Bernash Care Home

544-546 Wells Road, Whitchurch, Bristol BS14 9BB
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9.9 91 Reviews
  • Bernash Care Home, Bristol
Bernash Care Home is a luxurious care home set in the heart of Bristol and offers dementia care, residential care, respite and day care.

Leaving home can be a challenging time, so to ensure the smoothest transition, Bernash Care Home boasts an authentic ‘home from home’ experience to help new residents settle.

Established since 1982, this traditional detached residential property, feels less like a hospital ward and more like a home. With only a maximum of 23 residents, this select group can comfortably interact and form new bonds.

The bedroom suites are designed to give residents luxury, privacy and independence. All rooms are equipped with TV and telephone points and a lift provides easy access to all first-floor suites. The majority of the bedrooms have an en-suite and the rooms are both spacious and comfortable.

All the bedrooms and en-suites have a nurse call point which offers residents rapid access to a carer 24 hours a day.

There are two separate lounges in which to socialise and enjoy the company of fellow residents. One of which is a quiet lounge, so there is plenty of opportunity for private moments by yourself or with your loved ones too.

Staff also recognise the importance of activities and invest a lot of time making sure residents enjoy every day. With dedicated activities co-ordinators, there is a full programme of events on a daily basis, many of which actively encourage participation from family, friends and the local community.

In beautiful surroundings, with a team of people who are passionate about what they do each day and by aiming for excellence in every area, the care home makes the experience of living in a care home a fantastic life experience, as well as the best place to receive exceptional care.

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Care Provided by Bernash Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 23 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Shelley Turnball (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (21)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (18)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2010

Funding & Fees Guide for Bernash Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Dementia Care from £1,200
  • (these prices are only a guideline, please contact Bernash Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The Home welcomes visitors but would strongly advise not to visit during lunch time periods.


  • Parking

  • There is a driveway and cars permitted to park anywhere along the main road.


Bernash Care Home Reviews (91)

Total of 91, showing 81-91
9.9

Bernash Care Home has a Review Score of 9.9 (9.922) out of 10, based on 10 reviews in the last 2 years. Over all time Bernash Care Home has 91 reviews.

Overall Experience

  • 89
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Date Published

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Review from David S (Son of Resident) published on 16 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bernash is an excellent care home. The staff are all wonderfully supportive of both the residents and their families. Management are always happy to listen, inform and advise whenever necessary. The staff put on wonderful activities throughout the day and hats off to the chef for producing delicious
food.


The residents are treated with dignity and respect. The facilities are excellent and there is a lovely warm atmosphere and a welcome for both residents and their families. I would thoroughly recommend Bernash to anyone considering residential care.


Reply from Ryan Somauroo, Director at Bernash Care Home

Thank-you David for such a lovely review of our home. Best wishes, Ryan


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Review from Susan B (Niece of Resident) published on 21 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls at the home are always going the extra mile in their care for my uncle and the other residents. They are all very professional and I know he is in safe hands always, the word care really means care at this home.

Reply from Ryan Somauroo, Director at Bernash Care Home

Dear Susan, thank you for such a lovely review of our home and team, it makes me very proud. We pride ourselves on the care we deliver to all of our residents and it is always great to hear such fantastic praise for the team. Best wishes, Ryan.


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Review from M P (Grandson of Resident) published on 26 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited several care homes before this one and as soon as we walked through the door, the difference was definitely notable ie. It was very clean with no smells. We have found Bernash to by very caring and supportive to the needs of our grandmother. They have looked after her from day one and she
has settled well into the home. We now live abroad but are left satisfied that our grandmother is in good hands. Communication is very good from the staff. Thanks to a Nurse at a different care home for recommending Bernash to us.

Reply from Ryan Somauroo, Director at Bernash Care Home

Thank you for those lovely words about the Staff and the Home. I will ensure this is given as feedback to the staff. It makes me immensely proud and happy that you are so pleased with the service that we provide; it's a pleasure to see how happy your grandmother is here. Many thanks.


