What types of Care is Katherine House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Katherine House provide?

Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

What are the Facilities & Services at Katherine House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Katherine House to the centre of Bristol?

2.3 mile(s) as the crow flies, distance by road may be significantly further.

Katherine House care home, Cote House Lane, Westbury-on-Trym, Bristol BS9 3UW

Review from Hilary C (Daughter of Resident) published on 21 March 2025
Submitted via Website • Report

Overall Experience

'Mum moved in to Katherine House six weeks ago. Initially it was hard to differentiate between those members of staff who look after the residents and those who look after the building, as every individual we have met, without exception, is lovely with the residents. It's as if everyone is a care professional

to the highest standard, regardless of the job they are actually employed to do. The enthusiastic management team could not have done more to make us feel comfortable, informed and welcome from the first contact. Mum is delighted with the excellent activities on offer, she has made friends, loves the staff and raves about the delicious food and all the care and kindness she receives. As a result, her move into residential care does not feel like 'the end bit' but the start of the next chapter of her life, which at 95 was completely unexpected and really rather wonderful. We feel very privileged that there was a place for Mum at Katherine House and to us, so far it is perfect.'

Reply from Susan Thorne, Deputy Manager at Katherine House

Thankyou so much for your wonderful, kind words our team approach everything with passion, empathy, care and utter kindness and we are so very proud to have our team and we are certainly very proud that your mum decided to live here. We agree when coming into Katherine House, it is a new chapter and amazing quality of life begins xx

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Review from Andy M (Son of Resident) published on 2 January 2025
Submitted via Website • Report

Overall Experience

Katherine House is a very special community of people in a lovely building, tucked away from the world. The staff are wonderful and make everyone feel at home, guests as well as residents. Everything feels very relaxed but the staff seem to be keeping a careful eye on what goes on and are attentive

to the residents needs. Quite outstanding.

Reply from Susan Thorne, Deputy Manager at Katherine House

Thankyou for your lovely comments. We always want our residents to feel at home, safe, loved and valued and our dedicated team are committed to making sure everyone is treated with respect and dignity, loved and cared for at all times. Thank you for taking the time to write a compliment it is very much appreciated. Regards.

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Review from Andy F (Son of Resident) published on 15 October 2024
Submitted via Website • Report

Overall Experience

My mum passed away recently whilst at Katherine House where she had lived since March 2020. From all the trials and tribulations of COVID, through to the inevitable difficulties she faced in her last few weeks alive, the staff at Katherine House, without exception, were wonderful. The love, care, dignity

and compassion they have all shown Mum has been a joy and source of great reassurance and comfort to all the family, and I wouldn't hesitate to recommend the home.

Reply from Susan Thorne, Deputy Manager at Katherine House

Thank you for your kind words, we loved and cherished your mum and will miss her greatly. It makes us proud that we have a team who are dedicated, loyal, compassionate and amazingly kind and caring and would do anything to ensure the quality of care and services are of the highest standard. Our thoughts are with you at this difficult time and if you need anything please do not hesitate to let us know and you are always welcome to the home.

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Review from Michael J (Son of Resident) published on 24 August 2024
Submitted via Website • Report

Overall Experience

Golden days at Katherine House; my brother and I chose this care home in front of several others in September 2023. My mother was very pleased with our choice and loved the home for its wonderful staff, beautiful quiet setting and friendly environment. Her last days were spent there and we feel very

fortunate in finding such a good place.

Reply from Susan Thorne, Deputy Manager at Katherine House

Thank you very much for your lovely kind words, it was a true pleasure to care for and support your mother she was a wonderful lady with a great sense of humour. It means a lot to our team when people take the time to complete a review as it highlights the compassion, kindness and hard work of our dedicated staff who treat everyone they care for as family so thank you for taking that time and we wish you all the best, we miss mum every day and will continue to think of her fondly with love and appreciation.

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Review from Pauline H (Daughter of Resident) published on 5 July 2024
Submitted via Website • Report

Overall Experience

My father moved to Katherine House after it became clear he could no longer manage in his independent living flat. Katherine House proved to be an extremely good choice. The care he received was outstanding and the staff were all very friendly and caring and nothing was ever too much trouble. It gave

the family peace of mind knowing he was being well cared for and all his medical needs were being taken care of. The catering was excellent and there was a very good programme of events and activities for the residents to participate in. Katherine House itself is in a lovely location and my father had a very nice room with patio doors overlooking greenery. I would not hesitate to recommend Katherine House to prospective residents.

Reply from Susan Thorne, Deputy Manager at Katherine House

Thank you so much for your lovely compliments and for taking the time to put a review; it means a lot to our team to be recognised for the amazing work they do in all departments. Your father was a wonderful much loved gentleman and will forever be remembered and we are so very pleased we were able to offer a high quality of care and services he very much deserved.

