up from a care assistant to a deputy manager and has recently enrolled on her Health and Social Care level 5 qualification.


She is passionate about supporting those with Dementia and ensuring that they receive the best care possible.


Callum

Callum Pearce

Job Title: Group Manager

Joined: 2024

Callum joined Able Care in August 2024 with 12 years of experience in the care sector. His passion is elderly and dementia care and has successfully managed two dementia care homes. Callum will be overseeing two of the care homes within the group with a focus on maintaining high standards and improving local connections.
Callum has recently started a master's Degree in healthcare management.


Frequently Asked Questions about Belvedere Lodge

What types of Care is Belvedere Lodge registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & Detention Under Mental Health Act are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Belvedere Lodge provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Belvedere Lodge have?

There are 16 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Belvedere Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Belvedere Lodge to the centre of Bristol?

1.8 mile(s) as the crow flies, distance by road may be significantly further.