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Review from K P (Resident) published on 11 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's really good here and I like all the staff members here. I like the area that we live in.

Reply from Ryan Somauroo, Director at Bernash Care Home

Many thanks for your lovely review. Reading reviews such as yours coming from a resident, makes the staff and I very proud. Again many thanks and I hope you continue to enjoy your stay.


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Review from James E (Grandson of Resident) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan moved into Bernash in October 2016. From the first day, the staff treated her with warmth and dignity. She was cared for to a high standard. I would strongly recommend to people looking for a care home.

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Review from Dewi J (Daughter of Resident) published on 31 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always pleasant and lovely. Menu's and activities are great. The staff always keep me informed about my mum. It is very homely and clean.

Reply from Ryan Somauroo, Director at Bernash Care Home

Dear Dewi, thank you for taking the time to post your review. We pride ourselves on the care we deliver to all of our residents and it is always great to hear such fantastic praise for the team. Warmest wishes, Ryan.


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Review from Gabriela M (Niece of Resident) published on 13 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After viewing many care homes, this was the first that did not smell. Helpful, kind staff, great level of care and very clean. My aunt loves the food and gets involved in the activities provided by the staff. Thank you.

Reply from Ryan Somauroo, Director at Bernash Care Home

Dear Gabriela, many thanks for your review and the positive comments. I will make sure they are passed on to the staff and I look forward to meeting you soon. Thank you.


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Review from Kim M (Granddaughter of Resident) published on 15 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An absolute par-excellent care home that shows efficiency and professionalism, but, above all, compassion. All staff, management and carers are warm, compassionate and caring. The food is of an excellent standard, varied and delicious. There is always a variety of entertainment available to residents
as well as activities. I have complete peace of mind knowing that they will take great care of my grandmother and keep her safe for us.

Reply from Ryan Somauroo, Director at Bernash Care Home

Thank you Kim for your lovely review of Bernash. It's great to see that the positive changes that have happened over the last 12 months are well received. I'm very proud of the team and the ease with which they look after our residents and I will ensure your kind words are passed on to them. Very best wishes, Ryan.


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Review from Michelle G (Granddaughter of Resident) published on 21 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad spent a couple of weeks respite at Bernash Care Home and he loved it that and didn't want to leave. We as a family were extremely happy with the care provided. The staff were always helpful as well as the management. My grandad is looking forward to returning.

Reply from Ryan Somauroo, Director at Bernash Care Home

Dear Michelle, thank you for such a lovely review of our home and team, it makes me very proud. We pride ourselves on the care we deliver to all of our residents and it is always great to hear such fantastic praise for the team. Best wishes, Ryan.


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Review from C G (Daughter of Resident) published on 31 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always been very pleased with the looking after my Mum, hygiene, personal needs and company and medical, they deal with all of it. My Mum has deteriorated quite quickly now and needs more, but Burnash Dementia Team Doctors have a good team and all work well together. Mum is in her own world and
myself and family are most grateful for all the support that Mum and us get at the very hard time of life.

Reply from Ryan Somauroo, Director at Bernash Care Home

Thank you so much for taking the time to review Bernash. We take great pride in ensuring we deliver safe, high quality care and facilities. We always take the time to understand the needs and interests of your mum and all residents and pride ourselves on providing outstanding choices when meeting the needs of resident’s individual requirements.


Your feedback is appreciated as we continue to work hard, ensuring we meet and exceed the expectations of those we support, relatives and care professionals. We welcome the opportunity to review and improve upon what we offer and will continue to provide the level of care that you mum deserves. Thank-you.


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Review from Gemma H (Niece of Resident) published on 17 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my aunt receives at Bernash is absolutely first class from the management to the carers, to the kitchen staff and to the cleaners. The carers are most in contact with my aunt and we were really overwhelmed by their kindness to her and their professionalism. Lots of activities put on through
the day and lovely food cooked by the kitchen. We would have absolutely no reservations whatsoever about recommending this care home to others.

