Katherine House

Cote House Lane, Westbury-on-Trym, Bristol BS9 3UW
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9.9 49 Reviews
  • Katherine House, Bristol
Katherine House is a purpose-built residential home designed to maximise views, natural light and a sense of well-being for each resident.

Fully qualified and experienced staff provide ‘24-hour’ round-the-clock care as well as respite care for those with low-level needs. The residents' individual needs are constantly monitored and their care is reviewed and updated on a regular basis.

The design of the home ensures all areas are easy to navigate and are relaxing places for the residents. The home offers spacious en-suite bedrooms equipped with an electric bed, flat-screen television, telephone and comfortable, modern furniture. Residents are also encouraged to personalise their rooms to create a ‘homely’ environment.

There are opportunities for residents to stimulate interests and participate in activities which includes in-house entertainment as well as local trips into the community.

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Care Provided by Katherine House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 49 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • The Cote Charity
  • Person in charge
  • Leanne Thorne (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (49)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (49)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2010
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for Katherine House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,378 – £1,378
    • Self-Funded Residential Dementia Care £1,482 – £1,482
    • RESPITE Self-Funded Residential Care £1,438 – £1,438
    • RESPITE Self-Funded Residential Dementia Care £1,532 – £1,532
  • (these prices are only a guideline, please contact Katherine House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting can be at any time but please try to avoid meal times, 12.30 for lunch and 5.30 for supper.


  • Parking

  • Car parking available


Katherine House Reviews (49)

Total of 49, showing 41-49
9.9

Katherine House has a Review Score of 9.9 (9.876) out of 10, based on 15 reviews in the last 2 years. Over all time Katherine House has 49 reviews.

Overall Experience

  • 44
  • 4
  • 1
  • 0
  • 0

Date Published

49
2
7
15
34

Review from Catherine E (Daughter of Resident) published on 25 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Katherine House provides comfortable, purpose-built accommodation for older adults.
It is a light and airy building which is very well maintained.
The atmosphere in Katherine House is a positive one and this is achieved by the warm, cheery, can do attitudes of most of the staff who work there.
The
care is very person-centred and flexible.
There is an activities programme which provides a range of stimulating events which are organised by an enthusiastic team.
My mother’s quality of life has greatly improved since moving there.
Staff are approachable and I feel they genuinely do their best for the residents.
Their willingness and efforts to get to work during bad weather were impressive. No agency staff are used which means residents receive continuity of care from care staff who know them

Reply from Vivienne Withers, Manager at Katherine House

Thank you Catherine for your kind review.


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Review from Celia B (Daughter of Resident) published on 22 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum is 94 and has been at Katherine House for three months. Everyone here has been friendly and approachable. My Mum says that the staff are kind and helpful. There is a relaxed, calm atmosphere with comfortable lounges and a bright, airy dining room. Mum enjoys the meals.


Every day there is

an organised activity which residents can attend if they wish. There are visiting PAT dogs each week which are very much appreciated. We really enjoyed the Royal Wedding Garden Party and look forward to the next party. Katherine House is very homely and welcoming. I would definitely recommend it.

Reply from Vivienne Withers, Manager at Katherine House

Thank you Celia, the next party is a rock and roll party so get your party dress ready!


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Review from Bob K (Brother-in-law of Resident) published on 13 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Suffice to say that if I am ever at a stage of life that I need to go into a residential care home I would have no hesitation in becoming a resident at this excellent care home. The home is a modern building with good facilities. It is light and spacious and located in a very quiet area with lovely
gardens to walk around if fit to do so. The staff are very good and caring and social entertainment activities are provided daily.

Reply from Vivienne Withers, Administrator at Katherine House

Thank you Bob for your kind review


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Review from Martin T (Son of Resident) published on 12 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was resident at Katherine House from the age of 89 until he died at the age of 93.
He was extremely well looked after by the staff. I was always impressed by all levels of management at Katherine House and he was very happy and fond of all the staff who cared for him.
His room was very pleasant
and the home is set in a very attractive environment in a lovely part of the city.

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Review from Paul M (Son of Resident) published on 28 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent her last three years at Katherine House
We found the home to be very well run.
All staff showed genuine kindness and care, to the extent that several felt like friends.
There is as much activity as the resident desires and warm human contact so that I always felt confident that my
mother was as happy and safe as possible.

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Review from Helen M (Daughter of Resident) published on 28 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is so happy and content at Katherine House. The staff look after her really well- chatting to her and cheering her up. I visit mum 2/3 times a week. I am free to visit anytime and this is indicative of what a well run, clean, lovely place it is. I have never smelt that awful smell often associated
with old people's homes. The staff take a pride in keeping the home and residents clean and looked after. During the week there are plenty of activities to stimulate and interest the residents. I would thoroughly recommend Katherine House to anyone who wants a well run, caring home for their loved ones when they are unable to maintain and run their own home.

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Review from Patricia C (Daughter of Resident) published on 6 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mama has been in Katherine house for nearly two years. I live overseas and am at ease every time I leave as the staff are all so caring and helpful.
I sometimes have lunch or tea here which is well presented and quite tasty. Only one time recently the expected fish fingers turned out to be a rather
difficult to cut fish cake.... But mama enjoys her food and her weight has kept steady.