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Review from Joan D (Daughter of Resident) published on 16 May 2024
Submitted via Website • Report

Overall Experience

Mum was resident at Griffiths House for a number of years and words are woefully inadequate to express my love and reverence for this organisation and the absolutely amazing people who together to make this the place for your nearest and dearest. My dear mother has just passed and although I have regrets

none of them is our decision to choose Katherine and Griffiths Houses for her care.

Reply from Susan Thorne, Deputy Manager at Katherine House

Thank you so much for your wonderful compliment - our staff are wonderful and incredibly passionate at delivering person-centred care and go above and beyond to make a difference. Your mother was an amazing, strong independent lady who meant the world to us and we will miss her very much.

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Review from John M (Son of Resident) published on 8 May 2024
Submitted via Website • Report

Overall Experience

Having worked in the care sector for seven years, I chose Katherine House for my mum to move into two years ago. It was the right choice - Mum is very happy and is well cared for, in a tailored manner. I've recommended Katherine House to many friends due to its caring and fun culture, and its happy

team who share a passion for excellence.

Reply from Susan Thorne, Deputy Manager at Katherine House

Thank you for the lovely comments; the team do all they can to ensure the highest quality of care and services, including activities are provided for your mum. We have a wonderful team working here, and we are very proud we have the culture we have here, we have many more wonderful things that we are planning for the benefit of our residents.

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Review from Simon G (Son of Resident) published on 9 April 2024
Submitted via Website • Report

Overall Experience

A friend recommended Katherine House to me when my father needed respite. It's very reassuring to know that your loved one is cared for by people who really do care. At Katherine House, everyone cares and you see the care shining through in the warm, friendly, family atmosphere. I highly recommend Katherine

House to others now.

Reply from Susan Thorne, Deputy Manager at Katherine House

Thank you very much for these kind words, we have a very compassionate, caring, kind and amazing team who work really hard to ensure the quality of care and services are of the highest standard and we really value you taking the time to compliment our team, thank you very much.

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Review from S R (Daughter of Resident) published on 22 March 2024
Submitted via Website • Report

Overall Experience

My mother has lived at Katherine House for almost six years. The home is a fabulous place, full of love and laughter with incredible carers who always go above and beyond to help the residents. Mum is so happy living here. Everyone is welcomed with a smile and I cannot speak highly enough of the commitment

and kindness of everyone, including the events team who organise such fabulous trips and activities for the residents. My sister and I feel so grateful to have found such a wonderful home for Mum. Thank you.

Reply from Leanne Thorne, Home Manager at Katherine House

Thank you for your wonderful review of our home, we are very lucky to have such a kind, dedicated team. Every day they go above and beyond to bring a smile to residents, friends and their families. Our wellbeing and activity team work very hard to put together a good programme of events and activities to suit all needs. We are glad that Mum is enjoying her time at Katherine House.

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Review from C L (Son of Resident) published on 22 March 2024
Submitted via Website • Report

Overall Experience

Katherine House is in an excellent location with well-maintained grounds and a nice view. Inside the modern building is also in excellent condition and good decorative order. My mother's room was a good size, with plenty of light and a lovely view with an en suite shower room (alongside access to baths

if needed) that she was able to use as it catered for her mobility issues.
Staff were always caring, pleasant, prompt, polite and very friendly to my Mother and all the family. A wide range of activities in and out of the home are laid on, socialising is encouraged and there are some very nice places to sit in and outside the home.
I could not have hoped for a better home for my mother and would not hesitate to recommend Katherine House to others.

Reply from Leanne Thorne, Home Manager at Katherine House

Thank you for taking the time to review our care home, it's very much appreciated. We always like to hear about people's experiences and are very pleased that your mother enjoyed her stay while at Katherine House. We are extremely lucky to have such wonderful ground for everyone to access as and when they wish which certainly adds to the profile of our home where residents and families can have quality time away from the home.

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Review from J P (Daughter of Resident) published on 29 February 2024
Submitted via Website • Report

Overall Experience

All staff are friendly and professional. They show great care to my mother and are very sympathetic to her needs as these have increased over this last year.
The Well being staff are amazing and provide a wide range of activities. Residents are able to visit places of interest and concerts. There

are also concerts etc within the home for those unable to leave the site.
The home is truly a gem.

Reply from Susan Thorne, Deputy Manager at Katherine House

Thank you very much for taking the time to complete a review for our home. I am very proud of everyone who works here, they have amazing passion, care, empathy and kindness towards every individual resident offering personalised care and services. The wellbeing team work tirelessly to provide amazing activities and trips for everyone, thank you to you all and thank you for your kind words.