Reply from Ryan Somauroo, Director at Bernash Care Home

Dear Gemma, thank you for such a heartfelt review of our home and team, it makes me very proud. We pride ourselves on the care we deliver to all of our residents and it is always great to hear such fantastic praise for the team. Warmest wishes, Ryan.


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Current Review Score: 9.9 (9.922)

Overview of Review Score

The Review Score of 9.9 (9.922) out of 10 for Bernash Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.922 for Bernash Care Home is calculated as follows: ( (107 Excellents x 5) + (9 Goods x 4) ) ÷ 116 Ratings = 4.922

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bernash Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 17 hours ago

We currently have 1 beautiful newly decorated room available with en-suite. Please contact the home if you require a bed.


Awards / Recognitions (8)

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Meet the Team (6)

Shelley

Shelley Turnbull

Job Title: Registered Manager

Joined: 2016

Shelley came to Bernash Care Home after successfully managing a local Dementia Care Home for over nine years. She started her career as a Care Assistant in 1997 and quickly moved through the ranks, completing IOSH Certificate in Health & Safety and Dementia Care Level 2, NVQ Level 4 in Health & Social Care, and Leadership & Management Level 5. Shelley’s ambition as a child was to become a nurse, but by default moved into a leadership and management role within the care sector. She arrived at Bernash Care Home in August 2016 and successfully assisted Corporate Management to effect change and gain the confidence of CQC to award us with an overall ‘Good’ rating. Outside of work Shelley likes to spend time with her children, enjoyed Arts and Crafts, socialising with friends and holidaying at her caravan in Westbay.


Jo

Jo Coles

Job Title: Team Leader

Joined: 2018

Jo Coles has worked in Care since 2009, working her way up from carer to team leader. Jo has completed an NVQ Level 2 and 3 in Health and Social Care. She has also completed a Level 2 in Dementia Care, End of Life Care, Nutrition and Equality and Diversity. In her spare time, Jo enjoys socialising with friends, spending time with her children, grandchildren and her 3 dogs.


Marion

Marion Wilcox

Job Title: Team Leader

Joined: 2006

Marion Wilcox or “Maz” as she likes to be known has worked at Bernash Care Home for six years. She has completed her care certificate and prior to joining the team at Bernash, she worked in nursing homes, psychiatric hospitals and with learning difficulties. Maz has a keen interest in cooking and successfully attained a food hygiene certificate. She has a passion for working in the care sector – to her, caring is not just a job, it’s a vocation and she enjoys making a difference to someone’s life. Outside of work she loves spending time with her family and socialising with friends – she also has a penchant for karaoke!


Katie

Katie Harris

Job Title: Team Leader

Joined: 2014

Katie has been working in care for 17 years, with experience gained at the BRI Hospital for 3 years as well Bernash. Katie has passed her NVQ Level 2 qualification in Care and is currently working on her NVQ Level 3, as well as completing all in house training. Katie enjoys socialising with the residents and bringing a smile to their faces. At home, Katie enjoys spending time with her children and sewing children’s toys.


Meg

Meg Scammel

Job Title: Team Leader

Joined: 2011

Meg has worked at Bernash for 8 years, starting as a part time care assistant and working her way up to Team Leader. Meg has completed NVQ Levels 2 and 3 in Care and she is currently working towards NVQ level 4 as well as completing all in house training. Meg enjoys interacting with our residents and has great pleasure in seeing them happy and well looked after. Outside of work Meg enjoys spending time with her 3 children.


Laura

Laura Phillips

Job Title: Administrator

Joined: 2018

Laura has worked at Bernash since December 2018. Laura started as Domestic but soon moved to Cooking for the residents and is now our Administrator, so Laura has good knowledge of various roles within the home. Laura previously worked for a top law firm within Bristol and has also gained qualifications including NVQ levels 2 & 3 in Business Administration and a Diploma in Legal Accounts. Laura has a passion for working with the elderly, especially residents with dementia after experiencing her grandparents suffer with the illness and helped care for them for many years. Laura’s interests outside of work is spending time with her daughter and other family and friends including her dog ‘Marley’.