The Home welcomes visitors but would strongly advise not to visit during lunch time periods.
There is a driveway and cars permitted to park anywhere along the main road.
Bernash Care Home has a Review Score of 9.9 (9.922) out of 10, based on 10 reviews in the last 2 years. Over all time Bernash Care Home has 91 reviews.
Review from Barbara D (Daughter of Resident) published on 10 January 2020
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5.0 out of 5
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Review from Tom G (Grandson of Resident) published on 16 December 2019
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5.0 out of 5
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Review from Emily I (Niece of Resident) published on 4 November 2019
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5.0 out of 5
Reply from Ryan Somauroo, Director at Bernash Care Home
Thank you for taking the time to write such a lovely review. Look forward to seeing you soon. Best wishes, Ryan.
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Review from I C (Friend of Resident) published on 23 October 2019
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5.0 out of 5
Reply from Ryan Somauroo, Director at Bernash Care Home
Many thanks for taking the time to complete a review and writing such lovely comments. I’ll make sure your comments are passed on to all the staff. Best wishes, Director
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Review from Francis B (Friend of Resident) published on 22 October 2019
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5.0 out of 5
Reply from Ryan Somauroo, Director at Bernash Care Home
Dear Francis, many thanks for your kind words about our home. We're glad your friend has settled in so well and look forward to seeing you next time you visit. Best wishes, Ryan.
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Review from Leonard R (Brother of Resident) published on 22 August 2019
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5.0 out of 5
Reply from Ryan Somauroo, Director at Bernash Care Home
Many thanks for your kind words. Best Wishes, Director.
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Review from J M (Cousin of Resident) published on 29 July 2019
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5.0 out of 5
Reply from Ryan Somauroo, Director at Bernash Care Home
Many thanks for providing us with such a lovely review. Best wishes, Director
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Review from Gill M (Friend of Resident) published on 18 March 2019
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5.0 out of 5
Reply from Ryan Somauroo, Director at Bernash Care Home
Many thanks for your kind words. Best wishes, Ryan
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Review from Denise E (Daughter of Resident) published on 20 February 2019
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5.0 out of 5
Reply from Ryan Somauroo, Director at Bernash Care Home
Dear Denise, thank-you for taking the time to post your review. We pride ourselves on the care we deliver to all of our residents and it is always great to hear such fantastic praise for the team. Warmest wishes.
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Review from Barbara C (Friend of Resident) published on 21 January 2019
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5.0 out of 5
Reply from Ryan Somauroo, Director at Bernash Care Home
Thank you so much, Barbara, for your lovely review. I'm glad your friend has settled in so well with us. Thanks again.
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Review from John R (Nephew of Resident) published on 15 January 2019
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5.0 out of 5
Reply from Ryan Somauroo, Director at Bernash Care Home
Dear John, thank you for taking the time to post your review. We pride ourselves on the care we deliver to all of our residents and it is always great to hear such fantastic praise for the team. Warmest wishes, Ryan.
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Review from Mandy E (Daughter of Resident) published on 15 November 2018
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5.0 out of 5
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Review from T P (Grandson of Resident) published on 30 October 2018
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5.0 out of 5
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Review from Barry S (Nephew of Resident) published on 13 August 2018
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5.0 out of 5
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Review from J K (Daughter of Resident) published on 7 June 2018
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5.0 out of 5
What stands out for me, however, is the constant effort of management to improve
Would highly recommend to anyone looking for a home.
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Review from E H (Friend of Resident) published on 22 March 2018
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5.0 out of 5
Reply from Ryan Somauroo, Director at Bernash Care Home
Thank-you for your kind words. Best wishes.
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Review from K P (Great-grandson of Resident) published on 21 March 2018
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5.0 out of 5
Reply from Ryan Somauroo, Director at Bernash Care Home
Many thanks for taking the time to complete a review and writing such lovely comments. Best wishes.
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Review from A B (Granddaughter of Resident) published on 20 March 2018
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5.0 out of 5
Reply from Ryan Somauroo, Director at Bernash Care Home
Many thanks for your lovely review of our home. Best wishes, Ryan.