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Review from A C (Daughter of Resident) published on 28 February 2024
Submitted via Website • Report

Overall Experience

The staff are all so kind and really treat the residents with care and respect, each resident is treated as an individual. Time is taken to understand their personality and their needs.
Placing your relative in a care home is not an easy choice, but Katherine House made the whole process much easier

both for the resident and relatives. Visiting feels like you are entering a family that cares, and having the grounds to walk in is wonderful.
Outings and entertainment are well thought out, keeping the residents active and entertained.
Yes, there have been a few minor hiccups, but these would have occurred anywhere, and they have been treated proactively and resolved quickly.
All in all, very happy with the whole set-up, and most importantly, I trust them to have the resident's best interests in mind.

Reply from Susan Thorne, Deputy Manager at Katherine House

Thank you very much for the kind review and for taking the time to write a review; it means the world to the team here, who want the very best for all our residents. We have always been transparent and welcome all feedback so that we can look at ways to improve and will always work with relatives to achieve this. Our residents deserve the very best, high-quality care, and we are very proud of our team, including the well-being team who provide marvellous activities incorporating one wish for each resident to make a difference in their lives. We class everyone as family here, thank you.

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Review from Jo S (Daughter of Resident) published on 28 February 2024
Submitted via Website • Report

Overall Experience

We chose Katherine House because it offered Mum activities as well as the care and support she needed. The activity team has a diverse and imaginative programme of activities in which Mum can participate in or just be quiet if she wishes. They also do trips out in their minibus which is good for Mum

because it gets her outside seeing different things and people.
All staff have been caring and supportive of Mum, being mindful of her wishes and dignity. They see her as a person rather than a resident.
If I have ever raised a question or query, staff have always acted upon it.
The home is clean, modern and airy. Meal times are companionable and sociable. Mum has a phone in her room, a TV, and her own belongings.
I am really grateful we found Katherine House.

Reply from Susan Thorne, Deputy Manager at Katherine House

Thank you very much for your kind review and for taking the time to write this review, which will be passed on to the team. We are very proud of our team, the well-being team provides amazing activities that are different, including one wish project aiming to give a wish for each resident and the team works tirelessly to achieve this wish for each resident. We have amazing people that work here that have alot of compassion, care, kindness, empathy and professionalism, supporting each other as we see everyone here as a family. Our domestic team work very hard to achieve high standards of cleanliness, and we do see every single resident as unique and as a person who deserves the very very best of care and services. We are privileged to work in their home and be part of their lives. Thank you.

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Review from Joanna B (Daughter of Resident) published on 20 September 2023
Submitted via Website • Report

Overall Experience

Mum has been a resident for almost a year and during that time Katherine House staff have been loving, kind, patient, attentive, good fun and extremely hard working. Having been widowed and then trying to live independently, Mum was exhausted, unwell, lonely and had lost all sense of the shape of a

normal day, with sleep and mealtimes all over the place. It has taken the best part of this year but she is now much better, with improved health and sleep, engaging in activities provided and being interested in much more than she was. I must particularly praise the staff's attention to skin health, photographing anything of concern and monitoring closely and moisturising regularly. There is also excellent communication, and clear lines of responsibility so that issues and messages don't get missed. It has been very hard for all of us losing our Dad/Mum's husband of 58 years, and Katherine House has made every effort to help her life be as good as it can be. Thank you all very much.

Reply from Leanne Thorne, Home Manager at Katherine House

Thank you for your positive review, we are really pleased that we have been able to support Mum and the wider family during a very difficult period. We are pleased that Mum's care remains at a high standard and that your overall experience is a positive one.

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Review from E C (Friend of Resident) published on 7 September 2023
Submitted via Website • Report

Overall Experience

Last week I joined the summer party in the grounds of Katherine and Griffiths House - this year the theme being An Afternoon at The Circus. I was unable to make lunch, but joined my former neighbour just as it was ending - an excellent spread served outdoors but under the gazebo. Pudding was my neighbour's

favourite - tiramisu! We then had almost two hours of wonderful entertainment with everyone seated/turned around and easily able to enjoy the fun. There were two acts - a talented and very balletic performer on a rigid 'circus ring', and then 3 excellent dancers, all performing to lively circus and Old Time music. It was clear the Circus Afternoon would have required months of planning and logistical considerations. Many staff were dressed as clowns, circus performers and even a couple of Ring Masters - well done all of you. There was a lovely atmosphere, great fun and of course, a tombola! Thank you, everyone - it was a great success.

Reply from Leanne Thorne, Home Manager at Katherine House

Thank you very much for your kind review of our service, It is nice when people take the time out to complete reviews to showcase the dedication of our wonderful staff. We are very glad you were able to join us at our event and hope you will join us for future events coming up.

