Penhill has a Review Score of 9.9 (9.875) out of 10, based on 22 reviews in the last 2 years. Over all time Penhill has 60 reviews.
Review from L P (Friend of Resident) published on 18 October 2024
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Reply from Nathan Corfield, Manager at Penhill
Thank you so much for your kind words and glowing recommendation. It's wonderful to know that our efforts have made a positive impact on your experience. Your feedback means the world to us, and we are so pleased to hear that your friend felt supported and well cared for during their time with us.
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Review from R M (Friend of Resident) published on 16 September 2024
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Reply from Nathan Corfield, Manager at Penhill
Thank you so much for taking the time to leave a review, it means a great deal to us that your friend has found a caring and comfortable home with us, and that you feel confident in the level of care and respect she receives. Our staff takes immense pride in going that extra mile to make sure our residents feel valued and supported, and it's wonderful to hear that this has been your experience. We're especially glad that you feel welcomed whenever you visit, our goal is to make both residents and their loved ones feel at home here.
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Review from Cilla W (Friend of Resident) published on 4 September 2024
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Reply from Nathan Corfield, Manager at Penhill
Thank you so much for sharing your positive experience with us. We are truly grateful for your kind words and are delighted to hear that your friend is receiving the care and respect they deserve. I will make sure to pass along your compliments to the entire team, especially regarding the excellent food and approachable care. Your satisfaction and peace of mind mean the world to us, and we're so glad to have your friend as part of our family at Penhill.
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Review from A M (Daughter of Resident) published on 13 August 2024
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Reply from Nathan Corfield, Manager at Penhill
Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with our team and facilities. It's wonderful to know that your mum is doing well and that you're happy with the care she's receiving. We are proud of our staff and the environment we strive to create, so your feedback about the cleanliness, food, and gardens means a lot to us. Please don't hesitate to reach out if there's anything more we can do for your mum. We're here to help in any way we can!
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Review from A M (Friend of Resident) published on 8 August 2024
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Reply from Nathan Corfield, Manager at Penhill
Thank you so much for your kind words and for taking the time to share your experiences with us. We're delighted to hear that each of your visits to Penhill has been a happy and welcoming one. We take great pride in ensuring that everyone feels at home and cared for, and it's wonderful to know that our efforts have made a positive impression on you. Thank you again for your kind review. We look forward to welcoming you back to Penhill Care Home in the future.
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Review from Linda T (Daughter of Resident) published on 24 July 2024
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Reply from Nathan Corfield, Manager at Penhill
Thank you so much for your kind words and for taking the time to share your positive experience with Penhill. We are thrilled to hear that your mum feels comfortable and well cared for during her respite stays with us. Our staff truly strives to create a warm and homely environment for all our residents and visitors. We are delighted to inform you that we currently have a room available for your mum's next stay. We would be more than happy to discuss the details and make the necessary arrangements to ensure she continues to enjoy her time with us. Please feel free to contact us at your earliest convenience so we can reserve the room for her and address any other questions or needs you may have.
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Review from M S (Daughter of Resident) published on 24 July 2024
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Reply from Nathan Corfield, Manager at Penhill
Thank you so much for taking the time to share your thoughts about Dad's experience at Penhill. We are incredibly grateful for your kind words and support. It means the world to us to hear that Dad enjoys the company and appreciates the care and respect he receives from our team. Knowing that we can provide a positive environment and comfort to him, especially since you live far away, is truly heartwarming. Your feedback is greatly appreciated and will be shared with our staff. It will certainly put a smile on their faces and reinforce the importance of their dedication and hard work. Thank you again for your wonderful review.
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Review from A C (Niece of Resident) published on 4 March 2024
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Reply from Nathan Corfield, Manager at Penhill
Thank you so much for taking the time to share such a lovely review. We are delighted to hear that it was a memorable and joyful occasion for your family.
It's wonderful to know that your experience at Penhill felt like a genuine family gathering. We strive to create a welcoming environment for all our residents, and we're thrilled to hear that their efforts made a positive impact on both your aunt and your father.
We're grateful for the opportunity to be a comforting home for your loved ones, and we look forward to continuing to serve them with the utmost compassion and dedication.
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Review from Sheila D (Niece of Resident) published on 4 March 2024
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Reply from Nathan Corfield, Manager at Penhill
Thank you so much, Sheila, for taking the time to leave a review. We are deeply honoured to have been a part of your aunt's journey, especially as she celebrated such a remarkable milestone with us.
I am so happy that you and your family felt warmly embraced during her 100th birthday celebration. Creating moments of love and togetherness is at the core of what we do, and we're grateful to have shared that special occasion with you all.
Your aunt holds a special place in our hearts, and we're committed to continuing to provide her with the highest standard of care and support. Please know that our doors are always open, and we look forward to creating many more cherished moments together.
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Review from Jenny F (Niece of Resident) published on 1 March 2024
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Reply from Nathan Corfield, Manager at Penhill
Thank you so much, Jenny, for sharing your experience of your aunt's 100th birthday celebration at Penhill. It warms our hearts to read such glowing praise about the staff and the atmosphere we strive to create. We're thrilled to hear that you found Penhill to be welcoming and inclusive. Seeing our residents happy and engaged brings us immense joy and your kind words about their well-being mean the world to us. Maintaining a clean and home-like environment is a priority and we're grateful for your acknowledgment of our efforts. Your words truly encourage and inspire us to continue providing exceptional care and creating memorable moments for all who come here. Thank you for entrusting us with such a special celebration and we look forward to welcoming you back again soon!
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Review from Penny A (Niece of Resident) published on 22 February 2024
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Reply from Nathan Corfield, Manager at Penhill
Thank you so much for taking the time to leave such a lovely review regarding your experience at Penhill.