Christmas was very well done, with lovely decorations and the staff were really in the spirit. Well done all of you!


In the springtime and summer the outside terrace is lovely for the residents to get fresh air. Mama's favourite place. The surroundings are really lovely with all the trees in the background.


Well done also for the Daily activities, quite a variety although Mama loves her siesta !


Keep up the good work !


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Review from Michael W (Son-in-law of Resident) published on 12 October 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely modern care home, set in a nice peaceful position, the staff are wonderful and the rooms are well appointed, this was Grans second stay at Katherine House, making our choice of home more easy, as we knew she would be well cared for by the very attentive staff.

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Review from Ian F (Son of Resident) published on 27 July 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father resided at Katherine House from October 2012 until his death in July 2015 and my Mother was there from July 2013 until her death in February 2014. Both were looked after superbly. I cannot fault the care they received or the kindness of the staff.
From the manager down all the staff carried
out their duties to a high standard.
The cleanliness of the home, the catering and facilities are second to none.
I am so pleased and grateful that we chose Katherine House for my Parents final years as I know they were happy and felt safe.

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Current Review Score: 9.9 (9.876)

Overview of Review Score

The Review Score of 9.9 (9.876) out of 10 for Katherine House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.876 for Katherine House is calculated as follows: ( (157 Excellents x 5) + (20 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 178 Ratings = 4.876

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Katherine House is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

No Bed Vacancies

posted 15 Apr 2025

No Current Bed / Place Vacancies


Awards / Recognitions (2)

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Meet the Team (6)

Leanne

Leanne Thorne

Job Title: The Cote Charity Manager

Joined: 2021

Meet The Manager
Leanne Thorne is Cote Manager at Katherine House Rest Home.


I have worked in Social Care for 26 years and have a variety of experience in elderly/Dementia, learning disabilities and mental health settings. This included 15 years working for South Gloucestershire council in all their residential care home homes, five years at Frenchay House residential care home and working as a strategic manager for another Charity.


I trained as an NVQ Assessor to support staff gain their qualifications as well as working with a training provider delivering NVQs to care homes across the Southwest. I became a mental health champion to support staff and residents to understand their own mental health challenges.


I am a very nurturing manager and enjoy supporting staff to increase their skill set to enable career progression.


Susan

Susan Thorne

Job Title: Deputy Manager

Joined: 2012

I have 35 years of experience working in different care settings specialising in mental health/psychology, dementia, and residential/nursing care of the elderly. My role is to provide support to the management of the home, delivering the highest standards of care/support that our residents deserve.
I manage an extensive training/assessment, and competency programme for staff to ensure they have the skills and knowledge to deliver exceptional care to the highest of standards. It is important to me that our residents receive the best quality of life through daily fulfilment, excellent care and services and a home where they feel valued, respected, empowered and treated as unique individuals with their own wishes and choices, creating a home from home environment.
I feel honoured and proud to work with such a compassionate, caring team, they do a wonderful job and I feel privileged to do this job


Francis

Francis Ogbebor

Job Title: Team Leader

Joined: 2018

I am a Team Leader I have been a member of the team for more than 5 years. My job role includes amongst other things, the in-house Infection Prevention Control training, conducting fire drills and supporting the manager and the deputy in the day to day management of the homes. I love my job because it offers me opportunities to contribute solutions to the challenges that come with the job. I am a team player, have a calm disposition, and am dependable and passionate about what I do.


Nick

Nick Chant

Job Title: Head Chef

Joined: 2022

I have been a chef since I left school. I have enjoyed cooking since I can remember, learning at a young age from my mum.


I am passionate about bringing high-quality food for our residents to enjoy. I look forward to hearing the feedback at meal times and am always happy to try recommendations from residents.


I have met wonderful people since joining the team at Katherine House. It's a pleasure to work in the resident's homes and love coming to work.


Martin

Martin Brooks

Job Title: Home Administrator

Joined: 2022

I have been in the care sector for over 25 years working in various roles from Housekeeper to Administrator.


I found the administration role to be my favourite role so far!


I love talking to people and being involved in making a difference to the residents in our home in any way I can.


I have been working for Cote Charity Since April 2022 and have settled in well. The staff are warm and friendly and have truly welcomed me to the home.


Aubrey

Aubrey Loverseed

Job Title: Hair Stylist

Joined: 1990

I started hairdressing at Cote House, another part of the Cote Charity, in 1990 when one of my clients became a resident. Before I knew it, more and more residents were asking me to do their hair and since then I have been visiting every Wednesday.


I deliberately didn't go and see Katherine House while it was being built. I just wanted to see the end product. It is breathtaking - light and airy and so modern. The reception you get when you come in is lovely - everyone is so welcoming to anyone who walks through the door. There's a really special atmosphere and always so much going on for residents, which I also like to get involved in - I've even been known to dress up as Father Christmas!
I consider myself really lucky. I've been hairdressing for 37 years and my job is my hobby.