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Review from Lucinda S (Daughter of Resident) published on 14 February 2023
Submitted via Website • Report

Overall Experience

My Mum had been at a previous care home, but I felt that it wasn't a great fit. This Care Home was a complete contrast. The smaller home style setting suited Mum much better, and the real difference was the staff. I felt that they genuinely cared for Mum and that was a huge comfort over the months,

particularly as Mum's dementia worsened. I knew she was safe and warm and that everyone at the home was doing their very best to keep her as well and engaged as possible in the circumstances. Staff sent regular email updates to keep us in the loop with how Mum had been in the week, which was particularly useful for my sister who lives abroad. It was lovely to hear positive stories of Mum interacting with staff and during activities.
As Mum entered end of life care, they went out of their way to ensure she didn't need to be moved, and was able to spend her last days peacefully and they really looked after me and my family too at a really difficult time for us.

Reply from Martin Brooks, Administrator at Katherine House

Thank you Lucinda for such a wonderful review and feedback during this difficult time. We really appreciate your kind words. If there is anything we can help you with, please get in touch with us and we will be happy to help. Martin.

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Review from Sarah K (Sister of Resident) published on 3 November 2022
Submitted via Postal Card • Report

Overall Experience

The carer was assisting my sister with the lavatory and putting on my sister's coat to go for a walk in the garden, another resident was a little bit sick and the phone was ringing. The carer was on their own. They acted in a very calm and professional manner when surrounded by anxious residents and

relatives. I now know how to put a coat on my sister without us both getting in a tangle. All the staff are very professional and treat the residents with dignity and respect.

Reply from Martin Brooks, Administrator at Katherine House

Thank you for your kind review. Any feedback we receive is much appreciated.

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Review from A A (Granddaughter of Resident) published on 25 August 2022
Submitted via Website • Report

Overall Experience

I have been my grandma's carer for 3 and a half years, she is 93 and has been living independently until moving to Katherine House after having a fall and breaking her hip. She is very independent but since the fall, is using a frame to move around so living on her own was out of the question.
As

a family we spent time researching homes all over Bristol and Bath, it was very disappointing until we came across Kathrine House.
The manager was amazing, she gave us all the time we needed when we went for a visit, with a full tour all questions answered. The home is lovely, welcoming, clean and smells fresh, the staff are amazing and everyone is so friendly. The residents are lovely and treated with total respect and the best care. The staff are so caring, giving the residents lots of time and help with anything they need. The food is of great quality. As a family, we are so relaxed knowing my grandma is in such fantastic care. If you're looking for a home definitely visit!

Reply from Leanne Thorne, Home Manager at Katherine House

Thank you for taking the time to review our home, we really appreciate your feedback.
It's lovely to hear your grandma is settling well and as a family you have had a positive experience, I will certainly pass your kind comments on to the team.

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Review from H C (Daughter of Resident) published on 10 August 2022
Submitted via Website • Report

Overall Experience

My father recently moved here after suffering a stroke. I cannot begin to explain the support and friendliness displayed from the team during these difficult times. Especially with COVID too!

Before Katherine House, my father was in a different care home in another part of the country which doesn’t

hold a candle to Katherine House. (Despite being more expensive).

They communicate well with family member and include them where possible.

Since being at Katherine House my dad has progressed physically in addition to bettering his mental health.

The facilities at Katherine House are amazing and they actively try to support beyond basic needs.

I will forever be grateful for Katherine House and the team within for helping me get my happy dad back.

Reply from Leanne Thorne, Home Manager at Katherine House

Thank you so much for taking the time to review Katherine House, it's a pleasure to support Dad on a day-to-day basis and lovely to see that he has his own independence and is now part of the local community.

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Review from Judith P (Daughter of Resident) published on 28 July 2022
Submitted via Website • Report

Overall Experience

Our mother was struggling to live independently in the much-loved family home and no matter how much daily support we put in, she still complained of loneliness, sometimes hunger and often appeared very neglected. We lived at a distance and were constantly worried about her.
Our mum has been a resident

of Katherine House since the end of February and my brother and I are absolutely delighted with the standard of care that she is receiving and the transformation in her demeanour and appearance.
The staff are highly professional and yet Katherine House is still a homely and loving environment. Our mother is clean, smartly dressed and her hair is always beautifully done. She has made a circle of friends and thoroughly enjoys taking part in the social programme.
Katherine House has dispelled all the preconceived notions we had of care homes. This is a bright, modern, active and loving place where we can be as much a part of our mother’s care as we choose.

Reply from Leanne Thorne, Home Manager at Katherine House

Thank you so much for your kind words, it's lovely to hear how mum has settled so well and likewise how we have been able to support you as a family.
All the staff love having mum here and as you say she now has her own circle of friends and is enjoying life.

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