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Review from J J (Grandson of Resident) published on 6 March 2018
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5.0 out of 5
Reply from Ryan Somauroo, Director at Bernash Care Home
Thank you for such a lovely review of our home. Best wishes, Ryan.
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Review from K T G (Daughter of Resident) published on 28 February 2018
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5.0 out of 5
Reply from Ryan Somauroo, Director at Bernash Care Home
Thank you for those lovely words about the staff and the Home. I will ensure this is given as feedback to the staff. It makes me immensely proud and happy that you are so pleased with the service that we provide; it's a pleasure to see how happy your mum is here. Many thanks.
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The Review Score of 9.9 (9.922) out of 10 for Bernash Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.922 for Bernash Care Home is calculated as follows: ( (107 Excellents x 5) + (9 Goods x 4) ) ÷ 116 Ratings = 4.922
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Bernash Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 10 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 23 Mar 2023
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 17 hours ago
We currently have 1 beautiful newly decorated room available with en-suite. Please contact the home if you require a bed.
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Job Title: Registered Manager
Joined: 2016
Shelley came to Bernash Care Home after successfully managing a local Dementia Care Home for over nine years. She started her career as a Care Assistant in 1997 and quickly moved through the ranks, completing IOSH Certificate in Health & Safety and Dementia Care Level 2, NVQ Level 4 in Health & Social Care, and Leadership & Management Level 5. Shelley’s ambition as a child was to become a nurse, but by default moved into a leadership and management role within the care sector. She arrived at Bernash Care Home in August 2016 and successfully assisted Corporate Management to effect change and gain the confidence of CQC to award us with an overall ‘Good’ rating. Outside of work Shelley likes to spend time with her children, enjoyed Arts and Crafts, socialising with friends and holidaying at her caravan in Westbay.
Job Title: Team Leader
Joined: 2018
Jo Coles has worked in Care since 2009, working her way up from carer to team leader. Jo has completed an NVQ Level 2 and 3 in Health and Social Care. She has also completed a Level 2 in Dementia Care, End of Life Care, Nutrition and Equality and Diversity. In her spare time, Jo enjoys socialising with friends, spending time with her children, grandchildren and her 3 dogs.
Job Title: Team Leader
Joined: 2006
Marion Wilcox or “Maz” as she likes to be known has worked at Bernash Care Home for six years. She has completed her care certificate and prior to joining the team at Bernash, she worked in nursing homes, psychiatric hospitals and with learning difficulties. Maz has a keen interest in cooking and successfully attained a food hygiene certificate. She has a passion for working in the care sector – to her, caring is not just a job, it’s a vocation and she enjoys making a difference to someone’s life. Outside of work she loves spending time with her family and socialising with friends – she also has a penchant for karaoke!
Job Title: Team Leader
Joined: 2014
Katie has been working in care for 17 years, with experience gained at the BRI Hospital for 3 years as well Bernash. Katie has passed her NVQ Level 2 qualification in Care and is currently working on her NVQ Level 3, as well as completing all in house training. Katie enjoys socialising with the residents and bringing a smile to their faces. At home, Katie enjoys spending time with her children and sewing children’s toys.
Job Title: Team Leader
Joined: 2011
Meg has worked at Bernash for 8 years, starting as a part time care assistant and working her way up to Team Leader. Meg has completed NVQ Levels 2 and 3 in Care and she is currently working towards NVQ level 4 as well as completing all in house training. Meg enjoys interacting with our residents and has great pleasure in seeing them happy and well looked after. Outside of work Meg enjoys spending time with her 3 children.
Job Title: Administrator
Joined: 2018
Laura has worked at Bernash since December 2018. Laura started as Domestic but soon moved to Cooking for the residents and is now our Administrator, so Laura has good knowledge of various roles within the home. Laura previously worked for a top law firm within Bristol and has also gained qualifications including NVQ levels 2 & 3 in Business Administration and a Diploma in Legal Accounts. Laura has a passion for working with the elderly, especially residents with dementia after experiencing her grandparents suffer with the illness and helped care for them for many years. Laura’s interests outside of work is spending time with her daughter and other family and friends including her dog ‘Marley’.