We are deeply touched by your kind words and we strive to create a nurturing environment where residents feel not just cared for, but cherished and embraced as part of our extended family.
We are very grateful for the privilege of being part of your aunt's journey and for the opportunity to create more memorable moments together.
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Review from Jan J (Daughter of Resident) published on 21 November 2023
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Reply from Nathan Corfield, Manager at Penhill
Thank you for taking the time to leave a review about your experience with Penhill Residential Home. Your words truly touched our hearts and reaffirmed our commitment to providing exceptional care to all of our residents.
We understand the significance of feeling confident and assured, especially when your loved one is on the other side of the world. It brings us immense joy to know that you find comfort in the happiness and care provided to your mum at Penhill.
We're thrilled to hear that your mum enjoys the various activities and experiences at our home and I will pass this on to the staff that make it possible.
Once again, thank you for your kind words and for being a part of our extended Penhill family. If there's anything more we can do to enhance your mum's experience or assist you in any way, please don't hesitate to reach out.
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Review from Margaret L (Respite Resident) published on 14 November 2023
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Reply from Nathan Corfield, Manager at Penhill
Thank you for taking the time to share your experience at Penhill. We appreciate your feedback and are delighted to hear that your overall stay was positive.
The small oversights in your care are duly noted, and I apologise for any inconvenience this may have caused. We continuously strive to improve our services, and your input helps us identify areas for enhancement. If you have specific concerns or suggestions, We would be grateful if you could provide more details so that we can address them more effectively.
We are particularly pleased to hear that the standard of cleanliness met your expectations. Maintaining a high level of cleanliness and hygiene is paramount to creating a safe and comfortable living environment for our residents.
Once again, thank you for sharing your experience at Penhill. We value your feedback and look forward to continuously improving our services to provide an even better experience for our residents.
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Review from J C (Sister of Resident) published on 8 November 2023
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Reply from Nathan Corfield, Manager at Penhill
Thank you so much for taking the time to leave a review for Penhill and for your kind words. We greatly appreciate your support and the trust you placed with us. Your feedback is invaluable to us.
We understand that we may not have received the highest score in your review, and we want you to know that we take all feedback seriously. We are constantly striving to improve and provide the best possible experience for our residents. If there are specific areas where you feel we can enhance our service, please don't hesitate to share more details. Your feedback will help us make necessary improvements and continue to raise the bar.
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Review from Paul H (Nephew of Resident) published on 6 November 2023
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Reply from Nathan Corfield, Manager at Penhill
Thank you for taking the time to leave such a lovely review. We want to extend our heartfelt condolences on the loss of your beloved auntie. We are truly grateful that you took the time to share your experience and thoughts about Penhill Residential Home.
It brings us comfort to know that your auntie felt like a part of the Penhill family during her time with us, and we are glad to hear that we were able to achieve this for her.
We greatly appreciate your recognition of the dedication and diligence shown by our staff and management over the years. Caring for your loved ones is a responsibility we take very seriously, and it is heart-warming to hear that your auntie received the level of care and attention she deserved.
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Review from C L (Daughter of Resident) published on 2 November 2023
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Reply from Nathan Corfield, Manager at Penhill
Thank you so much for taking the time to leave such a positive review. I'm so pleased that Mum enjoyed the rest and recuperation whilst here with us and I wish her all the best now that she has returned home. Please pop in with Mum anytime you are passing, you'll always be welcome.
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Review from C R (Daughter of Resident) published on 3 August 2023
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Reply from Nathan Corfield, Manager at Penhill
Thank you so much for taking the time to leave a review.
We consider our residents and their families as an extended family, and your appreciation reinforces our belief that we are on the right path in providing the best possible care.
Once again, thank you for taking the time to share your experience with us. It means the world to all of us here. Should you ever need anything, please don't hesitate to reach out to us.
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Review from Kelly K (Daughter of Resident) published on 19 July 2023
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Reply from Nathan Corfield, Manager at Penhill
Thank you so much Kelly for taking the time to leave such a wonderful review. I know that initially it was 'challenging' due to factors beyond our control, but we got there and it's lovely to see Mum settled and we are so pleased that you are happy with us all here at Penhill. I'll pass on your review to all the staff.
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Review from Sue J (Daughter of Resident) published on 14 July 2023
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Reply from Nathan Corfield, Manager at Penhill
Many thanks for leaving such a positive review. You will always be welcome here whenever you are in the area. I will pass on your comments to the staff, as they would be most appreciative of your wonderful comments. Hope to see you soon when you're in the area.
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Review from Gladys O (Niece of Resident) published on 13 July 2023
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Reply from Nathan Corfield, Manager at Penhill
Thank you so much for taking the time to leave such a wonderful review and I'm so pleased that you was able to join your aunt in an activity. I will pass on your comments to the staff as it does go a long way.
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The Review Score of 9.9 (9.875) out of 10 for Penhill is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.875 for Penhill is calculated as follows: ( (226 Excellents x 5) + (30 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 257 Ratings = 4.875
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Penhill is based on 22 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 19 registered maximum number of service users is 3.8, which has been reached with 22 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 1 May 2019
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 17 Feb 2025
Penhill Residential Home currently has one room available, featuring an en-suite bathroom for added privacy and convenience, as well as Wi-Fi access in all rooms to keep residents connected. Nestled in the charming village of Shirehampton on the southern edge of Bristol, our family-run home offers a tranquil, homely environment where individuality and dignity are celebrated. With a commitment to unparalleled personal care, our dedicated staff provide a holistic approach to nurturing emotional well-being while promoting independence and choice. This is an ideal opportunity to join our caring community, where residents are treated with respect, kindness, and sensitivity.
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